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Reviews of JW Marriott Starr Pass Resort and Spa

4.5 out of 5
JW Marriott Starr Pass Resort and Spa
3800 W Starr Pass Blvd, Tucson, AZ

Reviews

8.8

Excellent

Rating 10 - Excellent. 636 out of 1000 reviews" "
Rating 8 - Good. 223 out of 1000 reviews" "
Rating 6 - Okay. 68 out of 1000 reviews" "
Rating 4 - Poor. 41 out of 1000 reviews" "
Rating 2 - Terrible. 32 out of 1000 reviews" "

9.2/10

Cleanliness

9.0/10

Staff & service

8.8/10

Amenities

9.2/10

Property conditions & facilities

9.0/10

Eco-friendliness

Reviews

4/10 Poor

Joe

Traveled with family
Liked: Cleanliness
We stayed here on spring break for the lazy river. It was under construction and no one told us. It works have been a deal breaker. Very disappointing.
Stayed 4 nights in Apr 2024

2/10 Terrible

Amy, Seattle

Stayed 2 nights in Apr 2024

10/10 Excellent

Brian

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Apr 2024

8/10 Good

Jeanette

Traveled with family
Liked: Cleanliness, staff & service, amenities
Great customer service! Room towels were rough and bathroom drywall damage was pretty noticeable. However, the customer service by the two young ladies at check in made up for it.
Stayed 1 night in Apr 2024

10/10 Excellent

Laura

Stayed 5 nights in Mar 2024

10/10 Excellent

John

Traveled with family and small children, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Loved the resort layout!! Pool restaurants everything is very easy accessible!! Highly recommend this place and definitely will be coming back with the family!
Stayed 1 night in Mar 2024

10/10 Excellent

John

Stayed 2 nights in Mar 2024

10/10 Excellent

Robert

Traveled with partner
Our suite was wonderful with a very nice balcony overlooking downtown Tucson!
Stayed 5 nights in Feb 2024

10/10 Excellent

Darci Anne

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 4 nights in Feb 2024

10/10 Excellent

Sarah, Queen Creek

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Feb 2024

10/10 Excellent

Richard

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 6 nights in Feb 2024

10/10 Excellent

Kendall

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 5 nights in Jan 2024

10/10 Excellent

Sandra

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 5 nights in Dec 2023

10/10 Excellent

Richard, el mirage

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The grounds were beautiful, the room was quiet, clean and comfy and the staff were friendly and helpful! We would highly recommend.
Stayed 3 nights in Jan 2024

10/10 Excellent

Kristen D

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2023

10/10 Excellent

Terrence

Traveled with group, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very nice place to stay alcohol prices were a bit excessive!!
Stayed 4 nights in Dec 2023

8/10 Good

Verified traveler

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Fantastic service and beautiful atmosphere
Our 1st night was fantastic. Great live music and a beautiful dinner at the Signature Grill. The second night was New Years Eve and I felt the live entertainer was not great. He played non stop. Very loud and seemed not to know a lot of the music he played by request. Since he played so late into the night, we could still hear him from our room.
Stayed 2 nights in Dec 2023

10/10 Excellent

Jean

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Met High Expectations
When I requested anything from the front desk eg housekeeping and a minor repair, it was handled promptly. The food and service in the restaurants were wonderful and we enjoyed the Christmas decorations. We felt very well taken care of in all aspects!
Stayed 4 nights in Dec 2023

2/10 Terrible

martin

Stayed 1 night in Dec 2023

10/10 Excellent

Richard

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Dec 2023

8/10 Good

Suzan

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Hot water issues
Hot water took 20 mins or sometimes longer to heat up. Other than that everything was spot on great.
Stayed 3 nights in Dec 2023

10/10 Excellent

Randall

Liked: Cleanliness, amenities, property conditions & facilities
Nice room
Stayed 1 night in Dec 2023

10/10 Excellent

Stephanie

Stayed 1 night in Dec 2023

10/10 Excellent

Lynnette

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This is a beautiful hotel, the staff are very professional, polite and friendly. There are so many places to wander on the property with the terrace area with the firepits being my favorite.
Stayed 2 nights in Dec 2023

10/10 Excellent

KENNETH

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Thanksgiving at the Starr
We were celebrating Thanksgiving and our family (10 people) decided to do it at Starr Pass. We had a great time visiting, hickin the trails, golfing, and having a wonderful Thanksgiving dinner. Everyone loved it.
Stayed 2 nights in Nov 2023

