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Overview of Kai Tulum

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Beach yoga
Beach yoga
Terrace/Patio
Terrace/Patio

4.5/5 Wonderful

Guests rated this property 4.8/5 for cleanliness.
Happy face icon
This place is exactly how it is online. The premises was gorgeous. I would definitely recommend this hotel, so cute and beds are beyond comfortable. Love the beach access and also the closeness to the ruins. Would recommend anyone visiting Tulum to stay at this hotel!

Popular amenities

  • Free WiFi
  • Air Conditioning
  • Restaurant
  • Breakfast Available
  • Bar
  • Laundry

Cleaning and safety practices

  • Cleaned with disinfectant
  • Contactless check-in
  • Hand sanitizer provided

Explore the area

    Popular LocationPlaya Paraiso1 min walk
    Popular LocationLas Palmas Public Beach5 min walk
    AirportTulum, Quintana Roo (TUY)22 min drive
    Popular LocationPlaya Ruinas24 min drive

Choose dates to view prices

  • Suite Partial Ocean View King

    5/5 guest room rating

    Room amenities

    • 527 sq ft
    • Partial ocean view
    • Sleeps 2
    • 1 King Bed
    More detailsSuite Partial Ocean View King
  • Garden Room King

    5/5 guest room rating

    Room amenities

    • 570 sq ft
    • Sleeps 2
    • 1 King Bed
    More detailsGarden Room King
  • Suite Partial Ocean View 2 beds

    5/5 guest room rating

    Room amenities

    • 538 sq ft
    • Ocean view
    • Sleeps 4
    • 2 Double Beds
    More detailsSuite Partial Ocean View 2 beds
  • Suite Oceanfront King Bed

    Room amenities

    • 560 sq ft
    • Sea view
    • Sleeps 2
    • 1 King Bed
    More detailsSuite Oceanfront King Bed
  • Suite Ocean View King

    5/5 guest room rating

    Room amenities

    • 560 sq ft
    • Ocean view
    • Sleeps 2
    • 1 King Bed
    More detailsSuite Ocean View King
  • Suite Garden View King

    5/5 guest room rating

    Room amenities

    • 549 sq ft
    • Sleeps 2
    • 1 King Bed
    More detailsSuite Garden View King

About this area

Tulum

Kai Tulum is located in Tulum. Tulum Monkey Sanctuary is a popular attraction and the area's natural beauty can be seen at Tulum National Park and Playa Paraiso. Xel-Há Park and LabnaHa Ecopark Adventures are also worth visiting.
Visit our Tulum travel guide
Popular Location

What's nearby

  • Playa Paraiso - 1 min walk
  • Las Palmas Public Beach - 5 min walk
  • Tulum Mayan Ruins - 17 min walk
  • Tulum National Park - 8 min drive
  • Playa Ruinas - 24 min drive

Restaurants

  • Kitchen Table — 11 min walk
  • El Capitan — 5 min drive
  • Co.conamor — 5 min drive
  • La Coqueta — 6 min drive
  • El Vegetariano — 6 min drive

About this property

Kai Tulum

Beach fun, near Playa Paraiso
This smoke-free hotel features a restaurant, a bar/lounge, and a snack bar/deli. WiFi in public areas is free. Additionally, concierge services, dry cleaning, and laundry facilities are onsite. All 11 individually decorated rooms feature free WiFi and patios. Guests will also find Egyptian cotton sheets, rainfall showerheads, and down comforters.
Kai Tulum offers 11 air-conditioned accommodations with safes and complimentary toiletries. Rooms open to patios. Each accommodation is individually furnished and decorated. Beds feature Egyptian cotton sheets, down comforters, and premium bedding. This Tulum hotel provides complimentary wireless Internet access. Bathrooms include showers with rainfall showerheads. Additionally, rooms include ceiling fans and blackout drapes/curtains. In-room massages, irons/ironing boards, and hair dryers can be requested. Cribs/infant beds (complimentary) are also available. Housekeeping is provided daily.
The recreational activities listed below are available either on site or nearby; fees may apply.

