In-room safe, desk, laptop workspace, blackout drapes

Reviews of Best Western Plus Woodland Hills Hotel & Suites

2.5 out of 5

Reviews

7.2

Good

Rating 10 - Excellent. 329 out of 1001 reviews" "
Rating 8 - Good. 283 out of 1001 reviews" "
Rating 6 - Okay. 142 out of 1001 reviews" "
Rating 4 - Poor. 123 out of 1001 reviews" "
Rating 2 - Terrible. 124 out of 1001 reviews" "

7.6/10

Cleanliness

7.6/10

Staff & service

7.2/10

Amenities

7.4/10

Property conditions & facilities

7.0/10

Eco-friendliness

Reviews

8/10 Good

audrey

Stayed 2 nights in Apr 2024

10/10 Excellent

Pam

Business traveler, Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Very clean and pleasant. Big bathroom. Big frig.
Stayed 1 night in Apr 2024
Response from Hotel Manager on Apr 24, 2024
Dear Guest,Thank you for taking the time to share your experience with us! We're thrilled to hear that you found our hotel clean, pleasant, and with spacious amenities like the big bathroom and refrigerator. We strive to provide a comfortable stay for all our guests, and we're delighted that we could meet your expectations. We look forward to welcoming you back on your next visit!Sincerely, Hotel Manager

10/10 Excellent

Fayeth

10/10
Stayed 7 nights in Apr 2024
Response from Hotel Manager on Apr 18, 2024
Dear Fayeth,Thank you for your perfect rating! We're thrilled to have exceeded your expectations. We can't wait to welcome you back for another outstanding experience!Sincerely, Hotel Manager

10/10 Excellent

Kara

Traveled with family and small children, Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
One of the towels and a blanket on the bed had a mystery red stain, and the carpet going from the room to the bathroom was wet when we got there, but aside from that it was a great hotel. Very clean, staff was super friendly, the breakfast was pretty nice, the pool was nice and clean, and the hotel itself was pretty quiet. Would definitely stay here again!
Stayed 1 night in Apr 2024
Response from Hotel Manager on Apr 15, 2024
Dear Kara,Thank you for sharing your feedback with us. We're glad to hear that overall, you had a great experience at our hotel and that you found it to be clean with friendly staff, a nice breakfast, and a pleasant pool area. But at the same time, We are sorry for the inconvenience caused to you as mentioned in your negative feedback and we assure you that we will work on it and that improvement can be seen during your next stay. Look forward to welcoming you again.Sincerely,Hotel Manager

8/10 Good

Curtis

Stayed 1 night in Apr 2024
Response from Hotel Manager on Apr 15, 2024
Dear Curtis,Thank you for posting the review. We are happy to know that your experience was good in the hotel and your good rating about our hotel. We take serving our guests very seriously and are very pleased that we met your needs so well. We look forward to welcoming you again.Sincerely,Hotel Manager

8/10 Good

pe

Stayed 2 nights in Mar 2024
Response from Hotel Manager on Apr 20, 2024
Dear Guest,Thanks for the stay at our hotel and the feedback with 4 ratings. Hope you had a satisfactory stay. You can expect a still better experience next time. Visit us again soon.Sincerely, Hotel Manager

8/10 Good

Zach

Traveled with family and small children, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The jettub didn’t work one of main reasons I booked room kind of a let down
Stayed 11 nights in Mar 2024
Response from Hotel Manager on Apr 20, 2024
Dear Guest,We're truly sorry to hear that your experience with the jet tub did not meet your expectations. Your comfort and satisfaction are important to us, and we apologize for any disappointment caused. Please contact us directly so we can address this matter promptly.Sincerely, Hotel Manager

10/10 Excellent

DARRELL

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Convenient to highway, restaurants, and shopping.
Stayed 1 night in Mar 2024
Response from Hotel Manager on Apr 20, 2024
Dear Guest,Thank you for sharing your positive experience! We're glad to hear that our location suited your needs. We hope to welcome you back again soon.Sincerely, Hotel Manager

