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Reviews of Best Western Discovery Inn

2.5 out of 5
Best Western Discovery Inn
200 E Estrella Ave, Tucumcari, NM

Reviews

8.6

Excellent

Rating 10 - Excellent. 540 out of 1001 reviews" "
Rating 8 - Good. 297 out of 1001 reviews" "
Rating 6 - Okay. 76 out of 1001 reviews" "
Rating 4 - Poor. 48 out of 1001 reviews" "
Rating 2 - Terrible. 40 out of 1001 reviews" "

8.8/10

Cleanliness

8.8/10

Staff & service

8.6/10

Amenities

8.6/10

Property conditions & facilities

8.4/10

Eco-friendliness

Reviews

10/10 Excellent

Rosemary

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2024
Response from Donna, GM on Apr 15, 2024
Greetings! Thank you for the excellent ratings. We are glad to see your stay at the Best Western was a success. Please think of our hotel as your home away from home! Best,Donna, GM

10/10 Excellent

Patricia

Liked: Cleanliness, property conditions & facilities
Good place to stay
Stayed 1 night in Apr 2024
Response from Donna, GM on Apr 9, 2024
Spring greetings! Thank you for choosing the Best Western Discovery Inn. We are glad to hear this was a good stay. We aim to make traveling easy and effortless! Safe travels until next time! Best,Donna, GM

6/10 Okay

Jeff, Bountiful

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff and room were great but the fact that my room was on the side facing the freeway made it very noisy and hard to sleep. Are these the rooms you get when using Expedia?
Stayed 1 night in Apr 2024
Response from Donna, GM on Apr 9, 2024
Greetings! Thank you for choosing the Best Western for your recent stay. While it sounds like you enjoyed a warm welcome and your room, I am sorry that your room was not in a spot you appreciated. Room assignments are based on several factors such as length of stay, arrival, room type and much more. If you need to, please don't hesitate to reach out to the front desk for assistance. We are always here to serve you! Happy spring travels! Best,Donna, GM

10/10 Excellent

Dennis M

Liked: Cleanliness, staff & service, property conditions & facilities
It was very clean and comfortable. Only bad thing was low wattage bulbs and bad lighting.
Stayed 1 night in Apr 2024
Response from Donna, GM on Apr 9, 2024
Spring greetings! Thank you for choosing the Best Western Discovery Inn. We are happy to receive cleanliness and comfort compliments. Your feedback is also helpful. Looking forward to welcoming you again! Best,Donna, GM

10/10 Excellent

Karen

Traveled with partner
Roxann who works the front desk is exceptional And staff in general excellent The property could use better maintenance Bathtub has rust in it and needed repair Stairwells needed vacuuming 2 lights in entry lobby area kept flickering on and off and needed replacing Air conditioning in room very noisy The Gym was great with bottled water and towels provided
Stayed 1 night in Apr 2024
Response from Donna, GM on Apr 9, 2024
Spring greetings! Thank you for choosing the Best Western Discovery Inn. We are glad you enjoyed a big, warm welcome from from the team! We have also noted your other compliments and feedback. All comments are used to improve. Please think of us again the next time your travels bring you to Tucumcari! Best,Donna, GM

10/10 Excellent

Adriana, Barrie

Traveled with partner
Liked: Staff & service, property conditions & facilities
Room 247 was noisy because of being close to the road.
Stayed 1 night in Apr 2024
Response from Donna, GM on Apr 3, 2024
Spring greetings! Thank you for choosing the Best Western Discovery Inn. Please accept my apologies for any noise disturbances you experienced. It is never our intention to disappoint you. If your plan to stay again, please don't hesitate to ask for a room farther from the road. We are always willing to help! Best,Donna, GM

10/10 Excellent

Nancy

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2024
Response from Donna, GM on Apr 3, 2024
Spring greetings! Thank you for choosing the Best Western for your recent stay. We are glad to hear it was a success. Looking forward to welcoming you again! Best,Donna, GM

10/10 Excellent

Rebecca

Traveled with family
Liked: Staff & service, property conditions & facilities
Convenient
Stayed 1 night in Mar 2024
Response from Donna, GM on Apr 3, 2024
Spring greetings! Thank you for choosing the Best Western Discovery Inn. We are glad to hear this was a great experience, convenient for your travels. Safe travels until next time! Best,Donna, GM

