Ratings based on 919 Verified Reviews

4.0 out of 5
84% of guests recommend
4.1 Room cleanliness
4.2 Service & staff
4.1 Room comfort
3.9 Hotel condition
Expedia Verified Reviews
5 out of 5
Recommended
for Everyone
by A verified traveler from Phoenix, AZ

Overall Comfortable Stay

Posted May 19, 2017
Pros: The room cooled well, the windows opened so you could enjoy the nice weather too. Had a couch in the 2 queen bed suite, mini fridge and microwave.
Cons: The toilet seat needed replaced & the bathtub was noisy with every move I made. Elevator is very slow. The stairs are much faster if you can use them.
Location: The airport is right across from you as well as a base so you can hear and see jets from time to time. There is a Subway as the nearest food spot.
The room was clean and spacious (had a 2 queen bed suite). The mattress was fine, just a little firm for my liking, but I had ample amount of pillow to make up for it. Bathroom had all the towels and minis as usual, but the toilet seat looked like it had been melted, at least that is the best way I can describe it. It was clean but not visually appealing. The shower was nice and hot but the tub creaked so bad with every move you made so I found myself rushing through the showers as I felt I was making so much noise with every little move I made. The fridge did not have a freezer section but it was able to get so cold in the fridge that you can freeze stuff (ie.my milk was turned into a slush). Besides those little quirks, the room was clean, smelled fine and was overall comfortable. The breakfast is pretty simple. Cereals, pastries, yogurt, bagels, bread, sausage, eggs and waffles.
Comment from Hotel Management
May 20, 2017 by sandra, Hotel Management
Dear guest we thank you for your feedback.We look forward to be at your service again. Warm Regards, Sandra & The Team!!!
5 out of 5
Recommended
for Everyone
by A verified traveler

Posted May 16, 2017
Everything was as expected and promised! I will stay there again.
Comment from Hotel Management
May 18, 2017 by sandra, Hotel Management
Dear Guest thanks for the feedback and most definitely we look forward to see you again!!! Warm Regards, Sandra & Team,
5 out of 5
Recommended
for Everyone
by A verified traveler from Virginia

Just perfect

Posted May 8, 2017
One night stay. Perfect .good price, clean,quiet,comfortable room. Great breakfast! Would definitely stay again.
Comment from Hotel Management
May 12, 2017 by sandra, Hotel Management
Dear Guest thanks for your feedback.Most definitely we look forward to see you again. Warm Regards, Sandra & Team,
4 out of 5
Recommended
for Everyone
by A verified traveler

Nice hotel close to airport

Posted May 2, 2017
I was only at the hotel for 8 hours prior to leaving for my flight, but it was a pleasant stay. I did like that I was able to leave my car at the hotel while I was gone on vacation for 8 days. It was cheaper then leaving it in an extended stay lot. The front desk clerk was very friendly and helpful. I would definitely stay there again!
Comment from Hotel Management
May 3, 2017 by sandra, Hotel Management
Dear Guest thanks for the feedback and most definitely we look forward to see you again soon. Warm Regards, Sandra & Team,
2 out of 5
by A verified traveler from Phoenix, AZ

Disappointing!

Posted Apr 27, 2017
Pros: AARP
Cons: Too many things to mention!
Location: We traveled to downtown for the many restaurants and gallaries.
Entrance to hotel was run down & grounds unkept.Automatic entrance doors in lobby appear to have never been cleaned. Front desk is run by one individual, whom was very polite, but obviously short handed. Furniture in lobby old and shabby. Linens in room were old, and stained, as well as furniture which smelled. The tile floor in bathroom was cracked and bathtub is so old is does not look clean. Maintenance person was cleaning old air conditioners in front of hotel, leaving them in entrance to dry. Numerous boxes behind lobby counter stacked up. Doors to laundry room always open so you could see work area. I would never call AARP/Expedia for assistance in booking a room.
Comment from Hotel Management
Apr 29, 2017 by sandra, Hotel Management
Dear Guest we are very sorry we could not meet your expectations this time.We will let upper management handle. We still look forward to see you again and we will try to make it right. Warm Regards, Sandra & Team,
5 out of 5
Recommended
for Everyone
by A verified traveler

Reasonably priced hotel close to the Airport

Posted Apr 23, 2017
Pros: Clean room; large room; reasonable price.
My experience at the Comfort Suites in Tucson was very positive. The convenience of having the shuttle to the airport at any hour of the day or night was a real plus.
Comment from Hotel Management
Apr 24, 2017 by sandra, Hotel Management
Dear Guest thanks for your feedback...Most definitely we will be honored to see you again to be at your service!!! Warm Regards, Sandra & Team,
5 out of 5
Recommended
for Everyone
by A verified traveler

Convenience place to stay

Posted Apr 16, 2017
Everything was good. Nice staff. Breakfast availability. Parking good. And very quiet place too stay...keep up the excellent work staff.
Comment from Hotel Management
Apr 18, 2017 by sandra, Hotel Management
Dear Guest thanks for your feedback...Most definitely we look forward to see you again soon!!! Warm Regards, Sandra & Team,
5 out of 5
Recommended
for Everyone
by A verified traveler from Arizona

Clean!

Posted Apr 9, 2017
It was clean. Breakfast was very good. Staff was helpful. I don't know if it was lemon water or lemonade in the lobby, but it is delicious.
Comment from Hotel Management
Apr 11, 2017 by sandra, Hotel Management
Dear Guest thanks for the feedback...In fact yes it is lemonade!!! We are so glad you liked it...We look forward to be at your service again!!! Sandra & The team!!!
4 out of 5
Recommended
for Everyone
by A verified traveler

Enjoyed a pleasant 4-day stay

Posted Mar 27, 2017
Pros: Staff was very professional and courteous.
Cons: fix leak in shower and clean AC filters more often.
Location: Great proximity to the airport.
Staff was very friendly and helpful. Room was clean and comfortable and affordable. We were on the bottom floor and other than hearing footsteps from the room above, there was very little noise. The AC filters needed to be cleaned so we rinsed them off in the shower. The retaining wall around the base of the shower leaked and we had to use an extra towel. Other than those 2 minor issues, we really enjoyed our stay. We would stay here again.
Comment from Hotel Management
Mar 28, 2017 by sandra, Hotel Management
Dear guest thanks for your feedback.We are sorry for the inconvenience.We look forward to see you again and make it right. Warm Regards, Sandra & Team,
3 out of 5
by A verified traveler from AZ

Close to Tucson Airport

Posted Mar 26, 2017
Pros: Location , cost.
Cons: Pillows, determine cause stop noise throughout the night.
Location: Airport
Hotel was clean, and the front desk staff was very good. However, some kind of mechanical noise (sounded like hotel wide A/C or similar) was noisy and humming through the entire night. Difficult to sleep. Pillows were small, think and very hard and uncomfortable. With the proximity of numerous other airport hotels, would not select this one again.
Comment from Hotel Management
Mar 28, 2017 by sandra, Hotel Management
Dear guest we are sorry about the inconvenience.We look forward to see you again and make it right for you. Warm Regards, Sandra & Team,