We arrived, no staff available. Waited almost 10 mins and Norman Bates appeared. He recieved phone calls at his desk with complaints of no water, when we showed empathy he told us he loved it when people complained. We was charged for a room that didnt match the picturesthat was on the website. We went into an elevator covered in furniture packing quilts and at the door exiting was work being done with dust, the ice maker pulled out and cords showing, the ugly parts. We knew it was under construction but it was a little much. When we got to the room, one of our travelors used the bathroom, there wasnt water to flush and no went in the bathroom. We left for 2 hours to find water for the rest of use to use the bathroom and wash hands. Water was on when we returned. The beautiful pictures of the hot tub was decieving, it was an ugly empty hole with patio chairs and tape around it like a crime scene. We tried to use the heated indoor pool, it was pretty but had loose hair floating in it and it was chilled. When asked, Norman Bates said he forgot to turn the heat back on in the pool because lack of water. That makes no sense. We asked for a extra pillow for our 3rd person and he entered the laundry room and dug around for one. The pillow case was wrinkly and the pillow stale, almost like smoke. We didnt use it. Same with the couch hide a bed. The clenliness was questionable. The furniture is ugly, out of date and not worth the 220.00 plus we paid and a 50 dollar deposit. Horrible.