BBQ/picnic area

Reviews of Courtyard by Marriott Tucson Airport

3 out of 5
Courtyard by Marriott Tucson Airport
2505 E Executive Dr, Tucson, AZ

Reviews

8.4

Very Good

Rating 10 - Excellent. 499 out of 916 reviews" "
Rating 8 - Good. 243 out of 916 reviews" "
Rating 6 - Okay. 78 out of 916 reviews" "
Rating 4 - Poor. 50 out of 916 reviews" "
Rating 2 - Terrible. 46 out of 916 reviews" "

8.8/10

Cleanliness

8.8/10

Staff & service

8.4/10

Amenities

8.8/10

Property conditions & facilities

8.8/10

Eco-friendliness

Reviews

10/10 Excellent

Dana

Liked: Cleanliness, staff & service
Stayed 1 night in Mar 2024
Response from Customer Service on Mar 26, 2024
Dana, thank you for taking the time to give Courtyard Tucson Airport a perfect rating! It brings us immense joy to know you had a 5-star experience. We're eager to welcome you back on your next visit to Tucson. Safe travels!

10/10 Excellent

Alaina D

Traveled with family and small children
Liked: Amenities
This property was amazing very peaceful and clean and comfortable definitely would book again
Stayed 1 night in Mar 2024
Response from Customer Service on Mar 24, 2024
Alaina, your positive feedback about the Courtyard Tucson Airport is much appreciated. We're delighted to hear that our peaceful, clean, and comfortable surroundings contributed to your overall experience. It's wonderful to anticipate your return visit in the future.

10/10 Excellent

Jesus

Traveled with group, Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very good..
Stayed 1 night in Dec 2023
Response from Customer Service on Mar 21, 2024
Jesus, it's wonderful to hear that you had an enjoyable stay at Courtyard Tucson Airport. We strive to provide excellent experiences for our guests and we're glad to hear we lived up to that for you. Thank you for choosing us, we hope to serve you again on your next visit.

10/10 Excellent

Ronda

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I wish that I looked for the names of two people who helped me at the hotel. The young man who checked my in at about 1:00 am on March 17th, and the shuttle driver the next morning were great. I appreciate their kindness.
Stayed 1 night in Mar 2024
Response from Customer Service on Mar 20, 2024
Ronda, it warms us to read about your Courtyard Tucson Airport experience, especially about our diligent team members who made your stay much more enjoyable. Thank you for acknowledging their kindness despite the late check-in and early shuttle service. We look forward to welcoming you back on your next visit.

10/10 Excellent

Brad

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I needed a convenient place for a turn and burn trip to Tucson because I bought a car. Easy access to the airport. Welcoming lobby, staff was awesome even at a 1am check point. Comfy bed, clean all the way around.
Stayed 1 night in Mar 2024
Response from Customer Service on Mar 11, 2024
Brad, thank you for sharing your experience at Courtyard Tucson Airport. We are thrilled to hear that you found our location convenient and our lobby welcoming. It's fantastic that our team members could be of service at any hour and that you enjoyed the comfort of your accommodation. We appreciate your feedback and look forward to welcoming you back on your future visits to Tucson.

10/10 Excellent

Tessa

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024
Response from Customer Service on Mar 11, 2024
Thanks for the perfect rating, Tessa!We aim to please and your praise lets us know we're doing our job! We look forward to sharing another amazing experience with you soon at Courtyard Tucson Airport.Have a wonderful day!

4/10 Poor

Robin

Disliked: Cleanliness, property conditions & facilities
Stayed 1 night in Dec 2023
Response from Customer Service on Mar 11, 2024
We appreciate the feedback, Robin.We're disappointed to hear you were dissatisfied with your recent stay. We hope you'll give us another opportunity to provide you with the quality service in which we pride ourselves.

10/10 Excellent

Margaret McMillan

Liked: Cleanliness, staff & service
.
Stayed 1 night in Dec 2023
Response from Customer Service on Feb 15, 2024
Thank you for this excellent rating, Margaret!We're always working hard to provide a high-quality experience for all of our guests so It's wonderful to hear that you had such an enjoyable stay at Courtyard Tucson Airport! We'd love to host you again someday for yet another unforgettable visit.

10/10 Excellent

Hannah

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Hot swimming pool
Stayed 1 night in Feb 2024
Response from Customer Service on Feb 11, 2024
Hannah, it's delightful to hear that you enjoyed the heated swimming pool at Courtyard Tucson Airport. We hope to welcome you back the next time your travels bring you our way.

