Not as hoped, one star.
Posted Mar 12, 2017
Place appeared in lobby area to be as expected, nice. Going to room was a bit of a pain when carring a lot of luggage because several turns. Not huge deal, bit not though well. Got to room, was a lot smaller than appeared in pictures. Reminded me why i need to pay attention to square footage. Also view of mount lemmon was pretty, it was also interupted by busy street in view. Was ok with everything, accepted it, till two days before we decided to change it up and leave early and head to sadona, hotel said we had to contact expedia. Because later in the day, called expedia the next day. They said they needed to contact hotel. No manager on staff to get final call, so they tried the next day, day we were checking out, no manager at that time, found out following day that there policy was on prepays, not to accept cancelation, even though called well over 24 hours prior to notice. Not happy with there answer at all on this, and not what i expected to hear from a highly rated hotel. Will not suggest this place to anyone and will not stay in future visits. Would have given 3 stars if wasnt for this issue.