10/10 Excellent

James

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The suite we booked is very comfortable and well priced. The guy at the front desk is very friendly. Over all a great place to stay.
Stayed 1 night in Mar 2024
Response from Hotel Manager on Apr 20, 2024
Dear Guest,Thank you for your wonderful review! We're delighted to hear that you enjoyed your comfortable suite and found it to be well priced. It's also fantastic to know that our front desk team made a positive impression on you with their friendly service. We appreciate your kind words and hope to welcome you back soon for another great stay.Sincerely, Hotel Manager

10/10 Excellent

Fred

Liked: Cleanliness, staff & service, property conditions & facilities
Very comfortable
Stayed 4 nights in Mar 2024
Response from Hotel Manager on Apr 20, 2024
Dear Guest,Thank you for sharing your experience! We're thrilled to hear that you found your stay comfortable. We hope to welcome you back soon!Sincerely, Hotel Manager

2/10 Terrible

Kenisha

Traveled with family and small children
Disliked: Cleanliness, staff & service, property conditions & facilities
The man that called me was so rude and disrespectful i will never book with them anymore and yea he threatening to cancel my reservation so i told him go ahead because he do stop nothing and it was for my son birthday party. Find another better price and better customer service
Stayed 1 night in Mar 2024
Response from Danny. on Mar 8, 2024
I am sorry but can somebody please explain how is it my fault??? She made the reservation for two rooms with invalid credit card. I sent her several massages through Expedia, asking her to update her credit card, she did not respond. Day before her arrival date I gave her courtesy call, hoping she would update the card, because we were sold out. Instead of updating the card she started dis respecting me, and started cursing at me. At that point I informed her that she has been placed on DO NOT RENT list. I don't even know how she got this survey ??? Her reservation was canceled at no charge and she has no right to do review for my hotel. Thank you.

8/10 Good

Jane

Traveled with group
Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service
There was no breakfast ready We waited 15 minutes and there was still no breakfast ready. We couldnt wait any longer and left. In room 206, the bed sheets had some holes in them. We were not warned about the bathroom having a clear wall so no one showered. They also said it was not very clean.
Stayed 1 night in Mar 2024
Response from Hotel Manager on Apr 20, 2024
Dear Guest,We're truly sorry for the inconvenience you experienced during your stay. Your feedback is invaluable, and we're addressing these issues immediately. We'd like to make this right. Please contact us directly so we can discuss your concerns further.Sincerely, Hotel Manager

6/10 Okay

Guiliano

Traveled with family and small children, Business traveler
Liked: Staff & service, amenities
The carpet was not clean, too many stains. The quilt had a spot that made you think it was not clean. There was not a new toilet paper roll. The TV remote control didn't work.
Stayed 1 night in Mar 2024
Response from Hotel Manager on Apr 20, 2024
Dear Guest,We're truly sorry to hear about the issues you encountered during your stay. Your feedback is invaluable, and we will address these concerns immediately to ensure a better experience for our guests. We hope to have the opportunity to welcome you back for a much-improved stay.Sincerely, Hotel Manager

10/10 Excellent

Zakary

Stayed 1 night in Mar 2024
Response from Hotel Manager on Apr 20, 2024
Dear Guest,Thank you for your outstanding rating! We're thrilled to hear that you had such a positive experience during your stay with us. We hope to welcome you back soon for another fantastic stay.Sincerely, Hotel Manager

10/10 Excellent

Stephanie

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
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Stayed 1 night in Feb 2024
Response from Hotel Manager on Apr 20, 2024
Dear Guest,Thank you for your fantastic rating! We're thrilled to hear that you had a 5-star experience during your stay with us. We hope to welcome you back soon!Sincerely, Hotel Manager

2/10 Terrible

Shari, Canyon Lake

Dirty and loud staff. Breakfast items were not refilled, etc.
Stayed 3 nights in Feb 2024
Response from Hotel Manager on Apr 20, 2024
Dear Guest,We're truly sorry to hear about your disappointing experience. Cleanliness and attentive service are our top priorities, and we apologize for falling short during your stay. Your feedback is invaluable, and we'll address these issues promptly to ensure a better experience for all our guests.Sincerely, Hotel Manager

10/10 Excellent

Derrick

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Perfect stay
Stayed 2 nights in Feb 2024
Response from Hotel Manager on Apr 20, 2024
Dear Guest,Thank you for your glowing review! We're thrilled to hear that you had a perfect stay with us. We look forward to welcoming you back for more wonderful experiences in the future.Sincerely, Hotel Manager

