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Reviews of Embassy Suites by Hilton Seattle Tacoma International Airport

3.5 out of 5
Embassy Suites by Hilton Seattle Tacoma International Airport
15920 W Valley Hwy, Tukwila, WA

Reviews

8.4

Very Good

Rating 10 - Excellent. 548 out of 1002 reviews" "
Rating 8 - Good. 201 out of 1002 reviews" "
Rating 6 - Okay. 120 out of 1002 reviews" "
Rating 4 - Poor. 75 out of 1002 reviews" "
Rating 2 - Terrible. 58 out of 1002 reviews" "

8.6/10

Cleanliness

8.6/10

Staff & service

8.4/10

Amenities

8.4/10

Property conditions & facilities

8.2/10

Eco-friendliness

Reviews

10/10 Excellent

Maria Lourdes Razon

Liked: Cleanliness, staff & service, property conditions & facilities
Very nice place to stay
Stayed 2 nights in Mar 2024
Response from Ann on Apr 15, 2024
Thank you for the great rating! We hope to see you again in the near future.

8/10 Good

Heidi

Traveled with family
Liked: Staff & service
The property was clean but lacked amenities that were out of service. For example, the pool, hot tub and exercise facilities were all unavailable due to construction work. Parking was an extra $22 on the property. The charge for parking in the embassy suite lit seems excessive to us.
Stayed 1 night in Apr 2024
Response from Embassy Suites Management Team on Apr 14, 2024
Thank you for sharing about your experience at our hotel. We appreciate that you enjoyed the property and sincerely apologize you were not able to utilize some hotel amenities such as the pool, hot tub, and fitness center. We look forward to seeing you again in the future so we can make it right.

6/10 Okay

Zina

Traveled with family
The hotel furniture appears outdated, the pillows are substandard, and the sofa bed is uncomfortable. High levels of activity and noise characterize the environment. The buffet area was congested, and the seating space was not maintained to a satisfactory standard of cleanliness. The reception staff exhibited a lack of formal attire and professionalism, along with a deficit in hospitality.
Stayed 1 night in Mar 2024
Response from The Embassy Suites Management Team on Apr 13, 2024
Thank you for sharing about your experience at our hotel. We will take the information provided and deliver your comments to the appropriate sources as we continually strive to improve our guest experience. Thank you again for your feedback.

10/10 Excellent

Rosio

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Apr 2024
Response from Ann on Apr 11, 2024
Thank you for the great rating! We hope to see you again in the near future.

2/10 Terrible

Eileen P

Traveled with partner
Liked: Cleanliness
Disliked: Staff & service, amenities, property conditions & facilities
The staff was friendly but had so many opportunities to help us find the light rail so we could get downtown and nobody bothered. We paid $637 to fly home early because we were not enjoying Seattle. Unfortunately, when the shuttle driver took us to the airport be told us that the shuttle would take us to light rail and pick us up. It was too late as we were going home. He informed us that there were schedulesand maps but we were never offered one. We just got pointed in the direction of the light rail. We spent a long time walking in the cold rain and didn’t find it. You would think that when we went back to the hotel and said we never found the rail they might mention then that the shuttle could take us but nobody said a word. We spent $100 to get downtown and back. I wish we met the shuttle driver sooner because he had a lot of good information and obviously really wanted us to enjoy the city. The elevators also were not working which we didn’t really have a problem with except they put us in a room next to the stairs so all day and night we could hear people going up and down the metal stairs. The breakfast used to be so good at Embassy Suites but it was not good and the food for the evening reception was peanuts or something. That’s it, nothing more. I’ve stayed at many Embassy Suites and it’s usually really a good stay. Sad to say I left Seattle with a bad impression and it could have been so different if any one person would have explained we could take the shuttle to
Stayed 2 nights in Apr 2024
Response from Embassy Suites Management Team on Apr 8, 2024
Thank you for sharing your honest feedback about your recent stay at our hotel. We understand that we fell short of your expectations and for that we sincerely apologize. We will take your comments and provide them to the appropriate sources as we continually strive to improve our guest experience.

6/10 Okay

Jana

Stayed 3 nights in Apr 2024
Response from The Embassy Suites Management Team on Apr 9, 2024
Thank you for rating your experience at our hotel. We apologize that we fell short of your expectations. We hope to welcome you back in the future to make things right.

