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Overview of Alaya Tulum

Photo gallery

In-room safe, blackout drapes, free WiFi, linens
On the beach
On the beach
Terrace/Patio
Terrace/Patio

4.7/5 Exceptional

Guests rated this property 4.8/5 for cleanliness.
Happy face icon
The Alaya is a magical place! It exceeded all of my expectations. Beautiful, clean, excellent and attentive staff. The beach was perfect, the room was perfect. It was like being in a dream I never wanted to wake up from. ☺️

Popular amenities

  • Free WiFi
  • Pet Friendly
  • Air Conditioning
  • Spa
  • Restaurant
  • Breakfast Available

Cleaning and safety practices

  • Cleaned with disinfectant
  • Contactless check-in
  • Hand sanitizer provided

Explore the area

    Popular LocationTulum Beach1 min walk
    Popular LocationSFER IK12 min drive
    Popular LocationPlaya Akun14 min drive
    AirportTulum, Quintana Roo (TUY)30 min drive
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  • Ocean View King

    5/5 guest room rating

    Room amenities

    • Ocean view
    • Sleeps 2
    • 1 King Bed
    More detailsOcean View King
  • Family Villa

    5/5 guest room rating

    Room amenities

    • Sleeps 4
    • 1 Queen Bed and 1 Twin Bunk Bed
    More detailsFamily Villa
  • Apartment with Kitchenette

    4.4/5 guest room rating

    Room amenities

    • Sleeps 2
    • 1 King Bed
    More detailsApartment with Kitchenette
  • Oceanfront King

    5/5 guest room rating

    Room amenities

    • Beach view
    • Sleeps 2
    • 1 King Bed
    More detailsOceanfront King
  • Garden Villa King

    4.7/5 guest room rating

    Room amenities

    • Sleeps 2
    • 1 King Bed
    More detailsGarden Villa King
  • Panoramic Villa, 2 Bedrooms, Ocean View

    Room amenities

    • Ocean view
    • Sleeps 6
    • 1 King Bed, 1 Double Bed and 1 Queen Bed
    More detailsPanoramic Villa, 2 Bedrooms, Ocean View
  • Partial Ocean View Double

    4.6/5 guest room rating

    Room amenities

    • Partial ocean view
    • Sleeps 4
    • 2 Double Beds
    More detailsPartial Ocean View Double
  • Partial Ocean View Deluxe Double

    4.2/5 guest room rating

    Room amenities

    • Partial ocean view
    • Sleeps 2
    • 2 Double Beds
    More detailsPartial Ocean View Deluxe Double

About this area

Tulum

Alaya Tulum is located on the beach and in a walkable area with good shopping. Tulum Mayan Ruins is a notable landmark, and the area's natural beauty can be seen at Sian Ka'an Biosphere Reserve and Tulum Beach. Tulum Monkey Sanctuary and LabnaHa Ecopark Adventures are also worth visiting. Take an opportunity to explore the area for outdoor excitement like ecotours.
Visit our Tulum travel guide
Popular Location

What's nearby

  • Tulum Beach - 1 min walk
  • SFER IK - 12 min drive
  • Playa Akun - 14 min drive
  • Las Palmas Public Beach - 17 min drive
  • Playa Paraiso - 18 min drive

Getting around

  • AirportCancun Intl. Airport (CUN) - 113 min drive

Restaurants

  • La Eufemia — 5 min walk
  • Hartwood — 7 min walk
  • Cenzontle — 9 min walk
  • Raw Love — 10 min walk
  • Restaurante Las Estrellas — 19 min walk

About this property

Alaya Tulum

Beachfront hotel with relaxing spa services
A restaurant, a bar/lounge, and spa services are available at this smoke-free hotel. WiFi in public areas is free. Additionally, laundry facilities, tour/ticket assistance, and wedding services are onsite. All 20 rooms offer free WiFi, refrigerators, and room service. Other amenities available to guests include rainfall showerheads, in-room massages, and ceiling fans.
Alaya Tulum offers 20 air-conditioned accommodations with laptop-compatible safes and safes. Guests can surf the web using the complimentary wireless Internet access. Bathrooms include showers with rainfall showerheads, and complimentary toiletries. Additionally, rooms include ceiling fans and blackout drapes/curtains. In-room massages and hair dryers can be requested. Housekeeping is provided daily.
The recreational activities listed below are available either on site or nearby; fees may apply.
Guests can pamper themselves by indulging in the onsite spa services. Services include deep-tissue massages, hot stone massages, Swedish massages, and facials.

