Waited almost 2 hours for the room!!!
Posted Aug 2, 2016
When we booked the hotel, it said check-in time was after 3pm. We arrived at the hotel at 3:10pm and were told by the front desk staff that the room was not ready yet, they need 1 hour to get the room ready. We waited in the hobby for 45 minutes and finally the room was ready. I asked the front desk staff if they had any compensation for the unexpected delay, she laughed and said NO - they don't take responsibility for the delay they have caused! When we tried to enter the room with the door cards, neither of two cards worked! The maintenance staff checked the door and told us they need another 45 minutes to replace the lock!! Now the front desk lady said sorry and offered us two breakfast voucher. I told her no, all we wanted was the room. After another 45 minutes wait in the hobby, we finally get into our room.