10/10 Excellent

Wendy

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Parking lot was quite dirty with garbage. Our 2 year old grandson had to be carried so he wouldn’t pick up anything
Stayed 2 nights in Mar 2024
Response from Embassy Suites Management Team on Apr 6, 2024
Thank you for rating your experience with our hotel. We sincerely apologize that we fell short of your expectations in regard to the parking lot cleanliness. We look forward to seeing you again in the future so we can make it right.

6/10 Okay

Clarissa, Salamanca

Traveled with family
Liked: Cleanliness, staff & service, amenities
Breakfast was fantastic, but seating was a struggle some mornings. Only 1 of the 3 elevators was running frequently. Room decor was outdated. The staff was fast when we requested extra towels. The parking was limited if you arrived back in the evening.
Stayed 4 nights in Mar 2024
Response from Embassy Suites Management Team on Apr 6, 2024
Thank you for rating your experience with our hotel. We sincerely apologize that we fell short of your expectations. We look forward to seeing you again in the future so we can make it right.

10/10 Excellent

Qiana

Traveled with family and small children, Traveled with group, Traveled with partner, Traveled with pets, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice family hotel & close and activities location less than 5 miles away!
Stayed 4 nights in Mar 2024
Response from Embassy Suites Management Team on Apr 2, 2024
Thank you for sharing about your experience at our hotel. We're delighted you enjoyed yourself and our location. We look forward to welcoming you back in the future.

10/10 Excellent

Giselle

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
nice room. Free breakfast
Stayed 1 night in Mar 2024
Response from Lindsay M. on Apr 1, 2024
Thank you for sharing your stay experience. We're glad you enjoyed your stay and hope to welcome you back very soon.

6/10 Okay

Andrew Phillip

Traveled with family
Disliked: Staff & service, amenities
The property had two shuttles but, only one in use. Guests had delays in getting to and from the hotel. We had to wait at the airport for 40 minutes. The sad thing is the hotel changes $10 for this service. The hotel also charges for parking and and expect a security deposit over $200 for a three night stay. The breakfast was underwhelming. Not enough staff to provide the quality service expected at an Embassy Suites. Sub-par experience.
Stayed 3 nights in Mar 2024
Response from Lindsay M. on Apr 1, 2024
Thank you for taking time to share your feedback. I apologize for the delays at the airport. We do have 2 shuttles, but one is inoperable at the moment. We strive to provide friendly and gracious service and I'm sorry you left unhappy. In the future, I do hope you consider staying with us again so we can do better.

6/10 Okay

Rosalyn

Traveled with family
Liked: Staff & service
Disliked: Property conditions & facilities
The pool smelled like chlorine with an undertone of mildewed towels. Better the second day. Room 725 has a pull out sofa in need of repair.
Stayed 2 nights in Mar 2024
Response from Embassy Suites Management Team on Apr 1, 2024
Thank you for taking a moment to share about your experience at our hotel. We sincerely apologize that our pool condition fell short of your expectations. We will take your comments and provide them to the appropriate sources as we strive to improve our guest experience.

10/10 Excellent

lisa

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024
Response from Embassy Suites Management Team on Apr 1, 2024
Thank you for taking a moment to rate your experience at our hotel. We look forward to hosting you again, should you find yourself in the area.

10/10 Excellent

He, portland

Business traveler, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very nice breakfast and snakes
Stayed 2 nights in Mar 2024
Response from Embassy Suites Management Team on Mar 31, 2024
Thank you for sharing about your experience at our hotel. We appreciate the positive feedback and look forward to welcoming you back in the future.

6/10 Okay

John

adjacent room noises like doors squeaking and toilet seats closing were very audible throughout the night
Stayed 1 night in Mar 2024
Response from The Embassy Suites Management Team on Mar 31, 2024
Thank you sharing about your recent stay at our hotel. We sincerely apologize that you experienced noise disturbances during your stay. We will take the feedback you've provided and deliver it to the appropriate sources as we strive to improve our guest experience.

