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Reviews of Hotel Real Catedral

3 out of 5
Hotel Real Catedral
Zaragoza 106, Col. Centro, Tula de Allende, HGO

Reviews

7.4

Good

Rating 10 - Excellent. 44 out of 165 reviews" "
Rating 8 - Good. 62 out of 165 reviews" "
Rating 6 - Okay. 29 out of 165 reviews" "
Rating 4 - Poor. 21 out of 165 reviews" "
Rating 2 - Terrible. 9 out of 165 reviews" "

8.0/10

Cleanliness

8.0/10

Staff & service

7.4/10

Amenities

7.2/10

Property conditions & facilities

9.0/10

Eco-friendliness

Reviews

4/10 Poor

Martin

Liked: Staff & service
It was smack in the middle of the City. The problem it is old the AC did not work and it needs a major remodeling as the beds are old. If they would remodel it would be a great Hotel there is also verry limitted parking.
Stayed 2 nights in May 2023
Response from Hotel Real Catedral on Jun 8, 2023
Dear Martin,We appreciate your comment about our Hotel. We will take your comments into account to make the necessary improvements. We value your feedback and hope to see you again in the future.

10/10 Excellent

Martha Elena

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great Hotel
It was a great hotel, so close to the main attractions of the city. Nice rooms and clean. The only thing is that the bathroom is a little bit tiny.
Stayed 1 night in Mar 2023
Response from Hotel Real Catedral on Mar 29, 2023
Dear Guest,Thank you for choosing to stay with us and for sharing your feedback. We are thrilled to hear that you found our hotel to be great, and that our location near the main attractions of the city was convenient for you.We are also glad to hear that you found our rooms to be nice and clean. Our team takes great pride in providing clean and comfortable accommodations for our guests.However, we regret to hear that you found our bathroom to be a bit small. Please know that we appreciate your feedback and will consider it as we look for ways to improve our guests' experience.We hope that you will consider staying with us again in the future, and we look forward to providing you with another enjoyable stay.

10/10 Excellent

Joon

Stayed 1 night in Aug 2022
Response from Hotel Real Catedral on Aug 31, 2022
Hi, Mr. KimWe greatly appreciate your assessment.

10/10 Excellent

Rogelio

Stayed 3 nights in May 2022
Response from Hotel Real Catedral on Jun 4, 2022
Estimado Rogelio, muchas gracias por su visita, le esperamos nuevamente muy pronto.

10/10 Excellent

Olga

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Historic hotel with very friendly staff.
Stayed 1 night in Dec 2021
Response from Hotel Real Catedral on Dec 14, 2021
Dear Olga, thank you for yor visit, we appreciate your comments.

8/10 Good

Roberto H

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities
Buen lugar, algo ruidoso.
El hotel esta muy bien ubicado en el centro de la ciudad. Esta limpio y bien atendido. Sin embargo las habitaciones no estan aisadas de ruido y se escucha todo.
Stayed 1 night in Sep 2021
Response from Hotel Real Catedral on Oct 6, 2021
Hola Roberto, muchas gracias por tu visita, y también por dejarnos conocer tus comentarios, los cuales están considerados para poder brindar una buena experiencia. Esperamos que en tu próxima visita a Tula nos consideres nuevamente, atenderemos tus peticiones.

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Apr 2021
Response from Hotel Real Catedral on Apr 26, 2021
Estimado huésped, muchas gracias por la valoración de su estanca con nosotros.

4/10 Poor

Verified traveler

Stayed 1 night in Dec 2019
Response from Staff Hotel Real Catedral on Dec 28, 2019
Estimado huésped, gracias por su visita.

6/10 Okay

Verified traveler

Traveled with family
Liked: Staff & service
Disliked: Property conditions & facilities
No AC during summer is a big difference on different rooms
Stayed 1 night in Aug 2019
Response from Staf Hotel Real Catedral on Aug 17, 2019
Dear guest, we appreciate your comments and opinions, they help us to improve our service. Thank you for your visit.

