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The kids loved the breakfast options that were available. This made life easier for the adults. Great stay overall. Plan on booking next year again for the event we attended.
Susan M
Stayed 1 night in Feb 2024
10/10 Excellent
Devin
Traveled with partner
Feb 4, 2024
The manager was very pleasant and extremely helpful with a positive attitude
The desk clerk was quite rude. We had 2 rooms. She said we only had one. I tried to show her the orbitz reservation and she very rudely told me “ we do not contract with Orbitz”. She would not look at the phone reservation at all or help in any way and kept saying “ that is your problem not mine”.
I finally figured out that even though i booked the rooms, there was different names per room.
One of the rudest people ever at a hotel.
The hotel was good but I had to wait 10 minutes to have someone come to front desk then he keep telling me he did not have my reservation then another 10 minutes he found it. Then tells me I had to pay 5.00 for environmental fee. There was nothing in the charge when I booked it.
Cerecia
Stayed 1 night in May 2023
Response from Sagui B on May 12, 2023
Thank you for your comments regarding your stay, Regarding waiting 10 minutes i do apologize that you had to wait, our Front Desk Staff does have other duties but 10 minutes was to long i agree. Regarding the 5.00 fee it is indeed on the details of our hotel fee and it was on your reservation perhaps you just missed it. Thank You again
Our stay at Comfort Inn and Suites was very nice. The room was more than ample, and the beds were quite comfortable. We had a great stay while at Comfort Inn and Suites!
There was nothing not to like including the location, room and staff. Best of all-the wi-fi was super strong. The best that I have ever experienced over the 10 years.
Comfort Inn breakfast was good. Staff were pleasant and outgoing, and very helpful.
John
4/10 Poor
JODI, Chandler
Traveled with family
Oct 23, 2022
Disliked: Staff & service
Our air did not work very good. When we got to the room, there was no air in and it was warm and stuffy. Elevator was broken and front desk response was “it’s not MY fault” rude front desk.
Hotel was quiet & rooms were comfortable. Rest of hotel dirty & run down. . .out basic breakfast staples like juice. Front desk woman when we entered was short staffed & a line was waiting. . .we needed the rest room which was locked & was reluctant to allow us access prior to check in. Unacceptable courtesy level of front desk woman.
The manager and staff were very friendly and worked hard to accommodate changes in my reservation. Facility was nice with a good variety for breakfast.
Teresa
Stayed 2 nights in May 2022
8/10 Good
jayne, Fountain Valley
Traveled with family and small children
May 9, 2022
Liked: Staff & service, amenities
Likes: location, dining and shopping options
Dislikes: phone in room was sticky with what looked like old coffee drippings, certain areas of hotel looked a little old and run down
jayne
Stayed 1 night in May 2022
4/10 Poor
Michael
Apr 24, 2022
Liked: Staff & service
Disliked: Room comfort
Quick Stay
A/C wasn’t working properly and the tub wouldn’t drain. Had to switch rooms.
Front desk person was nice and accommodating with our challenges.
Hotel is run down and in need of repairs. Arrived at night so it was dark. The grounds around look like there is no maintenance. Trash all over the parking lot. Entrance to check in dusty and welcome carpet needs a clean. Cut short my stay and looked for another place to stay.