6/10 Okay

Jennifer

Business traveler
Liked: Cleanliness, staff & service
I liked the location and the bed. It was fantastic. The shower had very little pressure in my room.
Stayed 3 nights in Feb 2024

10/10 Excellent

Margaret

Liked: Cleanliness, staff & service, property conditions & facilities
Nice place to stay
Stayed 7 nights in Jan 2024

8/10 Good

Jordan

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Was greeted by staff, very polite and informative. Hot tub was broken and beds are a little hard but over all a nice place to stay.
Stayed 1 night in Feb 2024

2/10 Terrible

Jeff

Traveled with family
Disliked: Cleanliness, property conditions & facilities, room comfort
Beware
Worst experience we’ve had at hotel and we travel almost every weekend for junior wrestling Check out reviews before you book
Stayed 4 nights in Jan 2024

8/10 Good

Kelly

Traveled with partner
Liked: Cleanliness, staff & service, amenities
The breakfast was great. Rooms were very good. Hot tub was nice. Indoor pool was ice cold. Front lobby doors didn't work.
Stayed 1 night in Jan 2024

6/10 Okay

Debby

Liked: Cleanliness, staff & service, property conditions & facilities
Was good
Stayed 1 night in Jan 2024

6/10 Okay

Katherine L

Traveled with family and small children, Traveled with family
Liked: Staff & service
I was nervous staying here after seeing the reviews about the bedbugs (read them after we already checked in). We did check around the room and didnt see signs of any infestation. The mattresses looked pretty new. Only giving 3 stars because the room was dirty when we walked in (crumbs on the floor under the sofa) and the sheets had stains on them. Wasn't the worst place I've stayed in but still decent for the price.
Stayed 2 nights in Jan 2024

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jan 2024

10/10 Excellent

TOBY

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in Jan 2024

6/10 Okay

T.J.

Stayed 4 nights in Jan 2024

6/10 Okay

Joseph

Business traveler
Liked: Staff & service, amenities
Disliked: Cleanliness
Room was dirty shower drained very slow had to ask to plunge shower drain. Curtains in a room need some repair
Stayed 1 night in Jan 2024

10/10 Excellent

Jeneall

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Dec 2023

8/10 Good

Darla

Liked: Amenities
Stayed 1 night in Dec 2023

8/10 Good

JaMesha

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Dec 2023

6/10 Okay

Bob

Liked: Cleanliness
All lights are low wattage so very dim. Coffee maker didn’t work but traded for another. One lamp needed a bulb which I got from the front desk. Staff was mostly helpful though.
Stayed 4 nights in Dec 2023

8/10 Good

Kenosha

Stayed 1 night in Dec 2023

2/10 Terrible

ROBERT

Disliked: Staff & service
Stayed 3 nights in Dec 2023

10/10 Excellent

Gary

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 4 nights in Dec 2023

8/10 Good

Preston

Liked: Cleanliness, property conditions & facilities
Disliked: Amenities
Staff was not at desk when we arrived
Stayed 1 night in Nov 2023

4/10 Poor

Paul

Traveled with partner
Liked: Cleanliness
Disliked: Staff & service, amenities, property conditions & facilities
Checkin person never smiled, scanned dr. lic. and credit card w/o permission. Room had no hair dryer, a torn curtain, frig didn't work, CNN and Fox news had no signal. Bathroom light was out, shower handle loose, tub drained very slowly, fan didn't work. Pool/hot tub closes at 8pm, but sign says it closes at 10pm. Breakfast was not good--no fruit at all, sign says build your own omelet, but no omelets nor toppings. Sign says make your own breakfast sandwich with meat, cheese, egg, but there's no meat nor cheese. When I told staff they laughed it off, said well, there should be meat, but they didn't check. Really a badly managed place.
Stayed 1 night in Nov 2023

8/10 Good

Ruth

Traveled with family
Liked: Cleanliness, staff & service, amenities
Nice place. Kirstie at front desk was so helpful during several calls I made to her regarding reservations!
Stayed 3 nights in Nov 2023

