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Ophelia Tulum Hotel

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Outdoor pool, free cabanas, pool umbrellas
Outdoor pool, free cabanas, pool umbrellas
Outdoor pool, free cabanas, pool umbrellas
Outdoor pool, free cabanas, pool umbrellas
Luxury Apartment, 3 Bedrooms, Kitchen, Garden View | Terrace/patio

Overview of Ophelia Tulum Hotel

VIP Access

Ophelia Tulum Hotel

4.5 star property

8.6/10 Excellent

Popular amenities

  • Pool
  • Free WiFi
  • Parking included
  • Air conditioning
  • Spa
  • Restaurant
Map
Av. Juanek esq. Consejo Ciudadano S/N, Tulum, QROO, 77760

Explore the area

  • Popular LocationTulum National Park13 min walk
  • Popular LocationHospital de Tulum7 min drive
  • Popular LocationLas Palmas Public Beach10 min drive
  • AirportTulum, Quintana Roo (TUY)11 min drive
VIP Access
Curated for quality and service, VIP Access stays consistently receive our highest guest ratings.
  • Expect exceptional service
  • Extra savings and perks for Rewards members

Room options

About this area

Tulum

Located in Tulum, Ophelia Tulum Hotel is in a state park. Cenote Calavera and Cenote Crystal are worth checking out if an activity is on the agenda, while those wishing to experience the area's natural beauty can explore Tulum Beach and Tulum National Park. LabnaHa Ecopark Adventures and Xel-Há Park are also worth visiting. Take an opportunity to explore the area for outdoor excitement like ecotours and other activities like skiing.

What's nearby

  • Tulum National Park - 13 min walk
  • Hospital de Tulum - 7 min drive
  • Las Palmas Public Beach - 10 min drive
  • Playa Paraiso - 12 min drive
  • Tulum Beach - 13 min drive

Restaurants

  • Taqueria Honorio - 9 min walk
  • El Vegetariano - 10 min walk
  • Kay Nah - 10 min walk
  • La Parrillada - 10 min walk
  • Batey - 10 min walk

About this property

Ophelia Tulum Hotel

4.5-star luxury hotel in a state park
Take advantage of a poolside bar, a terrace, and a coffee shop/cafe at Ophelia Tulum Hotel. Indulge in a deep-tissue massage, a detox wrap, and aromatherapy at the onsite spa. Enjoy a meal at the two onsite restaurants. Stay connected with free in-room WiFi, with speed of 250+ Mbps (good for 3–5 people or up to 10 devices), and guests can find other amenities such as a garden and dry cleaning/laundry services.
Other perks at this hotel include:
  • An outdoor pool with a waterslide, free cabanas, and sun loungers
  • Free self parking
  • Local cuisine breakfast (surcharge), bike rentals, and tour/ticket assistance
  • A 24-hour front desk, multilingual staff, and coffee/tea in the lobby
Room features
All 165 rooms have comforts such as 24-hour room service and premium bedding, as well as thoughtful touches like laptop-compatible safes and air conditioning.
Other conveniences in all rooms include:
  • Rainfall showers, designer toiletries, and hair dryers
  • 55-inch Smart TVs with cable channels
  • Ceiling fans and daily housekeeping

Languages

English, Spanish

Cleaning and safety practices

Enhanced cleanliness measures

Disinfectant is used to clean the property
High-touch surfaces are cleaned and disinfected
Property is disinfected using an electrostatic sprayer
Sheets and towels are washed at 60°C/140°F or hotter
Guest accommodations are sealed after cleaning
Follows regional cleaning and disinfection practices of National Guidelines for reopening Tourism (Mexico)
Follows industry cleaning and disinfection practices of COVID-19 Guidelines (CDC) and COVID-19 Guidelines (WHO)

Social distancing

Contactless check-in and check-out
Cashless transactions are available for all charges at the property
Guest rooms kept vacant for 24 hours between stays
Social distancing measures in place
Contactless room service is available

Safety measures

Personal protective equipment worn by staff
Temperature checks given to staff
Temperature checks available for guests
Masks available
Masks are required at the property
Hand sanitizer provided
Enhanced food service safety measures are in place
Reservations are required for the use of certain onsite facilities
This information is provided by our partners.

