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Very clean and employees were very nice. The only downside was having to pay $15 for parking. Should be free when you pay for a room!
Erlynn
Stayed 1 night in Apr 2024
Response from Owen Leinbach, GM on Apr 15, 2024
Erlynn, thank for your compliments to the staff and cleanliness of the hotel. Your concern for the added cost of parking is understandable and I apologize we did not meet your expectations in this regard.
10/10 Excellent
Amy
Traveled with family and small children
Apr 14, 2024
Property was decent, floors were pretty dirty and I called guest services to bring extra towels and they said they didn’t have enough staff to bring them. I wonder if they’re too short staffed to bring towels, how are they keeping each room clean and sheets changed etc?
Amy
Stayed 1 night in Apr 2024
Response from Owen Leinbach, GM on Apr 15, 2024
Amy, thank you for sharing your experience while with us. I assure you we are cleaning rooms daily and apologize our evening staff did not have adequate staffing to deliver your requested items.
Nice and clean hotel with larger rooms than most standard hotels. Staff are very polite and friendly. However the pictures of the room shown on Expedia (Room, 2 Queen Beds) is not the room you'll get. The pictures shown are for their executive room (which include a sofa, more counterspace in the washroom and a balcony). This was a little misleading as I was expecting this room when I arrived. Overall, our standard room was still comfortable for our family and we enjoyed our stay.
Edwin
Stayed 2 nights in Mar 2024
Response from Owen Leinbach, GM on Apr 1, 2024
Edwin, thank you for your business and advising us of the photo update that is needed on this booking site. We learn everything we need to know, from our customers and I will address this matter right away.Again, thank you for your compliments to the hotel and staff.Owen LeinbachGeneral Manager
- Super clean and luxury
- Microwave and Refrigerator with freezer (bonus)
- Great shower
- View is great. Trains passing by (not making noise)
- Staff is great
Halit
Response from Owen Leinbach, GM on Mar 25, 2024
Halit, thanks for the great review...we are so pleased you choose our hotel for your recent stay...come see us again when the time is right.
Staff at check in were helpful, kind and polite. The room is huge and beds are very comfy!
shawna
Stayed 1 night in Mar 2024
Response from Owen Leinbach, GM on Mar 12, 2024
shwna, thank you for the shoutout to our front desk team...I have shared your sentiments, and they so appreciate knowing that their efforts are making a positive impact. Come see us again when the time is right.
Martin, your compliment is well received and will be shared with the team. Thank you for business and we look forward to seeing you again when the time is right.
This place is fine for a quick one stay but there's nothing special and its overpriced. the ramada across the street is just as good and 50$ cheaper. They also don't charge you for every little thing.
ELIZABETH
Stayed 1 night in Mar 2024
Response from Owen Leinbach, GM on Mar 5, 2024
Elizabeth, I am saddened to know that you did not find the value you were looking for while staying with us. Your business is appreciated as a valued Marriott customer, and I hope you will continue to travel with Marriott.
Bed was a bit uncomfortable pretty hard. Television apps didn't work.
Tiffany
Stayed 1 night in Feb 2024
Response from Owen Leinbach, GM on Feb 26, 2024
Tiffany, technology that works easily and a comfy bed are very important, and I am sorry to have let you down. That said, the balance of your stay was enjoyable by virtue of your high marks. Thank you for sharing your experience and choosing to stay with us...I hope you will return.
Everything but a $20 Charge for the Breakfast all other hotels dont charge this ridiculous charge
Marco
Stayed 1 night in Feb 2024
Response from Owen Leinbach, GM on Feb 19, 2024
Marco, thank you for your compliment and your candid feedback on our full breakfast options. All Courtyards offer breakfast for fee, yet we have packages which include breakfast that you may consider in the future. Thank you for staying with us.
The size and airiness of the room surprised us, and there was even a small balcony with a table and chairs looking out at the lighted pedestrian walkway and creek. It’s close to shopping at Southcenter Mall and about fifteen minutes from downtown Seattle, making it an excellent value as well as a pleasant place to stay.
Sandra
Stayed 1 night in Feb 2024
Response from Owen Leinbach, GM on Feb 12, 2024
Sandra, your very complimentary review of our hotel is most appreciated, we look forward to serving you again.
Everything was lovely. Staff was friendly and helpful. Sparkling clean room. The only tiny thing that was less than perfect was the bar soap at the sink would not lather at ALL. Very strange. I ended up needing to use body wash from the shower. But I would definitely stay here again and again. Great location.
Coleen
Stayed 1 night in Jan 2024
Response from Owen Leinbach, GM on Feb 16, 2024
Thank you for staying with us and for you compliments...we look forward to seeing you again when the time is right.
2/10 Terrible
Timothy
Jan 19, 2024
Timothy
Stayed 2 nights in Jan 2024
Response from Owen Leinbach, GM on Feb 16, 2024
Timothy, we clearly did not meet your expectations for which I apologize. Getting it right every time is our job and should you wish to share any feedback that can help us grow, please contact me at the hotel.
Sven, thanks for letting us know you got just what you expected from a stay with Marriott. Please come see us again.
8/10 Good
Jose
Jan 16, 2024
Jose
Stayed 1 night in Jan 2024
Response from Owen Leinbach, GM on Feb 16, 2024
Jose, thank you for making time to share your experience while staying with us. Your high marks will be shared with the staff to encourage their continued engagement with all of our guests.
We really enjoyed our stay, nice restaurant, very friendly staff, shuttle driver awesome! I believe his name was Doho. Food was good, very comfortable place.
Jeffery
Stayed 1 night in Jan 2024
Response from Owen Leinbach, GM on Feb 16, 2024
Jeffery, I have passed your compliments onto Dofo as well as the entire team...thank you for a perfect score on this review and your business.
The beds were so so comfy. Slept well, quiet, roomy, nice amenities. Shower was great!! Will stay there again for sure!!!
Marjorie
Stayed 2 nights in Dec 2023
Response from Owen Leinbach, GM on Feb 16, 2024
Marjorie, thank you for your compliments and plan to return!
10/10 Excellent
Jason
Jan 3, 2024
Liked: Amenities
Gillett front desk was very friendly and very helpful. Great experience.
Jason
Stayed 1 night in Jan 2024
Response from Owen Leinbach, GM on Feb 19, 2024
Jason, I have shared your compliments with the front desk team...thank you for taking time to give them a positive shout out and for choosing our hotel.
10/10 Excellent
Maria Guadalupe
Dec 28, 2023
Liked: Amenities
Maria Guadalupe
Stayed 2 nights in Dec 2023
Response from Owen Leinbach, GM on Feb 19, 2024
Maria, your positive sentiments are most appreciated, and we look forward to being of service again.
I always like staying at the Courtyard Marriott when I need an overnight stay because it has a bar and restaurant on site. However, I was VARY distressed to learn that the shuttle to/from SEATAC stopped at 8;45 p.m. Really? And I didn't learn that until I made the call.