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Reviews of Hilton Tucson East

3.5 out of 5
Hilton Tucson East
7600 E Broadway Blvd, Tucson, AZ

Reviews

8.6

Excellent

Rating 10 - Excellent. 577 out of 1002 reviews" "
Rating 8 - Good. 231 out of 1002 reviews" "
Rating 6 - Okay. 95 out of 1002 reviews" "
Rating 4 - Poor. 55 out of 1002 reviews" "
Rating 2 - Terrible. 44 out of 1002 reviews" "

9.0/10

Cleanliness

9.0/10

Staff & service

8.6/10

Amenities

8.6/10

Property conditions & facilities

8.6/10

Eco-friendliness

Reviews

8/10 Good

Dwight

Liked: Staff & service
Disliked: Cleanliness
Stayed 2 nights in Apr 2024
Response from Kate on Apr 15, 2024
Thank you for staying with us, Dwight!

8/10 Good

Michael

Traveled with pets, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Only reason not a 5 star overall was due to the hidden charges. It said pet friendly didn't mention $100 norefundable pet deposit. Eventually found the mention buried deep on site should be upfront by pet friendly statement.
Stayed 1 night in Apr 2024
Response from Kate on Apr 15, 2024
Thank you for your feedback, Michael. We will review our listing for that Pet Fee information!

10/10 Excellent

Nancy

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice and clean
Stayed 1 night in Apr 2024
Response from Aubrey on Apr 15, 2024
Thank you for staying with us, Nancy!

10/10 Excellent

Colleen

Liked: Cleanliness, staff & service, property conditions & facilities
clean convenient friendly
Stayed 2 nights in Apr 2024
Response from Marissa on Apr 15, 2024
Thank you for staying with us, Colleen!

6/10 Okay

Michael

Traveled with family
Liked: Cleanliness, staff & service
Dining options and available times to eat are limited. Also, the hotel charges $10 for parking in a lot that is open / accessible to the public with no security. So why the $10 charge???
Stayed 4 nights in Apr 2024
Response from Marissa on Apr 15, 2024
Thank you for your feedback, Michael. We have security patrolling our property overnight. We hope you will give us another chance in the future and stay with us again.

6/10 Okay

David

Business traveler
Liked: Cleanliness, staff & service
Disliked: Amenities, property conditions & facilities
When I arrived my allocated room absolutely stank of stale smoke- despite it being non-smoking. I asked to be moved to a different room I was initially told that there were no rooms available. When I said that I would be cancelling my stay and moving to a different hotel, suddenly one became available… The new room smelled quite normal, although it was a little rough around the edges. The rust in the bath around the plug hill was not a great look. The breakfast buffet was typically American, tons of sugary carbs, bread the thickness of door wedges… a toaster that required several passes before the bread was even vaguely toasted and lukewarm ‘hot’ food, with only cold plates to put it on. For a Hilton, I wasn’t impressed, I wont stay there again.
Stayed 3 nights in Apr 2024

2/10 Terrible

Jorge

Disliked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2024
Response from Marissa on Apr 9, 2024
We're sorry to read that you did not enjoy your recent stay, Jorge, and hope that you will give us another chance in the future to make it right. Thank you for your feedback.

8/10 Good

Larry

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very few lounge chairs at pool. No recycle in room. No happy hour at bar. Clean. Nice staff. Good location and pool size. Rooms a bit dated but clean. Bed was comfortable. Good on site food options
Response from Kate on Apr 8, 2024
Thank you for your feedback, Larry! We hope to welcome you back to our property again in the future!

8/10 Good

Jia

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was a nice and clean hotel but I didn't like that my room I reserved was given to someone else therefore I had to stay in another room.
Stayed 1 night in Apr 2024
Response from Marissa on Apr 8, 2024
Thank you for your feedback, Jia. We hope you will return to our property in the future and give us another chance to provide a 10/10 stay.