10/10 Excellent

Lizette

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 6 nights in Jan 2024
Response from Customer Service on Feb 4, 2024
Thanks, Lizette! It's outstanding your time at Courtyard Tucson Airport was fantastic. We can't wait until your next visit!

10/10 Excellent

Sam

Liked: Cleanliness, staff & service, amenities
The Staff was awsome, Room was roomy, clean and quiet I would stay there without a doubt next time im in town..
Stayed 2 nights in Jan 2024
Response from Customer Service on Jan 23, 2024
Sam, we're thrilled to hear your experience at Courtyard Tucson Airport was so positive. We're glad you found our team members awesome and your room to your liking. Thank you for planning to choose us again on your next visit to town. We can't wait to welcome you back!

10/10 Excellent

Kevin

Traveled with family and small children, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 3 nights in Jan 2024
Response from Customer Service on Jan 23, 2024
Kevin, we're thrilled to see your perfect rating of the Courtyard Tucson Airport. It's fantastic to know you had a wonderful experience. We strive to provide exemplary service to all our guests. We hope to have the pleasure of welcoming you back in the near future.

10/10 Excellent

Varshini

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Jan 2024
Response from Customer Service on Jan 15, 2024
Varshini, thank you for leaving us a 5 out of 5 rating! We look forward to seeing you again soon so we can share another exceptional experience with you at Courtyard Tucson Airport!

8/10 Good

Ryan

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The only thing I didn’t like was, my room was supposed to have a pullout sofa, only came with a lounge chair. Told front desk about it and they didn’t believe me until I took them to my room for proof. Then just apologized and left. So just make sure your room actually has what is advertised.
Stayed 2 nights in Jan 2024
Response from Customer Service on Jan 15, 2024
Ryan, thank you for providing your feedback. At Courtyard Tucson Airport, we understand how important it is for our description to match what is in the room. We regret your recent experience about the pullout sofa and the surprising encounter with our front desk. This has been noted as a point of improvement. It's our goal to continually enhance guest experiences and your comments will assist our team in this endeavor. We hope to have the opportunity to welcome you back for a seamless stay.

10/10 Excellent

Clarice

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Nice venue, wish all family could of stayed here. Only complaint, they change towels not as often as I would have liked!
Stayed 2 nights in Jan 2024
Response from Customer Service on Jan 15, 2024
Clarice, thank you for choosing Courtyard Tucson Airport for your stay. We're overjoyed you found our hotel to be a nice venue, and we appreciate your feedback regarding the frequency of towel changes. Your input helps us better our services to suit our guests' needs. We would love the opportunity to welcome you and your whole family for a future stay.

10/10 Excellent

Lee

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Our room was very clean and quiet even though we were on the first floor.
Stayed 1 night in Jan 2024
Response from Customer Service on Jan 14, 2024
Thank you for the 5 out of 5 rating, Lee!We're thrilled to see how much you enjoyed staying at Courtyard Tucson Airport. We look forward to hosting you again in the near future! Thank you again for sharing.

10/10 Excellent

Kayla

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It’s was very clean and quiet.
Stayed 1 night in Jan 2024
Response from Customer Service on Jan 13, 2024
Kayla, thank you for sharing your positive feedback. We're glad to hear that your stay at Courtyard Tucson Airport met your expectations with its tranquility and cleanliness. We look forward to welcoming you back in the near future.

10/10 Excellent

Angela, Lynnwood

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jan 2024
Response from Customer Service on Jan 13, 2024
Angela, it's fantastic to see your top rating of Courtyard Tucson Airport! We're pleased that your stay met your expectations and we look forward to welcoming you back on your future travels in Tucson. Safe travels until then!

10/10 Excellent

randy

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was quiet and our suite was awesome
Stayed 2 nights in Dec 2023
Response from Customer Service on Feb 1, 2024
Randy, we're thrilled to hear that the tranquility and fantastic suite at Courtyard Tucson Airport contributed to a memorable stay. We aim to provide our guests with a peaceful atmosphere and it's great that we hit that mark for you. We look forward to welcoming you back for another serene escape soon!

10/10 Excellent

Charlotte

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Dec 2023
Response from Customer Service on Jan 13, 2024
Charlotte, thank you for your stellar rating of Courtyard Tucson Airport. We're thrilled that you had such a fantastic experience with us. Looking forward to welcoming you back in the future.