Cleaning and safety practices

Enhanced cleanliness measures

Disinfectant is used to clean the property
High-touch surfaces are cleaned and disinfected
Follows regional sanitization guidelines of National Guidelines for reopening Tourism (Mexico)
Follows industry sanitization guidelines of Safe Travels (WTTC - Global)

Social distancing

Contactless check-in and check-out
Cashless transactions are available for all charges at the property
Protective shields in place at main contact areas
Social distancing measures in place
Contactless room service is available

Safety measures

Personal protective equipment worn by staff
Temperature checks given to staff
Temperature checks available for guests
Masks available
Masks are required at the property
Hand sanitizer provided
Enhanced food service safety measures are in place
Individually-wrapped food options available for breakfast, lunch, and dinner
This information is provided by our partners.

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transportation

  • No onsite parking available
  • Free offsite parking
  • 24-hour roundtrip airport shuttle (surcharge)
  • Airport shuttle on request

Food and drink

  • Cooked-to-order breakfast available for a fee daily 7 AM–10:30 AM: USD 10-30 for adults and USD 10-30 for children
  • 1 restaurant
  • 1 bar

Things to do

  • Beach yoga

Family friendly

  • Dry cleaning service
  • Free cribs/infant beds
  • Laundry facilities
  • Snack bar/deli

Conveniences

  • No elevators

Guest services

  • Concierge services
  • Daily housekeeping
  • Dry cleaning service
  • Front desk (limited hours)
  • Laundry facilities
  • Luggage storage
  • Tour/ticket assistance

Languages spoken

  • English
  • French
  • Spanish

Outdoors

  • Garden
  • Terrace

More

  • Smoke-free property

Room amenities

Bedroom

  • Air conditioning
  • Blackout drapes/curtains
  • Ceiling fan
  • Down comforter
  • Egyptian cotton sheets
  • Free cribs/infant beds
  • Linens
  • Premium bedding

Bathroom

  • Free toiletries
  • Hair dryer (on request)
  • Rainfall showerhead
  • Shower
  • Towels

Outdoor space

  • Patio

More

  • In-room massage
  • Individually decorated
  • Individually furnished
  • Iron/ironing board (on request)
  • Safe

Policies

Check-in

Check-in from 3 PM - midnight
Late check-in subject to availability
Minimum check-in age - 18

Check-out

Check-out before noon

Special check-in instructions

The front desk is open daily from 7 AM - 10:30 PM
Front desk staff will greet guests on arrival

Access methods

Staffed front desk

Pets

No pets or service animals allowed

Children and extra beds

Children are welcome
Kids stay free! One child stays free when using existing bedding
Rollaway/extra beds are available for USD 25 per night
Free cribs (infant beds)

Property payment types

Important information

Optional extras

The following fees and deposits are charged by the property at time of service, check-in, or check-out.

  • Breakfast fee: between USD 10 and USD 30 for adults, USD 10 and USD 30 for children (approximately)
  • Airport shuttle fee: USD 150 per vehicle (one-way)
  • Rollaway bed fee: USD 25 per night

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
No onsite parking is available
This property accepts credit cards; cash is not accepted
Safety features at this property include a fire extinguisher, a smoke detector, a security system, and a first aid kit

We should mention

This property offers transfers from the airport (surcharges may apply); guests must contact the property with arrival details before travel, using the contact information on the booking confirmation
Reservations are required for massage services; reservations can be made by contacting the property prior to arrival, using the contact information on the booking confirmation
No pets and no service animals are allowed at this property

