Standard Room, 1 Queen Bed, Non Smoking | Desk, iron/ironing board, free WiFi, bed sheets
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Reviews of Quality Inn Tulsa - Downtown West

2.5 out of 5
Quality Inn Tulsa - Downtown West
2316 W Cameron St, Tulsa, OK

Reviews

7.0

Good

Rating 10 - Excellent. 261 out of 950 reviews" "
Rating 8 - Good. 286 out of 950 reviews" "
Rating 6 - Okay. 139 out of 950 reviews" "
Rating 4 - Poor. 110 out of 950 reviews" "
Rating 2 - Terrible. 154 out of 950 reviews" "

7.2/10

Cleanliness

7.8/10

Staff & service

5.8/10

Amenities

6.6/10

Property conditions & facilities

5.2/10

Eco-friendliness

Reviews

2/10 Terrible

Colton

Liked: Property conditions & facilities
Disliked: Staff & service
Stayed 1 night in Feb 2024

2/10 Terrible

Amberr

Traveled with partner
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything was Terrible ! It was Dirty Nasty Un kept literally everything was broken! I showered on site and the shampoo and body lotion were half empty from the other guests using them. I’ll be showing as soon as I get home to wash off that hotel!!
Stayed 1 night in Feb 2024

4/10 Poor

Brittany

Disliked: Cleanliness, property conditions & facilities, room comfort
Stayed 2 nights in Jan 2024

4/10 Poor

Brittany

Liked: Staff & service, room comfort
Needs changes
The size of the room was amazing. However it desperately needed some updating on a few things. The bed was very comfy. The first couple hours I was there someone kept trying to get into my room. The smell of weed was very strong. The night shift workers were not professional. Someone kept putting their dirty towels and trash outside my door and it stayed there the whole weekend. I would probably never stay there again unless things change.
Stayed 2 nights in Jan 2024

6/10 Okay

Mike

Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
Stayed 1 night in Jan 2024

2/10 Terrible

Gina

Disliked: Cleanliness, property conditions & facilities, room comfort
Stayed 1 night in Jan 2024

8/10 Good

Isabella

Traveled with partner
Liked: Cleanliness, staff & service
For a low-end hotel it was really great. It was a reasonable price and it honestly exceeded my expectations. Naturally, it didn’t have absolutely stellar amenities, but you can’t expect that from a low end hotel and they absolutely had more than I expected. I like their complimentary free breakfast and the staff was very friendly and accommodating. The only two main things I can complain about is the homeless people that tend to wander the area and the hallways usually smell like cleaner which made my asthmatic partner kinda light headed but this is definitely worth the money and very safe for a low end hotel. The cameras at every corner made me feel very secure.
Stayed 5 nights in Dec 2023

2/10 Terrible

Adrienne

Traveled with partner
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
We got bedbugs here.
Stayed 1 night in Oct 2023

2/10 Terrible

Angelina J.

Disliked: Cleanliness, property conditions & facilities
Stayed 2 nights in Dec 2023

2/10 Terrible

Lindsey

Disliked: Cleanliness, staff & service, property conditions & facilities
The bathroom had at least 10 dead roaches in it
Stayed 1 night in Dec 2023

2/10 Terrible

Gregory

Business traveler
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
This hotel is a s#!t show. EVERY ROOM SUCKED! They were “kind enough” to offer me others, BUT THEY ALL SUCKED (filthy, noisy, dilapidated). Above it all, EXPEDIA IS REFUSING A REFUND. I guess same people own that hotel and expedia. Can’t give a refund because of a “not our problem” policy at expedia. Both parties here (hotel and expedia) are money grabbing scams. Take my $60 and choke on it. I WILL NEVER USE EXPEDIA AGAIN. Plenty of services out there that will screw me over, but I am happy to say that expedia wont be getting my money ever again.
Stayed 1 night in Dec 2023

