Terrace/patio

Reviews of Best Western Green Valley Inn

2.5 out of 5
Best Western Green Valley Inn
111 S La Canada Dr, Green Valley, AZ

Reviews

8.4

Very Good

Rating 10 - Excellent. 450 out of 1002 reviews" "
Rating 8 - Good. 336 out of 1002 reviews" "
Rating 6 - Okay. 129 out of 1002 reviews" "
Rating 4 - Poor. 61 out of 1002 reviews" "
Rating 2 - Terrible. 26 out of 1002 reviews" "

8.4/10

Cleanliness

8.8/10

Staff & service

8.2/10

Amenities

7.8/10

Property conditions & facilities

7.8/10

Eco-friendliness

Reviews

8/10 Good

Kathleen, Spokane

Traveled with partner, Traveled with pets
Liked: Cleanliness, staff & service, amenities
Staff were very friendly and helpful.
Stayed 5 nights in Apr 2024

10/10 Excellent

Cindy

Traveled with partner, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We liked the option of breakfasts, which were very good and the staff was super friendly and efficient. The only problem that we had with that was that we had to be downstairs by 9;30 a.m., when you serve breakfast until 11 or noon on Saturdays. We were there a week and like to have a leisurely morning when we travel. There seemed to be some disagreement that we could stretch those times. Otherwise, our stay was great.
Stayed 6 nights in Mar 2024
Response from Dawn Wilbert on Apr 15, 2024
Dear Cindy, We are glad you enjoyed your stay. I will pass your comments on to the restaurant management. We look forward to seeing you again soon.

6/10 Okay

Jean

Traveled with partner
Liked: Staff & service
Cook didn’t show up our second day so no breakfast.
Stayed 2 nights in Apr 2024
Response from Dawn Wilbert on Apr 15, 2024
Dear Jean, Thank you for filling out the survey. I will pass your comments along to the restaurant manager. I'm sorry we failed to meet your expectations and will use this information to make improvements.

8/10 Good

Water

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Easy to find
Stayed 2 nights in Apr 2024
Response from Dawn Wilbert on Apr 15, 2024
Hi! Thank you for filling out the survey. We look forward to seeing you again in the future!

8/10 Good

Denise

Traveled with family
Liked: Cleanliness, staff & service, amenities
Nice property. Convenient to where we needed to be. Nice staff. Very nice breakfast! It does need updated. I would not hesitate to stay there again.
Stayed 2 nights in Apr 2024
Response from Dawn Wilbert on Apr 13, 2024
Dear Denise, Thank you for completing the survey on your recent stay. We look forward to seeing you again soon,

6/10 Okay

Peggy

Traveled with family
Disliked: Cleanliness, amenities, property conditions & facilities
We got to room, husband too shower.. almost fell in the shower. I got us settled in the room. Toilet had yo be flushed sevetal times to vlear waste. I locked top lock... screws came out and the door frame along the side of the lock bowed out at least 4 inches. Would not stay there. When taking our stuff out...11 pm... there were 2 cars with people inside... just sitting there with vehicles running. Creepy feeling.
Stayed 1 night in Apr 2024
Response from Dawn Wilbert on Apr 13, 2024
Dear Peggy, thank you for your feedback, I apologize for not exceeding your expectations. I will use your feed back to implement improvements to ensure that we offer a better experiance for our guests in the future.

10/10 Excellent

James David

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff is friendly and they allow dogs
Stayed 1 night in Apr 2024
Response from Dawn Wilbert on Apr 12, 2024
Dear James, Thank you for completing the survey. We are glad to hear you enjoyed your stay and we look forward to seeing you again in the near future.

10/10 Excellent

Brian

Liked: Cleanliness, staff & service, property conditions & facilities
The staff were great and the facility was clean and well kept.
Stayed 6 nights in Apr 2024
Response from Dawn Wilbert on Apr 12, 2024
Dear Brian, Thank you for taking time to fill out the survey. We are glad that you enjoyed your stay and look forward to seeing you again.

10/10 Excellent

Laura

Liked: Cleanliness, staff & service, property conditions & facilities
The room was very comfortable. The staff were friendly and helpful. The restaurant was a a bit noisy, and it was hard to use our breakfast voucher one day because it was crowded with non-guests. But I understand that it is not run by the hotel, so that is understandable.
Stayed 2 nights in Mar 2024
Response from Dawn Wilbert on Apr 8, 2024
Dear Laura, Thank you for completing the survey. We are glad you enjoyed your stay and we look forward to seeing you again.

