Ratings based on 475 Verified Reviews

4.5 out of 5
93% of guests recommend
4.7 Room cleanliness
4.5 Service & staff
4.6 Room comfort
4.6 Hotel condition
Expedia Verified Reviews
2 out of 5
by A verified traveler from Cedar Rapids, IA

I would not recommend this hotel.

Posted Jul 7, 2017
Pros: The staff was very nice, although those in the swimming pool cabana were immature.
Cons: Layout of bathroom, more parking, food served in less than an hour after ordering, those in the cabana handing out wrist bands need to be more mature.
We were given a room missing the balcony we had paid for, we waited in a long line at registration to resolve this. There were many times there was no parking in guest parking and had to drive around waiting for someone to leave. The bathroom floor was filthy, we laid towels down each day because it was apparent whatever had been spilled had not been mopped up. The toilet was literally right in front of the shower by 15 inches. Which meant I showered while my husband was on the toilet. Kids running around the pool, toddlers in Jacuzzi, litter everywhere, kids running and jumping into the Lazy River pool with no lifeguards anywhere. We ordered Chips and Salsa at the Salud, took an hour to receive after inquiring, then 5 min later the entrée came. Our drinks were wrong, flagged down waiter to get those corrected. Waiters very nice, kitchen needs to get organized and that includes the bar tenders. Parking is quite the hike from the rooms, on the positive side, we got our exercise in!
5 out of 5
Recommended
for Everyone
by A verified traveler from AZ

A really great getaway

Posted Jul 3, 2017
Everything about our stay was great. The hotel was updated and clean. The hotel staff was helpful and friendly. The food was great too. We ate by the pool and at Catalina, both were really good. It was also very convenient that they have a Starbucks downstairs.
5 out of 5
Recommended
for Everyone
by A verified traveler

Posted May 31, 2017
We had a wonderful time The food was excellent Kid friendly, our grandchildren had a wonderful time swimming and the lazy river They want to go back next weekend hah
5 out of 5
by A verified traveler

This traveler left a rating score only Posted Apr 4, 2017 on Hotels
5 out of 5
by A verified traveler

This traveler left a rating score only Posted Mar 18, 2017 on Hotels
5 out of 5
by A verified traveler

This traveler left a rating score only Posted Mar 12, 2017 on Hotels
5 out of 5
by stephen

This traveler left a rating score only Posted Mar 4, 2017 on Hotels
5 out of 5
by Anthony

This traveler left a rating score only Posted Feb 21, 2017 on Hotels
4 out of 5
by Gia

Very nice

Posted Feb 15, 2017 on Hotels
Lazy river and waterslide were a big hit, pool heated enough to handle cooler weather (there in Feb). Only issue we really had was our reservation we booked thru hotels.com was a breakfast pkg and they had no info about that. So we had to dig through emails and show them, they then supposedly added the info to our reservation, but at check out still had to wait for them to back out all of the breakfast charges. Beautiful resort. Restaurants were good.
5 out of 5
by jane

This traveler left a rating score only Posted Feb 13, 2017 on Hotels