Down comforters, in-room safe, desk, blackout drapes
Check availability

Reviews of Sonesta Select Tucson Airport

3 out of 5
Sonesta Select Tucson Airport
6885 S Tucson Blvd, Tucson, AZ

Reviews

8.2

Very Good

Rating 10 - Excellent. 559 out of 1109 reviews" "
Rating 8 - Good. 264 out of 1109 reviews" "
Rating 6 - Okay. 131 out of 1109 reviews" "
Rating 4 - Poor. 90 out of 1109 reviews" "
Rating 2 - Terrible. 65 out of 1109 reviews" "

8.4/10

Cleanliness

8.6/10

Staff & service

7.6/10

Amenities

8.0/10

Property conditions & facilities

8.2/10

Eco-friendliness

Reviews

10/10 Excellent

Jesse

Liked: Cleanliness, staff & service, property conditions & facilities
Good
Stayed 1 night in Apr 2024

10/10 Excellent

Jesse

Liked: Amenities, property conditions & facilities
Good
Stayed 1 night in Apr 2024

4/10 Poor

Melissa

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
Staff was great, hotel was rundown and dirty. It was cheap though.
Stayed 1 night in Apr 2024

10/10 Excellent

Cathy

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The surrounding area was a little scary with a closed hotel accross the street and the street to enter the hotel was very very bad. Had big holes. But once you enter the hotel completely different. Very clean and welcoming.
Stayed 1 night in Apr 2024
Response from Carmen Amescua on Apr 22, 2024
We truly appreciate you taking the time to share your thoughts with us. Wishing you safe travels ahead.

10/10 Excellent

Bruce

Liked: Staff & service, amenities, property conditions & facilities
Very clean
Stayed 1 night in Apr 2024
Response from Carmen Amescua on Apr 22, 2024
We truly appreciate you taking the time to share your thoughts with us. Wishing you safe travels ahead.

8/10 Good

Jean

Traveled with partner
Liked: Property conditions & facilities
Some of the remodel work was “unfinished”. Looked a little piecemeal.
Stayed 1 night in Apr 2024

6/10 Okay

Maria

Traveled with family
Liked: Staff & service
Keep having trouble with the room key
Stayed 2 nights in Apr 2024

10/10 Excellent

Frances

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Unfortunately I'm a snob when it comes to hotels. I will pay the big bucks and get disappointed with the Facility. I road trip a few time's a month to other states. A lone female traveler. I accidentally stayed at a Sonesta because all hotels were full. Now. Sonesta is the only hotel i will stay at. It never disappointes. Its beautiful, clean and very reasonable. You dont pay an arm and a leg to get top class service. The front desk is fast, friendly and there's no confusion at check-in. There was a little bump, but she never let on or hesitated. Her flow was wonderful. Sonesta is my hotel now.
Stayed 1 night in Apr 2024

10/10 Excellent

imelda

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2024

10/10 Excellent

Griselda

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2024

2/10 Terrible

Francisco, Renton

The pool was not working and judging by the appearance of the note, it hasn't been open for quite some time.
Stayed 2 nights in Apr 2024
Response from Guest Relations on Apr 12, 2024
Dear Francisco,Thank you for taking the time to leave us your feedback. We're sorry to hear about any disappointment or inconvenience regarding our pool closure. Your feedback is gratefully received and we will be sure to discuss all of your comments internally. Please consider coming back to join us again soon; we're confident that we can impress you.

4/10 Poor

Laurel

Traveled with family
Disliked: Amenities, property conditions & facilities
Things that weren’t working: the laundry machines, ice machine on our floor and all floors somehow, the pool, our room tv. The breakfast was ok but no waffles?! That’s the best part of these breakfast bars usually. The fruit (apples and bananas) were rotten. Anyway it just felt like the whole place was barely keeping it together and almost every amenity was broken.
Stayed 2 nights in Apr 2024
Response from Guest Relations on Apr 12, 2024
Dear Laurel,It's unfortunate to hear that your recent stay with us did not meet your expectations. Please accept our apologies for any inconvenience you experienced. Accommodating our guests with a relaxing stay with top-notch amenities is what we strive to accomplish, so rest assured, we will address these matters with our team immediately to ensure our high standards of hospitality are being met. Should you return to Tucson, please consider giving us another chance to impress you with the high-quality stay we know we're capable of providing you.

