Low class expeience for high class price!
Posted Sep 4, 2016 on Hotels
The staff was unanimously rude. From the people answering the phone to the front desk to the people in the bar and resturant. The staff was rude, condescending and unhelpful. I witnessed this not only for myself but other guests too. Even issues with registering for a room was met with "can't you figure it out on your own on the computer over there?!" This was after we explained we had been trying for over an hour. I was also told to "get my act together girl" by front desk on the phone when I checked on my reservation and accidently transposed numbers. Aside from the staff I had been sold on the "executive level" room. It was small, there was a huge what appeared to be bloody stain on the bed and matress pad that we didn't see until shortly before check-out. There was no sitting area, microwave or fridge even though I found out regular rooms had all of those things. The bathtub was dirty and had rust/mildew stains areound the drain and on the bottom. The A/C also was not working well throughout the building. For the price and Hilton name I expected much more. Next time I will stay in a much cheaper and much better, service, room, overall atmosphere, at the Springhill Suites at Marriott! We had a group of almost 20 people and we were all very disappointed. I won't stay there again!