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Reviews of Comfort Inn South Tulsa - Woodland Hills

2.5 out of 5
Comfort Inn South Tulsa - Woodland Hills
9010 E 71st Street, Tulsa, OK

Reviews

7.8

Good

Rating 10 - Excellent. 336 out of 887 reviews" "
Rating 8 - Good. 280 out of 887 reviews" "
Rating 6 - Okay. 123 out of 887 reviews" "
Rating 4 - Poor. 66 out of 887 reviews" "
Rating 2 - Terrible. 82 out of 887 reviews" "

8.0/10

Cleanliness

8.2/10

Staff & service

7.2/10

Amenities

7.8/10

Property conditions & facilities

7.0/10

Eco-friendliness

Reviews

2/10 Terrible

Brad

Disliked: Cleanliness, property conditions & facilities
Stayed 1 night in Apr 2024

2/10 Terrible

Crystal

Got there and said room wasnt available
Stayed 1 night in Mar 2024

6/10 Okay

Austin

Traveled with partner
Disliked: Amenities
Check in was an absolute nightmare. We went into our room and found sheets piled against the wall with our bed not made. The lady at the front desk then sent us into another room that also had dirty sheets in addition to dirty towels lying all over the bathroom. After going back to the front desk, we waited 30 minutes in the lobby for the manager to clean four or five rooms because apparently housekeeping neglected to do their jobs. To top this all off, the elevator button for the lobby was broke so we had to carry all of our luggage up and down two flights of stairs. After finally getting into a clean room (which was two queens as opposed to the one king bed we reserved and paid for) the room was sufficient and we had a good night's sleep.
Stayed 1 night in Mar 2024
Response from Lori M on Apr 15, 2024
Thank you for taking the time to share your feedback with us. We sincerely apologize for the inconveniences you experienced during your stay. Rest assured, we take your comments seriously and will address the issues you have raised with our team to ensure better service in the future. We appreciate your understanding and hope to have the opportunity to welcome you back for a more seamless stay.

4/10 Poor

Robin

Traveled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel was dirty as was areas of my room. The elevator would only go to the 2nd floor as the 1st floor button was missing entirely, which forced us to take the stairs. Loaded with bags and having an injured back made that difficult for me. A light bulb was burned out in my room. I asked the desk for one but they didn’t seem to know where to find one. I won’t be coming back again.
Stayed 1 night in Mar 2024
Response from Lori M on Mar 29, 2024
Dear valued customer, Thank you for bringing these concerns to our attention. We regret that your experience did not meet your expectations, and shared your feedback with our team, in order to improve in these areas. It's always hard to predict when an elevator will go out. We sincerely apologize that it occurred during your stay.

2/10 Terrible

Barbara

Traveled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Dead cockroaches in the bathroom and the entire floor smelled of cigarette smoke.
Stayed 2 nights in Mar 2024

10/10 Excellent

D'Lon

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024

8/10 Good

Kenneth

Stayed 1 night in Feb 2024

2/10 Terrible

Floyd

Disliked: Cleanliness, property conditions & facilities
Stayed 1 night in Feb 2024

8/10 Good

Ashley

Traveled with family and small children
Liked: Cleanliness, staff & service
Perfect stay! Elevator was broke down and we were not informed at check out and we were on the third floor other than that no issues at all!
Stayed 1 night in Feb 2024
Response from Lori M on Mar 29, 2024
Dear Valued Customer, Thank you for bringing this concern to our attention. It's never a good time for an elevator to break and we sincerely apologize for the inconvenience. We appreciate your business and hope that you will return when the elevator works. Thank you once more.

2/10 Terrible

Luke

Traveled with partner
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
The entire hotel smelled like cigarette smoke and weed. The rickety elevator broke while we were there so we had to bring all of our things down the stairs when we left. The elevator was half open for 2 days with no out of order sign or the opening blocked off. We had to walk by multiple workers smoking at the front door every time we walked in. Had multiple police show up at the hotel during our stay. Was not safe at all.
Stayed 2 nights in Feb 2024
Response from Lori on Feb 6, 2024
Dear Luke,Thank you for choosing our hotel and for bringing this matter to our attention. We are truly sorry that your stay with us did not meet your expectations. We did have and encounter that was out of our control with a guest that the police were looking for. We are thankful they patrol and are looking out for our safety. Unfortunately during your visit you faced some service deficiencies due to some technical problems with our elevator. We quickly corrected the issue by calling a repairman. We are deeply sorry and would like to give you an upgrade with your next stay at one of our properties. Your feedback is important to us. I hope you give us another visit so that we can show you that we have corrected the problems we have control over. We will make sure your next visit is a delightful one.Sincerey,

