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Reviews of Econo Lodge Broken Arrow - Tulsa

2 out of 5
Econo Lodge Broken Arrow - Tulsa
2600 N. Aspen Ave Building B, Broken Arrow, OK

Reviews

6.0
Rating 10 - Excellent. 112 out of 577 reviews" "
Rating 8 - Good. 130 out of 577 reviews" "
Rating 6 - Okay. 114 out of 577 reviews" "
Rating 4 - Poor. 77 out of 577 reviews" "
Rating 2 - Terrible. 144 out of 577 reviews" "

6.4/10

Cleanliness

7.4/10

Staff & service

5.4/10

Amenities

5.8/10

Property conditions & facilities

5.6/10

Eco-friendliness

Reviews

2/10 Terrible

Christina

Disliked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Apr 2024
Response from Karly on Apr 17, 2024
Dear Christina,We are sorry your stay was not up to our high standards. We will make every effort to ensure we do better in the future. Thank you for taking the time to leave a review. We hope to see you again soon.

2/10 Terrible

Anna Kay

Traveled with family and small children, Business traveler, Traveled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
My room would not lock and it was just over very dirty holes in ceiling and still have not received my refund
Stayed 3 nights in Apr 2024
Response from Front Office Manager on Apr 11, 2024
thank you for your feedback. I'm sorry you had a bad experience with our hotel. Please feel free to contact me if I can do anything to make any future stays good ones

4/10 Poor

Larry

Traveled with group, Business traveler, Traveled with family
Disliked: Staff & service, amenities, property conditions & facilities
the property itself is ok, clean enough, but they rent by the month as a residential facility so theres a lot of seedy/trashy people loitering about. The staff is less than helpful, the alleged manager cora was useless and the other desk clerk was busy babysitting and playing on her phone instead of doing her job. The property is also 2 different hotels serviced by one desk, if you are on the "econ" side you have to pay $7 to get breakfast, even tho the breakfast is nothing more than fruit and cereal. They dont even refill the coffee urn, when what they put out at 630 is gone, its gone. I stay here because its usually cheap and clean, but I will likely find another option next year
Stayed 2 nights in Apr 2024
Response from Karly on Apr 9, 2024
Dear Larry,Thank you for the review. We have communicated this issue with our team and are optimistic that the problem should not happen moving forward. We do hope you will consider staying with us again.

2/10 Terrible

Daniel

Business traveler, Traveled with family
Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
I was at this property only for a couple of minutes. After checking in I walked through a sketchy alley into the hotel building, everything smelled like cigarettes, looked dirty and dark, the hotel room was very humid and also smelled bad. Everything at this hotel seemed unsafe and scary. As soon as I got into the room I contacted Expedia which helped me get a refund, after that I walked straight out and looked for another place.
Stayed 3 nights in Mar 2024
Response from Cora on Apr 7, 2024
Daniel, I hate that your experience with us was all negative. I do want to thank you for taking the time to write a review. It helps us fix things for the next guest. Please let us know if there is anyway we can rectify the situation for any future stays.

10/10 Excellent

Chad

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024
Response from Cora on Apr 8, 2024
Chad,I am delighted that you had a 5 star stay. We strive to make every stay a good stay. Thank you for taking the time to review our hotel.

8/10 Good

Tiffany

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The area is a little rough. But my stay was pleasant.
Stayed 7 nights in Mar 2024
Response from Cora on Mar 28, 2024
Tiffany,I'm sorry the are was not to your liking, but I am ecstatic to hear that you experience with our hotel was good. We strive to make sure that our guest feel safe and comfortable when your head hits the pillow. We look forward to seeing you on many future visits.Sincerely,Cora BambroughFront Office Manager

2/10 Terrible

Javier

Business traveler
Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
Pests like mice and roaches, keys nit workibng to the point where one must have a key replaced up to six times in a period of 30 minutes trying to get into a room after a Long Day's Work at the hospital wouldn't want just wants to go in and rest, and key after key does not work after going up and down three flights of stairs to finally an hour later have access to the room, are other main problems that are a frequent problem
Stayed 2 nights in Mar 2024
Response from Karly on Mar 15, 2024
Dear Javier,Thanks for the stay and the feedback. I sincerely regret all the inconveniences, and we will definitely work on your observations. You can expect a further improved stay next time. Please visit us again.