8/10 Good

Misty

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Came to visit from out of state. I am originally from the area. Our stay was pretty good. The front desk staff was very nice. I would say the only thing that I would have to complain about is the restaurant where they do breakfast. We had a great experience the first morning. The second morning not so much. The server brought drinks to our table and never came back. I think she was overwhelmed by the amount of tables and couldn't handle it. We had places to be. So we left. Our last morning was great. Overall thought we still enjoyed ourselves. Very quiet area and did not have any problems.
Stayed 3 nights in Mar 2024
Response from Dawn Wilbert on Apr 8, 2024
Dear Misty, Than you for taking time to complete the survey. Your feedback is very important to us and we will use this information to make improvements. We are glad you enjoyed your stay and we are looking forward to seeing you again soon.

6/10 Okay

Donna p

Personnel really kind!!! Diet Coke fr vending machine expired MORE than a year ago (Feb 2023)!!! Inexcusable not to mention unhealthy.
Stayed 1 night in Apr 2024
Response from Best Western Green Valley on Apr 7, 2024
Dear Donna, Thank you for filling out the survey. Your comments are very important to us. I aplogize for the vending machine dispensing out of date soda, and will make the needed corrections immediately. We look forward to you visiting us again soon.

6/10 Okay

Sean

Stayed 4 nights in Mar 2024
Response from Best Western Green Valley on Apr 7, 2024
Dear Sean thank you for completing the survey, your feedback is important to us and we hope you will come back and stay with us again soon.

10/10 Excellent

Erin

Liked: Property conditions & facilities
It was great!
Stayed 1 night in Mar 2024
Response from Dawn Wilbert on Apr 7, 2024
Dear Erin, Thank you for completing the survey regarding your recent stay. We are glad you enjoyed your stay with us and look forward to seeing you again soon.

10/10 Excellent

Susan

Liked: Staff & service, property conditions & facilities
Stayed 1 night in Mar 2024
Response from Dawn Wilbert on Apr 7, 2024
Dear Susan thank you for completing the survey. We are glad you enjoyed your stay at the Best Western Green Valley Inn. We hope you will come back and see us again soon.

10/10 Excellent

Elizabeth

Liked: Cleanliness, staff & service, property conditions & facilities
Nice stay, suited our needs. Would be really nice if Green Valley would invest in a newer or remodeled hotel. All of the hotels are older and show it.
Stayed 1 night in Mar 2024
Response from Dawn Wilbert on Apr 7, 2024
Dear Elizabeth, Thank you for your recent stay at our property. Your feedback is important to us. We will use this information to try to deliver a superior experience for you and other guests in the future.

6/10 Okay

Patrick

Traveled with family and small children, Business traveler
Liked: Staff & service, amenities
Disliked: Cleanliness, property conditions & facilities
Green Valley was a nice place to visit! Hotel was in a great location.
Stayed 5 nights in Mar 2024
Response from Javier Cruz on Mar 29, 2024
Patrick, Thank you for taking the time to share your experience with us! We're thrilled to hear that you enjoyed your stay at Green Valley. Our team strives to provide a welcoming atmosphere and a convenient location for all our guests. We hope to welcome you back again soon for another fantastic visit. If you have any further feedback or suggestions, please don't hesitate to let us know. Safe travels!

8/10 Good

Gary Paul

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was close to where I wanted to be.
Stayed 4 nights in Mar 2024
Response from Javier Cruz on Mar 28, 2024
Gary, Thank you for the wonderful we review, and rating. I will be sure to share your feedback with our team. Safe Travels, and we hope to see you again soon.

8/10 Good

Sylvia

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice hotel nice restaurant at hotel. Bed was a bit hard for me.
Stayed 4 nights in Mar 2024
Response from Javier Cruz on Mar 26, 2024
Sylvia, Thank you for choosing to stay with us and for taking the time to share your feedback. We're delighted to hear that you enjoyed your experience at our hotel and restaurant. We understand that preferences for mattress firmness can vary, and we apologize if the bed did not meet your expectations. Your comment will be noted for future improvements. We hope to have the pleasure of welcoming you back for another enjoyable stay in the future.

8/10 Good

Jacqueline

Traveled with family
Liked: Staff & service
Great breakfast! Rooms are a bit outdated but fine overall.
Stayed 3 nights in Mar 2024
Response from Javier Cruz on Mar 26, 2024
Jacqueline, Thank you for your feedback! We're thrilled to hear that you enjoyed our breakfast offerings. We appreciate your comments regarding the room's decor, and we'll certainly take this into consideration as we strive to enhance our guests' experiences. Your satisfaction is important to us, and we're glad to know that overall, you found your stay to be enjoyable. If you have any further suggestions or preferences for room updates, please feel free to share them with us. We hope to welcome you back again soon for another pleasant stay.