2/10 Terrible

Julie

Business traveler
Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
Let's start with the good. Tara at the front desk was very helpful and nice. I had keys that wouldn't work repeatedly, tvs that wouldnt work. The entire check in process took well over 30 minutes due to these issues which i was very annoyed at. Having to walk back & forth to the front desk w/my luggage. Was assigned THREE different rooms to find one that a tv would work! The property is DISGUSTING. Carpets are stained & dirty. I had gum or something sticky in my room. Hotel reeks of cigarette smoke, you can hear people above you which is very unpleasant. Was told breakfast was at 630 get down there & she says it's not ready until 7 then goes back there & says its ready ? Everything was ready to serve so i didnt understand her telling me it wasnt?? The entire property is worn down and outdated, and most of all DIRTY. It is located next to a nice shopping center, nice places to eat and the mall. But don't stay there, its trully disgusting.
Response from Lori M on Feb 1, 2024
We are very sorry to hear that you had a negative experience at our hotel. We value your feedback, and we want to make things right. We appreciate your loyalty, and we hope to have another opportunity to serve you better in the future. Thank you for choosing our hotel and for sharing your concerns with us.Sincerely,Hotel Manager

4/10 Poor

Tara

Liked: Property conditions & facilities
Stayed 1 night in Jan 2024

2/10 Terrible

Cagri

Disliked: Cleanliness, property conditions & facilities
Bugs and insects
Response from Lori M on Feb 1, 2024
Dear Hotel Guest,We are very sorry to hear that you had a roach in your room during your stay at our hotel. This is unacceptable and we apologize for any inconvenience, or discomfort this may have caused you. We take pest control very seriously and we have contacted our exterminator to inspect and treat the room. We hope that you will accept our sincere apology and that you will give us another chance to serve you better in the future. Thank you for choosing our hotel and for sharing your feedback with us.Sincerely,Lori M

2/10 Terrible

Eva

Traveled with group
Disliked: Cleanliness, staff & service, property conditions & facilities
Filthy stains rundown had to clean desk off my self
Stayed 1 night in Jan 2024
Response from Lori M on Feb 1, 2024
Dear Eva,We are very sorry to hear that you had a negative experience during your stay at our hotel. We apologize for the inconvenience and discomfort caused by the stains on the desk in your room. This is not the standard of cleanliness and service that we strive to provide to our valued customers.We have informed our housekeeping staff to be more diligent and thorough in their cleaning procedures. We have also inspected and sanitized all the rooms to ensure that they meet our high standards of hygiene and quality. As a gesture of goodwill, we would like to offer you a complimentary upgrade to a suite for your next visit. We hope that you will give us another chance to serve you better and make up for this unfortunate incident.Thank you for choosing our hotel and we look forward to welcoming you back soon.

4/10 Poor

Catherine

Disliked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jan 2024
Response from Lori M on Feb 3, 2024
Dear Eva,We are very sorry to hear that you had a negative experience during your stay at our hotel. We apologize for the inconvenience and discomfort caused by the stains on the desk in your room. This is not the standard of cleanliness and service that we strive to provide to our valued customers.We have informed our housekeeping staff to be more diligent and thorough in their cleaning procedures. We have also inspected and sanitized all the rooms to ensure that they meet our high standards of hygiene and quality. As a gesture of goodwill, we would like to offer you a complimentary upgrade to a suite for your next visit. We hope that you will give us another chance to serve you better and make up for this unfortunate incident.Thank you for choosing our hotel and we look forward to welcoming you back soon.

2/10 Terrible

Keli

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jan 2024

2/10 Terrible

tricia

It was just a all round bad stay the room the smoke smell the partying till 9in the morning the knocking on my door late at night
Stayed 1 night in Dec 2023

2/10 Terrible

Girish

Traveled with family
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Poorly Run Hotel
Stayed 3 nights in Dec 2023

8/10 Good

Jason

Business traveler
Liked: Room comfort
I will stay there again. Price was good and it was quite and clean. The coffee maker still had water in it that had mold in it. But that is why I don’t use a Keurig. Everything else was good.
Stayed 1 night in Dec 2023

10/10 Excellent

James

Liked: Cleanliness, staff & service
Nuce staff
Stayed 1 night in Dec 2023

6/10 Okay

Laura

Liked: Property conditions & facilities
Disliked: Staff & service
They sent me to a toom that was not clean first. But they put me in another room quickly. However, the tv did not work. The worst part was when my fiance called for more toilet paper, we were told they did not have any.
Stayed 1 night in Dec 2023

2/10 Terrible

Benjamin

Traveled with group
Disliked: Cleanliness, staff & service, property conditions & facilities
The room had no toilet paper, floor haid clumps of hair, razor guards and used jelly packets on the floor. Pillow had no pillow cases. Smoke alarm was wrapped in plastic. The whole building smelled like an ash try and Marijuana.
Stayed 1 night in Dec 2023