10/10 Excellent

Ferdous

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Dec 2023

6/10 Okay

Lizabeth

Traveled with partner
Liked: Cleanliness, staff & service
Disliked: Amenities
It's winter and there was no real blanket on the bed. Just a very thin white cover that I could see through and it was more like a sheet. There were dead bugs on the windowsill. The furniture is shabby and damaged. The bathroom door would not close unless it was slammed. The bed was hard and uncomfortable; neither of us slept hardly at all. The breakfast was just some scrambled egg substitute and toast or bagels. I guess you get what you pay for.
Stayed 1 night in Nov 2023

2/10 Terrible

Gary

Disliked: Amenities, property conditions & facilities
They do not invest in upkeep of the facilities from the tattered flags outside to the severely weathered desk chair in th room. Trash pulled in corners outside elevator, 3rd floor.
Stayed 3 nights in Nov 2023

8/10 Good

Dickson

Nice
Stayed 2 nights in Nov 2023

2/10 Terrible

Lukas

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Front desk was slow and very rude. Bed did not have any sheets. Door was already open. We canceled the booking but did not get a refund
Stayed 1 night in Nov 2023

10/10 Excellent

Janet

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Nov 2023

2/10 Terrible

Verified traveler

Disliked: Cleanliness, property conditions & facilities, room comfort
Siders on the ceiling. Doors didn't lock. I don't think that Hotels.com did not check this hotel. Very, very sketchy.
Stayed 1 night in Oct 2023

10/10 Excellent

Sherry

Stayed 1 night in Oct 2023

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Oct 2023

4/10 Poor

MT

Disliked: Cleanliness, property conditions & facilities
ok but...
the property is run down. due to the rate, it attracts undesirable guests. our entire floor smelled of weed. the room was good size BUT... Is in need of general maintenace and remodel.
Stayed 1 night in Oct 2023

10/10 Excellent

Jose

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very nice and helpful employees
Stayed 1 night in Oct 2023

4/10 Poor

Joe

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities, room comfort
Friendly staff but an older worn out place. Good.
The staff was great. Friendly and helpful. My tv did not worst all. I mentioned it the 1st day and got nothing.
Stayed 2 nights in Oct 2023

4/10 Poor

Morgan

Traveled with partner
Disliked: Cleanliness, property conditions & facilities
This hotel has stains and small damages almost everywhere, even had a bed with a damaged bed frame. The house cleaning does not do a thorough enough job of cleaning the rooms; the toilet paper in use in the bathroom had needle blood on it and the floors were dirty.
Stayed 2 nights in Sep 2023

2/10 Terrible

Arthur

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Don't stay here!
I had driven about 11 hours from Boulder CO. and arrived at the hotel about 1/2 hour after sunset. Everything was dark! No lighting. If it hadn't been for my GPS, I wouldn't have known I was at the right place. As I sat in the parking lot bewildered, suddenly all the lights came on. At the check in desk, the host wouldn't make eye contact as she mumbled something at me. I had to initial and sign some paperwork which I thought was odd. When I entered my room, it reeked of cigarette smoke. There was a used Q-tip on the floor, along with some cellophane (candy?) wrappers. Gross. I walked out on the balcony and saw that over half of the lights in the parking lot were out. I went downstairs and moved my car so that it was under one of the lights that worked. Too exhausted from driving all day to complain, I took a hot shower and was asleep in seconds. I will never stay at any Quality Inn again.
Stayed 1 night in Sep 2023

2/10 Terrible

Wanda, Fort Smith

Traveled with family
Disliked: Staff & service
My son has a reservation here for Sept 23rd, has the Expedia itinerary, confirmation number and proof of payment and they couldn’t find his reservation and turned him away. Expedia made it right but I don’t recommend this hotel at all!
Stayed 1 night in Sep 2023

6/10 Okay

Parker

Stayed 2 nights in Aug 2023
Response from sam on Aug 29, 2023
Dear Parker ,Thank you for taking time and giving us your feed back, we apologize for the discomfort you had during your stay. we appreciate your feed back.