6/10 Okay

Ragne

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Disliked: Amenities
I was very surprised to be charged for parking. I have never had to pay for parking in a hotel before, particularly when there aren’t other options. The pool was cold and the hot tub was broken. My husband and I slept on the most uncomfortable pull out bed and had a terrible sleep. Other than the bed, the room was nice.
Stayed 1 night in Mar 2024
Response from The Embassy Suites Management Team on Mar 31, 2024
Thank you sharing about your recent stay at our hotel. We sincerely apologize that you experienced issues with parking, the pool, the hot tub, and the sofa bed. We will take the feedback you've provided and deliver it to the appropriate sources as we strive to improve our guest experience.

10/10 Excellent

Hana, Kamloops

Liked: Cleanliness, staff & service, property conditions & facilities
It is spacious for 5 of us to sleep comfortably. The staff was super friendly and helpful.
Stayed 1 night in Mar 2024
Response from The Embassy Suites Management Team on Mar 31, 2024
Thank you sharing about your recent stay at our hotel. We will take the feedback you've provided and deliver it to the appropriate sources as we continue to provide outstanding guest experience.

4/10 Poor

Edward

Traveled with family
Disliked: Staff & service
Compared to other Embassy Suites, they don’t give a mattress pad or more than 3 blankets per suite. When we explained we applied 2 blankets to act as mattress pads for the uncomfortable mattress in sofa bed, the director of housekeeping refused our request to supply one more blanket for our kid. I had to spend an extra 10 minutes to redo the bed with towels instead of a mattress pad so my kid would have a blanket. It’s most inconvenient after driving many hours and a tiring eventful day. I wish they told us before I spent another 10-15 minutes re-assembling the bedsheets. They didn’t even have the courtesy to inform us about this blanket limit until an hour later when we called to inquire about whether they forgot about our request for a blanket. By then the bed was already assembled with the blankets underneath as a mattress pad and sheet. Were they hoping we forgot about the blanket request?? The Embassy Suites Tigard location was most helpful and even set up the mattress pad and sheets for our bed. Most unfortunate that the last night of our vacation was soured by this experience.
Stayed 1 night in Mar 2024
Response from The Embassy Suites Management Team on Mar 31, 2024
Thank you sharing about your recent stay at our hotel. We sincerely apologize that you experienced issues with the suite amenities capacity limit. We will take the feedback you've provided and deliver it to the appropriate sources as we strive to improve our guest experience. Thank you for sharing your experience with us once again.

10/10 Excellent

LeEtta

Liked: Cleanliness, staff & service, property conditions & facilities
I loved everything about this experience. This is the only hotel I will stay in for my many frequent trips to Seattle from here on out.
Stayed 5 nights in Mar 2024
Response from The Embassy Suites Management Team on Mar 27, 2024
Thank you for sharing about your recent stay at our hotel. We do appreciate the lovely feedback you've provided and look forward to welcoming you back in the future.

10/10 Excellent

Frannel

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good stay with my family
Stayed 2 nights in Mar 2024
Response from Embassy Suites Management Team on Apr 14, 2024
Thank you for sharing about your experience at our hotel. We appreciate that you had a lovely experience. We look forward to seeing you again in the future.

10/10 Excellent

Prabhdeep

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I found the rooms large and beds comfortable. The park and fly available was a good price and the service to the airport was friendly and efficient. We had an early morning flight and the hotel provided an Uber because the shuttle does not run that early. The complimentary coffee i the lobby was delicious.
Stayed 1 night in Mar 2024
Response from Ann on Mar 25, 2024
Thank you for the great rating! We hope to see you again in the near future.

2/10 Terrible

Dishonda

Stayed 2 nights in Mar 2024
Response from Embassy Suites Management Team on Apr 14, 2024
Thank you for rating your experience at our hotel. We sincerely apologize for any inconvenience staying with us has caused you. We hope to welcome you back in the future to make the situation right for you.

4/10 Poor

Martin

Liked: Cleanliness
Stayed 1 night in Mar 2024
Response from Embassy Suites Management Team on Mar 26, 2024
Thank you for sharing your rating about your experience at our hotel. We sincerely apologize for the falling short of your expectations. We do hope you'll provide us an opportunity to make things right in the future.

10/10 Excellent

VANINA, PEMBROKE PINES

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
A little far from the airport. They have a shuttle, though.
Stayed 1 night in Mar 2024
Response from Ann on Mar 22, 2024
Thank you for the great rating! We hope you will come see us again.