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice hotel and pleasant people! Breakfast was quite simple but cooked with heart. I liked everything.
Stayed 1 night in Mar 2019
Response from Staff Hotel Real Catedral on Mar 14, 2019
Dear guest, thank you for visiting us. We appreciate your comments, they are so important for us and they moving us to be better! We hope to put us in your service soon.

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service
good for cost
an overall good hotel, rooms are small and they only offered buffet breakfast with no too many options, close to the cathedral but 15min from archeological sites
Stayed 1 night in Dec 2018
Response from Staff Hotel Real Catedral on Jan 7, 2019
Dear guest, thank you very much for your recent visit to our hotel. Your comments and opinions are being considered to improve our service.

10/10 Excellent

Fernando

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2018
Response from Staff Hotel Real Catedral on Jan 5, 2019
Estimado Fernando, agradecemos su reciente visita. Estamos satisfechos de haber podido cumplir con sus expectativas. Lo esperamos nuevamente pronto.

10/10 Excellent

Luis

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2018
Response from Staff Hotel Real Catedral on Oct 26, 2018
Gracias Luis por su valoración. Esperamos que su estancia haya sido placentera y nos permita servirle de nuevo pronto.

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

6/10 Okay

Verified traveler

Not a bad hotel if you must stay the night in Tula
Check in was really easy and parking was available directly in front of the hotel, but the windows in the room didn't close properly and the only solution offered was a mosquito repellant which was placed in our room: only problem? We had nothing to light the incense coil with! The lobby and dining area was pretty, but the rooms were rather run down. The nearby ruins are worth 1/2 day visit, but not really worth staying the night in Tula. It was rather unattractive and run down. The worst though was the reception staff who could not make a recommendation (regardless of the topic) that was understandable and they looked at us as if we were from Mars for asking! Really odd.
Response from General Manager on Nov 22, 2016
Dear Guest, we thank you for your comments, which are very valuable to us because thanks to them we can detect our areas of improvement. Cordially Staff Hotel Real Catedral

2/10 Terrible

Kenshi, Osaka

Disliked: Staff & service, property conditions & facilities, room comfort
Inattentive and noisy
The reception staff test us standing at the desk with no one to attend us for five minutes. There was so much noise at night because of the Day of the Dead celebration and neighbors who wanted to talk in the area in front of our room. The building and location could be charming but not equipped to block noise if you want rest.

6/10 Okay

Hector, Mexico, DF

Disliked: Staff & service, property conditions & facilities, room comfort
Not the best. Room was super small and stuffy. Clean enough, but the bed was super uncomfortable. Pretty noisy as room looks over an indoor courtyard dining area.

6/10 Okay

Maurine, alvin, tx

Disliked: Staff & service
1 night stop in Tulla
we stopped 1 night in this hotel in Tulla. This hotel is very correct for the price. You can't expect a lot more. One night is enough...

6/10 Okay

Nathan, United States

Liked: Staff & service, property conditions & facilities
Disliked: Cleanliness
Limited options in Tula but it was decent choice
I was given the wrong size room. The regular size rooms are very small, but for this price it's good. Similar to New York City sizes. However, the deluxe room offers a decent amount of space. The hotel staff was very friendly and responsive to me being in the wrong room. I did notice hair under the sheets which shows that the beds were not cleaned. I arrived later for breakfast, but they were nice and made me a special meal. Very nice staff. Room's good use some help. Located in the Centro of Tula. There are several places to eat, within walking distance. Tula had a very clean Zocalo area of the Centro. Hotel just a few minutes ride from the Tula ruins.

8/10 Good

Firdevs, Queretaro

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Overnight in Tula
Hotel Real Catedral is a pleasant and convenient place to stay in Tula where accommodation is fairly limited. It is in a central location and easy to find. Rooms and public areas are spotlessly clean. Everyone is friendly and helpful. Free wireless internet is reliable. The breakfast included in the room price was simple but adequate. If I go back to Tula, I would stay there again.

