Ratings based on 1,377 Verified Reviews

3.9 out of 5
80% of guests recommend
4.0 Room cleanliness
4.2 Service & staff
3.9 Room comfort
3.8 Hotel condition
Expedia Verified Reviews
5 out of 5
Recommended
for Everyone
by A verified traveler from bakersfield,ca

Great price+location

Posted Apr 25, 2017
Pros: close to my family home and price
Cons: cant think of anything
Location: shopping mall-restaurant-fast food-gas all that you need!
Came for a family function from California 4 night stay room comfortable clean location good coco's right down across the street. breakfast served here was all and more than expected very good. never went to coco's over all a great stay.
Comment from Hotel Management
Apr 26, 2017 by Kathryn Castro, Assistant GM, Hotel Management
Thank you SO much for your kind words! We are ecstatic to hear that the overall value for your stay was met. Our property is truly one of a kind and we try to share that experience with as many guests as we can. Please keep us in mind for any future traveling that may occur! Best Regards, Kathryn Castro, Assistant GM
5 out of 5
Recommended
for Everyone
by A verified traveler from MINNESOTA

THE STAFF WAS VERY ACCOMMODATING.

Posted Apr 23, 2017
Pros: EVERYTHING
BEAUTIFUL POOL, EXCELLENT BREAKFAST AND HAPPY HOUR FOOD, THE STAFF WERE ACCOMMODATING AND THE HOTEL WAS RIGHT NEXT TO A WONDERFUL NATURE PRESERVE!
Comment from Hotel Management
Apr 24, 2017 by Kathryn Castro, Assistant GM, Hotel Management
Thank you SO much for such an AWESOME review! We are so very excited to hear that you found great value during your time with us! We try to show our appreciation by providing a clean space, offer outstanding customer service and providing extended amenities! We hope to see you again in the future! Best Regards, Kathryn Castro, Assistant GM
5 out of 5
Recommended
for Everyone
by A verified traveler from Alberta, Canada

Lovely facility

Posted Apr 22, 2017
Pros: They do a great job to please the guest.
Location: Great location. Easy to get to main highway, shopping, and a super restaurant right across the street.
All the staff must be commended for their friendliness and focus on the guests. We enjoyed the pool area, afternoon wine and beer on the patio, and free breakfast. The hotel was quiet and clean.
Comment from Hotel Management
Apr 24, 2017 by Kathryn Castro, Assistant GM, Hotel Management
Thank you so much for your words on your stay! We are very pleased to hear that you had an awesome experience with us. There is nothing more that we want than for our guests to feel comfortable and welcome while staying with us!
5 out of 5
Recommended
for Everyone
by A verified traveler

very friendly staff

Posted Apr 19, 2017
no complaints about anything at this hotel. Pool area is excellent. Beds are extra nice.
Comment from Hotel Management
Apr 19, 2017 by Kathryn Castro, Assistant GM, Hotel Management
Thank you so much for your kind words! We are so happy to hear that we were able to provide you not only comfort but quality customer service. Our guests are the most important thing to us and we truly try to show this to every single guest. We hope you will come see us again in the future! Best Regards, Kathryn Castro, Assistant GM
5 out of 5
Recommended
for Everyone
by A verified traveler from Benson, AZ

Posted Apr 18, 2017
Pros: Nice selection at their free happy hour.
Location: Stayed here because it was close to NW Hospital.
The only ding would be to let customers know about a deposit fee that's added until you check out. I have my credit cards setup to send me a text when it's been used. Seeing my charge was $50 more than expected, we had to make another trip to the front desk.
Comment from Hotel Management
Apr 20, 2017 by Kathryn Castro, Assistant GM, Hotel Management
Thank you for your feedback on your stay! We are happy that we were in a good location for you and that you were able to take advantage of our Happy Hour. I apologize that we did not clearly communicate about the deposit! I will speak with my staff to make sure that they point that out on the registration card that you sign during check in. Please come back and see us again in the future! Best Regards, Kathryn Castro, Assistant GM
5 out of 5
Recommended
for Everyone
by A verified traveler from Santa Clarita, CA.