2/10 Terrible

Amaris

Traveled with family and small children
Disliked: Cleanliness, property conditions & facilities
Kept seeing roaches, one even was crawling on my arm while I was feeding my newborn baby on the bed. Very poor condition and smelled like smoke even though we booked a non smoking room, even saw residue from a cigarette on the counter. Never again. It was so bad we checked out early.
Stayed 2 nights in Mar 2024
Response from Karly on Mar 8, 2024
Dear Amaris,Thanks for the stay and the feedback. I sincerely regret all the inconveniences, and we will definitely work on your observations. You can expect a further improved stay next time. Please visit us again.

2/10 Terrible

Lee

Stayed 5 nights in Feb 2024
Response from Karly on Mar 20, 2024
Dear Lee,We are sorry your stay was not up to our high standards. We will make every effort to ensure we do better in the future. Thank you for taking the time to leave a review. We hope to see you again soon.

6/10 Okay

MONITA

Stayed 5 nights in Jan 2024
Response from Denise Ely. Assistant General Manager on Feb 4, 2024
Dear Monita,Thank you for the feedback and hope to see you again in your future travels.

2/10 Terrible

Richard

Disliked: Cleanliness, staff & service, property conditions & facilities
Horrible experience was there 2 hours and eaten alive by bed bugs
Stayed 1 night in Jan 2024
Response from Assistant General Manager on Feb 1, 2024
Dear Richard,Thank you for sharing your most recent visit at Econo Lodge. We are working diligently to fix this. I hope you give us a second chance to make your stay a more memorable one. Sincerely,Denise

2/10 Terrible

Jesse

Business traveler
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Room was dirty, had no towels. Asked for towels 3 times. 4 hours later I went to front desk and got towels myself. Door to room didn’t lock. Was very uncomfortable.
Stayed 1 night in Jan 2024
Response from Karly on Feb 2, 2024
Dear Jesse,Thank you for the review. We have communicated this issue with our team and are optimistic that the problem should not happen moving forward. We do hope you will consider staying with us again.

8/10 Good

Phillip

Liked: Cleanliness
Convenient easy to get to location with 24hr QuikTrip next door, resturant next door and McDonalds in sight too. Not a fancy, new hotel but was quiet, everything worked, and was very reasonably priced!
Stayed 1 night in Jan 2024
Response from Karly on Feb 2, 2024
Phillip,Thank you for leaving a review. We are glad you enjoyed your stay with us and we hope to see you back soon!

10/10 Excellent

Teressa

Stayed 1 night in Jan 2024
Response from Managment on Feb 12, 2024
Dear values guest, thank you for taking the time to complete our online review. we hope to see youagain soon!

2/10 Terrible

PHAIVANH

Business traveler, Traveled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Hot cheetos all over the kids room. Our room was on bottom floor and door gap was so big that it made it hard to sleep from the light shining in. Roaches in the curtains and beneath the bed. Absolutely disgusting.
Stayed 1 night in Oct 2023
Response from Management on Jan 17, 2024
Dear Guest,Thank you for the review. We are sorry to hear about your negative experience during your stay. We completely understand your disappointment and frustration as a result of all the issues you've mentioned. We will definitely take action and take steps to prevent similar incidents from happening in the future. We hope to see you back.

2/10 Terrible

Sam

Stayed 1 night in Jan 2024
Response from Management on Jan 17, 2024
Dear Sam,Thank you for the review. We are sorry to hear about your negative experience during your stay. We completely understand your disappointment and frustration as a result of all the issues you've mentioned. We will definitely take action and take steps to prevent similar incidents from happening in the future. We hope to see you back.

2/10 Terrible

Noe

Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
Need more cleaning and Smell are Horrible
Stayed 1 night in Jan 2024
Response from Karly on Jan 17, 2024
Dear Noe,Thank you for the review. We are sorry to hear about your negative experience during your stay. We completely understand your disappointment and frustration as a result of all the issues you've mentioned. We will definitely take action and take steps to prevent similar incidents from happening in the future. We hope to see you back.