4/10 Poor

jerry, california

Disliked: Staff & service, room comfort
Only thing good is the location!
Staff had no idea of what to do with the Expedia proof I had paid and insisted on charging me again! I speak spanish and so it was not a language issue! DO NOT PAY IN ADVANCE IF YOU BOOK THIS HOTEL! TWO OTHER GUEST HAD THE SAME ISSUE. Also I needed a room with two beds and was given a room very small with very low ceilings and thank God it was only for a couple of nights. There are other hotels to choose from so try to select another or don't pay in advance.

8/10 Good

Joe, Mission, TX

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Tula Hidalgo Mexico trip
Very nice experience, got in too early and they did their best to accomodate me and check me in asap. Good food. Great location.

8/10 Good

JR, Toronto, Canada

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Hotel Tula de Allende
Excellent location. Since it is a boutique hotel, everything looks more personalized. staff helpful and courteous

4/10 Poor

Mark, Cancun

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
visit to grandma
real the only choice, and I had to stay again so at least I knew what I was in for.

10/10 Excellent

Kian, Los Angeles

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great but hot...
The room is pretty nice but it's so hot (no air-con).... We came there in December, and I can't imagine how it would be like in summer lol
Response from GERENTE on Mar 19, 2016
Dear Guest We are greatful your preference and the opportunity you gave us to serve you. Thanks for your comments

10/10 Excellent

Pete, SF Bay

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Quaint and comfortable
Modern and up to date and very quaint typical Mexican. Room was tiny but very well thought out and nicely appointed. We had two double beds for the three of us. Tula is a very small town and this is right in the middle. They have good parking. My only negative is that their breakfast is expensive. The pyramids in town are worth seeing.
Response from GERENTE on Mar 19, 2016
Dear Guest is really greatful to us to have your preference and comments, which is necesary to improve everyday our services. Thank you

2/10 Terrible

Mark, Cancun

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Visit Grand ma
The pictures of this hotel were from when it opened 30 yrs ago and so are the amenities look the same.
Response from GERENTE on Mar 19, 2016
Dear Guest is really greatful to us to have your preference and comments, which is necesary to improve everyday our services. Thank you

4/10 Poor

Guy, Quebec

Disliked: Property conditions & facilities, room comfort
A room with no window!!!
I selected this hotel because in the pictures large windows were present. I was quite disapointed when I got to my room and found out it had no window and also no air conditioning. I felt very uncomfortable. Lighting was not available on the nightstand so it was either fluorescent lighting or nothing. I will not return there next time I visit Tula and if you do, make sure you ask for a "room with a view".
Response from GERENTE on Jan 12, 2016
Dear Guest is really greatful to us to have your preference and comments, which is necesary to improve everyday our services. Thank you

4/10 Poor

Verified traveler

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Tiny room, no air and indifferent staff
Our room was incredibly small, even though it was meant for 4 people. Besides this, the bedding had stains, the sink had mold, and the TV had horrible reception. I asked for a different room, because the tiny room seemed dirty and had no window and more importantly, because the air conditioner didn't work. The front desk told me they were booked and couldn't give me another room (the parking lot and number of people we saw in the hotel suggested this was definitely not true). He added that this was the specific room that Expedia had reserved for us. But he said he would send someone up to fix the air. He never did, and we spent the night in a hot room. We complained the next day, but he was indifferent at best. He did not have an excuse or an apology, and told us we could complain to Expedia.
Response from GERENTE on Jan 12, 2016
Dear Guest is really greatful to us to have your preference and comments, which is necesary to improve everyday our services. Thank you

6/10 Okay

Verified traveler

Liked: Cleanliness, staff & service
Stuffy but comfortable
Honestly, I only have one complaint: no fresh air nor air conditioning. The place is cute in this little town and you can walk to just about everything. The room was plain and simple, clean and cozy. But with only a ceiling fan it felt warm and stuffy.
Response from GERENTE on Mar 19, 2016
Dear Guest is very greatful to us your preference and comments all the Staff work everyday to be improve all our services. We will waiting your visit again as son as you can THANK YOU

10/10 Excellent

Jose Miguel

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Opción recomendable.
Stayed 2 nights in Mar 2024
Response from Hotel Real Catedral on Apr 2, 2024
Estimado José Miguel, agradecemos mucho tu valoración, esperamos recibirte nuevamente muy pronto!

