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Cacao Tulum -Luxury Condos-

Photo gallery for Cacao Tulum -Luxury Condos-

Front of property
Outdoor pool, open 8:00 AM to 9:00 PM, pool umbrellas, sun loungers
Outdoor pool, open 8:00 AM to 9:00 PM, pool umbrellas, sun loungers
Outdoor pool, open 8:00 AM to 9:00 PM, pool umbrellas, sun loungers
Penthouse, Private Pool | View from room

Overview of Cacao Tulum -Luxury Condos-

Entire condo

Cacao Tulum -Luxury Condos-

3.5 star property

7.4/10 Good

Popular amenities

  • Pool
  • Free WiFi
  • Parking included
  • Kitchen
  • Air conditioning
  • Pet friendly
Map
Region 15, La Veleta, Tulum, QROO, 77780

Explore the area

  • Popular LocationHospital de Tulum20 min walk
  • Popular LocationCenote Crystal4 min drive
  • Popular LocationSFER IK14 min drive
  • AirportTulum, Quintana Roo (TUY)16 min drive

Room options

About this area

Tulum

Located in Tulum, Cacao Tulum -Luxury Condos- is near theme parks and by the sea. Tulum Mayan Ruins and Muyil Ruins are local landmarks, and the area's natural beauty can be seen at Tulum Beach and Tulum National Park. LabnaHa Ecopark Adventures and Xel-Há Park are also worth visiting.

What's nearby

  • Hospital de Tulum - 20 min walk
  • Cenote Crystal - 4 min drive
  • Temple of Doom - 14 min drive
  • SFER IK - 14 min drive
  • Las Palmas Public Beach - 16 min drive

Getting around

  • Cancun Intl. Airport (CUN) - 100 min drive

Restaurants

  • Curry by Po Thai - 3 min walk
  • Manglar - 11 min walk
  • Los Aguachiles Tulum - 13 min walk
  • Hunab Ku - 14 min walk
  • La Barracuda - 19 min walk

About this property

Entire place

You'll have the entire condo to yourself and will only share it with other guests in your party.

Cacao Tulum -Luxury Condos-

3.5-star condos with 24-hour fitness center and rooftop terrace
An outdoor pool, a 24-hour fitness center, and a rooftop terrace are available at this condo building. Free WiFi in public areas and free self parking are also provided. Other amenities include a 24-hour business center, massage/treatment rooms, and concierge services. Each condo boasts a private pool and offers free WiFi and a kitchen. Comforts include premium bedding and a down comforter, and guests will also find conveniences like a dining area and a refrigerator. Housekeeping is available on request.
Cacao Tulum -Luxury Condos- offers 30 air-conditioned accommodations with private pools and laptop-compatible safes. Beds feature down comforters and premium bedding. 40-inch Smart televisions come with premium cable channels. Accommodations at this 3.5-star condo have kitchens with full-sized refrigerators/freezers, microwaves, separate dining areas, and cookware/dishes/utensils. Bathrooms include showers with rainfall showerheads, complimentary toiletries, and hair dryers.

This Tulum condo provides complimentary wireless Internet access. Business-friendly amenities include phones along with free local calls (restrictions may apply). Additionally, rooms include coffee/tea makers and irons/ironing boards. Housekeeping is offered daily and in-room massages can be requested. Housekeeping is provided on request.

Recreational amenities at the condo include an outdoor pool and a 24-hour fitness center.

The recreational activities listed below are available either on site or nearby; fees may apply.

Guests can pamper themselves by indulging in the onsite spa services. There are massage/treatment rooms and couples treatment room(s). Services include deep-tissue massages, body wraps, body scrubs, and body treatments. A variety of treatment therapies are provided, including aromatherapy and reflexology.

Languages

English, Spanish

Cleaning and safety practices

Enhanced cleanliness measures

Disinfectant is used to clean the property
High-touch surfaces are cleaned and disinfected
Sheets and towels are washed at 60°C/140°F or hotter

Social distancing

Guest rooms kept vacant for 24 hours between stays
Social distancing measures in place

Safety measures

Personal protective equipment worn by staff
Hand sanitizer provided
This information is provided by our partners.