6/10 Okay

Carolyn

Business traveler
Disliked: Cleanliness, property conditions & facilities
Poor housekeeping/maintaince
Checked into room to find housekeeping hadn't changed the sheets. Pet/dog hair all over both beds. I went to ask for another room and find curtains hanging off the rod, shower tub was cracked, putting water into the wall, part of the drawers were missing and the grab bar to the shower was falling apart. Only good thing was bed was comfortable and water was hot.
Stayed 1 night in Aug 2023
Response from sam on Aug 29, 2023
Dear Carolyn,thank you for taking time and giving us your feed back, we apologize for the discomfort you had during your stay, we have addressed all the issues and we appreciate your feed back.

2/10 Terrible

Maria

Traveled with partner
Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
This was pretty close to everything we needed to be at for an event. But that's about it. Our room wasn't cleaned before we came in, they only swapped the sheets and gave us towels. There was a dead cockroach in our bathroom. All the room lights were burnt out. The smoke detector has been completely ripped out of the ceiling. There was a door with no lock to an inaccessible balcony. They had a ratty ass leather office chair that would have been better if they'd thrown it away than to have it. There was libt hanging out of the vents. The main door had a board partially dismantled from it, sticking out, with a screw where it could stab you. All the paint jobs were half assed. The elevator was isolated and partially outside. The breakfast food sucked. The pitchers has open tops inside the fridge. The staff was really nice. But that's about it. This is the most ghetto hotel I have ever stayed at. "Quality" my ass. Do NOT stay here. I did complain to Expedia that emailed the hotel. But they never got back with us or changed our room. And I have crippling anxiety. Plus we were doing a comicon this weekend, it is inconvenient and useless to change rooms when my cosplay stuff is scattered everywhere.
Response from sam on Aug 29, 2023
Dear Maria,Thank you for taking time and giving us your feed back, we apologize for the discomfort, we have addressed all the issues we appreciate your feed back.

8/10 Good

Kenneth

Stayed 4 nights in Jun 2023
Response from sam on Jun 26, 2023
Dear Kenneth,Thank you for taking time and giving us your feed back we appreciate it.regards,

6/10 Okay

Angela

Disliked: Staff & service
Unreasonable
Stay was fine except the franchise owner would not refund the full weekend day charge, only when I showed up in person and asked what the deal was...he charged me an amount over the late checkout fee.
Stayed 6 nights in May 2023
Response from sam on Jun 26, 2023
Dear Angela,Thank you for taking time and giving us your feed back, we appreciate it.regards,

6/10 Okay

Joshua

Business traveler, Traveled with family
The property was not well kept. Holes in the wall, bathroom fixtures loose. The elevator roof was missing light covers and was exposed to the outdoors. The room was fine, realtively clean. The people were nice but not really friendly. The food was the same each day and not real great. It was just an average place to stay.
Stayed 4 nights in Jun 2023
Response from sam on Jun 26, 2023
Dear Joshua,Thank you for taking time and giving us your feed back, we apologize for the discomfort you had during your stay. We appreciate your feed back.

2/10 Terrible

Chester

Traveled with partner
Disliked: Cleanliness, staff & service, property conditions & facilities
Lost power all night and they charged me as if I wasn’t inconvenience and left a day early and was charging me half of room cost. No backup Generators
Stayed 3 nights in Jun 2023
Response from sam on Jun 26, 2023
Dear Chester,Thank you for for your feed back, sometime things go beyond our control that what happened during your stay.we apologize for the discomfort .regards,

2/10 Terrible

Jessica

Business traveler
Disliked: Cleanliness, staff & service, property conditions & facilities
Not for me
This place gives recovery home vibes , its dirty and poorly maintained
Stayed 1 night in Jun 2023
Response from Maranda on Jun 14, 2023
Dear Jessica,Thank you for taking time and giving us your feed back, we appreciate it.we are sorry about the discomfort you had during your stay and we have addressed all the issues and thank you for letting us know.Regartds,

8/10 Good

Hasani

Stayed 1 night in Jun 2023

6/10 Okay

Kyle

Disliked: Cleanliness, property conditions & facilities, room comfort
Very rough hotel for the price.
Very dirty. Looks like they attempted to remodel it recently but ran out of money.
Stayed 1 night in May 2023
Response from sam on May 25, 2023
Dear Kyle,Thank you for taking time and giving us your feedback, we apologize for the discomfort you had during your stay, we have addressed all the issues. we appreciate your feed back.