8/10 Good

Verified traveler

Traveled with family
Liked: Staff & service
Stayed 3 nights in Dec 2023
Response from Hotel Real Catedral on Jan 3, 2024
Muchas gracias por tu valoración! Esperamos recibirte nuevamente muy pronto!

8/10 Good

Jesus

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Dec 2023
Response from Hotel Real Catedral on Jan 3, 2024
Estimado Jesús, agradecemos mucho tu valoración! Estaremos encantados de recibirte nuevamente!

8/10 Good

Jose Rigoberto

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Casi perfecto
Pudo haber estado mejor
Stayed 1 night in Nov 2023
Response from Hotel Real Catedral on Nov 24, 2023
Estimado Rigoberto, tus comentarios son invaluables para nosotros, ya que nos ayudan a identificar áreas específicas que necesitan atención y mejora, nos gustaría poder recibirte nuevamente para brindarte una experiencia más satisfactoria.

8/10 Good

Roberto

Liked: Cleanliness, staff & service
Stayed 1 night in Sep 2023
Response from Hotel Real Catedral on Sep 26, 2023
Estimado Roberto muchas gracias por tu valoración! Esperamos tener la oportunidad de recibirlos nuevamente!

10/10 Excellent

ALEJANDRA

Stayed 1 night in Jul 2023
Response from Hotel Real Catedral on Aug 4, 2023
Muchas gracias por tu valoración Ale! Esperamos tener nuevamente la oportunidad de brindarte un servicio excepcional muy pronto!

6/10 Okay

Jesús, ZAPOPAN

Liked: Cleanliness, staff & service
No facturan si pagas por la aplicación, cuando en el check in es un contrato de prestación de hospedaje entre tú huesped y el hotel. Le dejan la responsabilidad a Expedia, cuando solo es un intermediario de reserva y pago. Que el SAT sea quien determine que es lo que aplica.
Stayed 1 night in Jul 2023
Response from Hotel Real Catedral on Jul 24, 2023
Estimado Jesús. Agradezco la oportunidad de poder ayudarte! En el caso de las reservas realizadas a través de agencias en línea, la relación contractual se establece principalmente con la agencia, quien actúa como intermediario entre el cliente y el hotel. Aunque el hotel recibe el pago por la reserva, desde el punto de vista fiscal, la transacción está vinculada con la agencia en línea. Nos reiteramos a tus ordenes para alguna futura estancia.

8/10 Good

Jonathan

Stayed 1 night in Jun 2023
Response from Hotel Real Catedral on Jul 6, 2023
¡Agradecemos tu tiempo para compartir tu valoración con nosotros! esperamos tener la oportunidad de brindarte una experiencia aún mejor en tu próxima visita. ¡Gracias por elegirnos!

10/10 Excellent

Patricio, San José del Cabo

Traveled with family and small children, Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities
We love it. Great food, Great areas, wonderful people!
Stayed 1 night in Jun 2023
Response from Hotel Real Catedral on Jun 29, 2023
Hi Patricio! Thank you so much for staying at our hotel and for your kind comment. We hope to welcome you back in the near future. Thank you for choosing our hotel!"

4/10 Poor

Yasmin

Disliked: Amenities
No tienen suficiente estacionamiento. Deberían mencionarlo ANTES de reservar
Stayed 1 night in Apr 2023
Response from Hotel Real Catedral on May 6, 2023
Estimada Yazmin, tendremos en cuenta sus comentarios y buscaremos maneras de mejorar nuestra comunicación sobre las opciones de estacionamiento disponibles. Gracias por su retroalimentación y esperamos tener la oportunidad de recibirte nuevamente en el futuro.