6/10 Okay

Mark

Liked: Cleanliness, staff & service, property conditions & facilities
Bugs in the bathroom, dirty floors, stained towels and wash rags, room was “smoke free” but smelled liked stale cigarette smoke
Stayed 1 night in Jan 2024
Response from General Manager on Jan 15, 2024
On behalf of our entire team we would like to apologize for the issues you experienced during your stay. We are working hard to improve our property for a memorable guest experience. We hope to properly host you again in the future.

2/10 Terrible

Russell

Traveled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Elevators didn't work No towels in the room TV screen was broken room smelled, carpet was old, dirty and smelly. Bed was very comfortable though
Stayed 1 night in Jan 2024
Response from General Manager on Jan 15, 2024
On behalf of our entire team I would like to apologize for the issues you experienced during your stay. We are working hard to better improve our property and hope to properly host you again in the future.

2/10 Terrible

Javier

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 2 nights in Jan 2024
Response from Karly on Jan 12, 2024
Javier,Thank you for the review.

10/10 Excellent

Christopher

Liked: Cleanliness, staff & service
Elevators out of order
Stayed 1 night in Jan 2024
Response from Denise on Jan 10, 2024
Dear Christopher, Thank you for the positive review. We hope to see you again im your future travels. Sincerely, Denise ElyAssistant General Manager

2/10 Terrible

Sloan

Traveled with partner
Disliked: Property conditions & facilities
Stayed 1 night in Jan 2024
Response from Karly on Jan 12, 2024
Sloan,Thank you for leaving a review.

8/10 Good

Mark

Ok
There were bugs in the bathroom, stained washcloths, toilet not working properly! Entrance door handle only worked it you pulled up on it
Stayed 2 nights in Jan 2024
Response from Denise -AGM on Jan 8, 2024
Dear Mark,Thank you for the feedback. And I hope to see you soon so that we can make a more memorable stay for you here at Econo Lodge and Clarion Hotel in Broken Arrow. Again, thank you for the feedback.

8/10 Good

Christopher

Stayed 1 night in Jan 2024
Response from Denise on Jan 8, 2024
THANK YOU FOR THE REVIEW. HOPE TO SEE YOU AGAIN SOON.

8/10 Good

Christopher

Liked: Staff & service
Disliked: Property conditions & facilities
No elevator while being on the 4th floor, roaches, no breakfast for this side of the hotel. Lobby computers don't work. Other than that the staff is amazing!!! Very cool people. Accommodate you as best as possible. Seriously they are great!
Stayed 3 nights in Dec 2023
Response from General Manager on Jan 8, 2024
Thank you for taking the time to complete our online survey. We are working hard to better improve our property and hope to properly host you again in the future.

2/10 Terrible

Aissa

Traveled with partner
Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
I checked in to the Econo headed to my room. The moment I sat on the bed I saw a cockroach run across the floor before noticing a dead one in the middle of the room. I called the front desk and they were nice to assist. Before heading down we used the bathroom where two small roaches came from the tub before a huge roach ran into a whole in the corner of the wall. I left the property and had to find another place to stay.
Stayed 2 nights in Jan 2024
Response from General Manager on Jan 8, 2024
Thank you for taking the time to complete this survey. We are working hard to better improve our property and hope to better host you again in the future.

10/10 Excellent

Christopher

Stayed 1 night in Jan 2024
Response from General Manager on Jan 8, 2024
Thank you for completing our online survey.

2/10 Terrible

Javier

Business traveler
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Not one good thing to mention.
Stayed 1 night in Dec 2023
Response from General Manager on Jan 8, 2024
Thank you for taking the time to complete our online survey. We appreciate you feedback. we are working hard to better improver our property and hope to properly host you again in the future.

2/10 Terrible

Franklin

Disliked: Cleanliness, property conditions & facilities
Stayed 1 night in Dec 2023
Response from General Manager on Jan 8, 2024
Thank you for taking the time to complete our online survey. we appreciate your business.

10/10 Excellent

Aaron Michael

Response from Denise - Assistant General Manager on Feb 8, 2024
Dear Aaron,Thank you for the good review. We hope to see you again soon.

10/10 Excellent

Christopher

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Dec 2023
Response from Karly on Feb 2, 2024
Christopher,Thanks for staying at our hotel and expressing your satisfaction through the review by giving us the 5/5 rating. Your rating is very much encouraging and motivating for our hotel & staff. We continuously make efforts to better our hospitality and guest comfort. It is a pleasure to serve guests like you and your rating shall motivate us to better our hospitality. Hope to see you again soon!

