Ratings based on 298 Verified Reviews

4.2 out of 5
77% of guests recommend
4.3 Room cleanliness
4.4 Service & staff
3.9 Room comfort
4.2 Hotel condition
Expedia Verified Reviews
5 out of 5
by A verified traveler

Posted Aug 13, 2019
Comment from Hotel Management
Aug 13, 2019 by Diamante K, Hotel Management
Thank you
5 out of 5
by A verified traveler from Watford

Posted Jul 30, 2019
Beautifully placed inside national parque, nicely set up huts, good restaurant on site (brilliant breakfast) and super nice and helpful staff who solved all problems/issues quickly. We had en suite hut but even the communal facilities are great!
Comment from Hotel Management
Jul 30, 2019 by Juan Cruz, Hotel Management
Dear, thanks for your beautiful words. We really appreciate that you choose us to spend holidays, and your satisfaction makes it all perfect. We'll be glad to receive you again. Best regads,
5 out of 5
by A verified traveler

Posted Jul 15, 2019
Comment from Hotel Management
Jul 15, 2019 by Juan, Hotel Management
Thanks for staying at Diamante K. We hope to receive you again soon!
5 out of 5
by A verified traveler

Posted Jul 7, 2019
Comment from Hotel Management
Jul 9, 2019 by Diamante K, Hotel Management
Thanks :)
5 out of 5
by A verified traveler

Posted Jun 27, 2019
We had a wonderful time. Staff very professional, and friendly. Make us feel like at home.
Comment from Hotel Management
Jun 28, 2019 by Diamante K, Hotel Management
:) Thanks
1 out of 5
by A verified traveler

Posted Jun 13, 2019
We leave the hotel and I need my money back I need my money back
Comment from Hotel Management
Jun 13, 2019 by Juan Cruz, Hotel Management
Dear guest, we would appreciate if you could comment under your real name, and not as an "anonymous", which makes it impossible for us to know who are we speaking with. Best regards,
5 out of 5
by A verified traveler

Posted Jun 10, 2019
Comment from Hotel Management
Jun 14, 2019 by Diamante K, Hotel Management
:) Thanks
4 out of 5
by A verified traveler from Virginia

Posted May 29, 2019
Everyone who works here is just so kind. I felt safe and welcome. They want to help you find the best places to go to eat, the best areas to swim and the best Cenotes. The place I stayed was tight and had no A/C but I slept so well at night after all the activities I had done in the day. There’s a great fan situated over the bed that worked perfectly. The mosquito netting helped too. The breakfast each morning is just so delicious with fresh fruits and juices. The choices for eggs or oatmeal or whatever you desire as well is perfect for holding you over until Lunch. I would definitely go back. I was only disappointed that we had so much seagrass on our visit. It’s truly a sad thing to see it taking over the beautiful beaches.
Comment from Hotel Management
May 30, 2019 by Diamante K staff, Hotel Management
:) Thanks for your review. Hope to receive you again at our place!
5 out of 5
by A verified traveler

This traveler left a rating score only Posted May 28, 2019
5 out of 5
by A verified traveler

Posted May 1, 2019 on Hotels
Comment from Hotel Management
May 1, 2019 by Juan Cruz, Hotel Management
Dear Stephanie, thanks for staying with us. We hope to receive you again soon.