Ratings based on 370 Verified Reviews

4.0 out of 5
82% of guests recommend
4.2 Room cleanliness
4.3 Service & staff
4.1 Room comfort
3.8 Hotel condition
Expedia Verified Reviews
4 out of 5
Recommended
for Everyone
by A verified traveler

Nice hotel close to everything

Posted Jan 16, 2017
Pros: The view from the 5th floor was very pretty the pool being on the 2nd floor was very cool. Staff was very friendly.
Cons: The TV could use an upgrade, as well as the phones in the room.
The vending machine ate our money when we alerted the front desk the gentleman offered to pay us our money back out of his own pocket, we advised him we didn't want the money just didn't want anyone else to have the same issue. The staff was super friendly and very attentive to our needs.
5 out of 5
Recommended
for Everyone
by A verified traveler

Posted Jan 8, 2017
The hotel was cleaned and the rooms were quiet. Also had a nice view of Tucson . Plenty of food places around
Comment from Hotel Management
Jan 8, 2017 by Amanda Pascoe, Hotel Management
Thank you for your feedback. We are so happy you enjoyed your stay!
5 out of 5
Recommended
for Couples
by A verified traveler from Glendale,AZ

Posted Dec 30, 2016
Location: Plenty of shopping nearby and a great variety of independent restaurants.
Clean quiet hotel. The only problems we encountered were the room heating/ac unit was a little loud and the 2 cup coffee maker didn't work very well. Everyone very helpful.
Comment from Hotel Management
Jan 2, 2017 by amanda pascoe, Hotel Management
Kent, thank you for your feedback! we are so happy that you enjoyed your stay!
5 out of 5
Recommended
for Everyone
by A verified traveler from Bullhead City, AZ

Hilton East is a winner

Posted Dec 29, 2016
Pros: Convenient location on Tucson's Eastside
Cons: Shower head was missing, although I didn't really care. Clean the outsides of the room windows so you don't have to look at dirt!
Location: Broadway and Pantano is the hub of Tucson's Eastside, with eating and shopping within walking distance. Culver's Burgers located in same parking lot.
Great stay. As always, however, my only recommendation is to clean the outsides of the room windows so that guests see the beautiful, snowy Catalina Mountains rather than dirt.
Comment from Hotel Management
Dec 29, 2016 by Amanda P, Hotel Management
Thank you Paul for your feedback. We are glad that you enjoyed your stay with us! We are working to get the window cleaning completed so that this issue will not occur in the future.
5 out of 5
Recommended
for Everyone
by A verified traveler

Best Hotel in Tucson!

Posted Dec 25, 2016
Pros: Everything was perfect!
A+ overall hotel. Everything from the staff, the rooms and facilities was beyond expectations. It was quiet, safe, and professional.
Comment from Hotel Management
Dec 29, 2016 by Amanda P, Hotel Management
Thank you for your feedback. We are glad that you enjoyed your stay with us!
4 out of 5
Recommended
for Everyone
by A verified traveler

Staff is great

Posted Dec 22, 2016
Ice machines could be better. Always enjoy staying here. Phillip at the bell desk is super awesome. Always with a smile and great conversation.
Comment from Hotel Management
Dec 23, 2016 by Amanda Pascoe, Hotel Management
Thank you for your feedback. I am so happy to hear the positive comments regarding Phillip. He is truly a gem at the Hilton. Happy Holidays
3 out of 5
by A verified traveler from tucson

Convenient

Posted Dec 21, 2016
No microwave or fridge in room but close to stores
Comment from Hotel Management
Dec 23, 2016 by Amanda Pascoe, Hotel Management
Thank you for your feedback. We do have microwaves and fridges available upon request. Please feel free to let us know in future stays if you require one of these items.
5 out of 5
Recommended
for Everyone
by A verified traveler from New Jersey

Posted Dec 20, 2016
Cons: I can't find the pw myself, and lazy to call desk. I use my own 4G instead of free wifi. Hotel WIFI password should be put to the visible place in rm.
The room is comfortable, breakfast is excellent.
Comment from Hotel Management
Dec 21, 2016 by Amanda Pascoe, Hotel Management
Thank you Paul for your feedback. I will ensure it is passed on to see how we can ease the use of our internet.
4 out of 5
Recommended
for Everyone
by A verified traveler from Tucson

Nice hotel, bathroom needed work!

Posted Dec 19, 2016
Pros: Location was convenient
Was nicely greeted by the front desk, the room appeared nice, bathroom sink was dirty and shower doors grundgy, and the plumbing didn't work. Sink filled with water and drained slowly. Next morning the shower bottom filled with water and didn't drain, and the water turned cold before I finished. Told the front desk, they said "thanks we'll let engineering know". Would've been a tad happier if they seemed genuinely concerned. Otherwise suited my stay for a night. Location was perfectly convenient.
Comment from Hotel Management
Dec 23, 2016 by Amanda Pascoe, Hotel Management
Leslie, thank you for your feedback. My apologies that the team seemed disinterested in your issues. Obviously, we should have prevented them from the start. If you ever come back to Tucson, please feel free to contact me at the hotel to better assist you.
2 out of 5
by A verified traveler from Ohio

OK, But Not Hilton Expectation

Posted Dec 9, 2016
Pros: Staff mostly
Cons: A minor overhaul of rooms-- see above
Location: Good location.
Looks like it was a great hotel when new, but its a little dated and in need of repairs. All lamps were unplugged when I checked in, maybe by the previous renter after finding out what I did--the plugs were loose in the wall and flicking the lights on and off--front desk called staff than improved them, but a bit disconcerting about fire dangers. Other things worn a bit, noisy hummmmm from the room when their A/C came on--TV background needed to get to sleep. Great staff. Great shower.
Comment from Hotel Management
Dec 21, 2016 by Amanda Pascoe, Hotel Management
ColumbusDad, Thank you for your feedback regarding your stay. We greatly appreciate the opportunities to improve. I am happy to let you know that we are getting ready for a full renovation in 2017. I hope that we are able to better accommodate you next year!