Awards and affiliations

Green / Sustainable Property
This property participates in Green Key (nogle), a program that measures the property's impact on one or more of the following: environment, community, cultural-heritage, the local economy.

Cleaning and safety practices

Enhanced cleanliness measures

Disinfectant is used to clean the property
High-touch surfaces are cleaned and disinfected
Follows regional sanitization guidelines of National Guidelines for reopening Tourism (Mexico)
Follows industry sanitization guidelines of Safe Travels (WTTC - Global)

Social distancing

Contactless check-in and check-out
Cashless transactions are available for all charges at the property
Protective shields in place at main contact areas
Social distancing measures in place
Contactless room service is available

Safety measures

Personal protective equipment worn by staff
Temperature checks given to staff
Temperature checks available for guests
Masks available
Masks are required at the property
Hand sanitizer provided
Enhanced food service safety measures are in place
Individually-wrapped food options available for breakfast, lunch, and dinner
This information is provided by our partners.

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transportation

  • Free nearby parking
  • 24-hour roundtrip airport shuttle (surcharge)
  • Airport shuttle on request

Food and drink

  • Cooked-to-order breakfast available for a fee daily 7:00 AM–noon: USD 15-30 per person
  • 1 restaurant
  • 1 bar
  • Room service available

Things to do

  • Bicycle rentals
  • Spa services

Family friendly

  • Laundry facilities
  • Refrigerator

Conveniences

  • Front-desk safe
  • No elevators

Guest services

  • Daily housekeeping
  • Front desk (limited hours)
  • Laundry facilities
  • Tour/ticket assistance
  • Wedding services

Languages spoken

  • English
  • Spanish

Outdoors

  • Beachfront location
  • Garden
  • Terrace

Spa

  • Facials
  • Manicures and pedicures
  • Massage - deep-tissue
  • Massage - hot stone
  • Massage - Swedish

More

  • Smoke-free property

Room amenities

Bedroom

  • Air conditioning
  • Blackout drapes/curtains
  • Ceiling fan
  • Linens

Bathroom

  • Free toiletries
  • Hair dryer (on request)
  • Rainfall showerhead
  • Shower
  • Towels

Food and drink

  • Cookware/dishes/utensils
  • Refrigerator

More

  • In-room massage
  • Laptop-compatible safe

Policies

Check-in

Check-in from 3:00 PM - 8:00 PM
Minimum check-in age - 18

Check-out

Check-out before noon

Special check-in instructions

The front desk is open daily from 7 AM - 10 PM
Front desk staff will greet guests on arrival

Access methods

Staffed front desk

Pets

Pets stay free
Restrictions apply; for more information contact the property at the number on the booking confirmation

Children and extra beds

Children are welcome
Rollaway/extra beds are not available

Property payment types

Important information

Optional extras

The following fees and deposits are charged by the property at time of service, check-in, or check-out.