6/10 Okay

Linda

Traveled with family
Liked: Cleanliness, staff & service, amenities
Disliked: Property conditions & facilities
Our toilet overflowed and although maintenance fixed it so that it was workable it still was having problems with the tank refilling frequently indicating an unresolved issue. Also the air conditioner made a loud popping noise while in use.
Stayed 4 nights in Mar 2024
Response from Kate on Apr 2, 2024
Thank you for your feedback, Linda. We apologize for those issues in your room and appreciate you letting us know. We hope to welcome you back in the future to make it right!

10/10 Excellent

Theresa

Liked: Cleanliness, staff & service, property conditions & facilities
Andy at checkin was fabulous - I did call about the handle on the shower but never got fixed
Stayed 2 nights in Mar 2024
Response from Kate on Mar 31, 2024
Thank you for staying with us, Theresa! We look forward to welcoming you back to our property in the future!

10/10 Excellent

David

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024
Response from Marissa on Mar 31, 2024
Thank you for staying with us, David! We look forward to welcoming you back to our property in the future!

10/10 Excellent

Nicole

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Mar 2024
Response from Aubrey on Mar 31, 2024
Thank you for staying with us, Nicole! We look forward to welcoming you back to our property in the future!

8/10 Good

Carl

Liked: Cleanliness, staff & service, property conditions & facilities
A very proper hotel to stay in. Highly recommend.
Stayed 2 nights in Mar 2024
Response from Kate on Mar 31, 2024
Thank you for staying with us, Carl! We look forward to welcoming you back to our property in the future!

10/10 Excellent

Wieslawa

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Mar 2024
Response from Kate on Mar 31, 2024
Thank you for staying with us! We look forward to welcoming you back to our property in the future!

8/10 Good

Christopher

Liked: Cleanliness, staff & service, property conditions & facilities
very good food nearby
Stayed 3 nights in Mar 2024
Response from Kate on Mar 27, 2024
Thank you for staying with us, Christopher!

10/10 Excellent

brady, thatcher

Liked: Cleanliness, staff & service
Stayed 1 night in Mar 2024
Response from Kate on Mar 27, 2024
Thank you for staying with us, Brady!

8/10 Good

Petra

Traveled with family
Liked: Cleanliness, staff & service, amenities
Restaurant is great, pool and jacuzzi lovely and peaceful!
Stayed 4 nights in Mar 2024
Response from Kate on Mar 27, 2024
Thank you for staying with us, Petra!

10/10 Excellent

Marilyn

Stayed 3 nights in Mar 2024
Response from Kate on Apr 15, 2024
Thank you for staying with us, Marilyn!

10/10 Excellent

Natalie

Liked: Staff & service, property conditions & facilities
Stayed 2 nights in Feb 2024
Response from Kate on Mar 27, 2024
Thank you for staying with us, Natalie!

10/10 Excellent

Robert

Traveled with family
Liked: Staff & service, amenities, property conditions & facilities
We have stayed in the is property numerous times oveer the years. Never disappointed. It is an excellent property.
Stayed 3 nights in Mar 2024
Response from Kate on Mar 15, 2024
Thank you for your feedback, Robert! We’re so pleased to read that you enjoyed our property and your recent stay, and look forward to welcoming you back!

10/10 Excellent

Dennis

Traveled with partner
Nice hotel.
Stayed 1 night in Mar 2024
Response from Katherine on Mar 13, 2024
Thank you for staying with us, Dennis!

10/10 Excellent

Margaret

Traveled with partner, Traveled with family
Liked: Staff & service, amenities, property conditions & facilities
This is out within 20 minutes of our family and very convenient. We have been there twice and love the small restaurant, early breakfasts and staff . The rooms are very comfortable and we will be back !
Stayed 3 nights in Mar 2024
Response from Kate on Mar 14, 2024
Thank you for staying with us, Margaret! We're so pleased to read that you enjoyed your stay with us and look forward to welcoming you back in the future!

6/10 Okay

Vicky

Stayed 1 night in Mar 2024
Response from Kate on Mar 31, 2024
Thank you for staying with us, Vicky. We hope to welcome you back to our property in the future.

10/10 Excellent

Tamera

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Mar 2024
Response from Kate on Mar 13, 2024
Thank you for staying with us, Tamera!