Property amenities

Beach

  • Beach towels

Pool/Spa

  • Aromatherapy
  • Body scrubs
  • Body wraps
  • Couples treatment rooms
  • Deep-tissue massages
  • In-room massages
  • Manicures/pedicures
  • Outdoor pool
  • Pool loungers
  • Pool umbrellas
  • Private pool
  • Reflexology
  • Treatment room

Internet

  • Free WiFi

Parking and transportation

  • Free secured, uncovered self parking on site
  • 24-hour roundtrip airport shuttle at scheduled times and on request for a surcharge

Kitchen

  • Coffee/tea maker
  • Cookware, dishware, and utensils
  • Full-sized refrigerator/freezer
  • Microwave
  • Oven

Dining

  • Champagne service

Bedrooms

  • Down comforter
  • Premium bedding

Bathroom

  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Rainfall showerhead
  • Shampoo
  • Shower only
  • Soap
  • Toilet paper
  • Towels provided

Living spaces

  • Separate dining area
  • Window screens

Entertainment

  • 40-inch Smart TV with premium cable channels

Outdoor areas

  • Deck/patio
  • Garden
  • Outdoor furniture
  • Rooftop terrace

Laundry

  • Laundry facilities

Work spaces

  • 24-hour business center
  • Laptop workspace

Comfort

  • Air conditioning
  • Ceiling fan

Pets

  • Pet friendly
  • Welcoming cats and dogs only
  • 2 pets per room
  • Pets stay free
  • Service animals exempt from fees
  • Deposit: USD 100 per stay

Suitability/Accessibility

  • No elevator
  • Designated smoking areas

Services and conveniences

  • 24-hour front desk
  • Blackout drapes
  • Concierge services
  • Daily housekeeping
  • Free local calls
  • Iron/ironing board
  • Laptop-compatible safe
  • Luggage storage
  • Phone
  • Proposal/romance packages
  • Tour and ticket assistance

Location highlights

  • In a national park
  • Near the sea

Things to do

  • 24-hour gym on site
  • Bicycle rentals on site
  • Theme park nearby

Safety features

  • Fire extinguisher
  • First aid kit
  • Security system
  • Smoke detector

General

  • 30 rooms

Similar properties

See similar properties

Policies

Check-in

Check-in from 3:00 PM - anytime
Early check-in subject to availability
Early check-in is available for a fee
Minimum check-in age - 16

Check-out

Check-out before noon
Late check-out subject to availability
A late check-out fee will be charged
Express check-out available

Special check-in instructions

Guests will receive an email 7 days before arrival with check-in instructions; front desk staff will greet guests on arrival

Access methods

Staffed front desk

Pets

Pets stay free
Service animals are welcome, and are exempt from fees
Welcoming dogs and cats only
2 per room
Pets cannot be left unattended
Restrictions apply; for more information contact the property at the number on the booking confirmation

Children and extra beds

Children are welcome
Rollaway/extra beds are not available
Cribs (infant beds) are not available

Property payment types

Important information

Fees

You'll be asked to pay the following charges at the property:

  • Cleaning fee: USD 1.5 per accommodation, per night
  • Sanitation services: USD 1.65 per night
  • A damage deposit of USD 100 will be collected before check-in.

We have included all charges provided to us by the property.

Optional extras

  • Airport shuttle fee: USD 80 per vehicle (one-way, maximum occupancy 7)
  • Pet deposit: USD 100 per stay
  • Service animals are exempt from fees
  • Early check-in is available for a fee (subject to availability)
  • Late check-out is available for a fee (subject to availability)
  • Housekeeping is available for an additional fee

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
Safety features at this property include a fire extinguisher, a smoke detector, a security system, and a first aid kit
Be prepared: check the latest COVID-19 travel requirements and measures in place for this destination before you travel.

We should mention

This property does not have elevators
Pool access available from 8:00 AM to 9:00 PM
Reservations are required for massage services and spa treatments; reservations can be made by contacting the property prior to arrival, using the contact information on the booking confirmation

Property is also known as

Cacao Tulum Condos Tulum
Cacao Tulum Luxury Condos
Cacao Tulum -Luxury Condos- Condo
Cacao Tulum -Luxury Condos- Tulum
Cacao Tulum -Luxury Condos- Condo Tulum

Frequently asked questions

Does Cacao Tulum -Luxury Condos- have a pool?

Yes, this property has an outdoor pool. Pool access is from 8:00 AM–9:00 PM.

How much does it cost to stay at Cacao Tulum -Luxury Condos-?

As of Feb 6, 2023, prices found for a 1-night stay for 2 adults at Cacao Tulum -Luxury Condos- on Feb 7, 2023 start from $58.97, excluding taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

Is Cacao Tulum -Luxury Condos- pet-friendly?

Yes, this property allows cats and dogs (limit 2 per room). There's a deposit of USD 100 per stay. Service animals are exempt from fees.