10/10 Excellent

Ana cristian

Stayed 1 night in Apr 2023
Response from Hotel Real Catedral on Apr 26, 2023
Estimada Ana! Gracias por hospedarte con nosotros! Esperamos nuevamente saludarte pronto!

10/10 Excellent

Wilebaldo

Stayed 1 night in Mar 2023
Response from Hotel Real Catedral on Apr 20, 2023
Muchas gracias por sus comentarios, esperamos poder servirle nuevamente!

8/10 Good

Martin

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
No cuenta con elevador
Stayed 1 night in Mar 2023
Response from Hotel Real Catedral on Mar 27, 2023
Estimado Martin, muchas gracias por su visita, sus comentarios son muy importantes para nosotros y están siendo considerados para mejorar cada vez más nuestros servicios.

10/10 Excellent

Luis Ernesto

Stayed 2 nights in Mar 2023
Response from Hotel Real Catedral on Mar 27, 2023
Estimado Luis Ernesto, muchas gracias por su visita, agradecemos que haya compartido la valoración de su estancia con nosotros.

8/10 Good

Jorge Daniel

Liked: Cleanliness, staff & service, property conditions & facilities
Basico para pasar la noche.
El hotel es muy básico, son habitaciones muy pequeñas (habitación 108), también su estacionamiento, por lo que, si llevas vehiculo se quedaría en la calle. El desayuno que ofrece, también es básico (huevos con jamón, frijoles, pan blanco de caja para que tu te lo tostes, cafe americano, fruta y agua para té), lamentablemente en los frijoles me tocaron varias piedras, el personal es amable y atento a las necesidades. Esta muy limpio, cuentan con agua las 24 horas del día (no desperdicien el agua). Sí, solo vas de paso, este hotel es recomendable, es sencillo, esta en el centro de Tula Hidalgo, cumple con su función. Los precios también son accesibles.
Stayed 1 night in Mar 2023
Response from Hotel Real Catedral on Mar 27, 2023
Estimado Jorge Daniel, muchas gracias por sus valiosos comentarios. Están siendo considerados para poder mejorar nuestros servicios. Nos complace saber que apreció la amabilidad y atención del personal, la limpieza y los precios accesibles.

8/10 Good

Yara del Pilar

Traveled with family
Liked: Cleanliness, staff & service, room comfort
Buena opción para pasar la noche. Es pequeño, pero en general está limpio. ¡El personal sumamente amable!
Stayed 1 night in Feb 2023
Response from Hotel Real Catedral on Mar 27, 2023
Estimada Yara, muchas gracias por su visita, agradecemos sus comentarios y la calificación que nos brinda.

2/10 Terrible

Tomas

Traveled with family
Disliked: Cleanliness, amenities, property conditions & facilities
Las fotografías que ponen son muy engañosas, las recamaras son mini, la ropa de cama ya muy vieja se ve transparente y sucia. El baño olía muy mal La habitación que nos dieron fue a lado de un baño comunitario. Termine por no quedarme aun y cuando ya había pagado 1900 por dos habitaciones
Response from Hotel Real Catedral on Jan 31, 2023
Hola Tomas, agradecemos sus comentarios. Los tendremos en consideración para mejorar nuestras instalaciones y nuestro servicio y hacia nuestros huéspedes.

10/10 Excellent

Isabel

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Buen servicio, limpio, acogedor
Response from Reservaciones on Jan 31, 2023
Hola Isabel. Apreciamos tus comentarios y tu calificación. Esperamos nuevamente su visita con nosotros.

8/10 Good

Carlos

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Personal de recepción muy atentos y muy buena actitud
Response from Reservaciones on Jan 31, 2023
Estimado Carlos, agradecemos tus comentarios y tu calificación. Deseamos nos pueda visitar muy pronto.

8/10 Good

Monica cecilia

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Todo bien! Gracias
Stayed 1 night in Dec 2022
Response from Hotel Real Catedral on Jan 31, 2023
Hola Mónica, agradecemos su valoración y deseamos su pronta visita en este su Hotel Real Catedral.