All reviews shown are from real guest experiences. Only travelers who have booked a stay with us can submit a review. We verify reviews according to our guidelines and publish all reviews, positive or negative.More informationOpens in a new window
Property location was great for the activities we where undertaking while staying in Tucson.
Gregory
Stayed 6 nights in Mar 2024
Response from Front Office Lead on Apr 9, 2024
Greetings Gregory! Thank you for choosing to stay with us here at the Holiday Inn Express & Suites Tucson Mall. We are glad you enjoyed your stay with us! We will make sure to pass this review along to our team as they will appreciate your words. Have a great day.
6/10 Okay
Armida
Business traveler, Traveled with family
Apr 6, 2024
Liked: Staff & service, amenities
Disliked: Cleanliness
The beds were comfortable, but we also paid for the sofa bed and it was a worn out mattress with springs poking in the night. There were also crumbs on our floor. The pool has no lights at night and there were no guest towels.
Staff was polite and helpful. Breakfast bar was fantastic!
Armida
Stayed 3 nights in Mar 2024
Response from Front Office Lead on Apr 7, 2024
Greetings Armida. Thank you for choosing the Holiday Inn Express & Suites Tucson Mall! We are glad to see you enjoyed the breakfast, we will make sure to let our staff know as I am sure they will be happy to hear this. As for the sofa bed, we apologize that it did not meet your expectations, we will make sure to advise the appropriate staff about your concern. Again, thank you and have a great day.
Hello Joshua, Thank you for choosing to stay with us at the Holiday Inn Express. We value your feedback and are ecstatic to share it with our staff. We hope you have a wonderful day!
10/10 Excellent
David
Traveled with partner
Mar 11, 2024
Clean
David
Stayed 1 night in Mar 2024
Response from Front Office Lead on Mar 12, 2024
Hello David! Thank you for choosing to stay with us at the Holiday Inn Express & Suites Tucson Mall! We are glad to see you enjoyed your stay with us.
10/10 Excellent
Josie
Mar 8, 2024
Josie
Stayed 1 night in Mar 2024
Response from Front Office Lead on Apr 4, 2024
Greetings Josie! We are glad to see you enjoyed your stay with us! We will make sure to advise our staff as we are sure they will be more than happy to hear about this review. Thank you and have a great day.
Greetings Richard. Thank you for choosing to stay with us here at the Holiday Inn Express & Suites Tucson Mall. We are happy to see you've enjoyed your stay. We will make sure to notify housekeeping about your review, as we are sure they will enjoy hearing your feedback.
Room 319 has a cracked and loose floor tile in the middle of the bathroom floor tile. When stepping out of the shower it is unstable, and presents a slipping and falling hazard. This should be fixed asap to avoid someone getting injured.
Stephen Andrew
Stayed 3 nights in Feb 2024
Response from Xavier on Feb 21, 2024
Stephen Andrew,Thank you for taking the time to let us know how we are doing! I appreciate your feedback and will get maintenance on the items listed. We hope that you will consider us again on your next visit to Tucson.
8/10 Good
Heidi
Feb 18, 2024
Heidi
Stayed 2 nights in Feb 2024
Response from Xavier on Mar 22, 2024
Dear Heidi,Thank you for taking the time to let us know how we are doing. I am happy to see that you enjoyed your visit with us. Please consider us again on your next visit to Tucson.
Was great but should provide appropriate description on the rooms
Njoki
Stayed 2 nights in Dec 2023
Response from Xavier on Jan 26, 2024
Dear Njoki,Thank you for taking the time to let us know about your stay. I will be sure to look into any discrepancies on room descriptions. We appreciate your bringing this to our attention! We hope you will consider us again on your next visit to Tucson.
All around great experience. Easy check-in and check-out.
Christian
Stayed 1 night in Dec 2023
Response from Xavier on Jan 26, 2024
Dear Christian, Thank you for mentioning your great experience. We appreciate you taking time out of your day to let us know how we are doing! Please think of us again on your next visit to Tucson!
6/10 Okay
Wei, Vancouver
Jan 23, 2024
Wei
Stayed 3 nights in Jan 2024
Response from Xavier on Jan 26, 2024
Dear Wei,I am sorry to see that we did not meet your expectations. We use feedback such as yours to improve for future guest. We also hope you will give us another opportunity to serve you on your next visit to Tucson.
10/10 Excellent
Kimberly
Traveled with family and small children
Jan 21, 2024
Liked: Amenities
Kimberly
Stayed 1 night in Jan 2024
Response from Xavier on Jan 26, 2024
Dear Kimberly, Thank you for your amazing review! I am thrilled to see that you enjoyed your stay with us. Please consider us again on your next visit to Tucson!