  • Breakfast fee: between USD 15 and USD 30 per person (approximately)

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
No onsite parking is available
This property accepts credit cards; cash is not accepted
Safety features at this property include a fire extinguisher, a smoke detector, a security system, and a first aid kit

We should mention

This property offers transfers from the airport (surcharges may apply); guests must contact the property with arrival details before travel, using the contact information on the booking confirmation
Reservations are required for massage services and spa treatments; reservations can be made by contacting the property prior to arrival, using the contact information on the booking confirmation
Only registered guests are allowed in the guestrooms
Guests can arrange to bring pets by contacting the property directly, using the contact information on the booking confirmation

Property is also known as

Alaya Tulum Hotel
Alaya Hotel
Alaya Tulum
Alaya Tulum Ahau Hotel
Alaya Ahau Hotel
Alaya Tulum Ahau
Alaya Ahau
Alaya Tulum Hotel
Alaya Tulum Tulum
Alaya Tulum by Ahau
Alaya Tulum Hotel Tulum

Frequently asked questions

Can I cancel my reservation for free at Alaya Tulum and receive a full refund?
Yes, Alaya Tulum offers free cancellation on select room rates, because flexibility matters! Please refer to Alaya Tulum cancellation policy on our site for more details about any exclusions or requirements.
How much does it cost to stay at Alaya Tulum?
As of Nov 27, 2020, prices found for a 1-night stay for 2 adults at Alaya Tulum on Dec 8, 2020 start from $339, excluding taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.
Is Alaya Tulum pet-friendly?
Yes, pets are allowed at this property.
How much is parking at Alaya Tulum?
There is free parking nearby.
What time is check-in at Alaya Tulum?
Check-in is from 3:00 PM - 8:00 PM.
What time is check-out at Alaya Tulum?
Check-out is at noon.
Does Alaya Tulum provide a shuttle to the airport?
Yes, there's an airport shuttle. A per person, roundtrip fee applies.
Where is Alaya Tulum located?
Nestled on the beach, this Tulum hotel is 0.1 mi (0.1 km) from Tulum Beach and 1.3 mi (2 km) from Sian Ka'an Biosphere Reserve. Playa Akun and SFER IK are also within 3 mi (5 km).
4.7
Exceptional
5 - Excellent
84
4 - Good
16
3 - Okay
5
2 - Poor
2
1 - Terrible
1

4.8/5

Cleanliness

4.8/5

Staff & service

4.6/5

Amenities

4.7/5

Property conditions & facilities

5/5 Excellent

Traveled with partner
Happy face iconLiked: Cleanliness, staff & service, amenities, property conditions & facilities
The Alaya is a magical place! It exceeded all of my expectations. Beautiful, clean, excellent and attentive staff. The beach was perfect, the room was perfect. It was like being in a dream I never wanted to wake up from. ☺️
Stayed 5 nights in Oct 2020

5/5 Excellent

Traveled with group
Happy face iconLiked: Cleanliness, staff & service, property conditions & facilities, room comfort
Alaya Tulum Sept 2020
The resorts sits on a beautiful strip of white sandy beach. Designed in a traditional Mayan style with thatched roofs. Very comfortable place to explore Tulum. The staff were very attentive and the food in restaurant was terrific. Highly recommend it.
Stayed 4 nights in Sep 2020

5/5 Excellent

Traveled with family
Happy face iconLiked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff if 5/5. Definitely an exceptional experience. Only 12 rooms or so, villas right on the beach. The small restaurant is very local and you talk with the chef, he can make you anything you want. It’s like having a personal chef and bartender at all times.
Stayed 3 nights in Aug 2020

5/5 Excellent

Traveled with partner
Happy face iconLiked: Cleanliness, staff & service, amenities, property conditions & facilities
Excelente hotel, servicio, etc, si pudiera dejar 10 estrellas las dejaría, especialmente para Carla que me ayudo tanto, Silvano que me llevaba el desayuno siempre a la habitación y Karen que también nos ayudó! Sin duda alguna volveremos. Sígueme en ig @lulyy7
Stayed 5 nights in Sep 2020

5/5 Excellent

Traveled with partner
Happy face iconLiked: Cleanliness, staff & service, amenities, property conditions & facilities
The room was incredibly beautiful with amazing ocean breeze! We had security help with keeping us safe and accommodating all our needs while we partied all night! Amazingly peaceful environment with exceptional customer service they went above and beyond for my wife's birthday
Stayed 2 nights in Oct 2020