8/10 Good

John and Marilyn

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I liked that there was a restaurant and bar at the hotel.
Stayed 2 nights in Mar 2024
Response from Javier Cruz on Mar 26, 2024
John and Marilyn, We're delighted to hear that you enjoyed having our restaurant and bar conveniently located within the hotel. Providing a variety of dining options for our guests is a priority for us, and we're pleased that you found this aspect of your stay enjoyable. Whether it's grabbing a drink after a long day of travel or enjoying a delicious meal without having to venture far, we strive to make your experience as convenient and enjoyable as possible. Thank you for your positive feedback, and we look forward to welcoming you back for another great stay in the future!

6/10 Okay

Yvonne

Traveled with group
Liked: Staff & service
Disliked: Property conditions & facilities
The Property was dated. Hallway carpets dirty and there was an odd smell. The toilet quit working, and a piece of the wooden mirror frame fell off the wall in the middle of the night. The room itself was clean and the bed was comfortable. The pool/hot tub area was nice. The breakfast included was outstanding.
Stayed 2 nights in Mar 2024
Response from Javier Cruz on Mar 26, 2024
Yvonne, We sincerely apologize for the inconveniences you encountered during your stay with us. Your feedback regarding the dated property, dirty hallway carpets, and unpleasant odor is concerning, and we will address these issues immediately to ensure a more pleasant experience for our guests in the future. Additionally, we apologize for the maintenance issues you experienced with the toilet and the mirror frame. Rest assured, we will have our maintenance team inspect and repair these promptly.We're glad to hear that you found the room clean and the bed comfortable, and that you enjoyed the pool/hot tub area and outstanding breakfast. Your positive comments are appreciated and will be shared with our team.Thank you for bringing these matters to our attention, as it helps us identify areas for improvement. We hope to have the opportunity to welcome you back in the future for a much-improved experience. Please don't hesitate to reach out if there's anything else we can assist you with.

10/10 Excellent

Lisa, CHINO VALLEY

Liked: Cleanliness, staff & service, property conditions & facilities
The person checking us in was friendly and informative.
Stayed 1 night in Mar 2024
Response from Javier Cruz on Mar 26, 2024
Lisa, We're delighted to hear that you had a positive experience with our check-in staff. Providing friendly and informative service is a top priority for us, and we're glad to know that our team member made a positive impression on you. We appreciate your kind words and will be sure to pass along your feedback to our staff member.Should your travels bring you back to the area, we look forward to welcoming you again and providing you with another enjoyable stay. If there's anything else we can assist you with in the meantime, please don't hesitate to reach out.

8/10 Good

Roseshel

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities
Staff was terrific
Stayed 2 nights in Mar 2024
Response from Javier Cruz on Mar 26, 2024
Roseshel, We're thrilled to hear that you had a terrific experience with our staff during your stay! Providing exceptional service is at the heart of what we do, and it's wonderful to know that our team made a positive impact on your visit. Your kind words mean a lot to us, and we'll be sure to share your feedback with our staff members.If there's anything else we can do to make your future stays even more enjoyable, please don't hesitate to let us know. We look forward to welcoming you back again soon!

6/10 Okay

Jeannie

Disliked: Staff & service
Safe and clean, but the staff was not at the counter either on check-in or check-out. No receipt. Also didn't get a wifi code on check-in, but was required to log in.
Stayed 1 night in Mar 2024
Response from Javier Cruz on Mar 26, 2024
Jeannie, Thank you for sharing your experience with us. We apologize for any inconvenience you experienced due to the absence of staff at the counter during check-in and check-out, as well as the lack of a receipt and the omission of the Wi-Fi code during check-in.Your feedback is essential for us to improve our services, and we will address these issues with our team to ensure that they are promptly resolved. Please know that we take your comments seriously and will work diligently to prevent similar occurrences in the future.If you require a receipt or any further assistance with the Wi-Fi code, please don't hesitate to contact us directly. We appreciate your understanding and hope to have the opportunity to welcome you back for a much-improved experience in the future.

10/10 Excellent

Alexis

Business traveler, Traveled with pets, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Food its good, staff very friendly and a nice environment to be.
Stayed 1 night in Mar 2024
Response from Javier Cruz on Mar 26, 2024
Alexis, We're thrilled to hear that you enjoyed the food, found our staff friendly, and felt comfortable in our environment! Providing delicious meals and creating a welcoming atmosphere are top priorities for us, and we're glad to know that we hit the mark during your stay. Your positive feedback means a lot to us, and we'll be sure to pass it along to our team.If there's anything else we can do to make your experience even better in the future, please don't hesitate to let us know. We look forward to welcoming you back for another enjoyable visit!