10/10 Excellent

Jaime

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Dec 2023
Response from Customer Service on Jan 13, 2024
Thanks for the fantastic rating, Jaime!It's outstanding we could exceed your expectations during your stay at Courtyard Tucson Airport. We're all looking forward to your next stay with us.

10/10 Excellent

Russell

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Wonderful facility
Stayed 1 night in Dec 2023
Response from Customer Service on Jan 13, 2024
Russell, it's fantastic to hear you enjoyed your time at Courtyard Tucson Airport. We aim to provide our guests with a wonderful experience. Your feedback is much appreciated, and we hope to host you again soon.

4/10 Poor

Jennifer

Stayed 1 night in Dec 2023
Response from Customer Service on Jan 13, 2024
Jennifer, we noticed your recent rating and we're disappointed to hear that you didn't have the most satisfying experience. We aim to provide a comfortable and pleasant stay to all our guests. We value your feedback and it would be helpful if you could share additional details so we can continually improve and ensure satisfactory visits in the future.

2/10 Terrible

Evelyn

Disliked: Cleanliness, staff & service, property conditions & facilities
Staff was everything but unwelcoming
Stayed 1 night in Dec 2023
Response from Customer Service on Jan 1, 2024
Evelyn, we regret to hear that your experience didn't meet your expectations with our team's hospitality. We aim to provide every guest with a warm welcome and we're sorry if your experience was different. Your feedback is important and has been noted for improvements. We'll persevere to offer better services in the future, ensuring all guests feel comfortable and welcomed.

6/10 Okay

Francisco

Traveled with family
Liked: Cleanliness, property conditions & facilities
Disliked: Amenities
Expedia said breakfast available but don't bring, shower door don't stay closed, room 244
Stayed 1 night in Dec 2023
Response from Customer Service on Jan 1, 2024
Francisco, we value your feedback. Sorry to learn about the reported misunderstanding concerning breakfast availability and your concern with the shower door. We encourage our guests to confirm specific amenities directly with our hotel first-hand. Regarding the shower door, it's vital for us to understand any possible fixtures so we can address them promptly. We hope to have you stay with us again and promise to focus on improving your overall experience.

8/10 Good

Damaris

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Dec 2023
Response from Customer Service on Dec 30, 2023
Thank you for taking the time to share your review with us, Damaris!It's great to see we provided you with such an enjoyable experience. We're hoping we'll be seeing you again during your next visit to Courtyard Tucson Airport.

10/10 Excellent

Valerie

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Xmas Eve
Very clean, quiet and good price.
Stayed 1 night in Dec 2023
Response from Customer Service on Dec 27, 2023
Valerie, it's wonderful to hear that you enjoyed your stay at Courtyard Tucson Airport, noting the immaculate and peaceful environment. We're glad our pricing also met your satisfaction. We hope to have the opportunity to welcome you back soon!

10/10 Excellent

Jason

Stayed 1 night in Dec 2023
Response from Customer Service on Dec 24, 2023
Thank you for the amazing rating, Jason!We are very pleased to hear about the excellent stay we were able to share with you! It is always our highest priority to provide a satisfying experience for all of our guests. We hope you plan on staying at DoubleTree By Hilton Los Angeles Downtown soon!Thanks again for leaving your feedback!

4/10 Poor

Yolanda

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Being that it was my Birthday getaway I feel the stay at the Courtyard Marriott could have been better, first of all even though our room was very convenient I would have enjoyed it further down the hallway so we didn’t have to hear the side entrance door slam all night, also the person on the second floor was a hard Walker could hear them on the floor above us till midnight then started again at 6am so needless to say we did not get a good rest!
Response from Customer Service on Dec 20, 2023
Yolanda, we sincerely apologize for the experience you described. It's regrettable to hear that your location and noise disturbances impacted your quality of rest, especially during such a special occasion like your birthday. Our team members always aim to accommodate room placement preferences and work hard to maintain a quiet environment, so we're sorry to hear we missed the mark during your visit. Thank you for your feedback, and we hope for the opportunity to provide a more pleasant stay in the future.

10/10 Excellent

Kimberly

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
the front desk people are very friendly and helpful
Stayed 1 night in Dec 2023
Response from Customer Service on Dec 18, 2023
Kimberly, it's heartening to know that you found our team members at the Courtyard Tucson Airport to be very amiable and supportive. We strive to provide top-notch service, and we are grateful you recognized these efforts. We can't wait to have you with us again in the future!