6/10 Okay

Bradley

Stayed 1 night in Nov 2023

8/10 Good

Francisco

Business traveler
Liked: Cleanliness, staff & service, room comfort
Stayed 1 night in Nov 2023

4/10 Poor

Verified traveler

Liked: Staff & service, property conditions & facilities, room comfort
Disliked: Cleanliness
Dirty room.
Everything was good but the room was not clean. The bathroom had hair everywhere. The tub and shower was very dirty look like it was not cleaned in weeks. It was a no smoking room at the were cigarette butts in the room. The first room they gave me the shower did not work and the tub did not drain
Stayed 1 night in Nov 2023

4/10 Poor

Jack

Disliked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Nov 2023

10/10 Excellent

Erick

Stayed 2 nights in Nov 2023

4/10 Poor

Stephanie

Traveled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
This hotel needs to drastically update its carpet! Absolutely disgusting. Areas of the floor in our room had visible water damage and tearing. The whole 3rd floor hallway and our room smelled musty and like cigarette smoke. Only 1 tiny trashcan. No tissues. Dirty mini fridge. Asked for bedding for the fold out sofa and received 1 pillow and a flat sheet. And No one other than a child can sleep on the sofa bed because the mattress is so thin any adult would feel nothing but springs. No phones in the room to call front desk. Pool was closed at 9 despite being told it closed at 8 but posted it closed at 10. Very limited on towels. Breakfast was very limited. Ran out of eggs around 8am and said they couldn’t put out anymore? Same with other items and the waffle maker wasn’t working properly. The pool and hot tub were very clean and nice. My family enjoyed that. And I enjoyed my large bathroom and jetted tub. It was also very easy to connect to the Wi-Fi and run a Roku from the tv.
Stayed 1 night in Nov 2023

6/10 Okay

Terri

Business traveler
Liked: Room comfort
Disliked: Cleanliness, staff & service
The room was dusty the heater was dirty the front desk rude when u as questions they dont give an a answer he just cut u off and wslk away
Stayed 4 nights in Nov 2023

2/10 Terrible

ROBERT

Disliked: Staff & service
Stayed 2 nights in Nov 2023

4/10 Poor

Jan

Disliked: Cleanliness
We discovered bed bugs in our bed. at 10:30 p.m. Some were full of someone else's blood. They said all rooms were full so we couldn't move to another room, and it was too late to find another motel. The desk clerk gave us clean sheets that were damp from the laundry. We were up at various times during the night checking for bugs and were still finding them in the early morning. We did not sleep much and will never stay there again. We are still waiting for management to call us. The rest of the facilities and breakfast were good.
Stayed 1 night in Nov 2023

6/10 Okay

Richard J

Disliked: Staff & service, property conditions & facilities
Not the Best
Floor not vacuumed since last guest. Clumps of dirt and pieces of plastic on floor. Bed sheets were clean but with holes and their were multiple hairs on them. Possibly from housekeeper? Carpet old with multiple cigarette burns even though it was a nonsmoking room. Coffee was never restocked when used. Room was spacious, staff was friendly and location convenient.
Stayed 3 nights in Nov 2023

4/10 Poor

Taquiya

Traveled with partner
Liked: Cleanliness
Disliked: Staff & service, amenities, property conditions & facilities
Honestly I Never give bad reviews but this hotel forced this. The hotel as many said was dated but no big deal because it was clean. However the hot tub was not even remotely hot. My tub did not drain, i didn't complain i just didnt use shower anymore. The ice machine was broke and I was told by other visitors that other things weren't working. My remote in my room didn't work I tried calling the front desk to ask for batteries no one answered multiple times so I went down there, while waiting for batteries the phone continued to ring non stop, it appears i wasn't the only one trying to get through. I asked why he wasn't answering the phone for anyone and he proceeded to explain that his check ins out weighed the phone needs. I had other minor issues like room not being adequately stocked with items needed etc. But by this point i realized this hotel really had little regard for customer service. Again it was a clean establishment but I would not go back nor recommend.
Stayed 1 night in Nov 2023

8/10 Good

michael

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Indoor pool and hot tub was nice... Easy check-in and park at the door convenience!
Stayed 1 night in Oct 2023