6/10 Okay

Margaret

Traveled with partner
Liked: Staff & service
Disliked: Property conditions & facilities
While the facility was superficially clean & modern it became obvious that other things were overlooked, not in good working order-electrical outlets damaged/possibly dangerous, pool was dirty, breakfast was limited & was closed at 9am even on the weekend…too early for most travelers. Not a great value but the reception/lobby staff were accommodating, friendly & welcoming. I probably would not stay here again.
Stayed 4 nights in Apr 2024

4/10 Poor

Catherine

Traveled with family and small children
Disliked: Staff & service, amenities, property conditions & facilities
Pool was not in service, ice machine did not work, television did not work, Room keys did not work, check in was delayed
Stayed 1 night in Apr 2024
Response from Guest Relations on Apr 12, 2024
Dear Catherine,Thank you for taking a moment to express your concerns. We deeply apologize for any inconvenience you encountered with our amenities, and will be sharing your comments with maintenance so they may swiftly address these issues. Furthermore, we regret that we were unable to get you checked in in a timely manner, and we will determine what caused the delay and what action needs to be taken. Your feedback regarding the aspects of your stay that could have been better is gratefully received and allows us to continually improve guest satisfaction. We hope you will consider a return visit, as we're confident we can provide a better stay.

10/10 Excellent

Denise

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I enjoyed my stay at Sonesta Select. It’s so close to the airport and has a great breakfast. Parking is easy and I feel safe.
Stayed 1 night in Apr 2024
Response from Carmen Amescua on Apr 22, 2024
Denise, We are glad that you enjoyed your stay. Thank you for sharing your thoughts. We appreciate 5/5 review!

6/10 Okay

Danny, SAN LUIS OBISPO

Traveled with partner
Liked: Cleanliness
I have never written a negative review before but this will be my first. Overall everything at the hotel was good except for the maintenance of the facilities was lacking. The first room had a blocked toilet that overflowed the first time we used it for liquid waste. We called the front desk and they moved us to another room. When we got to that room the toilet was running and never shut off. I took a quick look inside and couldn’t fix it. We again called the front desk and were moved to another room after a long delay. The third room was fine. All the ice machines in the hotel were not working and the pool was out of service. The management needs to address these issues if they want to bring the hotel up to current standards.
Stayed 1 night in Apr 2024
Response from Carmen Amescua on Apr 22, 2024
Thank you sincerely for generously sharing your experience with us. Your insights are deeply valued by our team and contribute significantly to our growth.

8/10 Good

Miguel

Traveled with partner
Liked: Cleanliness, property conditions & facilities
Nice hotel.
Stayed 2 nights in Mar 2024

10/10 Excellent

David

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I was pleasantly surprised with the Sonesta. It was very close to the airport, which was why I selected it. It was easy to find, and nice and clean. Continental breakfast was better than the vast majority of them. The shower had great pressure and tons of hot water. A very comfortable king bed too. You can pay a whole lot more and still not get a better hotel. All things considered, this would be my go to hotel when flying in to Tucson.

6/10 Okay

Aanuj

Traveled with partner
Liked: Staff & service
Disliked: Property conditions & facilities
The property was subpar for the price we paid. Towels too small to even cover my 5ft tall wife. Bugs in the room which I had to kill. Bathroom is laid out in a poor way such that you can't really close the door while inside without getting into the tub/shower first. Pool was closed. Breakfast has very limited options with stale, dry hashbrowns, bagels, and some homemade meat items. The positive was that the night manager was very responsive and even was the one who drove the shuttle van to pick us up at TUS airport.
Stayed 1 night in Mar 2024
Response from Carmen Amescua on Apr 22, 2024
Thank you sincerely for generously sharing your experience with us. Your insights are deeply valued by our team and contribute significantly to our growth.

8/10 Good

Kathryn

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great hot breakfast. Bacon!
Stayed 1 night in Apr 2024
Response from Carmen Amescua on Apr 22, 2024
Kathryn, we are glad you enjoyed breakfast. We will let the breakfast crew know your thoughts. Thanks !

10/10 Excellent

Gagan

Liked: Cleanliness
Good
Stayed 1 night in Apr 2024
Response from Carmen Amescua on Apr 22, 2024
Thank you for a 5/5 review.

8/10 Good

Miguel

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Mar 2024

6/10 Okay

Charles

10/10 Excellent

Brenda

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Great service!
Stayed 1 night in Mar 2024
Response from Carmen Amescua on Mar 27, 2024
Thank you for a wonderful review!

8/10 Good

Kamber

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was a quiet and the room being spacious.
Stayed 1 night in Mar 2024
Response from Carmen Amescua on Mar 27, 2024
Thank you, hope to see you back soon.