8/10 Good

Francisco

Stayed 1 night in Dec 2023
Response from Customer Service on Dec 19, 2023
Thank you for taking the time to leave us such an amazing rating, Francisco!We're thrilled to know we've left you with a wonderful impression. We're looking forward to hosting you again so we can share an even better experience with you at Courtyard Tucson Airport.

8/10 Good

Reginald

Traveled with family
Liked: Cleanliness, property conditions & facilities, room comfort
Check out was slow
Stayed 1 night in Dec 2023
Response from Customer Service on Dec 18, 2023
Reginald, thank you for sharing your experience. It appears there was a delay during your checkout process and we appreciate your patience. To improve efficiency, we'll take steps to assess this process. We hope to have you back at Courtyard Tucson Airport for a smoother experience.

10/10 Excellent

Jonathan

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very nice Hotel. Great Service.
Stayed 1 night in Dec 2023
Response from Customer Service on Dec 11, 2023
Jonathan, it's delightful to hear you enjoyed your stay at Courtyard Tucson Airport, finding it to be a pleasant property complemented by exceptional service. We appreciate your feedback and look forward to welcoming you back in the future.

10/10 Excellent

Irma

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff is approachable and fast.
Stayed 2 nights in Dec 2023
Response from Customer Service on Dec 7, 2023
Irma, it's great to learn that you appreciated the promptness and friendliness of Courtyard Tucson Airport's team members. We hope to have the pleasure of welcoming you back soon.

10/10 Excellent

Catherine

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Appreciate the prompt airport shuttle service.
Stayed 1 night in Dec 2023
Response from Customer Service on Dec 7, 2023
Catherine, we're thrilled to hear that you found our airport shuttle service at Courtyard Tucson Airport timely and efficient. We look forward to welcoming you back on your next trip. Safe travels!

10/10 Excellent

John Michael

Stayed 2 nights in Jun 2023
Response from Customer Service on Dec 8, 2023
John, it's great to see that you had an excellent stay at Courtyard Tucson Airport. Your feedback means a lot to us. It's our goal to provide an unmatched experience and your rating indicates just that. We hope you choose to stay with us again!

10/10 Excellent

Fred

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Room was nice and comfortable. Could use more weights in the gym.
Stayed 1 night in Nov 2023
Response from Customer Service on Dec 5, 2023
Fred, it's wonderful to hear that you found the room at Courtyard Tucson Airport comfortable and pleasing. We noted your suggestion about extending the gym equipment variety. Thank you for your feedback and we're eager to welcome you again soon.

10/10 Excellent

Catherine

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Close to airport, allows late check-out.
Stayed 1 night in Nov 2023
Response from Customer Service on Nov 30, 2023
Catherine, it’s splendid to hear you found the location of Courtyard Tucson Airport to be convenient for your travel needs and appreciated our flexible check-out times. We aim to provide the best services to make your stay comfortable. We hope to greet you again soon. Thank you!

10/10 Excellent

Agustine

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent nice room
Stayed 1 night in Nov 2023
Response from Customer Service on Nov 25, 2023
Agustine, it's wonderful to hear you had an excellent stay at Courtyard Tucson Airport. We're pleased that our room met your expectations. Thank you for choosing to stay with us and we look forward to your next visit.

2/10 Terrible

Douglas

Stayed 1 night in Nov 2023
Response from Customer Service on Nov 15, 2023
Douglas, we regret to see that your recent experience with us did not meet your expectations. Rest assured, our team is dedicated to providing the highest quality of service. We encourage you to share your detailed experience with us so we can better address your concerns. We do hope for an opportunity to serve you again.

8/10 Good

laurie

Traveled with group, Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Nov 2023
Response from Customer Service on Nov 14, 2023
Laurie, thank you for your rating of Courtyard Tucson Airport. We're pleased to see that you had a positive experience. We strive to make our guests' stays memorable and your feedback lets us know we're on the right track. We look forward to welcoming you back again soon!

10/10 Excellent

dian

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice stay
The room was nice, linens and bedding nice. No decor on walls. Good TV set up with blue tooth speaker capacity. No safe- this is a big deal to me. The coffee setup was basic. The ice machines were not working on two floors. Overall, everything was fine, but not fabulous. All the staff was friendly.
Stayed 1 night in Nov 2023
Response from Customer Service on Nov 13, 2023
Dian, thank you for your insightful feedback about Courtyard Tucson Airport. We're pleased to hear that you appreciated our comfortable rooms and friendly team members. Your comments on the in-room amenities and the ice machines have been noted to help us further enhance our guest experience. We look forward to welcoming you back and providing an even more enjoyable stay next time.