2/10 Terrible

Tammie

Traveled with family
Disliked: Cleanliness, property conditions & facilities, room comfort
Worst hotel ever!!!!
My stay at this hotel was far below acceptable standards. When we arrived the halls were smelly like mildew, it was no air in the halls. Once we got to the room it was not cleaned. There were no pillow cases on the bed pillows, stain on the sheet, water spots on night stand from glasses, furniture still dirty, bugs in window sill, refrigerator dirty and wouldn't close, no ice bucket nor ironing board was in the room and lastly bathroom tub was dirty as well as the curtains and there was urine in the toilet and seat hadnt been cleaned. The room was discusting. I cleaned it along with the help they sent up after my complaint. I truly want my money back. Please take care of this. The front desk workers were informed of everything I mentioned here. The only reason I didn't check out upon arrival is because there were so many activities happening that weekend in Tulsa that most hotels downtown were sold out.
Stayed 2 nights in May 2023
Response from Heather on May 16, 2023
thank you for your feed back as we are working on fixing the issues you have mentioned hope to see you soon

6/10 Okay

Verified traveler

Traveled with family
Disliked: Property conditions & facilities
There was no lights in the ceiling and no remote for the television it was an older hotel so smelled some also no soap in the wash area for the bathroom
Stayed 1 night in May 2023
Response from sam on May 14, 2023
Dear Guest,Thank you for taking time and giving us your feed back, we apologize for the discomfort you had during your stay and we have addressed all the issues and we look forward to see you again.

4/10 Poor

Imbria

Traveled with group
Liked: Staff & service
Disliked: Cleanliness
Stayed 1 night in May 2023
Response from sam on May 14, 2023
Dear Imbria,Thank you for taking time and giving us your feed back we appreciate it.regards,

6/10 Okay

Pamela

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
Stayed 1 night in Apr 2023
Response from sam on Apr 29, 2023
Dear Pamela,thank you for taking time and giving us your feed back we appreciate it.

2/10 Terrible

Doris

Traveled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Tv did not work. Not clean. Bed very bad. Facilities very dated
Response from heather on Apr 27, 2023
thank you for your feed back we are fixing the issues and hope to see you again soon

2/10 Terrible

Robert

Traveled with group
Disliked: Cleanliness, property conditions & facilities, room comfort
Nasty hotels has bed bugs
Do not stay here the hotel has bed bugs and is very nasty
Stayed 1 night in Apr 2023
Response from Heather on Apr 27, 2023
thank you for your feed back we are working on the issues and hope to see you again soon

4/10 Poor

Cody

Traveled with family
Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
The staff was very friendly very professional very accommodating. The hotel was incredibly understaffed . The hotel was ran down and in need of a complete overhaul. Check in time was 3:00 p.m. did not have enough staff to clean the room. The lady from the front desk ended up cleaning our room. We went to our event and came back around midnight which was the first time we were able to get in the room. Almost everything in the hotel was broken, under stocked, unkept, or in need of complete replacement. Both bed frames were broken in our room. The air conditioner unit rattled constantly all night. Have bless these water in the bathroom runs for 10 minutes before we got hot water. The free hot breakfast was non-existent either the supplies were not present or some other reason. The hotel had multiple homeless people living on or close to the property. The grounds on the property were covered in litter. All Lamppost on property had been vandalized and destroyed. It seemed like this location had a great small team of employees trying to take care of a neglected property.
Stayed 1 night in Apr 2023
Response from Heather on Apr 27, 2023
hello and thank you for your feed back we are fixing the issues and trying to get more staff hope to see you again soon