2/10 Terrible

Abrey

Traveled with partner
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Employee at front desk was not friendly and I had to wait to be attended because there was nobody there when I walked in, it was very unwelcoming. I received the keys to my room and read the room number wrong and I was able to open the door to someone else’s room. It was by accident but that is unacceptable, it is very disturbing that my key was able to open someone else’s room. I would hate if that happened to me and felt terrible it happened to them. When I told the employee it was brushed off like it was not an issue. I think that is a major privacy concern and should be changed IMMEDIATELY. I would not recommend this hotel to anyone.
Stayed 1 night in Mar 2024
Response from Guest Relations on Mar 29, 2024
Dear Abrey,What you've described isn't the experience we want any of our guests to have and we sincerely apologize for any issues with the service you received during your stay. In addition, please know that the safety of our guests and their privacy is our top priority. All of your comments will be discussed internally and we'll work to make improvements where necessary. Please consider giving us another chance soon; we're confident that we can impress you.

10/10 Excellent

YUUKI

Stayed 1 night in Mar 2024

10/10 Excellent

Ruben

Stayed 2 nights in Mar 2024

8/10 Good

Faro, Phoenix

Stayed 6 nights in Mar 2024
Response from Carmen Amescua on Mar 24, 2024
Thank you for your score! We are so happy you enjoyed your stay with us and hope to see you back again soon!

10/10 Excellent

Mittida

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Has Airport Shuttle and large rooms
Stayed 1 night in Mar 2024
Response from Carmen Amescua on Mar 24, 2024
Thank you for your score! We are so happy you enjoyed your stay with us and hope to see you back again soon!

10/10 Excellent

Christina

Traveled with family and small children
Liked: Amenities, property conditions & facilities
Breakfast
Stayed 2 nights in Mar 2024
Response from Carmen Amescua on Mar 24, 2024
Thank you for your score! We are so happy you enjoyed your stay with us and hope to see you back again soon!

6/10 Okay

Holly

Liked: Staff & service
Disliked: Property conditions & facilities
Stayed 5 nights in Mar 2024
Response from Carmen Amescua on Mar 24, 2024
We are grateful for all guest feedback to ensure we correct our errors and share reviews with all hotel departments for training and property growth.

10/10 Excellent

Robert

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful room
Stayed 1 night in Mar 2024
Response from Carmen Amescua on Mar 24, 2024
Thank you for your score! We are so happy you enjoyed your stay with us and hope to see you back again soon!

8/10 Good

Ann

Quiet and easy parking and check in
Stayed 2 nights in Mar 2024
Response from Carmen Amescua on Mar 27, 2024
Thank you Ann.

2/10 Terrible

Alex

Disliked: Cleanliness, property conditions & facilities
No water pressure, there was no hair dryer in the room, the shower gel smelled like pickle juice, when you step in the tub you’re going to feel like it’s about to collapse, trash galore on the outskirts of the property. Not a great time.
Stayed 1 night in Mar 2024
Response from Guest Relations on Mar 20, 2024
Dear Alex,The account from your recent stay has been helpful to us. It is our top priority to provide all the comforts of home for our guests, and it saddens us greatly that you felt dissatisfied during your visit. What you have described is not typical of a stay with us, and we will be sure to share your feedback with our team for improvement. Our team strives to provide the highest standards of stay so we ask that you give us another chance to change your perceptions with a stay that is nothing short of stellar.

10/10 Excellent

Jaime

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff was great and property good.
Stayed 2 nights in Mar 2024
Response from Carmen Amescua on Mar 24, 2024
Thank you for your score! We are so happy you enjoyed your stay with us and hope to see you back again soon!

8/10 Good

Josue, Tucson

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Feb 2024
Response from Management on Mar 27, 2024
Josue , we appreciate your review.

10/10 Excellent

luis

Business traveler
Liked: Staff & service
Very expedite and kind checking in.
Stayed 1 night in Mar 2024
Response from Carmen Amescua on Mar 24, 2024
Thank you for your score! We are so happy you enjoyed your stay with us and hope to see you back again soon!

4/10 Poor

Brian

Traveled with family
Disliked: Cleanliness, amenities, property conditions & facilities
Room was dirty. Toilet didn’t flush well, and the toilet seat was loose. Couch was stained and dirty. Floor when we checked in was dirty. Pool area had no umbrellas, and all the lights were broken in pool area. This hotel needs some major refurbishment.
Stayed 8 nights in Mar 2024
Response from Guest Relations on Mar 14, 2024
Dear Brian,In reading your review, it is clear we failed to meet your needs, and for that, we are very sorry. Rest assured, the respective teams will be made aware of your remarks so action can be taken. We will also use your feedback to ensure we're always presenting our property in the best light.