6/10 Okay
Laura
Traveled with family
Jan 17, 2024
Liked: Staff & service, amenities
Couch and carpet dirty.
Laura
Stayed 2 nights in Jan 2024
Response from Xavier on Jan 18, 2024
Laura,Thank you for taking the time to leave us a review. I will be sure to follow up with our Housekeeping department to address this issue. I hope you will consider us again on your next visit to Tucson.
2/10 Terrible
DON
Traveled with partner
Jan 3, 2024
Disliked: Amenities
DON
Stayed 4 nights in Dec 2023
Response from Xavier on Jan 3, 2024
Dear Don, Thank you so much for your review! I am sorry to hear that we failed to meet your expectations. I hope you will give us another opportunity to serve you, and provide the hospitality we are capable of.
Although the front desk lady was very kind, the facility was very old, dirty (a big bug was found on the pullout sofa bed), the hair dryer was broken, the phone was not working, not enough cups in room, not much options for breakfast, etc.
Michelle
Stayed 1 night in Dec 2023
Response from Xavier on Jan 3, 2024
Dear Michelle,Dear Don, Thank you so much for your review! I am sorry to hear that we failed to meet your expectations. I will pass along all of these items you have brought to our attention to the correct department. It is my goal to ensure this will not happen again. I hope you will give us another opportunity to serve you, and provide the hospitality we are capable of.
Dear John, Thank you so much for taking the time to let us know how we are doing! I am thrilled to hear that you enjoyed your stay with us. I hope you will consider us again on your next visit to Tucson.
Dear Peggy,Thank you so much for taking the time to let us know how we are doing! I am happy to see that you enjoyed your stay with us. I hope you will think about us again on your next visit to Tucson
8/10 Good
Kaleigh
Dec 11, 2023
Liked: Cleanliness, staff & service
Kaleigh
Stayed 1 night in Dec 2023
Response from Xavier on Dec 12, 2023
Dear Kaleigh,Thank you so much for the great review! We hope that you will consider staying with our property again when you are back in Tucson.
Dear Philip, Thank you so much for taking the time to leave this fantastic rating. Please think of us again when you are in Tucson.
10/10 Excellent
Mark
Nov 20, 2023
Mark
Stayed 2 nights in Nov 2023
Response from XM on Nov 22, 2023
Dear Mark,Thank you for taking the time to leave us a review! I am happy to see you enjoyed your stay at our property. Please think of us again on your next visit to Tucson!
Every staff member was so helpful and nice! The breakfast was awesome - thanks to Laura that made sure the coffee was ready and food stocked! Even on a very busy Saturday morning! I will stay here again!
Laura
Stayed 3 nights in Nov 2023
Response from Xavier on Nov 14, 2023
Laura,Thank you for your amazing review! I will be sure to pass this along to Laura, as she strives to make all of our guest happy. We appreciate you taking the time to let us know how your visit was while with us. We look forward to you returning!
10/10 Excellent
Nan
Nov 7, 2023
Nan
Stayed 1 night in Nov 2023
Response from Xavier on Dec 12, 2023
Dear Nan,Thank you so much for taking the time to leave us a great review.We would love to have you again on your next visit to Tucson.
8/10 Good
Miles
Nov 5, 2023
Liked: Property conditions & facilities
Miles
Stayed 1 night in Nov 2023
Response from Xavier on Nov 14, 2023
Dear Miles,Thank you for your great review! We are happy to see you enjoyed your visit with us. Please consider us again on your next visit to Tucson.
2/10 Terrible
tammie
Nov 4, 2023
tammie
Stayed 1 night in Nov 2023
Response from Xavier on Nov 14, 2023
Tammie,We are sorry to see we fell short of meeting your expectations. We would love an opportunity to have you as our guest again in the future, to show you that is not our way of hospitality. Thank you again.
Bathrooms very deteriorated, no hand soap. This hotel is in one of the best locations in Tucson can use a little touch up in the rooms.
Luz
Stayed 1 night in Oct 2023
Response from Xavier on Oct 30, 2023
Dear Luz. I am happy the location is convenient for you! I am so sorry that you did not receive any hand soap in your room. I hope you will get another opportunity to have you with us in the future!