10/10 Excellent

Carl

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Everything was fine
Stayed 1 night in Mar 2024
Response from Donna, GM on Apr 1, 2024
Greetings! Thank you for taking time to celebrate your successful stay at the Best Western Discovery Inn. We are delighted to hear you enjoyed a good experience. We want all guests to leave with happy memories! Safe travels until next time! Best,Donna, GM

10/10 Excellent

Judith

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024
Response from Donna, GM on Apr 1, 2024
Thank you for the great ratings! It looks like this stay was a success. Our team will always go the extra mile to make sure guests have all they need, and feel right at home. Your recommendation is sincerely appreciated! Safe travels until we welcome you again! Best,Donna, GM

10/10 Excellent

Eric

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Convenient felt I felt safe parking was easy front desk was good told me where to go eat I was friendly
Stayed 1 night in Mar 2024
Response from Donna, GM on Mar 28, 2024
Spring greetings! Thank you for choosing the Best Western Discovery Inn. We are glad to hear you enjoyed a convenient stay. It sounds like the team was helpful as well! Safe travels until we welcome you again! Best,Donna, GM

10/10 Excellent

Lynn

Traveled with partner, Traveled with pets
Liked: Cleanliness, staff & service, property conditions & facilities
No troubles checking in. Nice clean room
Stayed 1 night in Mar 2024
Response from Donna, GM on Mar 25, 2024
Thank you! We appreciate the recommendation. It sounds like this stay was an overall success, starting with an effortless check-in experience. We look forward to welcoming you back to the Best Western! Best,Donna, GM

10/10 Excellent

Joseph

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Best hash browns and hot sauce ever!
Stayed 1 night in Mar 2024
Response from Donna, GM on Mar 25, 2024
Wonderful! So glad you enjoyed the complimentary breakfast. Thank you for staying with us and taking time to review your experience. All of us at the Best Western Discovery Inn look forward to welcoming you again! Best,Donna, GM

10/10 Excellent

Armando

Liked: Cleanliness, staff & service, property conditions & facilities
Although the rooms were close to the Interstate, there was no traffic noise and beds were very clean and comfortable.
Stayed 1 night in Mar 2024
Response from Donna, GM on Mar 22, 2024
Greetings, and thank you for the excellent ratings. It sounds like this was a quiet and comfortable stay. Please consider the Best Western Discovery Inn your go-to place to stay in Tucumcari. We are always here to serve you. Happy spring travels! Best,Donna, GM

10/10 Excellent

Billie

Liked: Cleanliness, staff & service, property conditions & facilities
It was very affordable and very easy off the interstate. We were pulling a trailer and there was ample parking room to turn around
Stayed 1 night in Mar 2024
Response from Donna, GM on Mar 22, 2024
Greetings! Thank you for the generous ratings. We are glad to hear you enjoyed a great experience, and value! Please think of the Best Western Discovery Inn as your home away from home in Tucumcari! Best,Donna, GM

10/10 Excellent

Lori

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Road trip, easy on/ off hwy. Check in quick, room was clean. Standard room great for 1 night as we pass through. Noisy, could hear the hwy, but we were exhausted so sleep was not a problem. Bed was very firm. Breakfast was the BEST! Staff very friendly and helpful.
Stayed 1 night in Mar 2024
Response from Donna, GM on Mar 18, 2024
Thanks! It sounds like this was a great stop for the night. We designed the hotel to be convenient and comfortable whether staying for a night or a week. Safe travels until we welcome you back to the Best Western Discovery Inn. Best,Donna, GM

10/10 Excellent

susan

Stayed 1 night in Mar 2024
Response from Donna, GM on Apr 3, 2024
Greetings! Thank you for the five-star ratings. We are glad this was a great experience. Please think of our hotel as your Tucumcari home away from home. Safe travels! Best,Donna, GM

10/10 Excellent

Sheri

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Hotel did a great job. Staff friendly, great breakfast, and cookies upon arrival. This is not a new hotel, but is clean and comfortable.
Stayed 1 night in Mar 2024
Response from Donna, GM on Apr 12, 2024
Greetings! Thank you for choosing the Best Western Discovery Inn. We are glad to hear you enjoyed a welcoming experience! It sounds like this was a great stay. Please think of our hotel as your home away from home! Best,Donna, GM