Pleasantly Surprised

Posted Apr 16, 2017
Pros: The location was ideal. It's a little scary going to unfamiliar cities. The hotel and everything around it was clean and inviting.
Cons: I don't know, I was pretty happy with my stay.
Location: There were a lot of restaurants and shopping in all directions, several parks close by. We passed a bowling alley and cinemas.
I was traveling to Tucson with my 4 year old Grandson. Most of our trip fell apart so we ended up spending way more time in the hotel than we planned, and thankfully it was very nice and comfortable. The breakfast was very good, the pool was clean and the perfect water temperature. We took a drive to see what was in the area and could not find anything that was lacking. Plenty of places to eat, shop and play. This will be my first choice of places to stay if we return to Tucson.
Comment from Hotel Management
Apr 20, 2017 by Kathryn Castro, Assistant GM, Hotel Management
We are thrilled to hear that your time with us at the Red Lion was a pleasant one! Traveling can be a stressful and intimidating time, so we do our very bests to create a warm and welcome environment for your comfort! Although we are sorry to hear that your plans fell through, it is great to hear that we were able to accommodate you appropriately during your longer time here! We look forward to seeing you again! Best Regards, Kathryn Castro, Assistant GM
4 out of 5
Recommended
for Everyone
by A verified traveler from Valencia, CA

Pleasantly surprised

Posted Apr 16, 2017
Pros: The best part of this hotel was cleanliness and comfortable beds. The kitchenette was well equipped.
Cons: Breakfast food could be improved but not bad. We had a two room suite but the air conditioning was in the living room. It took a bit to cool bedroom.
Location: Great location, easy walk and/or drive to numerous restaurants, shops, markets, etc.
This hotel is a bit dated but this was easy to overlook given how clean our room was and how comfortable the bed was. The staff was friendly, helpful, and attentive. We stayed in a suite with a king bed. The livingroom/kitcher area was nice, clean, well equipped, with its own flat screen tv, but a little small. The bedroom was adequate also had a tv. Would have liked to also have air conditioning in the bedroom but the one in the living area did cool the bedroom down. This is a great, reasonably priced, hotel for families traveling with children.
Comment from Hotel Management
Apr 20, 2017 by Kathryn Castro, Assistant GM, Hotel Management
Thank you so much for taking the time to leave us your feedback. It is very important for us to take the time to listen to our guests because your needs are what is important to us! I am so happy to hear that the beds were comfortable and the room was clean. Please come back and see us again in the future! Best Regards, Kathryn Castro, Assistant GM
4 out of 5
Recommended
for Everyone
by A verified traveler

Decent hotel at the right price.

Posted Apr 11, 2017
I was looking for an economical hotel in roughly NE Tucson. This one fit the bill. The room was nothing fancy, but was clean and maintained well enough. I didn't stay there except to sleep so no input on tv. AC was on all night but provided a nice white noise (fan).
Comment from Hotel Management
Apr 12, 2017 by Kathryn Castro, Assistant GM, Hotel Management
Thank you so much for your feedback. We truly appreciate all comments we receive from our guests because it only allows us to get better. Please keep us in mind for any future traveling needs! Best Regards, Kathryn Castro, Assistant GM
4 out of 5
Recommended
for Everyone
by A verified traveler

Posted Apr 8, 2017
Hotel was nice and quiet area and the Staff was very friendly and polite
Comment from Hotel Management
Apr 12, 2017 by Kathryn Castro, Assistant GM, Hotel Management
Thank you so much for your review! We love hearing back from our guests after their visit at our hotel. It is our goal to leave you with a lasting impression that will make you want to come back and visit us again! Best Regards, Kathryn Castro, Assistant GM
2 out of 5
by A verified traveler

Dispappointing stay

Posted Apr 3, 2017
Pros: Adjacency to my parent's house.
Cons: Better room service, change sheets every other day (particuarly for extended stays), parking limited, more attention to food at breakfast (milk).
Room was not cleaned as expected. Never replaced paper coffee cups, only replaced shampoo when I hid the almost empty ones. Had to extend stay due to death in family, clerk asked if we wanted a "major cleaning". We indicated yes, and no change in the room (sheets never changed over our 6 day stay, stains on the carpet). Noisy due to adjacent room occupants (thin walls, loud TV) and adjacency to traffic on Oracle Road (all hours).
Comment from Hotel Management
Apr 6, 2017 by Kathryn Castro, Assistant GM, Hotel Management
Thank you for your feedback on your stay. I am very sorry for the reason of your stay and we send the best to you and your family! I would like to apologize that we did not create that clean, comfortable environment for you during your time with us. This is not acceptable and I will be meeting with the housekeeping staff to ensure that every one of our guests receives the full treatment they deserve. Best Regards, Kathryn Castro, Assistant GM