Overview of Ginger Hotel

Photo gallery

Outdoor pool
Outdoor pool
Outdoor pool
Outdoor pool
1 bedroom, minibar, in-room safe, individually decorated

4.5/5 Wonderful

Guests rated this property 4.7/5 for cleanliness.

Popular amenities

  • Pool
  • Free WiFi
  • Parking included
  • Air Conditioning
  • Restaurant
  • Bar

Cleaning and safety practices

  • Cleaned with disinfectant
  • Hand sanitizer provided
  • Personal protective equipment

Explore the area

    Popular LocationTulum National Park6 min drive
    Popular LocationLas Palmas Public Beach12 min drive
    AirportTulum, Quintana Roo (TUY)13 min drive
    Popular LocationTulum Mayan Ruins15 min drive
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  • Room, 1 Queen Bed with Sofa bed

    Room amenities

    • 290 sq ft
    • Sleeps 3
    • 1 Queen Bed and 1 Twin Sofa Bed
    More detailsRoom, 1 Queen Bed with Sofa bed
  • Family Room

    Room amenities

    • 323 sq ft
    • Sleeps 3
    • 1 King Bed and 1 Twin Sofa Bed
    More detailsFamily Room
  • Superior Double Room, 1 King Bed

    Room amenities

    • 204 sq ft
    • Sleeps 2
    • 1 King Bed
    More detailsSuperior Double Room, 1 King Bed
  • Double Room, 1 Queen Bed

    Room amenities

    • 204 sq ft
    • Sleeps 2
    • 1 Queen Bed
    More detailsDouble Room, 1 Queen Bed

About this area


Located in Tulum, Ginger Hotel is near the beach. The area's natural beauty can be seen at Gran Cenote and Playa Paraiso, while Xel-Há Park and Akumal Ecological Center are popular area attractions. Tulum Monkey Sanctuary and LabnaHa Ecopark Adventures are also worth visiting.
Visit our Tulum travel guide
Popular Location

What's nearby

  • Tulum National Park - 6 min drive
  • Las Palmas Public Beach - 12 min drive
  • Playa Paraiso - 13 min drive
  • Tulum Mayan Ruins - 15 min drive
  • Playa Ruinas - 15 min drive

Getting around

  • AirportCancun Intl. Airport (CUN) - 105 min drive


  • Taqueria Honorio — 3 min walk
  • La Querida — 3 min walk
  • Ki'Bok — 4 min walk
  • La Bistro — 4 min walk
  • Batey — 4 min walk

About this property

Ginger Hotel

3-star Tulum hotel in Tulum City Center, near Tulum National Park
This hotel features a restaurant, an outdoor pool, and a bar/lounge. Free WiFi in public areas and free self parking are also provided. Other amenities include a children's pool, concierge services, and dry cleaning. All 13 individually decorated rooms feature free WiFi and minibars. For a bit of entertainment, LED TVs come with cable channels, and guests will also find room service and ceiling fans.
Ginger Hotel offers 13 accommodations with minibars and safes. Each accommodation is individually decorated. 38-inch LED televisions come with cable channels.

Bathrooms include showers. This Tulum hotel provides complimentary wireless Internet access. Irons/ironing boards and hair dryers can be requested. Housekeeping is provided daily.

An outdoor pool and a children's pool are on site.

Cleaning and safety practices

Enhanced cleanliness measures

Disinfectant is used to clean the property
High-touch surfaces are cleaned and disinfected

Social distancing

Social distancing measures in place

Safety measures

Personal protective equipment worn by staff
Hand sanitizer provided
This information is provided by our partners.

Property amenities


  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transportation

  • Free uncovered self parking
  • Free nearby parking
  • 24-hour roundtrip airport shuttle (surcharge)
  • Airport shuttle on request

Food and drink

  • 1 restaurant
  • 1 bar
  • Room service available

Things to do

  • Children's pool
  • Outdoor pool

Family friendly

  • Art supplies
  • Children's pool
  • Dry cleaning service
  • Laundry facilities
  • Outdoor pool


  • Front-desk safe
  • Library
  • No elevators

Guest services

  • Concierge services
  • Daily housekeeping
  • Dry cleaning service
  • Front desk (limited hours)
  • Laundry facilities
  • Luggage storage
  • Multilingual staff
  • Tour/ticket assistance

Languages spoken

  • English
  • Spanish


  • Garden
  • Terrace


  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Upper floors accessible by stairs only
  • Well-lit path to entrance


  • Beach towels
  • Designated smoking areas

Room amenities


  • Air conditioning (climate-controlled)
  • Ceiling fan


  • Hair dryer (on request)
  • Shower
  • Towels


  • 38-inch LED TV
  • Cable channels

Food and drink

  • Minibar


  • Individually decorated
  • Iron/ironing board (on request)
  • Local maps
  • Recycling
  • Safe
  • Window screens