10/10 Excellent

ncsugrad80

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice Hotel
Stayed 3 nights in Feb 2024
Response from Kate on Feb 26, 2024
Thank you for staying with us!

10/10 Excellent

Darren

Liked: Cleanliness, staff & service, property conditions & facilities
Good
Stayed 1 night in Feb 2024
Response from Kate on Feb 25, 2024
Thank you for staying with us, Darren!

6/10 Okay

Stephen D

Traveled with partner
Liked: Cleanliness, staff & service
Sort of nice, older property, parking lot can get completely full if there are conferences or events going on. There is a little extra parking in the back side, we had to use it after we came back from dinner on a Friday night. Note; Parking is $10 extra per night also No morning coffee provided in the lobby, you have to purchase it from the Bar/dining area, $4 cup, They do have a reasonable good Prime Rib Friday night for $25. Location is good. Room was quiet, we were there 3 nights. The air conditioner/heater was not central air, it was the type found in common motels, and was a little noisy, for sleeping, I had to wear ear plugs. We won't go back, once was enough.
Stayed 3 nights in Feb 2024
Response from Kate on Feb 22, 2024
Thank you for your feedback, Stephen. We are disappointed to read that you did not enjoy your recent stay. We apologize for the HVAC noise issue in your room and will be reviewing your comments with our Engineering Team. We hope you will give us a chance to make it right in the future.

6/10 Okay

Robin

Stayed 4 nights in Feb 2024
Response from Kate on Mar 20, 2024
Thank you for staying with us, Robin. We look forward to welcoming you again in the future.

10/10 Excellent

Nanncy

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great service!
Stayed 1 night in Feb 2024
Response from Aubrey on Feb 18, 2024
Thank you for staying with us, Nancy!

8/10 Good

Bobby

Stayed 2 nights in Feb 2024
Response from Kate on Mar 20, 2024
Thank you for staying with us, Bobby. We look forward to welcoming you back in the future.

10/10 Excellent

Carol

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Linda was great!
Stayed 1 night in Feb 2024
Response from Marissa on Feb 18, 2024
Thank you for staying with us, Carol!

4/10 Poor

Christine, Akron

Disliked: Cleanliness, staff & service, property conditions & facilities
Bathroom caulking on floor gone in some places & very small. Sign outside newly renovated? Not rooms for Expedia customers!! Heating unit very nosey. Worst of all complained 2nd day housekeeping was also the worst! Not vacuumed, drinking glasses left dirty, no new ones, dirty sink & counter, 3rd day tub not cleaned, sink dirty, counter by TV dirty. Complained to front desk each day, am & pm and was told they would forward to the proper person. By text Linda & Malakai & would forward to housekeeping. On our last night! Found room clean except for bathtub & sink area. I was told housekeeping Manager would call on Saturday the day prior to our leaving. No call received!! I have come to the conclusion that Expedia is given worn down rooms!! We purchase our trips thru Expedia and this results in a very bad profile in what Expedia customers are given in accommodations. Housekeeping Mgr & housekeeper assigned should be held responsible. We stayed 4 nights and I am requesting a discount. I believe you should know what kind of service is being given to your customers. Both Linda & Malakai were given this information by test when the inquired about our stay. Thank you Mrs Barich
Stayed 4 nights in Jan 2024
Response from Aubrey on Feb 18, 2024
Thank you for your feedback, Christine. We're so sorry to read that you were unable to enjoy your recent stay. We will be reviewing your feedback with our Engineering & Housekeeping Teams and hope you will give us a chance to make it right in the future.

10/10 Excellent

Sylwia

Traveled with group, Business traveler, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I love the front glas wall with mounain biew and walk patht along river next to hotel. The pool area is verry nuce.
Stayed 2 nights in Feb 2024
Response from Kate on Feb 18, 2024
Thank you for staying with us, Sylwia!