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • In-room WiFi speed: 250+ Mbps (good for 3–5 people or up to 10 devices)
  • Available in some public areas: Free WiFi

Parking and transportation

  • Free secured, uncovered self parking on site

Food and drink

  • Daily local cuisine breakfast available for a fee: USD 25–50 for adults and USD 25–50 for children
  • 2 restaurants
  • A bar/lounge
  • A coffee shop/cafe
  • A poolside bar
  • Coffee and tea in common areas
  • Couples/private dining
  • Private picnics

Restaurants on site

  • Italian
  • Ophelia

Things to do

  • 24-hour health club
  • 24-hour pool access
  • Bicycle rentals
  • Full-service spa
  • Outdoor pool
  • Waterslide

Family friendly

  • Laundry facilities
  • Outdoor pool
  • Soundproofed rooms
  • Waterslide

Conveniences

  • 24-hour front desk
  • Laundry facilities
  • Luggage storage
  • Water dispenser

Guest services

  • Change of bedsheets on request
  • Change of towels on request
  • Concierge services
  • Daily housekeeping
  • Dry cleaning/laundry service
  • Multilingual staff
  • Proposal/romance packages
  • Tour and ticket assistance
  • Turndown service
  • Wedding services

Outdoors

  • Free pool cabanas
  • Garden
  • In a state park
  • Pool loungers
  • Pool umbrellas
  • Terrace

Full-service spa

  • Aromatherapy
  • Body scrubs
  • Deep-tissue massages
  • Detox wraps
  • Facials
  • Hot stone massages
  • In-room massages
  • Mud bath
  • Sauna
  • Spa open daily
  • Sports massages
  • Swedish massages
  • Thai massages
  • Turkish bath

Accessibility

  • No elevator

More

  • Designated smoking areas

Room amenities

Bedroom

  • Hypo-allergenic bedding
  • Premium bedding

Bathroom

  • Designer toiletries
  • Hair dryer
  • Rainfall showerhead
  • Shampoo
  • Shower only
  • Soap
  • Toilet paper
  • Towels

Entertainment

  • 55-inch Smart TV with cable channels

Food and drink

  • 24-hour room service
  • Champagne service
  • Cleaning supplies
  • Paper towels

More

  • Air conditioning
  • Ceiling fan
  • Iron/ironing board
  • Laptop-compatible safe
  • Soundproofed rooms

Similar properties

See similar properties

Policies

Check-in

Check-in from 3:00 PM - anytime
Early check-in subject to availability
Early check-in is available for a fee
Minimum check-in age - 18

Check-out

Check-out before noon
Late check-out subject to availability
A late check-out fee will be charged

Special check-in instructions

Front desk staff will greet guests on arrival

Access methods

Staffed front desk

Pets

Pets not allowed

Children and extra beds

Children are welcome

Property payment types

Important information

Optional extras

  • Breakfast fee: between USD 25 and USD 50 for adults, USD 25 and USD 50 for children (approximately)
  • Early check-in is available for a fee (subject to availability)
  • Late check-out is available for a fee (subject to availability)

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
Safety features at this property include a fire extinguisher, a smoke detector, a security system, a first aid kit, and window guards
Be prepared: check the latest COVID-19 travel requirements and measures in place for this destination before you travel.
Property Registration Number VLA210624P10

We should mention

This property does not have elevators
24-hour pool access
Reservations are required for massage services and spa treatments; reservations can be made by contacting the property prior to arrival, using the contact information on the booking confirmation
This property welcomes guests of all sexual orientations and gender identities (LGBTQ friendly)

Property is also known as

Ophelia Tulum Hotel Hotel
Ophelia Tulum Hotel Tulum
Ophelia Tulum Hotel Hotel Tulum

Frequently asked questions

Does Ophelia Tulum Hotel have a pool?

Yes, this property has an outdoor pool. Pool access is available 24 hours a day.

How much does it cost to stay at Ophelia Tulum Hotel?

As of Feb 3, 2023, prices found for a 1-night stay for 2 adults at Ophelia Tulum Hotel on Feb 4, 2023 start from $104.0, excluding taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

Is Ophelia Tulum Hotel pet-friendly?

No, pets are not allowed at this property.

How much is parking at Ophelia Tulum Hotel?

Self parking is free at this property.

What time is check-in at Ophelia Tulum Hotel?

Check-in is from 3:00 PM - anytime. A fee applies for early check-in (subject to availability).

What time is check-out at Ophelia Tulum Hotel?

Check-out is at noon. Late check-out is available for a fee (subject to availability).

Where is Ophelia Tulum Hotel located?

Situated in a state park, this luxury hotel is 0.7 mi (1.1 km) from Tulum National Park and 2.7 mi (4.3 km) from Tulum Mayan Ruins. Dos Aguas Park and Hospital de Tulum are also within 1 mi (2 km).

Can I cancel my reservation for free at Ophelia Tulum Hotel and receive a full refund?