Check-in from 3 PM - 11:00 PM
Late check-in subject to availability
Minimum check-in age - 18


Check-out before 11 AM

Special check-in instructions

The front desk is open daily from 7:30 AM - 11 PM
If you are planning to arrive after 10:30 PM please contact the property in advance using the information on the booking confirmation
Front desk staff will greet guests on arrival

Access methods

Staffed front desk


No pets or service animals allowed

Children and extra beds

Children are welcome
Rollaway/extra beds are not available

Property payment types

Important information

Optional extras

The following fees and deposits are charged by the property at time of service, check-in, or check-out.

  • Airport shuttle fee: USD 99 per person (one-way)

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards, debit cards, and cash
Noise-free guestrooms cannot be guaranteed
Safety features at this property include a fire extinguisher and a first aid kit

We should mention

This property offers transfers from the airport (surcharges may apply); guests must contact the property with arrival details before travel, using the contact information on the booking confirmation
Pool access available from 8:00 AM to 10:00 PM
No pets and no service animals are allowed at this property

Property is also known as

Ginger Hotel Tulum
Ginger Tulum
Ginger Hotel Hotel
Ginger Hotel Tulum
Ginger Hotel Hotel Tulum

Frequently asked questions

Can I cancel my reservation for free at Ginger Hotel and receive a full refund?
Yes, Ginger Hotel offers free cancellation on select room rates, because flexibility matters! Please refer to Ginger Hotel cancellation policy on our site for more details about any exclusions or requirements.
Does Ginger Hotel have a pool?
Yes, this property has an outdoor pool and a children's pool. Pool access is from 8:00 AM–10:00 PM.
Is Ginger Hotel pet-friendly?
No, pets are not allowed at this property.
How much is parking at Ginger Hotel?
Self parking is free at this property; nearby parking is also free.
What time is check-in at Ginger Hotel?
Check-in is from 3 PM - 11:00 PM. Late check-in is available during limited hours.
What time is check-out at Ginger Hotel?
Check-out is at 11 AM.
Does Ginger Hotel provide a shuttle to the airport?
Yes, there's an airport shuttle. A fee of USD 99 per person, one-way, applies.
Where is Ginger Hotel located?
Located in Tulum City Center, this hotel is within 3 mi (5 km) of Tulum Mayan Ruins, Gran Cenote, and Playa Paraiso. Cenote Manatí and Xel-Há Park are also within 12 mi (20 km).
5 - Excellent
4 - Good
3 - Okay
2 - Poor
1 - Terrible




Staff & service




Property conditions & facilities

5/5 Excellent

Traveled with group
Happy face iconLiked: Cleanliness, staff & service, property conditions & facilities, room comfort
Couldn’t fault it
Stayed 9 nights in Feb 2020

5/5 Excellent

Traveled with partner
Happy face iconLiked: Cleanliness, staff & service, amenities, property conditions & facilities
Absolute cutest little property ever! The whole place was super clean and the staff was soooo nice! I loved everything about this place, 10/5!
Stayed 2 nights in Feb 2020

5/5 Excellent

Happy face iconLiked: Cleanliness, staff & service, amenities, property conditions & facilities
A lovely little hotel with super friendly staff. The room was spacious and well kept. The included breakfast was delicious too. Note if you’re driving, the parking is not secured and is accessible from the street. That said it’s a pretty quiet area and felt safe, no one touched my motorcycle.
Stayed 3 nights in Oct 2019

5/5 Excellent

Happy face iconLiked: Cleanliness, staff & service, property conditions & facilities, room comfort
Muy bueno, bien ubicado y precio excelente
Stayed 3 nights in Aug 2019

5/5 Excellent

Happy face iconLiked: Cleanliness, staff & service, amenities, property conditions & facilities
I really enjoyed my stay at the Ginger Hotel and would recommend it to anyone! Jessica, receptionist, was very helpful, friendly, and knowledgeable about tours/directions/transpiration arrangements. I peppered her with many questions and she was always very accommodating and professional. She handled the arrangements for a private shuttle to collect me at the hotel for my very early flight ( 6 am) home. Also, she was always more than willing to call me a taxi when I needed one. Jessica is also very knowledgeable about all the local tours around Tulum, The only problem I had was figuring out how to use the TV but she had someone fix the issue. This is a very nice boutique hotel in Tulum. I really like the intimate setting and the very helpful/friendly staff! Because of this hotel being smaller, I got to know most of the staff by name. Also, I love the whole grain waffles and orange juice served for breakfast--will miss that for sure!!!
Stayed 4 nights in Aug 2019

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