8/10 Good

Marisela

Stayed 1 night in Oct 2023
Response from Customer Service on Nov 25, 2023
Marisela, thank you for taking the time to rate Courtyard Tucson Airport. We're glad to hear you enjoyed your stay and we really appreciate your feedback. Looking forward to seeing you again soon.

8/10 Good

Jasmine

Liked: Cleanliness
Stayed 1 night in Oct 2023
Response from Customer Service on Nov 5, 2023
Thank you for sharing your thoughts with us, Jasmine!It's great to see we provided you with such great hospitality. We're hoping we'll be seeing you again during your next visit to Courtyard Tucson Airport. Thank you and have a lovely day!

4/10 Poor

Robert

Traveled with family
Liked: Cleanliness, staff & service, room comfort
Stayed 1 night in Oct 2023
Response from Customer Service on Nov 1, 2023
Robert, we regret to see that your experience was not on par with your expectations. Since we do not have detailed feedback, we invite you to share your experience with us. It’s important for us to address each issue guests face to improve our services. We hope to have another chance to provide you with a better stay in the future.

8/10 Good

Terry

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in Oct 2023
Response from Customer Service on Oct 25, 2023
Terry, it's great to see a positive rating for Courtyard Tucson Airport. We trust you enjoyed your stay with us and we hope to welcome you back on your future travels.

8/10 Good

Priscilla, Glendale

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I don't have anything to say.
Stayed 1 night in Oct 2023
Response from Customer Service on Oct 24, 2023
Priscilla, your feedback means a lot to us at Courtyard Tucson Airport. We appreciate your stay and our team hopes to host you again in the future.

10/10 Excellent

William

Traveled with group, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very nice room and location will come back for sure.
Stayed 1 night in Oct 2023
Response from Customer Service on Oct 24, 2023
William, it's fantastic to hear that you found both the room and location of Courtyard Tucson Airport to be very enjoyable. We love that you're planning to return, and our team members will be eagerly awaiting your next visit. Safe travels until then!

2/10 Terrible

Kimberly

Liked: Cleanliness, property conditions & facilities, room comfort
Disliked: Staff & service
Starting with check-in, things went south in a hurry. We requested and prepaid for a king bed room with a couch. The desk clerk said something about us being Expedia customers so we had to wait until later for a two queen room. I didn’t use my Marriott number because we booked through hotels.com. Inside the room the USB plugs did not work, none of them. The hotel offered shuttle service to the airport, less than a mile away. Come to find out they don’t start until 6am. We had a 6:30 flight so had to find an alternative way to the airport. At 5:00 am the fares were very high. We went with the cheapest fare at $18.75 + tip. While waiting for our shuttle there was another car service there already to pick up a different customer. This is the first hotel on airport road where we have stayed that doesn’t have better shuttle service offered. We come through here multiple times a year and have stayed at many of the properties. Finally, when a hotel says they have a bar and restaurant I expect more than a counter. I was not familiar with the Courtyard brand as we had given up on Marriott brand in general many years ago. Anyway, we ordered a burger and a buffalo chicken sandwich. After 40 minutes we found they had forgotten our order. I had already paid and tipped for food. What we received shortly after was not appealing. The hamburger was too fatty and the fries were lukewarm. I did not get the sandwich I ordered. I got slimy buffalo wings. I wish we’d gone to BK next door.
Stayed 1 night in Oct 2023
Response from Customer Service on Oct 22, 2023
Kimberly, it's disheartening to hear that your experience was not up to your expectations. We understand you had some discrepancies with your room from what was initially booked and issues with your in-room USB plugs.Our team always encourages our guests to be aware of the timings for amenities such as our shuttle service. We'll do our best to clarify this in the future to prevent any inconvenience.Regarding the dining service, it's clear that we fell short. Rest assured, corrective actions will be taken to ensure orders are timely and meet guests' expectations.Often, feedback as such provides insight to areas that need improvement and we appreciate your honesty. We hope this experience will not deter you from giving us another chance to serve you better in the future.

10/10 Excellent

Collette

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff was incredibly helpful and nice
Response from Customer Service on Nov 1, 2023
Collette, it's heartening to hear that you appreciated the courteous assistance from our team members at Courtyard Tucson Airport. We always strive to provide the best service and your feedback acknowledges our efforts. We look forward to welcoming you back.