"New management. Some changes good, some not."
We have stayed at Tulum Bay several times. It's always felt like our home away from home. The staff knew us, knew our likes and dislikes and treated us like family. This year, we arrived to new owners and all new staff. The new receptionist, Selmee, was very sweet. Communication was a little tough as she spoke very little English. The new owner spoke no English. My husband and I are learning Spanish, so we were able to communicate some what with Selmee. The on site restaurant is now open and staffed by a lovely Italian couple. They now offer a decent breakfast (complimentary). We didn't eat dinner there, but our friend did and said it was one of the best meals he's ever had. The menu is limited and most nights it's just whatever the chef decided to cook, which, while we were there, was always several seafood dishes, for which I'm allergic. Access to the beach has been blocked for some reason, so now the only way to get to the beach is to walk through the kitchen or dining room (it's all open-air, pretty much), which feels awkward, especially when people are eating. You also used to be able to use the outdoor showers and bathroom, but those are now locked for some reason ( they have two rooms that don't have private bathrooms, apparently only those guests can use the outdoor bathrooms now). As for the rooms, it's time to replace the mattresses. Really, it's time. The concrete floors are softer. Overall, it's still a lovely, no frills place to stay. Can't beat the location!
Traveller from Rough and Ready, CA