10/10 Excellent

Beverly

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Mar 2024
Response from Javier Cruz on Mar 26, 2024
Beverly, Thanks for the great rating and review. I will be sure to share your feedback with our team.

6/10 Okay

Laura

Traveled with family
Liked: Amenities
Disliked: Property conditions & facilities
Property overall looks tired and needs updated. The hallways upstairs are dark, smell and need a deep clean. Service at front desk was slow and hard to get help. Front desk person not super friendly and appeared put out to have to come and take care of customers. The breakfast area was nice and a step up from a continental breakfast with table service.
Stayed 1 night in Mar 2024
Response from Javier Cruz on Mar 26, 2024
Laura, Thank you for taking the time to share your feedback with us. We apologize for the shortcomings you experienced during your stay. It's disappointing to hear that our property appeared tired and in need of updating, and that the hallways were not up to our usual standards of cleanliness. Rest assured, we take your comments seriously, and we will address these issues promptly with our housekeeping and maintenance teams.We also apologize for any inconvenience you experienced with slow service at the front desk and the lack of friendliness from our staff member. Providing efficient and welcoming service is important to us, and we will address this with our team to ensure that all guests receive the attention and assistance they deserve.We're glad to hear that you enjoyed the breakfast area and appreciated the table service. Your positive comments in this regard are appreciated, and we're pleased to know that this aspect of your stay met your expectations.We value your feedback as it helps us identify areas for improvement, and we hope to have the opportunity to welcome you back in the future for a much-improved experience. If there's anything else we can assist you with, please don't hesitate to reach out.

10/10 Excellent

Linda G

Liked: Cleanliness, staff & service, property conditions & facilities
I really like the breakfast burrito at this hotel. But the first morning I ordered it they forgot the amazing salsa which comes with. I should have insisted on it!
Stayed 4 nights in Mar 2024
Response from Javier Cruz on Mar 26, 2024
Linda, We're thrilled to hear that you enjoy our breakfast burrito! We apologize for the oversight regarding the salsa on your first morning. Your satisfaction is important to us, and we regret any inconvenience this may have caused. Next time you order the breakfast burrito, please don't hesitate to remind us about the salsa, and we'll be sure to include it for you. We appreciate your feedback and look forward to serving you again soon.

10/10 Excellent

Beverly

Stayed 1 night in Mar 2024
Response from Best Western Green Valley on Mar 13, 2024
Thank you Beverly! We are happy to know your stay was a 5 out of 5! The entire staff thanks you and hopes to have you visit with again soon in the near future. Safe travels, Samantha

6/10 Okay

Glenda

Traveled with group
Bottom sheet has stains on it, appears to be a old blood stain, duvet is wrinkled as though its been layed on/used
Stayed 1 night in Mar 2024
Response from Best Western Green Valley Team on Mar 8, 2024
Glenda; Thank you for staying with us. I will share your comments with housekeeping to have everything clean in our hotel.

10/10 Excellent

George

Traveled with partner
Liked: Staff & service, amenities
Disliked: Property conditions & facilities
The beds are comfortable but the hotel is old and needs to be renovated also better cleaning of halls. 19 hole is Great place for breakfast and the staff is great!!
Stayed 5 nights in Mar 2024
Response from Best Western Green Valley Team on Mar 8, 2024
George; Thank you very much for the excellent review. Will share your comments with housekeeping to have everything clean in our hotel.

10/10 Excellent

Kerry

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
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Stayed 1 night in Mar 2024
Response from Best Western Green Valley Team on Mar 8, 2024
Kerry; We really appreciate the excellent review!!

6/10 Okay

Melissa

Traveled with partner
Liked: Amenities, property conditions & facilities
This property is in a great location and conveniently located next to a shopping center with a variety of stores and restaurants.
Stayed 2 nights in Feb 2024
Response from Best Western Green Valley Team on Mar 8, 2024
Melissa; Thank you very much for great review. We are glad you enjoyed your stay.

6/10 Okay

ELIJAH

Stayed 1 night in Feb 2024
Response from Best Western Green Valley Team on Mar 5, 2024
ELIJAH; We really appreciate you as our guest.

10/10 Excellent

Steven William

Stayed 2 nights in Feb 2024
Response from Best Western Green Valley Team on Mar 5, 2024
Steven William; We are very grateful for the excellent review!!

