评分基于 998 条真实点评
3.4 客房清洁度
3.5 服务和员工
3.3 客房舒适度
3.1 酒店条件
Expedia 真实点评
用户：真实旅客
发布日期：2019年4月1日
Couldn't check in to our reserved room hours after check-in time because they were short-staffed and the dryers were broken. Offered a room that didn't accommodate our families needs or the option to wait 3+ hours for our original reserved room. All the carpeting leading to room was filthy and had little bits or trash throughout. The bathroom wall by the toilet was bubbling out and dirty. The toilet seat had many cuts into it and discolored in spots. The indoor pool was horribly disgusting. The smell was overpowering--like walking into a dirty dog kennel. The water was discolored--almost green. There was not enough chlorine in the water to handle the hundreds of families who bombarded it all day. Half of the features weren't turned on or working (i.e. palm tree sprinkler, two water cannons). The pool floor was bubbling up as we walked on it and chunks broke off and were floating in the water or were thrown to the walkways. The ONLY positive of our stay was the young lady the next morning who checked us out, she had a wonderful attitude and was very pleasant.
酒店管理层的评论
2019年6月17日，回复：酒店管理层 Jacquee
We are sorry you didn't enjoy your stay. The Lagoon has been resurfaced and things are operational now! We hope you come back to see the improvements we have made with the pool and housekeeping. Glad you the front desk representative was pleasant!
用户：真实旅客
发布日期：2019年3月31日
酒店管理层的评论
2019年6月17日，回复：酒店管理层 Jacquee
Sorry you didn't enjoy your stay, we hope you will come back soon and let us show you how we've improved!
用户：真实旅客
发布日期：2019年3月27日 发布在：Hotels
Not good. People were smoking weed in the halls. Very loud and trash on the floors in halls every where
酒店管理层的评论
2019年6月17日，回复：酒店管理层 Jacquee
Sorry you didn't enjoy your stay. We have guests escorted out when we know they are breaking the laws.We hope you will come back soon and let us show you how we've improved!
用户：真实旅客
发布日期：2019年3月27日 发布在：Hotels
Customer service at the front was slow. Check in took awhile. The room was big and spacious for a king bed room. There was no soap provided to wash hands. We couldn’t get in to our room all day Saturday because something was going on with all the locks and keys. The maintenance guy fixed our lock and double checked our key and then brought it down to us at the bar around 11 pm. The elevators were taking forever so there was lots of people waiting for a while. The pool was awesome for the kids. The bar was fun. Trent, Trey, and Matt were awesome.
酒店管理层的评论
2019年6月17日，回复：酒店管理层 Jacquee
So glad you enjoyed the staff in the bar and the room space! Glad maintenance took care of your room key! we hope you will come back and see the improvements we've made!
用户：真实旅客
发布日期：2019年3月26日
酒店管理层的评论
2019年6月17日，回复：酒店管理层 Jacquee
we hope you return shortly so you can see the improvements we have been making
用户：真实旅客
发布日期：2019年3月25日 发布在：Hotels
The room was great. However even after a reservation was made I was told they didn't have any rooms available and had to wait till almost midnight for one to open.
酒店管理层的评论
2019年6月17日，回复：酒店管理层 Jacquee
We apologize for the delay upon your arrival.Glad you enjoyed the room when you got in! We hope to see you back here again soon.
用户：真实旅客 来自：Okc, us
发布日期：2019年3月25日
The kids had fun at the pool but that was the only positive mark. Run down, not clean, poor customer service and unsanitary cleaning procedures witnessed. Will not return
酒店管理层的评论
2019年6月17日，回复：酒店管理层 Jacquee
We are sorry you feel like not returning. The Lagoon is great and we're always making improvements. Hope you change your mind and come back!
用户：真实旅客
Horrible experience
发布日期：2019年3月25日 发布在：HotelsThe pictures of this property are much better than the actual condition. The pool was gross and many of the pool amenities we actually came for were not functioning. The hotel was filthy. The bathroom for our room was gross with someone’s hair brush left behind, toilet paper on the wall and soap scum. Staff did not go out of their way for anything. Breakfast was a ripoff and sub standard. This was our absolute worst Hotels.com experience, but no fault of Hotels.com.
酒店管理层的评论
2019年6月17日，回复：酒店管理层 Jacquee
We are sorry you did not enjoy your stay. The pool has been resurfaced and the lily pads have been recovered. Many improvements have been made. Housekeeping has been made aware and we welcome you back anytime to see the changes!
用户：真实旅客
发布日期：2019年3月25日
酒店管理层的评论
2019年6月17日，回复：酒店管理层 Jacquee
Sorry you didn't enjoy your stay, we hope you will come back soon and let us show you how we've improved!
用户：真实旅客
发布日期：2019年3月25日 发布在：Hotels
Good stay , bad elevator problems
酒店管理层的评论
2019年6月17日，回复：酒店管理层 Jacquee
Glad you enjoyed your stay!