4/10 Poor

William

Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities, room comfort
Stayed 1 night in Dec 2023

2/10 Terrible

Brandon

Traveled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
My card information was stolen the room was filthy horrible
Stayed 2 nights in Dec 2023

6/10 Okay

Shelly

Traveled with family
Liked: Staff & service, property conditions & facilities
A little uncomfortable by all those just "hanging"
There was a lot of people just hanging out. I realize it was the weekend, but the people that were just hanging looked like that they had been there awhile. Not a place I will go back too. This seemed more like an extended stay type of environment than one that you are staying at for a short trip or a business trip.
Stayed 1 night in Dec 2023

2/10 Terrible

James

Stayed 2 nights in Dec 2023

4/10 Poor

Aquella

Disliked: Cleanliness, property conditions & facilities
There were several roaches in the room everyday. Spider webs hanging from the ceiling. Very disgusting!
Stayed 3 nights in Nov 2023

2/10 Terrible

Michael, Springdale

Disliked: Cleanliness, staff & service, property conditions & facilities
No one should stay at this property until it is cleaned up. It had some very sketchy people working there and the surroundings made us feel scared about staying the night (which is sad because it is located right next to the mall and good eating establishments). We ended up leaving and the poor lady working the desk was in tears because ipeople checking in at the same time were complaining about keys not working, rooms being dirty etc. it was a real mess. I wish I had read the reviews before I booked it.
Stayed 1 night in Dec 2023

4/10 Poor

Tafadzwa

Disliked: Cleanliness, amenities, property conditions & facilities
First, I would like to mention the helpful staff who were able to check me in and assist me. That was very much appreciated. However, I would not recommend anyone to stay at this hotel. There were a couple of issues I encountered while staying: - Bedroom state: When I arrived to the room, it did not look like it was properly maintained as the lamp was ripped, the bath tub in the room had strands of hair on the wall. Combined with the dust that was collected on the AC, the room environment was less than ideal - Breakfast options: Limited options to choose from when I checked the breakfast lounge (existing option was alright but could be expanded further) - (Entrance) There were multiple instances where the hotels cards provided would not unlock my room nor the hotel entrance. As a result, I had to constantly go downstairs to the lobby to get it fixed. I heard this is a frequent issue and hope that management can improve this in future. Overall, it was a below average experience and hope that the place can implement these changes.
Stayed 3 nights in Nov 2023

10/10 Excellent

kimberly

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
It was very clean.
Stayed 1 night in Dec 2023

10/10 Excellent

Eseta

Traveled with family and small children, Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We stayed for 5 days from Minnesota and it was so convenient driving around! Staff were very kind and friendly and breakfast was always on point with that waffle maker they got there!
Stayed 5 nights in Nov 2023

2/10 Terrible

olga

Traveled with family
Disliked: Cleanliness, property conditions & facilities
well do begin with the computer was down from morning until night. first key did not work plus being a non smoking hotel there was cigarette smoke. desk clerk stated it was probably cleaning person. i called at 9:30 in the morning and the phone rang and rang. finally the desk clerk answered and was having trouble talking to me as she was also frying eggs for the guest since they had no kitchen person. when i got there at 4 to check in the same lady (who was wonderful) again stated that the computer was down and they were working from one lap top people were in the lobby to check in so they had to wait quite a while. the manager at that time finally came in. so since our first key did not work and smoke was on the floor we were given another key. opened the door and the room was filty and not cleaned. so we went to the desk and the morning lady was still there trying to please everyone. the manager heard that our room was not clean and saw people in the lobby so she left. the poor breakfast desk clerk was all by herself not knowing what happened to the manager. the guests were looking out the window and first we thought she left however she was taking a smoke. finally the manager came in. the morning manager canceled out reservations due to all the problems we encountered and saw. the computer system was still down. i am hoping that i will be getting a refund on this reservation. i will second plan on comfort inn for any reservations.
Stayed 2 nights in Nov 2023

8/10 Good

Oliver

Liked: Cleanliness, staff & service, property conditions & facilities
Easy parking
Stayed 1 night in Nov 2023