10/10 Excellent

susan

Stayed 1 night in Mar 2024
Response from Javier Cruz on Mar 26, 2024
Susan, Thanks for your review and rating. We certainly hope to see you again. Safe Travels.

8/10 Good

David, Moses Lake

Liked: Cleanliness, staff & service
Stayed 2 nights in Feb 2024
Response from Best Western Green Valley Team on Mar 1, 2024
David; Thank you very much for the great review. We really appreciate it!!

8/10 Good

Carol

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Feb 2024
Response from Best Western Green Valley Team on Feb 27, 2024
Carol; Thank you very much for the great review. We really appreciate it!!

8/10 Good

Paul

Liked: Property conditions & facilities
Nice clean room
Stayed 1 night in Feb 2024
Response from Best Western Green Valley Team on Feb 21, 2024
Paul; It’s great to hear that you enjoyed our hotel. Thank you very much for the great review!!

8/10 Good

Laura

Traveled with family
Liked: Staff & service, property conditions & facilities
Nice accommodations for visiting family. Property is a little dated but our stay was comfortable.
Stayed 2 nights in Feb 2024
Response from Best Western Green Valley Team on Feb 21, 2024
Laura; We really appreciate you as our guest. Thank you very much for the great review!!

10/10 Excellent

William

Liked: Cleanliness, staff & service, property conditions & facilities
Thank you
Stayed 2 nights in Feb 2024
Response from Best Western Green Valley Team on Feb 21, 2024
William; Thank you very much for being our guest, we really appreciate the excellent review!!

10/10 Excellent

Ramiro Carlos

Traveled with family
Liked: Cleanliness, amenities, property conditions & facilities
The service was great. The restaurant and the staff was excellent and the room was clean.
Stayed 1 night in Feb 2024
Response from Best Western Green Valley Team on Feb 21, 2024
Ramiro Carlos; We are delighted to hear about your recent stay with us and really appreciate your excellent review!!

8/10 Good

Deanna

Stayed 2 nights in Feb 2024
Response from Javier Cruz on Mar 26, 2024
Deanna, Thanks for the great review and rating. I will be sure to share your feedback with our team.

8/10 Good

Stacy

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice
Stayed 3 nights in Feb 2024
Response from Best Western Green Valley Team on Feb 8, 2024
Stacy; Thank you very much for being our guest. We really appreciate the great review!!

10/10 Excellent

Mary

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Professional and friendly.
Stayed 2 nights in Feb 2024
Response from Best Western Green Valley Team on Feb 7, 2024
Mary; We really appreciate the excellent review!!

10/10 Excellent

Stacy

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice room!
Stayed 2 nights in Feb 2024
Response from Best Western Green Valley Team on Feb 7, 2024
Stacy; Thank you very much for the excellent review!!

6/10 Okay

Marco Antonio, Orlando

Business traveler, Traveled with partner
The hotel was saving on cleaning and bathroom items. They were not cleaning the room and changing clothes, towels and the items unless you ask for but not every day
Stayed 9 nights in Jan 2024
Response from Best Western Green Valley Team on Feb 7, 2024
Marco Antonio; Thank you very much for sharing your thoughts and we hope to have the opportunity to serve you again!

10/10 Excellent

April

Traveled with pets
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Had a very nice stay. Just to let you know breakfast is made to order
Stayed 2 nights in Feb 2024
Response from Best Western Green Valley Team on Feb 6, 2024
April; We are delighted to hear about your recent stay with us and really appreciate your excellent review!!

6/10 Okay

Fada

Traveled with partner
Disliked: Cleanliness
Very disappointed with this property. Toilet was dirty with grey mold stains and bathtub had soap scum and hair. When entering the room the bed had signs that someone had been sitting on it and the pillows were all set to the side. It’s an old property that hasn’t been updated in a while. I would not recommend this hotel.
Stayed 1 night in Feb 2024
Response from Best Western Green Valley Team on Feb 6, 2024
Fada; Thank you for staying with us. Nevertheless, cleanliness is a key priority for our hotel and I am very sorry that we fell short of your expectations. Please restassured that your comments have been shared with the housekeeping team in an effort to improve ourservice. I hope you’ll consider us next time your travels bring you back to Green Valley.

10/10 Excellent

James

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice, safe hotel with good staff. For the money, including breakfast, it's hard to beat.
Stayed 3 nights in Jan 2024
Response from Best Western Green Valley Team on Feb 6, 2024
James; I want to thank you for staying with us, and mentioning great things about our staff! We really appreciate the excellent review!!