Yes, Ophelia Tulum Hotel offers free cancellation on select room rates, because flexibility matters! Please refer to Ophelia Tulum Hotel cancellation policy on our site for more details about any exclusions or requirements.

Reviews

8.6

Excellent

Rating 10 - Excellent. 31 out of 43 reviews" "
" "10 - Excellent 72%
Rating 8 - Good. 2 out of 43 reviews" "
" "8 - Good 5%
Rating 6 - Okay. 5 out of 43 reviews" "
" "6 - Okay 12%
Rating 4 - Poor. 2 out of 43 reviews" "
" "4 - Poor 5%
Rating 2 - Terrible. 3 out of 43 reviews" "
" "2 - Terrible 7%

9.4/10

Cleanliness

8.9/10

Staff & service

9.2/10

Amenities

9.0/10

Property conditions & facilities

9.1/10

Eco-friendliness

Reviews

4/10 Poor

Clarissa

Traveled with group
Liked: Property conditions & facilities
Disliked: Staff & service
Beautiful clean property & great location. Has so much potential but still a lot lacking. The very casual looking receptionist gave us a friendly greeting and went through the usual check-in process. Their English is very limited (Google translate was very helpful). When it was time to pay the receptionist showed me the total charge expected on the computer screen but had to manually enter the amount into the pin pad. Please double check their work because what was entered was incorrect and over by a few extra thousand pesos. Thankfully I caught it after the fact and they refunded me right away. Unfortunately I found out later the exchange rate of buying and selling is different so you'd be at a loss. She then led us to our rooms but didn't know exactly where they were and made us lug our luggage around the property. FYI their elevators are not yet in service. The units are well decorated and furnishings are nice. We reserved two, 2 bedroom units. We were expecting 1 king and 1 queen as advertised but was told that they only have the round bed and 2 twins. Between both units there were many inconsistencies. 1 unit was provided with water, the other with more cooking utensils or room instructions. Linens were clean but stained. Towels were not always replenished. Sometimes our rooms were cleaned. Soap was not provided. Walking distance to restaurants and grocery stores. Bikes on property not always available. Parking is free. Pool was amazing! Do not have high expectations.

10/10 Excellent

Teresa

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The room was very nicely designed and spacious. The staff are friendly and cordial, the property is clean and well designed. However, the hotel is located in a very poor barrios so taking walks rather than driving to and from the hotel to get to the shops was highly recommended.
Stayed 2 nights in Jan 2023

6/10 Okay

Shondra

Traveled with group
I would start off with my dislikes of this property. No one spoke enough English to assist in concerns I had. It was 5 of us (women) we had to fight for hot water. No more than 2 minutes showers. No face rags were provided. The unit A/C in one of the rooms didn’t work. The sofa bed was not a sofa bed and it was broken. Dogs many stray dogs around the area. One even roams the property. Ok now for my likes. The property/our apartment was very clean, we were greeted with cold water in a cute glass with fruit. It was quiet. In spite of the surroundings areas the hotel is modern and up-to-date. Staff was friendly. Some guy even helped us with our luggage. Overall, I would give this hotel a 7 out of 10.

10/10 Excellent

Tiffany, Ravenel

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The Opehlia hotel was a great stay. We would dedinitelt return. The staff were amazing and very helpful. The only cons to this property is that there are no face cloths provided and no iron ironing board so beware and prepare to brind your own. Other than that, our stay was excellent and we look forward to returning soon!

2/10 Terrible

arefeh

Traveled with partner
Wouldn’t let me change the dates of my reservation even though Expedia made a mistake

6/10 Okay

Mirna

Traveled with partner
Liked: Cleanliness, property conditions & facilities
Stayed 3 nights in Nov 2022

10/10 Excellent

Andrew

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This place was great! The staff was so friendly/helpful. My room was all set up when I got there. And the pool was amazing! It was way better than the pictures online. They should retake those. They have a bar at the pool, but the restaurant is quite finished. It is about a 15 minute walk from the main street.
Stayed 2 nights in Nov 2022

10/10 Excellent

Patricio

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Watch out for taxi prices, they charge you a lot since the property is not near downtown. Try to convene a price before boarding.
Stayed 1 night in Oct 2022

10/10 Excellent

Winston

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I can honestly say that my stay at Ophelia was everything I hoped it would be. The staff were incredibly helpful, giving me some great ideas on places to visit and things to do in the city during my time there. Such an amazing trip!
Stayed 2 nights in Aug 2022

10/10 Excellent

Crou

Stayed 1 night in Aug 2022