Ratings based on 1,603 Verified Reviews

They paid and stayed. We double-checked.
4.0 out of 5
83% of guests recommend
4.1 Room cleanliness
4.1 Service & staff
4.0 Room comfort
3.9 Hotel condition
Expedia Verified Reviews
They paid and stayed. We double-checked.
5 out of 5
by A verified traveler from hermosillo

se encuentra ubicado cerca de todas las tiendas

Posted Nov 29, 2016
Pros: la cercanía con los mall
Cons: en la variedad del desayuno
Location: tiene cerca el tj max, Tucson mall, walmart home depot, pizerias etc.
es agradable sus habitaciones y se encuentra cerca de muchas tiendas comerciales
5 out of 5
by A verified traveler

Excellent value

Posted Nov 24, 2016
Complimentary social hour and free hot breakfast!? Excellent service and family friendly pool and spa area. Close to Mckale center and beautiful mountain views. Highly recommended
Comment from Hotel Management
Nov 30, 2016 by jeff, Hotel Management
We are pleased to hear that we met your expectations during your recent stay with us. I will be sure to share your positive experience with our associates and we look forward to welcoming you back the next time you are in Tucson.
2 out of 5
by A verified traveler from US

Stale cigarettes and stale sheets

Posted Nov 23, 2016
Room smelled like stale cigarettes, sheets were not fresh, the toilet was not clean, the outside lights for the entire building were off.
5 out of 5
by A verified traveler from Montreal

Posted Nov 16, 2016
Excellent service. Hot breakfast, free shuttle to airport, free water and fruit to grab and go. Recommend to everyone on business trip.
Comment from Hotel Management
Nov 30, 2016 by jeff, Hotel Management
We are pleased to hear that we met your expectations during your recent stay with us. I will be sure to share your positive experience with our associates and we look forward to welcoming you back the next time you are in Tucson.
3 out of 5
by A verified traveler from US

Posted Nov 12, 2016
Pros: The front desk personnel were friendly. I cannot add to this even though this site is telling me I have to.
Cons: The bathroom had toilet paper and hair left on the floor- enough to know it was not cleaned appropriately. The microwave was full of old splattered food. The tv remote was missing (not a big deal) The carpets did not look like they had been cleaned in a very very long time.
Comment from Hotel Management
Nov 23, 2016 by jeff, Hotel Management
We apologize that we didn't meet your expectations during your recent stay with us. I will be sure to share your experiences with our associates and we look forward to welcoming you back the next time you are in Tucson.
5 out of 5
by A verified traveler from US

Amazing place

Posted Nov 8, 2016
Pros: The room was always cleaned and well taken care of
Cons: Everything was awesome there was nothing to dislike. The people here were wonderful and really kind
Location: Alot of sight seeing around and lots of places to take great pictures
Comment from Hotel Management
Nov 23, 2016 by jeff, Hotel Management
We are pleased to hear that we met your expectations during your recent stay with us. I will be sure to share your positive experience with our associates and we look forward to welcoming you back the next time you are in Tucson.
4 out of 5
by A verified traveler

agradable y cerca los lugares de interés

Posted Nov 3, 2016
Estancia agradable y cerca de los lugares para hacer compras. Desayuno buffete muy rico :D
Comment from Hotel Management
Nov 30, 2016 by jeff, Hotel Management
We are pleased to hear that we met your expectations during your recent stay with us. I will be sure to share your positive experience with our associates and we look forward to welcoming you back the next time you are in Tucson.
4 out of 5
by A verified traveler from t

Muy buen hotel en buena ubicación con desayuno

Posted Nov 3, 2016
Pros: Me gustó la ubicación ya que queda bastante cerca del Tucson mall, además de sentirse seguro el vecindario; el desayuno muy completo con huevos revueltos, salchichas, papas sazonadas, fruta, pancakes y Yogurth
Cons: Sinceramente las camas están muy aguadas, les hace falta firmeza, tampoco pido un colchón ortopédico, pero simplemente no pudimos dormir bien
Location: A solo 2km del Tucson mall; cerca de la Encantada y vecindario seguro
Comment from Hotel Management
Nov 30, 2016 by jeff, Hotel Management
We are pleased to hear that we met your expectations during your recent stay with us. I will be sure to share your positive experience with our associates and we look forward to welcoming you back the next time you are in Tucson.
3 out of 5
by A verified traveler from SINALOA

HOTEL AGRADABLE

Posted Nov 3, 2016
ESPERABA EL CUARTO UN POCO MAS GRANDE Y LIMPIO, CONOZCO LA CADENA INNSUITES POR LO GENERAL SON BUENOS HOTELES, BUEN DESAYUNO CALIENTE, FALLO SERVICIO DE LIMPUEZA ADECUADO ES MUY SUPERFICIAL, EL PRECIO ESTA ACCESIBLE Y CERCA DEL TUCSON MALL
Comment from Hotel Management
Nov 30, 2016 by jeff, Hotel Management
We are pleased to hear that we met your expectations during your recent stay with us. I will be sure to share your positive experience with our associates and we look forward to welcoming you back the next time you are in Tucson.
2 out of 5
by A verified traveler from Newport Beach, United States of America

Don't bother

Posted Nov 2, 2016
Cons: Internet connection, lobby computer software, rooms.
The Internet connection didn't work in our work. They have wireless, but the strength or configuration was such that our room was out of reach. That alone is a deal-breaker. To top things off, after two days, our two keys stopped working so we had to walk back to reception for new keys. Than walking into our room at 7:00 pm, we were greeted by an un-made room with dirty towels. I called front desk and they had no staff available to make our room but did send us fresh towels. We checked out the next morning, one day early. I'll never be back there, that's for sure.
Comment from Hotel Management
Nov 23, 2016 by jeff, Hotel Management
We apologize that we didnt meet your expectations during your recent stay with us. I will be sure to share your experience with our associates and we look forward to welcoming you back the next time you are in Tucson.