Ratings based on 419 Verified Reviews

3.9 out of 5
77% of guests recommend
4.3 Room cleanliness
4.1 Service & staff
4.1 Room comfort
3.9 Hotel condition
Expedia Verified Reviews
2 out of 5
Recommended
for Everyone
by A verified traveler from Oklahoma

Shuttle service stinks

Posted Jun 24, 2017
We were taken by hotel shuttle earlier in the evening to the casino one mile away. We were told they would come right back to pick us up whenever we were ready to leave. We called them at 11:45 p.m. & said we were ready to be picked up & was assured they were on their way. Four phone calls & and an hour & a half later, the shuttle FINALLY showed up, with another VERY irritated hotel couple onboard who had been waiting well over an hour to be picked up from their destination. But our phone calls to the hotel during this time were answered by Lora (front desk clerk) each time more irritable, less friendly, & the last one we had with her, she hung up on us. We will not be using the shuttle again.
5 out of 5
Recommended
for Everyone
by A verified traveler from cypress, tx

Away from the city

Posted May 1, 2017
Pros: Quiet, clean, safe
Cons: A microwave in the room.
Location: Outside the business of downtown, but close enough to get there quickly. Walmart directly behind the hotel if gasoline or supplies are needed.
Plenty of parking close to from door. Big hotel amenities. Quiet lobby, hallways and rooms.
Comment from Hotel Management
May 1, 2017 by Priscilla G, Hotel Management
Dear Guest, Thank you for choosing Crowne Plaza Tulsa, Southern Hills. We are glad to see you enjoyed your stay. Hope to see you for future reservations.
3 out of 5
by A verified traveler

Not what I expect from a 3.5 star hotel

Posted Apr 12, 2017
First surprise was they do not have complementary coffee in the lobby during the morning. The day we were checking out the housekeeping crew was knocking so hard very early in the morning. Later at about 10 am the smoke alarm went off, we were in the sixth floor, people from every room exiting scared of what was going on, when we started running in the hall looking for the stairs the housekeeping crew was performing their normal shores in a room, when I asked them why they were not rushing out they said that because it was a false alarm!! Come on people, you should have been notifying guest!! Bad experience, not worry about the guest, this hotel is about getting your extra dollar.
Comment from Hotel Management
Apr 25, 2017 by Priscilla G, Hotel Management
Dear Valued Guest, Thank you for your feedback, Hope to see you again for future reservations.
4 out of 5
Recommended
for Everyone
by A verified traveler

Nice hotel close to Oral Roberts University.

Posted Apr 3, 2017
Location: Close to Oral Roberts University and Walmart.
Hotel staff was very nice. The rooms were clean and comfortable.
Comment from Hotel Management
Apr 25, 2017 by Priscilla G, Hotel Management
Dear Valued Guest, Thank you for staying with our hotel. Hope to see you again for future reservations.
4 out of 5
Recommended
for Everyone
by A verified traveler

Nice, friendly staff.

Posted Mar 26, 2017
Attended a workshop. The meeting room was well prepared. The staff was quite helpful.
Comment from Hotel Management
Mar 31, 2017 by Priscilla Gonzales-Revenue Manager, Hotel Management
Thank you for you nice comments. We are looking to see you again for future dates.
4 out of 5
by Alferd

Great Hotel

Posted Mar 26, 2017 on Hotels
Love this hotel. Especially, because the beds aren't hard like most hotels. My only complaint this visit is the fact that the pillows were too big. I prefer a flatter pillow. We also had issues with the air conditioning. We had to turn it down to 60 to get the room cool. Even with my complaints, I will stay here when I return to Tulsa.
Comment from Hotel Management
Mar 31, 2017
Dear Guest, Thank you for your comments and nice words about our hotel. We are looking forward to having you as a return guest for future dates.
4 out of 5
by A verified traveler

Posted Mar 26, 2017 on Hotels
Comment from Hotel Management
Mar 31, 2017
Thank you. Hope to see you for future bookings
5 out of 5
by John

Posted Mar 25, 2017 on Hotels
Good location. Shopping and eating
Comment from Hotel Management
Mar 31, 2017
Thank you, I am glad you enjoyed your stay with us. Hope to see you for future stays.
2 out of 5
by A verified traveler

Out dated.

Posted Mar 22, 2017
A/C not cooling. Furniture broken. Toilet was slow. Simply not going back.
Comment from Hotel Management
Mar 31, 2017 by Priscilla Gonzales-Revenue Manager, Hotel Management
Dear Guest, Thank you for your comments and concerns. We have addressed any issues and hope to see you again for future bookings.
5 out of 5
by Tracy

Posted Mar 12, 2017 on Hotels
Comment from Hotel Management
Mar 31, 2017
Thank you, Hope to see you again for future bookings.