6/10 Okay

Josh

Disliked: Property conditions & facilities
Fair Hotel
It was okay, but probably won’t stay there again. Pros: Location, room size and bed. Cons: Quality of room and furnishing were subpar for Quality Inn. View pictures to see images inside room of “upkeep.” Lack of attention to detail.
Shower head cover piece separated from tile.
Towel rake repair very poor and feel off when towel was removed.
Poor paint job throughout building and room.
Cabinet cover was damaged and drilled back on despite large crack and bottom sticking out.
Stayed 1 night in Apr 2023
Response from sam on Apr 18, 2023
Dear Josh,Thank you for taking time and giving us your feed back, we are in process of doing renovation in our hotel, thank you for bring this to our notice we have addressed all the issues we appreciate your feed back.

2/10 Terrible

Angelena

Disliked: Cleanliness, staff & service, property conditions & facilities
When I got to my room, one bed had crumbs in it, the other bed had a giant urine stain on the sheets, hair was all over the bathroom floor and the towels looked used and not clean. Went to the lobby, stating the condition ours was in, and desk lady didn’t seem surprised about the room being dirty.
Response from sam on Apr 16, 2023
Dear Angelena,Thank you for taking time and giving us your feed back, we apologize for he discomfort you had during your stay, we have addressed the issues you had mentioned we appreciate your feed back.

2/10 Terrible

Tyler

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
Simple, cleanliness, and building upkeep. And I don’t think my room ac works
Stayed 1 night in Apr 2023
Response from sam on Apr 13, 2023
Dear Tyler,Thank you for taking time and giving us your feed back, we apologize for the discomfort you had during your stay, we have addressed all the issues. we look forward to see you again and appreciate your feed back.

2/10 Terrible

e

Business traveler
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Horrible
STAY AWAY, STAY AWAY, front desk demanded a $100 cash deposit upon check in, room was booked and paid in advance. $100 cash was placed in envelope and held upon room inspection on check out. Have stayed here 3 times in previous 2 years, it just keeps getting worse.....never again
Stayed 1 night in Apr 2023
Response from sam on Apr 10, 2023
Dear E,Thank you for taking time and giving us your feed back, we have changed our policy from 1st of march 2023. we check the your room at check out and will give back your money , which is clearly informed at check in. Sorry about it we appreciate your feed back.regards,

8/10 Good

Layna

Stayed 1 night in Apr 2023
Response from Heather on Apr 27, 2023
thank you for your feed back we hope to see you soon

2/10 Terrible

Julie

Traveled with family
Disliked: Cleanliness, property conditions & facilities
Outside of the property seemed clean enough. After checking in, expectations dropped. On the way to the elevator, we were hit with the smell of pot. Second floor wasn't as bad, so we continued to our room. Once inside, it got worse, the bathroom, although it looked like they had tried to clean, still had hair in the shower and tweezers on the sink. Only two of the three bulbs were working. The lampshades were stained, as well as the duvet. The beds were lumpy and squeaked. The wooden headboards had very distinctive handprints on them. The fire alarm was hanging from the ceiling. To top it off, 2 minutes after we walked in, housekeeping knocked on the door and came in! We ended up going to another hotel.
Stayed 1 night in Mar 2023
Response from sam on Apr 13, 2023
Dear Julie ,Thank you for taking time and giving us your feed back we apologize for the discomfort you had during your stay, we are in the process of renovating the hotel, and i am sure when you visit next time you will give us better rating. we appreciate your feed back.

2/10 Terrible

Lisa

Traveled with family
Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
Checked us into a room that was already occupied. Bathtub had a crack in the bottom with a piece of tape holding it together and was moldy and gross. Hair in the drain. The towel rack was hanging off the wall. And only 1 towel. The windows dont have screens or locks.
Stayed 1 night in Mar 2023
Response from sam on Apr 13, 2023
Dear Lisa,Thank you for your feed back we apologize for the discomfort you had during your stay we have addressed all the issues and appreciate your feed back.