How much is parking at Cacao Tulum -Luxury Condos-?

Self parking is free at this property.

What time is check-in at Cacao Tulum -Luxury Condos-?

Check-in is from 3:00 PM - anytime. A fee applies for early check-in (subject to availability).

What time is check-out at Cacao Tulum -Luxury Condos-?

Check-out is at noon. Late check-out is available for a fee (subject to availability).

Does Cacao Tulum -Luxury Condos- provide a shuttle to the airport?

Yes, there's an airport shuttle that runs on request. A fee of USD 80 per vehicle applies.

Where is Cacao Tulum -Luxury Condos- located?

Situated by the sea, this spa condo building is 1 mi (1.6 km) from Hospital de Tulum and 3 mi (4.8 km) from Tulum Beach. Dos Aguas Park and Tulum National Park are also within 2 mi (3 km).

Reviews

7.4

Good

Rating 10 - Excellent. 37 out of 87 reviews" "
" "10 - Excellent 43%
Rating 8 - Good. 24 out of 87 reviews" "
" "8 - Good 28%
Rating 6 - Okay. 7 out of 87 reviews" "
" "6 - Okay 8%
Rating 4 - Poor. 5 out of 87 reviews" "
" "4 - Poor 6%
Rating 2 - Terrible. 14 out of 87 reviews" "
" "2 - Terrible 16%

8.2/10

Cleanliness

7.6/10

Staff & service

7.2/10

Amenities

7.6/10

Property conditions & facilities

Reviews

8/10 Good

Ramon

Traveled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Pros- great service, check in was easy. Food to order was 3rd party and delivered to room. Pool bar was a bit expensive but Gama did a great job. Pool was cold but it’s January. Cons- hard to find with gps, roads around the area were horrible, nothing walkable to eat or bars.
Stayed 1 night in Jan 2023

10/10 Excellent

Bruna

Traveled with family
Liked: Cleanliness, amenities, property conditions & facilities
Amazing place! I loved

8/10 Good

PATRICIA

Traveled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Reception check in and out very fast . Roof top pool nice . Place is clean

8/10 Good

Stella

Traveled with family
Liked: Amenities, property conditions & facilities
We stayed at property for 4 nights. Property is beautiful and we really enjoyed the spacious 2 room penthouse. We had some issues with our shower but problem was fixed. Beautiful beaches and plenty of restaurants to visit with family. The road to access the property is not paved so be careful while driving there. We recommend getting there during the day. Really enjoyed our private pool!!!
Stayed 4 nights in Dec 2022

2/10 Terrible

Carlos

Traveled with family
Disliked: Cleanliness, amenities, property conditions & facilities
When we got in to the apartment it was smelling like sewer water, the shower at the first floor only had a pipe on the shower and both bathrooms the showers was in bad condition while we was taking a shower the water flooded out of the shower going through the toilet area making it hazardous because it was very slippery, when I presented my complaints the person at the front desk didn’t said anything about it and only changed the subject and charged me for a bottle of conditioner that was broken prior we even took a shower, I show them the pictures and ask him to someone contact me but no one contacted me at all, we paid for a good service but this time they seem to be more interested in the money than a costumer satisfied. I have the pictures of the showers flooding and the hardware missing at the shower.

8/10 Good

Max Stephane

Traveled with partner
Liked: Cleanliness, amenities, property conditions & facilities
the hotel need mor maintenance
Stayed 5 nights in Nov 2022

10/10 Excellent

ADOWA

Liked: Cleanliness, amenities, property conditions & facilities
The property is BEAUTIFUL…5/5… will be coming back soon.

6/10 Okay

Jacinta

I wouldn't call this property luxury. The private pool had the tiling coming off, and it wasn't very private. I had staff and people coming by as my apartment was located where they kept the bikes. Had a view of construction materials. There are more renovations than the property let on with "one of the pools under construction" is actually the main pool. The room smelt bad and there were so many insects in the room!
Stayed 7 nights in Oct 2022

10/10 Excellent

Carlos

Traveled with family
Liked: Cleanliness, amenities, property conditions & facilities
Excellent place to stay, our family had a good time over here. Also the people that work at cacao are always nice and very polite, they recommend places to eat and restaurants that bring food to us. Very nice place I will be back to stay here at the penthouse. The pool was amazing with a wonderful view where you can have drinks at the pool bar.
Stayed 4 nights in Aug 2022

6/10 Okay

Sylvia

Traveled with partner
Property bedrooms definitely need some deep cleaning. And also allow guest to switch out towels.
Stayed 4 nights in Mar 2022