8/10 Good

Silvia

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Mar 2024
Response from Management on Mar 27, 2024
Silvia, hope to see you back soon.

10/10 Excellent

Rosa, San Antonio

Stayed 2 nights in Mar 2024
Response from Carmen Amescua on Apr 22, 2024
We truly appreciate you taking the time to share your thoughts with us. Wishing you safe travels ahead.

10/10 Excellent

Brian

Stayed 2 nights in Jan 2023

6/10 Okay

Vanessa K

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
It was an average hotel but expected a little more for the price, have seen similar rooms go for half the price. Staff was super nice and the accommodations were sufficient.
Stayed 1 night in Feb 2024
Response from Carmen Amescua on Mar 24, 2024
Thank you for your score! We are so happy you enjoyed your stay with us and hope to see you back again soon!

10/10 Excellent

Charles

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Quick and easy
Stayed 1 night in Feb 2024
Response from Carmen Amescua on Mar 24, 2024
Thank you for your score! We are so happy you enjoyed your stay with us and hope to see you back again soon!

2/10 Terrible

Brian

Traveled with partner
Disliked: Cleanliness
Property was fine however my wife has a certified medical alert dog they would not honour even though on line it says they do and do not charge
Stayed 1 night in Feb 2024
Response from Guest Relations on Mar 5, 2024
Dear Brian,Please accept our apologies for any miscommunication regarding our pet policy. Rest assured, we will work to ensure this information is clearly stated on all our booking platforms. Thank you for sharing your thoughts, and we hope you have pleasant travels.

8/10 Good

Fiona

Liked: Cleanliness, staff & service, property conditions & facilities
Convenient for airport, quiet, clean and prompt free shuttle to the airport
Stayed 1 night in Feb 2024
Response from Carmen Amescua on Mar 24, 2024
Thank you for taking the time to provide us with feedback regarding your recent stay at our hotel. I am glad to hear that you enjoyed your stay and amenities.

2/10 Terrible

Fernanda

Stayed 1 night in Feb 2024
Response from Carmen Amescua on Mar 24, 2024
Thank you for taking the time to share your feedback with us, we apologize for any troubles you may have experienced while visiting. Our staff tries to exceed all expectations of all visitors and we are always working hard to grow and strive for excellence. We hope we can ask for another opportunity to provide you with excellent service and wow you on your second visit.

2/10 Terrible

James

Traveled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
VERY rude staff. Did not have room available at time of checkin. They had us wait 45min at which time they only gave us the room which was available, not the room I paid for. Staff we not even available at the front desk to assist customers and apparently they could not find their cleaning staff. Very disorganized and would not recommend this hotel.
Stayed 2 nights in Feb 2024
Response from Guest Relations on Mar 1, 2024
Dear James,We're sorry to hear that you didn't have a good experience with us overall and we apologize for any perceived rudeness during your visit. This is never the experience we want our guests to have and we'll be sure to discuss your feedback internally so that we can make improvements where necessary. Please consider giving us another chance in the future; we're confident that we can impress you.

4/10 Poor

Janay

Stayed 2 nights in Feb 2024
Response from Carmen Amescua on Mar 24, 2024
Thank you for taking the time to share your feedback with us, we apologize for any troubles you may have experienced while visiting. Our staff tries to exceed all expectations of all visitors and we are always working hard to grow and strive for excellence. We hope we can ask for another opportunity to provide you with excellent service and wow you on your second visit.

8/10 Good

mario

Traveled with family
Disliked: Cleanliness, amenities, property conditions & facilities
Prostitution outside the hotel. Wasn't ask to leave for some time. Carpeting was dirty throughout thebroom. Towel ring is about to fall off of wall. Air-conditioner makes a constant noise and can not be used with maintenance not on the property.
Stayed 2 nights in Feb 2024
Response from Carmen Amescua on Mar 24, 2024
Thank you for staying with us at Sonesta Select Tucson Airport. On behalf of our entire team, I would like to apologize for failing to exceed your expectations. I want to say thank you for bringing to our attention your issues. Our main priority is being able to offer a great, well-maintained and comfortable atmosphere for our guests. I can assure you we will be taking care of this. I hope that you will consider staying with us again so that we can have another chance to provide you with superior experience.