10/10 Excellent

Christopher

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Dec 2023
Response from Karly on Feb 2, 2024
Christopher,Thanks for staying at our hotel and expressing your satisfaction through the review by giving us the 5/5 rating. Your rating is very much encouraging and motivating for our hotel & staff. We continuously make efforts to better our hospitality and guest comfort. It is a pleasure to serve guests like you and your rating shall motivate us to better our hospitality. Hope to see you again soon!

2/10 Terrible

Edwin

Business traveler
We found 4 ticks on the bed that came out. Never again
Stayed 3 nights in Dec 2023
Response from Denise - Assistant General Manager on Jan 2, 2024
Dear Edwin, I'm sorry to hear that we did not meet your expectations while staying here. Thank you for sharing your feedback so that I can let our leadership team know about the pest control, so this does not happen again in the future.

8/10 Good

Kelly

Liked: Cleanliness, staff & service
Stayed 4 nights in Dec 2023
Response from Denise - Assistant General Manager on Jan 2, 2024
Dear Kelly,Thank you for the review. Look forward to having as our guest in the future,

2/10 Terrible

Korbi

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Don’t book a room with this hotel they lie about there princess and can rope you into a situation where you will have to wait a week for a refund AT BEST. Don’t expect any human emotion other than annoyance from the desk girl with colored hair and face piercings. She is cute but don’t judge a book by its cover she doesn’t care.
Stayed 1 night in Dec 2023
Response from Denise - Assistant General Manager on Jan 2, 2024
Dear KorbiI'm sorry to hear that we did not meet your expectations while staying here. Thank you for sharing your feedback so that I can pass this along to our leadership team. For future reference. you could have a cash deposit on your reservation and at checkout it is released back to you faster than if you were to put a debit or credit card on file. So, we do have options for you. If you have not received your deposit, feel free to reach out to management.

2/10 Terrible

Lisa

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Roaches bedbugs reeked of smoke, heat didn’t work outter doors did not lock propped open mud on beds shower drains clogged
Stayed 1 night in Dec 2023
Response from General Manager on Dec 26, 2023
On behalf of our entire team I would like to apologize for failing to meet your expectations. We are working hard to better improve our property and hope to properly host you again in the future

2/10 Terrible

William

Stayed 1 night in Dec 2023
Response from General Manager on Dec 21, 2023
I am sorry things did not so as expected. We are working hard to better improve our property and hope to properly host you again in the future.

8/10 Good

Muhammad

Stayed 1 night in Dec 2023
Response from Management on Dec 20, 2023
Dear Muhammad,Thank you for the review. We hope to see you back soon.

2/10 Terrible

Kenneth

Disliked: Cleanliness, staff & service, property conditions & facilities
This place was super dirty there were roaches in the room the elevator didn't work
Stayed 3 nights in Dec 2023
Response from Management on Dec 20, 2023
Dear Kenneth,We sincerely regret to know that your experience was not as positive as expected. We have taken note of this to make sure we do better than ever for future guests. We hope to see you again.

4/10 Poor

Roberto

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
Basically it was 2 hotels in one building, the condition of the property wasn’t great. There was a funny smell as soon as you come into the building, I had to troubleshoot the cable. The doo unlocked but I had to ram the door with my shoulder just to get it open. The beds were like sleeping on stone. The only bright spot was the staff they were all very friendly and helpful.
Stayed 2 nights in Dec 2023
Response from Management on Dec 20, 2023
Dear Roberto,We sincerely regret to know that your experience was not as positive as expected. We have taken note of this to make sure we do better than ever for future guests. We hope to see you again.

2/10 Terrible

Trey

Stayed 1 night in Dec 2023
Response from General Manager on Dec 17, 2023
Thank you for staying with us!

2/10 Terrible

John

Traveled with family
Disliked: Cleanliness, property conditions & facilities, room comfort
Stayed 2 nights in Dec 2023
Response from General Manager on Dec 17, 2023
Thank you for staying with us!

8/10 Good

Madison

Liked: Staff & service, property conditions & facilities
Stayed 1 night in Dec 2023
Response from Management on Dec 15, 2023
Madison,Thank you for the review. We hope to see you back soon!