8/10 Good

Diana

Traveled with partner
Liked: Staff & service, property conditions & facilities
I would recommend this hotel, the rooms are big and bathroom offers privacy, able to change clothes in.
Stayed 1 night in Mar 2024
Response from Donna, GM on Mar 14, 2024
Big thanks for the excellent recommendation! We are delighted to hear you enjoyed your room and bathroom size. You can always count on the Best Western Discovery Inn! Best,Donna, GM

10/10 Excellent

mona

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Nice staff, comfortable room, breakfast was good included in the price.
Stayed 1 night in Mar 2024
Response from Donna, GM on Mar 22, 2024
Greetings! Thank you for the generous ratings. We are delighted to hear you enjoyed a welcoming and comfortable experience. I am glad that breakfast hit the spot as well. Please consider the Best Western Discovery Inn your home away from home! Best,Donna, GM

10/10 Excellent

Carol

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice hotel. Very clean and comfortable.
Stayed 1 night in Mar 2024
Response from Donna, GM on Mar 9, 2024
Greetings! Thank you for choosing the Best Western Discovery Inn for your recent stay in New Mexico. It sounds like you had a great experience, that was comfortable. It was our pleasure to provide for your hospitality needs! Please consider the Best Western your home away from home! Best,Donna, GM

6/10 Okay

melissa, pecatonica

Stayed 1 night in Mar 2024
Response from Donna, GM on Mar 28, 2024
Greetings! Thank you for choosing the Best Western Discovery Inn. We are glad you chose our hotel, and hope you enjoyed your time in Tucumcari. We aim to make staying easy and effortless! Safe travels until we welcome you again! Best,Donna, GM

6/10 Okay

melissa, pecatonica

Stayed 1 night in Mar 2024
Response from Donna, GM on Mar 28, 2024
Thanks again for your recent stay. We hope to welcome you back to the Best Western Discovery Inn! Best,Donna, GM

10/10 Excellent

Steve

Liked: Cleanliness, staff & service, property conditions & facilities
Front desk gal was terrific. Breakfast was best I’ve ever had for free hotel breakfast.
Stayed 1 night in Feb 2024
Response from Donna, GM on Mar 4, 2024
Greetings! Thank you for taking time to share your experience. It sounds like breakfast as well as check-in were both highlights. We want everyone to have a smooth arrival! Please think of the Best Western Discovery Inn as your home away from home! Best,Donna, GM

6/10 Okay

Barbara

Traveled with family
Disliked: Amenities
It was just ok for the price
Stayed 1 night in Feb 2024
Response from Donna, GM on Mar 1, 2024
Thank you for choosing the Best Western for your recent stay. We hope you enjoyed all that we offer, and had a comfortable stay. While here, don't hesitate to reach out to the team if there is anything we can do to enhance your experience. We are here to serve you! Safe travels until we welcome you again! Best,Donna, GM

10/10 Excellent

Denise, Gower

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff was all friendly.
Stayed 1 night in Feb 2024
Response from Donna, GM on Feb 28, 2024
Greetings! Thank you for the excellent ratings. It sounds like you enjoyed the welcoming service our small town team is known for. We care and I am glad that it shows! Please think of the Best Western Discovery Inn as your home away from home! Best,Donna, GM

10/10 Excellent

Kris

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very nice and friendly
Stayed 1 night in Feb 2024
Response from Donna, GM on Feb 19, 2024
Greetings! Thank you for choosing the Best Western Discovery Inn. We are glad to hear you enjoyed a lovely stay, and experienced warm service. Please consider our hotel your Tucumcari home away from home! Best,Donna, GM

10/10 Excellent

Elizabeth

Stayed 2 nights in Feb 2024
Response from Donna, GM on Mar 22, 2024
Thank you! We appreciate your generous review and hope to welcome you back to the Best Western Discovery Inn again soon. Happy spring travels! Best,Donna, GM

10/10 Excellent

Larry

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Feb 2024
Response from Donna, GM on Feb 17, 2024
Thank you for the five star ratings! We sincerely appreciate the recommendation. Please consider the Best Western your home away from home in Tucumcari! Best,Donna, GM

10/10 Excellent

Denise, Gower

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Friendly staff and cookies available upon arrival!
Stayed 1 night in Feb 2024
Response from Donna, GM on Feb 17, 2024
Greetings! Thank you for the generous ratings. We are glad to hear you enjoyed a warm welcome and cookies when you arrived. We know the difference that can make when traveling! Please consider the Best Western Discovery Inn your home away from home! Best,Donna, GM