2/10 Terrible

Tonya

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Don't get fooled by the good reviews.
I've stayed at Comfort Inns at different locations and had wonderful experiences but this weekend, we stayed at the Tulsa OK (Woodland Hills) an it was awful. I could tell from the lack of cleanliness when I walked through the door, but against my better judgement I still stayed 2 nights. When I arrived at almost 9pm,(keep in mind check in was 3pm) the room wasn't ready, so we took the key and went to the grocery store. When we got back the we were exhausted. The bedsheets looked as if they just remade the bed from the previous guest and never changed the sheets. Tried to call the front desk but the phone didn't work. So we put clean towels on top of the blanket. The next morning (Saturday)we left out at 9am and before leaving we requested room service. We got back at around 8:45pm and the keys didn't work. Went to the front and got new keys. Went back to the room only to discover NO ONE had cleaned the room. When we went back to the front desk the lady was very rude about it and pretty much said "oh well" and gave us some clean but dingy looking towels. There was a gentleman there that heard the conversation and could only offer an apology. Later that night (early Sunday morning) we were awakened to a couple cursing and yelling at one another in the hallway outside our door which by the way had a large gap at the bottom. Sunday as we were getting our things together to check out early, a ROACH was crawling down the wall. NEVER AGAIN! Won't upload a pic.
Stayed 2 nights in Nov 2023

2/10 Terrible

Susan

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
DIRTY
Bed sheets not changed. Pair of red fuzzy socks in the bed. Room smelled, window was open, trying to air it out. We left within 10 minutes, Comfort Inn would not refund our 2 night stay. Thank you Hotels.com for refunding us, but Comfort Inn should have had the decency to do so.
Stayed 2 nights in Nov 2023

10/10 Excellent

Luis

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Nov 2023

6/10 Okay

Paula

Traveled with family
Liked: Room comfort
Disliked: Property conditions & facilities
Stayed 2 nights in Nov 2023

6/10 Okay

Verified traveler

Disliked: Cleanliness, property conditions & facilities
Dead bugs in bathroom. Someone had tied a plastic bag over the smoke detector location was ok. Stay was ok. Not the best but not the worst.
Stayed 1 night in Nov 2023

8/10 Good

Deborah

Business traveler, Traveled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Nov 2023

6/10 Okay

Verified traveler

Traveled with family
Liked: Staff & service, room comfort
Visible evidence of cockroaches in room.
Stayed 1 night in Oct 2023

6/10 Okay

Jesse

Stayed 1 night in Oct 2023

4/10 Poor

Bradley

Traveled with family
Smells
Entire place smelled like cigarettes and elevator shut down three times while we were going to the 3rd floor. AC wasn’t cold and leaked water on the floor.
Stayed 1 night in Oct 2023

2/10 Terrible

Carla

Disliked: Cleanliness, property conditions & facilities, room comfort
Lazy Staff
I took 1 hour to get checked in. None of the rooms were cleaned. So had to wait on a room to be cleaned
Stayed 1 night in Oct 2023

4/10 Poor

Dakota

Disliked: Cleanliness, staff & service, property conditions & facilities
Stayed 4 nights in Oct 2023

2/10 Terrible

Jake

Traveled with partner
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
I know I arrived to my room. The linens were on top of the bed dirty. There was spilled milk in the bathroom the soap for the shower was in Plastic cups in the bathroom Because it's too hard for them to refill the ones that are hanging on the wall in the shower, the manager said. They sent someone to clean the room and we were up there At the room while he cleaned it, and he wasn't even gonna vacuum or clean the bathroom. He just made the beds. I had to vacuum myself. Originally I had booked for a king room and they gave me a double. I have stayed here over thirty times in the last year and I asked them if they could Give me another night. They said no the best I can do is give you ten percent off.
Stayed 1 night in Oct 2023

8/10 Good

Nicole

Liked: Staff & service, property conditions & facilities
Upstairs tenants very loud and bumpy
Stayed 1 night in Oct 2023

4/10 Poor

Verified traveler

Disliked: Cleanliness, property conditions & facilities
Unclean room, convenient location
There was nobody at the desk when I got there and no bell or anything, so there was a wait to check in. The room had not been cleaned. There was a bag of trash, plus more trash in a garbage can. There were wet towels in the bathtub. The bed was not made. I stayed there five nights and never had anyone clean the room. The garbage that was there when I checked in was still there when I left. The breakfast area was hit or miss. One day, there were no forks. Another day, there was no milk or fruit or fruit juice. When I did see workers, they were friendly. The location was convenient and the price was reasonable.
Stayed 5 nights in Oct 2023

10/10 Excellent

Keith

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Sep 2023

2/10 Terrible

Dalton

Disliked: Staff & service, property conditions & facilities
Do not stay here. I could not get an early check in which is understandable, but once I did finally get checked in it took 30 minutes and they also put me into the wrong room. When I was trying to go to sleep after midnight I had somebody trying to come into my room. I got a call to the room asking me all sorts of questions making sure I didn’t sneak into the hotel room when in fact the person just put me in the wrong room. Also the AC did not work luckily it was under 60 outside yesterday night so I could open up the window.
Stayed 1 night in Oct 2023

2/10 Terrible

Erika

Traveled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
First room smelled horrible had fridge full of food still. Next room smelled like cigarettes and hallways smelled like I was in a casino. Left after the second room was still nasty.
Stayed 1 night in Oct 2023