4/10 Poor
Clarissa
Traveled with group
Feb 1, 2023
Liked: Property conditions & facilities
Disliked: Staff & service
Beautiful clean property & great location. Has so much potential but still a lot lacking.
The very casual looking receptionist gave us a friendly greeting and went through the usual check-in process. Their English is very limited (Google translate was very helpful). When it was time to pay the receptionist showed me the total charge expected on the computer screen but had to manually enter the amount into the pin pad. Please double check their work because what was entered was incorrect and over by a few extra thousand pesos. Thankfully I caught it after the fact and they refunded me right away. Unfortunately I found out later the exchange rate of buying and selling is different so you'd be at a loss. She then led us to our rooms but didn't know exactly where they were and made us lug our luggage around the property. FYI their elevators are not yet in service.
The units are well decorated and furnishings are nice. We reserved two, 2 bedroom units. We were expecting 1 king and 1 queen as advertised but was told that they only have the round bed and 2 twins. Between both units there were many inconsistencies. 1 unit was provided with water, the other with more cooking utensils or room instructions. Linens were clean but stained. Towels were not always replenished. Sometimes our rooms were cleaned. Soap was not provided. Walking distance to restaurants and grocery stores. Bikes on property not always available. Parking is free. Pool was amazing! Do not have high expectations.