10/10 Excellent

JULIAN

Traveled with group, Business traveler, Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Very nice and clean hotel in Tucson Arizona. It’s very well up kept and will most certainly be back. The only thing is, on Expedia it was noted that the parking was free, but the hotel reception told me a different story and charged us $10/night for parking. So keep an eye out for that when you’re here.
Stayed 4 nights in Jan 2024
Response from Kate on Feb 18, 2024
Thank you for your feedback, Julian. We look forward to welcoming you back in the future.

10/10 Excellent

Rachel

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Just as described! Very well worth the price we paid.
Stayed 2 nights in Jan 2024
Response from Kate on Feb 18, 2024
Thank you for staying with us, Rachel!

2/10 Terrible

Anthony

Traveled with family
Liked: Staff & service
Disliked: Cleanliness
Whole bedding was dirty, asked to have it changed, they did not. All they did was leave a couple sheets on the side bench. We had to be relocated to a new room at 2am.
Stayed 1 night in Jan 2024
Response from Aubrey on Feb 22, 2024
Thank you for your feedback, Anthony. We apologize for the Housekeeping issues you experienced and will be reviewing your comments with our Housekeeping Team. We hope you will give us another chance to make it right in the future.

10/10 Excellent

Julie

Liked: Staff & service
The hotel is old needs some structural updates.
Stayed 1 night in Jan 2024
Response from Marissa on Feb 18, 2024
Thank you for your feedback, Julie. We look forward to welcoming you back in the future.

8/10 Good

Susan

Stayed 2 nights in Jan 2024
Response from Kate on Mar 20, 2024
Thank you for staying with us, Susan. We look forward to welcoming you back in the future.

10/10 Excellent

John

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We had a very nice stay. The staff was friendly.
Stayed 3 nights in Jan 2024
Response from Kate on Feb 18, 2024
Thank you for staying with us, John!

10/10 Excellent

Alberto

Stayed 1 night in Jan 2024
Response from Kate on Feb 18, 2024
Thank you for staying with us, Alberto!

10/10 Excellent

Teresa Michelle

Liked: Cleanliness, staff & service, property conditions & facilities
First trip to Tucson, and was pleasantly surprised with how nice everything was here at the Hilton. When my husband and I come back to visit our daughter, we will most likely stay here again!
Stayed 4 nights in Jan 2024
Response from Kate on Feb 18, 2024
Thank you for staying with us!

4/10 Poor

Juan

Business traveler, Traveled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
To much noise, gym is to small and not many choices for food
Stayed 1 night in Jan 2024
Response from Marissa on Feb 22, 2024
Thank you for your feedback, Juan. We're sorry to read that you did not enjoy your recent stay and hope you will give us another chance in the future.

10/10 Excellent

Amy

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very nice hotel!
Stayed 1 night in Jan 2024
Response from Aubrey on Feb 18, 2024
Thank you for staying with us, Amy!

10/10 Excellent

Tera

Stayed 1 night in Jan 2024
Response from Kate on Feb 18, 2024
Thank you for staying with us, Tera!

6/10 Okay

Matthew

Traveled with partner
Liked: Cleanliness, staff & service, amenities
Modern and roomy. Bathroom sink had a crack in the bottom resulting in water in lower cabinet. Drain was blocked. Breakfast room service was poor since food was cold and pancakes had no flavor.
Stayed 1 night in Jan 2024
Response from Katherine on Feb 18, 2024
Thank you for your feedback, Matthew. We're sorry to read that you were unable to enjoy your recent stay and will be reviewing your comments with our team. We hope you will return in the future to give us another chance to make it right.

10/10 Excellent

Katharine

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jan 2024
Response from Kate on Feb 18, 2024
Thank you for staying with us, Katharine!

10/10 Excellent

Melany

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Awesome
Beautiful Mountain View’s, clean place, great upkeep of building, good location on east side Tucson
Stayed 1 night in Jan 2024
Response from Kate on Feb 18, 2024
Thank you for staying with us, Melany!

10/10 Excellent

Brent

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jan 2024
Response from Kate on Feb 18, 2024
Thank you for staying with us, Brent!

8/10 Good

Donald

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jan 2024
Response from Aubrey on Jan 10, 2024
Thank you for staying with us, Donald.