2/10 Terrible

Pam

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was right off the interstate. Close to restaurants
Stayed 1 night in Feb 2024
Response from Donna, GM on Feb 5, 2024
Thank you for choosing the Best Western Discovery Inn. We hope you enjoyed your stay and all that we offer. It sounds like this was a convenient stop just off the highway, close to dining opportunities. While here, don't hesitate to reach out to the front desk if there is anything we can do to assist you. We are always here to lend a hand to help make your stay more personalized. Until next time, we wish you continued, safe travels! Best,Donna, GM

8/10 Good

olis

Traveled with family
It was noisy. Had few eating options.
Stayed 1 night in Feb 2024
Response from Donna, GM on Feb 6, 2024
Greetings! Thank you for the generous ratings. It sounds like there were a few areas of the experience that could have been better. While here, please don't hesitate to reach out to the front desk for assistance. We would be happy to suggest restaurants in our growing little town. We hope to welcome you again! Best,Donna, GM

10/10 Excellent

Marianne

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Very clean
Stayed 1 night in Feb 2024
Response from Donna, GM on Feb 6, 2024
Greetings! Thank you for the generous ratings. You can always count on us for clean rooms! Looking forward to welcoming you again! Best,Donna, GM

10/10 Excellent

Myron L

Traveled with family
Liked: Property conditions & facilities
Nice quality place. Great breakfast and hostess
Stayed 1 night in Jan 2024
Response from Donna, GM on Feb 6, 2024
Thanks so much for the compliments! It sounds like you enjoyed a great stay and breakfast. Please think of the Best Western Discovery Inn as your home away from home! Best,Donna, GM

6/10 Okay

Sonda

Traveled with partner
Disliked: Staff & service, property conditions & facilities
Couldn't check in till 3:30. Said they were shorthanded. Didn't get the king bed we had reserved. Floor was filthy!
Stayed 1 night in Jan 2024
Response from Donna, GM on Feb 6, 2024
Greetings! Thank you for choosing the Best Western Discovery Inn. We appreciate the feedback about your check-in experience, and I am sorry for the delay. You can bet this will inspire us to improve. We take pride in giving all our guests a comfortable hospitality experience. On a future occasion, we hope to have the opportunity to win your loyalty.Best,Donna, General Manager

10/10 Excellent

Shawnita, paso robles

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was an easy check in, clean room and excellent staff attending to the buffet breakfast. A cookie was ready for us when we arrived. Clear directions were provided to locate the room. The breakfast was well stocked. Muffins, bagels, toast, yogurt, boiled eggs, scrambled eggs, sausage, biscuit, waffle maker, cereal, cream of wheat, tea and coffee were available. The lady attending to the breakfast was bubbly and personable. Great service to wrap up our stay.
Stayed 1 night in Jan 2024
Response from Donna, GM on Jan 30, 2024
Greetings! Thank you for choosing the Best Western Discovery Inn. I sincerely appreciate the description of your experience. We enjoy seeing it from your eyes. It sounds like you experienced our signature welcoming service at check-in and breakfast. Looking forward to welcoming you again! Best,Donna, GM

6/10 Okay

Willis, Liberal

Liked: Staff & service
Did not have adequate seating for breakfast
Stayed 1 night in Dec 2023
Response from Donna, GM on Jan 30, 2024
Thank you for choosing the Best Western! We hope you enjoyed all that our hotel offers. We are here to serve you. While here, don't hesitate to reach out to the front desk. Safe travels until next time! Best,Donna, GM

10/10 Excellent

Kelli, Hot Springs Village

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything
Stayed 1 night in Jan 2024
Response from Donna, GM on Jan 26, 2024
Greetings! Thank you for the generous ratings. It looks like you enjoyed everything at our property. For that, we are grateful! We designed the hotel and amenities to make traveling easy and effortless! Wishing you happy travels until next time. We will be here for you! Best,Donna, GM

10/10 Excellent

Thomas

Traveled with partner
Stayed 1 night in Jan 2024
Response from Donna, GM on Jan 24, 2024
Greetings! Thank you for choosing the Best Western Discovery Inn. We are happy to know this was a successful stay. Our team takes pride in treating our guests as welcome friends. Looking forward to welcoming you again! Best,Donna, GM