4/10 Poor

Julie

Traveled with partner
Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
Dirty room, looks like everything needs to be scrubbed down including walls and the outside of the garbage cans. I was shocked at the condition of this Embassy suites. We will not be returning to this location. Everything looks worn out and dirty. However the staff is all really nice and welcoming.
Stayed 1 night in Mar 2024
Response from Embassy Suites Management Team on Mar 26, 2024
Thank you for sharing your rating about your experience with our hotel. We sincerely apologize for falling short of your expectations. We hope you'll provide us the opportunity to serve you again in the future.

6/10 Okay

Luke

Traveled with family
Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
The property needs up keep. The hot tub had a gray film on the bubbles. The furniture is worn and tattered.
Stayed 1 night in Mar 2024
Response from Lindsay M. on Mar 19, 2024
Thank you for sharing your stay experience with us. We strive to provided friendly and gracious service and apologize we fell short of that. In the future, I hope you consider staying with us again.

10/10 Excellent

DORTHYA

loved it
Stayed 1 night in Mar 2024
Response from Ann on Mar 16, 2024
Thank you for the great rating! We hope you will come stay with us again!

8/10 Good

Rodney

Traveled with family and small children, Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
I clicked transportation ONLY because it’s available. Most other hotels offer free shuttle. I don’t mind paying for the great service tho.
Stayed 1 night in Mar 2024
Response from Embassy Suites Management Team on Mar 12, 2024
Thank you for sharing about your recent stay at our hotel. We hear your words regarding our hotel charging for shuttle while other airport hotels offer complimentary shuttle services. We are delighted to know that our quality of service met your expectations. We look forward to welcoming you to our hotel again in the future.

8/10 Good

Aaron

Liked: Cleanliness, staff & service
Stayed 1 night in Feb 2024
Response from Embassy Suites Management Team on Mar 12, 2024
Thank you for rating your experience with our hotel. We look forward to welcoming you back in the future, should you find yourself in the area.

2/10 Terrible

Mildred

Traveled with family and small children, Traveled with partner, Traveled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Super loud kids running thru the halls, playing with elevators trash bins over flowing.
Stayed 2 nights in Mar 2024
Response from Lindsay M. on Mar 8, 2024
Thank you for sharing your feedback. We do our very best to manage the volume of kids throughout the hotel on busy weekends. We truly appreciate your patronage.

2/10 Terrible

Sara

Traveled with family
Disliked: Staff & service, property conditions & facilities
Elevators not working, only one was. Furniture is old. Sofa bed broken, dirty sheets, too much noise and lots of arguments. Teenagers running around all the time, and it smell horrible.
Stayed 1 night in Mar 2024
Response from Lindsay M. on Mar 8, 2024
Thank you for taking the time to share your experience about your recent stay at our hotel. We strive to provide gracious, engaging and caring service and sincerely appreciate your feedback and we're very sorry you left unhappy. We will take your comments under consideration as we continually work to improve our guest experience. We hope you will consider staying with us in the future.

4/10 Poor

YANNETH

Disliked: Cleanliness, property conditions & facilities
Stayed 3 nights in Feb 2024
Response from Lindsay M. on Mar 8, 2024
I sincerely apologize for the unfortunate experience. We strive to provide gracious, engaging and caring service and sincerely appreciate your feedback and we're very sorry you left unhappy. We hope you will consider staying with us in the future.

10/10 Excellent

Craig

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Shuttle driver was awesome!
Stayed 1 night in Mar 2024
Response from Lindsay M. on Mar 8, 2024
Thank you for taking a moment to share your experience. We strive to provide gracious, engaging and caring service and I am glad we were able to exceed your expectations. Should your travels bring you back to the Emerald City, we hope you’ll choose the Embassy Suites SeaTac Airport as your home away from home.

10/10 Excellent

Joel

Stayed 2 nights in Mar 2024
Response from Ann on Mar 24, 2024
Thank you for the great rating. We hope to see you again in the near future.

10/10 Excellent

Ana

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything was good
Stayed 3 nights in Feb 2024
Response from Ann on Feb 29, 2024
Thank you for the great rating! We hope to see you again in the near future.

10/10 Excellent

Julie-Dee

Stayed 1 night in Feb 2024
Response from Ann on Mar 22, 2024
Thank you for the great rating! We hope you will come see us again soon.