Property is also known as

Kai Hotel
Kai Tulum
Kai Tulum Hotel
Kai Tulum Tulum
Kai Tulum Hotel Tulum

Frequently asked questions

Can I cancel my reservation for free at Kai Tulum and receive a full refund?
Yes, Kai Tulum offers free cancellation on select room rates, because flexibility matters! Please refer to Kai Tulum cancellation policy on our site for more details about any exclusions or requirements.
How much does it cost to stay at Kai Tulum?
As of Dec 3, 2020, prices found for a 1-night stay for 2 adults at Kai Tulum on Dec 9, 2020 start from $255, excluding taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.
Is Kai Tulum pet-friendly?
No, pets are not allowed at this property.
How much is parking at Kai Tulum?
There is free parking nearby.
What time is check-in at Kai Tulum?
Check-in is from 3 PM - midnight. Late check-in is available during limited hours.
What time is check-out at Kai Tulum?
Check-out is at noon.
Does Kai Tulum provide a shuttle to the airport?
Yes, there's an airport shuttle. A fee of USD 150 per vehicle, one-way, applies.
Where is Kai Tulum located?
Situated in Tulum, this beach hotel is within a 5-minute walk of Playa Paraiso and Las Palmas Public Beach. Tulum Mayan Ruins and Tulum National Park are also within 3 mi (5 km).
4.5
Wonderful
5 - Excellent
27
4 - Good
10
3 - Okay
3
2 - Poor
1
1 - Terrible
0

4.8/5

Cleanliness

4.8/5

Staff & service

4.5/5

Amenities

4.9/5

Property conditions & facilities

5/5 Excellent

Traveled with partner
Happy face iconLiked: Cleanliness, staff & service, amenities, property conditions & facilities
This place is exactly how it is online. The premises was gorgeous. I would definitely recommend this hotel, so cute and beds are beyond comfortable. Love the beach access and also the closeness to the ruins. Would recommend anyone visiting Tulum to stay at this hotel!
Stayed 2 nights in Oct 2020

5/5 Excellent

Traveled with group
Happy face iconLiked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful beachfront property with private boho-chic bungalows. The perfect Tulum getaway. Staff were very welcoming. The property was beautiful.
Stayed 2 nights in Oct 2020

5/5 Excellent

Traveled with group, Traveled with partner
Happy face iconLiked: Cleanliness, staff & service, amenities, property conditions & facilities
Paradise!!!! To start off Raquel the manager was exceptional! His accommodations were off the chain!! If the sky was gray you better believe he would make it sunny in a heartbeat. The beach was the prettiest in all of Tulum! The huts were aesthetically pleasing and trendy for all you Instagramers. The taxi man ( Ivan ) is your man if you need a ride(located outside the hotel) The best part is you can walk to the ruins from the beach and get really good food from small restaurants like pancho villa and coral azul. 10 points to this hotel and it’s crew!!
Stayed 4 nights in Oct 2020

5/5 Excellent

Happy face iconLiked: Cleanliness, staff & service, property conditions & facilities, room comfort
Racquel was exceptionally accommodating and understanding given the unpredictable hurricane season. Hotel was also situated right by the beach allowing for easy access
Stayed 4 nights in Oct 2020

4/5 Good

Traveled with group, Traveled with family
Happy face iconLiked: Cleanliness, staff & service, amenities, property conditions & facilities
Kai Hotel was a good choice. It was my first time in Tulum and so I went off of reviews for this choice. I do have to say all the staff were so nice! Welcoming, attentive and always with a smile on their faces! Pros: -They bring you coffee every morning to your porch at your desired time -The hotel’s restaurant is so good! Breakfast, lunch, dinner and drinks are delicious! -Room was spotless and up to date. Nothing seemed old or outdated. A/c was working great too (this is really important because Tulum is so hot) -Bug repellent, hand sanitizer and shampoo con is given which it was a plus for me because they were a decent size! Cons: -There is no phone nor tv in the villas. The tv I don’t care much about but their being no phone was annoying. If you need room service, have any questions, need ice, drinks or anything to your room. You have to leave your room to go to either the restaurant or reception area to ask for anything you need. -During the night it is PITCH BLACK around the hotel. Absolutely no lights. Let’s say you’re walking back to your room or walking to reception to catch a cab is completely dark. I had to use my phone’s flashlight to get around at night in the hotel. Also because there is so many crabs walking everywhere and I really didn’t want to step on one and get bit! - The hotel is far out away from the main streets so if you’re looking for lots of quiet this is your place. You can either bike or catch a cab to go to the main streets.
Stayed 4 nights in Jul 2020

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