10/10 Excellent

Billie

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
We always stay here when traveling! It’s easy to get to off interstate and the choice of restaurants are great too! The breakfast in the morning is amazing!
Stayed 1 night in Jan 2024
Response from Donna, GM on Jan 22, 2024
Greetings! Thank you for your loyalty to the Best Western Discovery Inn. It sounds like you have had some excellent experiences here. We sincerely appreciate the recommendations! Looking forward to welcoming you again! Best,Donna, GM

8/10 Good

richard

Liked: Property conditions & facilities
For the area it was ok
Stayed 1 night in Jan 2024
Response from Donna, GM on Jan 22, 2024
Thank you for choosing the Best Western Discovery Inn. We are happy to hear that your expectations were met, and appreciate the great ratings. Please think of the Best Western Discovery Inn as your home away from home! Best,Donna, GM

8/10 Good

Richard

Liked: Cleanliness, staff & service, room comfort
Road trip # 1 , 2024
I was somewhat disappointed with this BW. I know it was a remodel, but for a Best Western hotel I was expecting a much nicer room. I guess that I was spoiled with the other places I’ve stayed in the past.
Stayed 1 night in Jan 2024
Response from Donna, GM on Jan 22, 2024
Greetings! Thank you for staying at the Best Western during your road trip. We appreciate the excellent rating and hope you enjoyed your experience. The feedback about your room style is also appreciated. All guest comments are used to help us improve. We hope to welcome you again for the opportunity to fulfill all your expectations. Until then, safe travels! Best,Donna, GM

10/10 Excellent

Jeanne

Stayed 1 night in Jan 2024
Response from Donna, GM on Feb 8, 2024
Greetings! Thank you for choosing the Best Western Discovery Inn. We are delighted that your experience was worthy of a five-star rating. Our team takes pride in not only meeting, but exceeding expectations! We hope to have the opportunity to welcome you again. Safe travels until then!Best,Donna, GM

8/10 Good

Cathy

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good Stay
The room was fine; the tile floor could’ve been a little cleaner. We requested a room with one queen bed, which comes with a chair and ottoman. We were given a room with two queen beds. Breakfast was excellent and the attendant was friendly and competent.
Stayed 1 night in Jan 2024
Response from Donna, GM on Jan 16, 2024
New year's greetings! Thank you for choosing the Best Western Discovery Inn. We are happy to hear you enjoyed a welcoming arrival and comfortable stay. I have also noted your feedback to review with our team. We continuously improve to make the experience better. Looking forward to welcoming you again! Best,Donna, GM

10/10 Excellent

Frank

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jan 2024
Response from Donna, GM on Jan 16, 2024
Greetings! Thank you for choosing the Best Western Discovery Inn. We are happy to hear you enjoyed a great stay, worthy of an excellent rating. Until next time, we wish you continued, safe travels in 2024! Best,Donna, GM

10/10 Excellent

Janis

Stayed 1 night in Jan 2024
Response from Donna, GM on Jan 16, 2024
Greetings! Thank you for choosing the Best Western Discovery Inn. It was a pleasure hosting your visit to Tucumcari. We aim to provide comfortable hospitality to make your travels a bit easier! Looking forward to welcoming you again! Best,Donna, GM

10/10 Excellent

Janie

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very comfortable stay
Stayed 1 night in Jan 2024
Response from Donna, GM on Jan 16, 2024
Greetings! Thank you for choosing the Best Western Discovery Inn. We are happy to hear you enjoyed a comfortable stay with us. Our goal is to make traveling easy and effortless! Looking forward to welcoming you again! Best,Donna, GM

10/10 Excellent

Elizabeth

Stayed 2 nights in Jan 2024
Response from Donna, GM on Jan 16, 2024
Thank you for the generous ratings. Please think of the Best Western Discovery Inn as your home away from home! Best,Donna, GM

10/10 Excellent

Leslie

Stayed 1 night in Jan 2024
Response from Donna, GM on Jan 30, 2024
Greetings! Thank you for choosing the Best Western for your recent stay. It was our pleasure to provide exceptional hospitality in Tucumcari. Looking forward to welcoming you again. Until then, we wish you continued, safe travels! Best,Donna, GM

8/10 Good

Rick

Stayed 1 night in Jan 2024
Response from Donna, GM on Jan 30, 2024
Greetings! Thank you for choosing the Best Western Discovery Inn. We appreciate the excellent ratings, and are glad your stay was worthy of them. We aim to make staying in Tucumcari easy and effortless. I hope you will visit again and recommend our hotel! Best,Donna, GM