2/10 Terrible

Michael

Stayed 1 night in Dec 2023
Response from General Manager on Dec 7, 2023
Thank you for your feedback. We hope to see you back soon!

2/10 Terrible

Courtney

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Horrible!
Be warned, you get what you pay for. First impression when you walk into the building is that it has a stale/musty smell. The elevator sounded like it was going to just snap and fall the ground. When walking into the room, the stale smell was still there, we got a king bed, for 2 people. Only 3 pillows and they were the worst pillows ever. The bed felt like you were sleeping on bricks. The carpet constantly felts damp. The bed linen smelled stale, like the rooms hasn't been opened in months, the bathroom was extremely small but that's not what bothered us. The celling was literally peeling off, the wall paper was peeling as well. Even the shower was peeling. The shower head was dripping the whole time and that splattered onto the toilet, there was no extra toilet paper anywhere, we had to go buy our own. We even found ROACHES! They have signs posted saying that cleaning services are upon request, nope! They just go on in and clean up without a request, and STILL didnt replace the toilet paper. Overall, I get it. You get what you pay for, but I have experienced a cheaper place that was nicer than that hotel!
Stayed 3 nights in Dec 2023
Response from General Manager on Dec 7, 2023
On behalf of our entire team I would like to apologize for failing to meet your expectations. I have shared your feedback with our housekeeping department to better our service. we hope to properly host you again in the future.

2/10 Terrible

Deena

Liked: Amenities
Disliked: Cleanliness, staff & service, property conditions & facilities
I was not impressed with the fact that I had trouble locating to hotel. After locating it and getting into my room, I discovered that there werea variety of bugs, one of which looked like a cockroach. After my 2nd night, I discovered a few bug bites on my hands, face and thighs. About the same time, there was a major altercation between 2 or 3 guests, right outside my door with shouting, cusing, pushing and shoving. On person was pushed into my door. This was very disturbing. Lastly, i made multiplexattemps to speak with management to extend my stay (not necessarily in the same room), and there was no response from anyone from 8:30 am until about 6pm. Needless to say, it was a very disappointing experience.
Stayed 3 nights in Nov 2023
Response from Management on Dec 1, 2023
Deena,I am so sorry to hear about the unusual situation that you experienced during your recent stay with us. Please know that guest satisfaction is our utmost priority, and we take what you have shared very seriously. Your review has been shared with management so that appropriate measures can be taken. We hope to see you again.

10/10 Excellent

Laura

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice staff and clean rooms
Stayed 1 night in Nov 2023
Response from Management on Dec 1, 2023
Laura,Thanks for staying at our hotel and expressing your satisfaction through the review by giving us the 5/5 rating. Your rating is very much encouraging and motivating for our hotel & staff. We continuously make efforts to better our hospitality and guest comfort. It is a pleasure to serve guests like you and your rating shall motivate us to better our hospitality. Hope to see you again soon!

4/10 Poor

Edward

Traveled with group
Don’t know about other properties. Smallest bathroom in the world. Pillows were awful. You get what you pay for.
Stayed 2 nights in Nov 2023
Response from Management on Dec 1, 2023
Edward,We are sorry your stay was not up to our high standards. We will make every effort to ensure we do better in the future. Thank you for taking the time to leave a review. We hope to see you again soon.

10/10 Excellent

Laura

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff nice and clean
Stayed 1 night in Nov 2023
Response from Management on Dec 1, 2023
Laura,Thanks for staying at our hotel and expressing your satisfaction through the review by giving us the 5/5 rating. Your rating is very much encouraging and motivating for our hotel & staff. We continuously make efforts to better our hospitality and guest comfort. It is a pleasure to serve guests like you and your rating shall motivate us to better our hospitality. Hope to see you again soon!

4/10 Poor

Artis

Traveled with group, Business traveler
Disliked: Amenities, property conditions & facilities
The property was dirty and smells moldy. The tolet ran all night and kids and dogs running down the hallways. In the room the stucco was falling off the walls. Disappointed because it was nothing like the info on the page.
Stayed 2 nights in Nov 2023
Response from Management on Dec 1, 2023
Artis,I am so sorry to hear about the unusual situation that you experienced during your recent stay with us. Please know that guest satisfaction is our utmost priority, and we take what you have shared very seriously. Your review has been shared with management so that appropriate measures can be taken. We hope to see you again.