10/10 Excellent
Monette
Traveled with family
Oct 13, 2023
Liked: Property conditions & facilities
Very nice. People at the desk are friendly and helpful. The rooms are clean but there is a little wear. Breakfast have many options
Monette
Stayed 1 night in Oct 2023
Response from Xavier on Oct 17, 2023
Dear Monette,Thank you so much for taking the time to let us know how we are doing. I appreciate your mention of the Front Desk. I will be sure to pass it along to them, as they love to hear this positive feedback.
8/10 Good
Timothy L
Oct 13, 2023
Liked: Staff & service
Timothy L
Stayed 3 nights in Oct 2023
Response from Xavier on Oct 17, 2023
Dear Timothy L!Thank you for taking the time to let our team know about your stay with us. We hope to see you again on your next visit to Tucson!!
8/10 Good
Karen
Oct 10, 2023
Disliked: Property conditions & facilities
Karen
Stayed 1 night in Oct 2023
Response from Xavier on Oct 17, 2023
Dear Karen,Thank you so much for the amazing review! We hope to see you again on your next visit to Tucson.
6/10 Okay
James
Oct 9, 2023
Liked: Cleanliness, staff & service, room comfort
Disliked: Property conditions & facilities
Bathroom needs help
The bathroom in room 201 needs repaair. The floor tiles and access to plumbing are broken. The shower and tub are deep calcium build up. The shower mixing valve is broken and loose. The room itself was fine, but the bathroom needs attention.
James
Stayed 6 nights in Oct 2023
Response from XAVIER on Oct 17, 2023
Dear James,Thank you for your review. Thank you for informing me of these issues you experienced. I will be sure to get this corrected immediately. We apologize that we failed to meet your expectations. We hope that you will consider us again in the future!
6/10 Okay
Kalyanraman
Traveled with family and small children
Oct 9, 2023
No drinking water bottle in the room. Had to fill water from cooler that was in the ground floor near lobby.
Kalyanraman
Stayed 3 nights in Sep 2023
Response from Xavier on Oct 17, 2023
Dear Kalyanraman,Thank you for your review. We are sorry to hear that the vending and water fountain were far from your room. Again, thank you for sharing.
Lovely lobby - friendly and welcoming check in experience - room was very clean - bed was very comfortable - loved the in-room Keurig coffee maker, mini fridge and microwave! - room decor dated and no bedside power strips so had to unplug clock to charge cell phone if I wanted it beside me - which I did - a minor inconvenience. I would recommend an elevator inspection - it did not inspire confidence - after 1 trip only up to our room we then only used the stairs (very clean and well-lit stairwell) - the hotel is conveniently located to the Tucson Mall and many restaurants and stores - but it is such a bleak and charmless area. So - nice, CLEAN, welcoming hotel - in an utterly grim though seemingly safe area of Tucson. We left very early so didn't have breakfast at the hotel - but the breakfast area looked quite nice. The incredibly lovely La Encantada outdoor mall was only about a 12 minute drive away. The view from our room was of some sort of small cattle operation - the cows had ample room and shade in their pens and appeared to be in good spirits.
Claudia
Stayed 1 night in Sep 2023
Response from Xavier on Oct 17, 2023
Dear Claudia,Thank you so much for staying with us, and taking the time to leave us a review. I will be sure to follow up on the elevator, as well. We hope that you will consider us again on your next visit to Tucson!
4/10 Poor
Joan
Oct 3, 2023
Joan
Stayed 5 nights in Sep 2023
Response from Xavier on Oct 30, 2023
Dear Joan, we are sorry to see that you did not enjoy your stay. Thank you for your review.
At check in there was only one very nice young man, all on his own, and very young. At one point there were 6 of us waiting to check in at 10:30 at night. A security guard kept interrupting the desk person which made matters worse. Oh and our room’s bathroom had black mold in it. 248
Michelle
Stayed 2 nights in Sep 2023
Response from Abraham on Oct 3, 2023
Good Afternoon Michelle!, Thank you so much for taking your time to fill out the review for our most recent stay! I am so sorry to see and hear that your time with us was not an excellent stay, as we strive to try to make all our guest feel as comfortable as possible, our staff is very well trained to handle any situation when it comes to covering their position one on one with guests, sometimes we get a surprise fluctuation of arrivals with out time to prepare and get more agents on to assist each other during more busy times. As for the room conditions, that is unacceptable and we have closed the room from further use and have our Maintenance and Housekeeping leadership looking into fixing these issues so that they are not repeated again for future guests. I hope you come back and you can see that this was but an exception and truly enjoy the amenities and comfort that our hotel offers to our valued guests!Until then , safe travels!