4/10 Poor

Jasmine

Stayed 1 night in Feb 2024
Response from Embassy Suites Management Team on Mar 26, 2024
Thank you for sharing your rating about your experience with our hotel. We sincerely apologize for falling short of your expectations. We hope you'll provide us the opportunity to serve you again in the future.

10/10 Excellent

Gary

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We love Embassy Suites, especially when traveling with kids. My only issue is safety. A truck was broken into near our car.
Stayed 3 nights in Feb 2024
Response from Embassy Suites Managment on Feb 25, 2024
We appreciate that you choose to stay at Embassy Suites during your travels. We do understand you experienced an unfortunate situation, and we sincerely apologize for that. Please be safe on your travels.

10/10 Excellent

Lynda

Liked: Property conditions & facilities
Stayed 3 nights in Feb 2024
Response from Lindsay M. on Feb 20, 2024
We are thrilled you enjoyed your stay with us! Please come back and visit us again.

8/10 Good

Hilary

Stayed 1 night in Feb 2024
Response from Ann on Mar 22, 2024
Thank you for the great rating! We hope you will come see us again.

8/10 Good

Christopher

Liked: Staff & service
Stayed 2 nights in Feb 2024
Response from Embassy Suites by Hilton on Feb 13, 2024
Thank you for rating your experience at our hotel. We look forward to hosting you again in the future.

10/10 Excellent

PURNELL

Clean
Stayed 1 night in Feb 2024
Response from Ann on Feb 8, 2024
Thanks for the great rating! We hope to see you again soon.

10/10 Excellent

Yoki

Liked: Staff & service, property conditions & facilities
Stayed 1 night in Feb 2024
Response from Ann on Feb 5, 2024
Thank you for the great rating! We hope to see you again in the near future.

2/10 Terrible

Rosina

Disliked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jan 2024
Response from Embassy Suites Management on Feb 4, 2024
Thank you for providing us your honest rating of your experience. We sincerely apologize that we fell short of your expectations while you were with us. Feel free to share any details that will help us improve our guest experience.

6/10 Okay

Barry

Disliked: Cleanliness, property conditions & facilities
The property was convenient for airport location and rental. Overall poorly maintained. Doors were not working properly, elevator slow and one out of service. Rooms were dated and need upgrading. My room had an odor, I had to purchase Lysol. If you’re looking for an overpriced hotel and 22.00 parking this is it. The worst Embassy Suites I had ever stayed in. Breakfast was the only good thing. But for what you pay I wouldn’t recommend. If you’re giving this place a high rating you’re not holding them accountable for poor quality!
Stayed 1 night in Jan 2024
Response from Embassy Suites Management on Feb 3, 2024
Thank you for providing your honest and direct feedback about your experience. We understand that you were not happy with your overall accommodations. We sincerely apologize. We do our best to make the situation right, it seems we may not have had that opportunity while you were with us. Please feel free to contact us directly should you require any further support.

10/10 Excellent

Hector

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jan 2024
Response from Ann on Jan 29, 2024
Thank you for the great rating! We hope to see you again soon.

10/10 Excellent

Consuelo C.

Stayed 2 nights in Jan 2024
Response from Ann on Mar 24, 2024
Thank you for the great rating. We hope to see you again in the near future.

10/10 Excellent

Blanca

Liked: Cleanliness, staff & service, property conditions & facilities
It was really nice
Stayed 1 night in Jan 2024
Response from Ann on Jan 27, 2024
Thank you for the great rating! We hope you will visit us again in the near future.

4/10 Poor

Joshua

Traveled with family and small children, Traveled with family
Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
Hot tub was yellow and stunk. Elevators were slow and one was broken. Smelled of marijuana at all times of the day/night. Parking lot was dirty with alcoholic cans all over the place.
Stayed 2 nights in Jan 2024
Response from Embassy Suites Management on Feb 3, 2024
Thank you for sharing you honest and open feedback about your experience. We understand that you were not happy with the condition of our parking lot, and the smells and sights that other guests bring with them. We hope to make things right for you, so please, reach out to us should require further assistance.

10/10 Excellent

Sarah

Liked: Cleanliness, staff & service, property conditions & facilities
Very nice stay
Stayed 1 night in Jan 2024
Response from Ann on Jan 20, 2024
Thank you for the great rating! We hope to see you again in the near future.