10/10 Excellent

Carolyn

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The valet staff was extreme helpful as was the registration desk. Every question and request for assistance was meet with pure professionalism and rapidly resolved
Stayed 1 night in Nov 2023

4/10 Poor

Dylan

Traveled with partner
Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
This place sucks. It's worn out, dirty and poorly managed. 5-star resort? This is the Motel 6 of Marriott properties. Only positive is the front desk hospitality. The gal that checked us in was friendly, efficient and helpful. Room is garbage for the price. Outdated, visible wear on the nightstands and TV armoire/dresser. Water never really gets hot, just lukewarm. They have gone bargain basement with shampoo and the like; no individual units and what they have in their refillable bottles is absolute trash. And what's the deal with no real door on bathrooms these days? Barn doors, especially poorly installed barn doors, are just plain stupid. Mattress is rock hard, too. Pool area is a joke. So bad we didn't even bother the next day. Dirty, dirty, dirty. We went late evening, and there were no clean towels that were easy to access (or folded), half empty cups, used towels and trash randomly strewn about, and it was ridiculously dark throughout the pool area. My girlfriend stubbed her toe on a concrete curb because of the lack of lighting. Pools are funky. Lots of paper and random crap in the lazy river, weird stuff touching my feet in the hot tub, and trash in the bottom of the pools. EVERY SINGLE TABLE in the courtyard area was dirty. Whether it be cup rings, spills, empty glasses or dishes, nothing was being maintained. 5 Star resort folks. And they charge for that "privilege" nightly. The long and short is you'd have a better experience at a well run Hampton Inn.
Stayed 1 night in Nov 2023

10/10 Excellent

Kelly

Liked: Cleanliness, staff & service, property conditions & facilities
Beautiful property
Stayed 3 nights in Nov 2023

6/10 Okay

Mikaela

Traveled with family
Liked: Property conditions & facilities, room comfort
Stayed 1 night in Oct 2023

10/10 Excellent

Ashley

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Wonderful property just outside Tucson. My son and I traveled for a soccer showcase and enjoyed relaxing after games in the lazy river and room service in bed. The staff was all friendly, the resort was spotless and the rooms are nice size.
Stayed 1 night in Oct 2023

10/10 Excellent

Troy

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Great hotel
The stay was great. Fun time and nice atmosphere. The bed was pretty hard and made my back hurt just after 1 night, but the room was clean and everything else was great.
Stayed 1 night in Sep 2023

10/10 Excellent

Julia

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
It was very nice.
Stayed 2 nights in Sep 2023

10/10 Excellent

Sagrario

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff was extremely courteous and accommodating.
Stayed 1 night in Sep 2023

10/10 Excellent

Linda

Stayed 1 night in Sep 2023

10/10 Excellent

Helene

Traveled with partner
Liked: Cleanliness, amenities
Beautiful
Stayed 3 nights in Sep 2023

10/10 Excellent

Patty

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Hotel and property just beautiful!
Stayed 1 night in Sep 2023

10/10 Excellent

Herbert

Stayed 1 night in Sep 2023

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great resort
The resort is amazing, especially the lazy river and golf course. We had a great time.
Stayed 2 nights in Sep 2023

10/10 Excellent

Mitchell

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Sep 2023

10/10 Excellent

Tristan

Stayed 1 night in Sep 2023

8/10 Good

Gabriel

Liked: Property conditions & facilities
Stayed 1 night in Sep 2023

10/10 Excellent

Alfredo

Liked: Staff & service, amenities, property conditions & facilities
Everything was perfect ! The view and scenery was incredible !
Stayed 1 night in Aug 2023

10/10 Excellent

Mark

Liked: Cleanliness
Lazy river was great with the kids I
Stayed 2 nights in Aug 2023

10/10 Excellent

Gina

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Always an Amazing experience!
Stayed 1 night in Aug 2023

10/10 Excellent

Jennifer

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful sunset and tequila toast at 5:30!!
Stayed 1 night in Jul 2023

10/10 Excellent

Karin

Stayed 1 night in Aug 2023

10/10 Excellent

Anna

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 4 nights in Aug 2023

10/10 Excellent

Jennifer

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Aug 2023

10/10 Excellent

Agustin

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great time good experience
Stayed 1 night in Aug 2023

10/10 Excellent

john

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Aug 2023