10/10 Excellent
Mia
Sep 24, 2023
Mia
Stayed 1 night in Sep 2023
Response from Xavier on Oct 17, 2023
Dear Mia,Thank you so much for your amazing review! Please think of us again when you are visiting the Tucson area again!
They made check in a little bit difficult. Maybe front desk could have a little more training. Other wise good breakfast good property clean room and we had a good night sleep. for being a member late check out was still very “early”
Yulissa
Stayed 1 night in Sep 2023
Response from Management on Sep 18, 2023
Hi Yulissa, we looked into your boyfriends check in experience as you mentioned an issue. It is hotel policy to have the credit card present, or as you mentioned Apple Pay. Our property does offer these options, however, I think there was some confusion when speaking with your boyfriend at arrival. We hope that your next experience is better.
We were told by the hotel there was a shuttle and there is not. Plus I was supposed to be charged 137 and I was charged 167.
Carl
Stayed 1 night in Aug 2023
Response from General Manager on Sep 1, 2023
Hi Carl, myself including two other members of our team informed you that our Holiday Inn Express and Suites does not have a shuttle- and encouraged you to look at the Holiday Inn by the Tucson Airport. As for payment, please reach out to Expedia and they will get this taken care of.
8/10 Good
Stephanie
Aug 21, 2023
Stephanie
Stayed 2 nights in Aug 2023
Response from Abraham L. on Sep 10, 2023
Thank you so much for taking your time to respond to our review!! Safe travels!
10/10 Excellent
Mehdi
Aug 14, 2023
Mehdi
Stayed 1 night in Aug 2023
Response from Abraham L on Sep 3, 2023
Good afternoon!And thank you so much for taking your time to answer to our reviews and letting us know about your most recent stay, we hope you come back soon! and have a great week!
Check-in was easy. Staff friendly. Breakfast was fresh. The hotel room was Clean and the beds were good. The only issue i have is the Hotel could use a little repairs. The toilet was not bolted down. The Shower need some new walls. They werent dirty but looked like they could use some tender care.
Peter
Stayed 1 night in Aug 2023
Response from Abraham L on Aug 7, 2023
Good afternoon Peter!I want to start by thanking you so much for taking your time to respond to our reviews for our location!We are happy you chose us during your travels! and i appreciate the honesty in the feed back, its reviews like yours that allows to have a view in what the guests experience at our hotel. With this information we can get to the root of the issues and fix them accordingly. We hope you return in the future so you can see the progress as we make every stay better than the last! Safe travels!
Thank you for taking your time to fill out the review! I am so happy to see you enjoyed your stay! Until next time! Safe travels!
6/10 Okay
Adriana
Aug 2, 2023
Liked: Staff & service
Carpets need cleaning.
Adriana
Stayed 1 night in Jul 2023
Response from Abraham L on Aug 6, 2023
Good afternoon! and thank you for replying to our review.I am so sorry you experienced any issues with your room, but with reviews like this one, it gives us key things to focus on so that this doesn't happen again! We hope you return on future travels and give us another chance to make it up to you!! Safe Travels!
Thank you so much for taking your time to respond to our review!! glad to hear you enjoyed your stay! hope you return so we can make the next one even better! and get you to experience a 10 out of 10 stay with us!Safe Travels!
Thank you so much David for taking your time to let us know you enjoyed your stay!! Have a wonderful week and safe travels!
6/10 Okay
Richard
Jul 23, 2023
Liked: Cleanliness
Tiles were coming up on tile floor. Toilet clogged and no help from maintenance
Richard
Stayed 5 nights in Jul 2023
Response from Abraham L on Jul 23, 2023
Good Afternoon Ruchard, I want to start out by thanking you for taking your time to respond to the review and letting us know of your stay, and i want to say i am deeply sorry you had any issues during your visit with us, we are in the process of a proper upkeep and fix up to some of the aging in the rooms, rest assure we will try our best to avoid any experiences like this in the future, as well as better train our staff in attending a guests needs , specially with something as simple as removing the clogging of a toilet. Hope you give us another chance in the future and safe travels!
10/10 Excellent
Leonard
Jul 22, 2023
Leonard
Stayed 1 night in Jul 2023
Response from Abraham on Jul 24, 2023
Thank you so much Leonard for taking your time to let us know you enjoyed your stay!! Have a wonderful week and safe travels!
2/10 Terrible
Adriana
Jul 22, 2023
Adriana
Stayed 1 night in Jul 2023
Response from Abraham L on Aug 14, 2023
Thank you so much for your review of your recent stay, i am sorry to see we did not meet the expectations and you didn't have the best possible stay.