Dear Cheikh, Thank you very much for your kind feedback.We are pleased to hear that you found our staff attentive and the dining experience to your liking. It's delightful to know that the cleanliness of our rooms met your expectations and you enjoyed the overall condition of our hotel and the services we offer.Your satisfaction with the culinary offerings in our hotel is much appreciated, and we're glad to have been able to provide you with a very good dining experience, showcasing the variety of Mediterranean, French, and Tunisian cuisine at our restaurants.We look forward to welcoming you back for another memorable experience.Best wishes,Fadia SAHLI, Quality Manager

Dear Maher,Thank you for your review.We are sorry to hear about your concerns regarding the state of the hotel's furnishings and the scent you experienced. We pride ourselves on the unique combination of modern and classic touches that our interior design offers, and we regret any discomfort these issues may have caused. We are pleased, however, to learn that our service met your expectations and that you found the amenities to be satisfactory.Your feedback helps us to provide an exceptional experience for all our guests.We hope to see you again in the future. Kind regards,Fadia SAHLI, Quality Manager

Dear Abdelghani, Thank you very much for your kind feedback.We are pleased that you had an enjoyable stay with us.We are grateful for your approval of the decor that is aimed at guaranteeing a memorable stay in our hotel.We look forward to welcoming you back for another memorable experience.Best wishes,Fadia SAHLI, Quality Manager

Dear Guest, Thank you very much for your kind feedback.We're thrilled to hear that you consider our establishment the best you've ever stayed at. It's wonderful to know that our team, from the valet to the restaurant staff, made such a positive impression on you. . Your appreciation for the cleanliness of our rooms, the condition of our hotel, and the amenities we offer is greatly valued.We look forward to welcoming you back for another memorable experience.Best wishes,Fadia SAHLI, Quality Manager

Dear Mohamed,Thank you for sharing your opinion of your stay with us.We apologise if your room was not as warm as you would've liked and have considered your comment as we work to ensure the optimum comfort of our guests. On a future occasion please do not hesitate to contact our reception for anything we may do to permit you to fully enjoy your stay among us. We hope to welcome you back in the future. Best wishes,Fadia SAHLI, Quality Manager

Nous sommes très heureux de vous avoir satisfait

Dear Mohamed, Thank you very much for your kind feedback.We are delighted that everything met your expectations during your stay with us and that you appreciated our high standards. We will pass your comments on to our team who will be very pleased to know that they helped to make your visit so enjoyable.We look forward to welcoming you back for another memorable experience.Best wishes,Fadia SAHLI, Quality Manager

Dear Armand,Thank you for your review.We're thrilled to hear that the breathtaking views from your balcony provided a beautiful backdrop to your stay, and that our culinary offerings, coupled with the chef’s personal touch, contributed to a memorable experience. It is also gratifying to know that you found our service impeccable.We regret to hear that aspects of the room did not meet your expectations and we understand that the bathroom facilities are a crucial part of guest comfort. We are continuously working on improving our accommodations to ensure our guests have a pleasant stay.Your willingness to return is the best compliment we could receive, and we look forward to welcoming you back.We hope to welcome you back in the future. Best wishes,Fadia SAHLI, Quality Manager

مرحبا سيد Bassem: نحن سعداء جدا لإقامتك بالفندق ورضاك عن تجربة الإقامة واستمتاعك بالراحة بالفندق. كذلك نشكرك على كلماتك الرقيقة عن مستوى النظافة والنظام والاهتمام براحة النزلاء. سوف نننقل إشادتك للموظفين لتشجيعهم على بذل المزيد من الجهد ونتمنى أن نراك مرة أخرى عما قريب لنقدم لك خالص شكرنا ونعدك بتجربة أكثر إمتاعا وأن نسعى دائما لتحقيق رضاك عن الإقامة بفندقنا.مع خالص التحية وجزيل الشكر. Fadia SAHLI, Quality Manager

Dear Youssef,Thank you for your review.We're delighted to hear that our reception staff made a positive impression during your recent visit and that the cleanliness of our rooms met your high standards. It's also pleasing to know that the overall condition of our hotel, the service provided, and the amenities offered were to your satisfaction. We strive to maintain the quality and comfort that our guests have come to expect. We acknowledge your suggestion for more attention to room services and appreciate your constructive feedback. We are sorry for any inconvenience you may have experienced. Rest assured, we are committed to continuous improvement and will take your comments into consideration as we strive to provide an exceptional experience for all our guests.We look forward to welcoming you back. Best regards,Fadia SAHLI, Quality Manager

Nous sommes très heureux de vous avoir satisfait

Nous sommes très heureux de vous avoir satisfait

Nous sommes très heureux de vous avoir satisfait

Dear Guest, Thank you very much for your kind feedback.We are thrilled to hear that you found our staff welcoming and the service perfect. Our team works hard to ensure that our guests have a memorable stay, and it's great to know that we met your expectations. The cleanliness of our rooms and the quality of our amenities are of utmost importance to us, and we're glad that you were satisfied with them.We look forward to welcoming you back for another memorable experience.Best wishes,Fadia SAHLI, Quality Manager

Dear Walid,Thank you for taking the time to share your feedback.We are sorry to hear that you found our team to be less helpful and accommodating than expected. We take your feedback seriously and will work on improving our service to ensure a better experience for our guests in the future.Nevertheless, we are glad to hear that you appreciated the cleanliness of our rooms and the amenities provided. Our team strives to offer a comfortable and enjoyable stay for all our guests.We look forward to welcoming you again. Best regards,Fadia SAHLI, Quality Manager

Dear Gerard, Thank you very much for your kind feedback.We are glad that the high standards we set ourselves met your expectations.We appreciate your kind comments about our team who work hard to ensure that we deliver the best service and always meet your expectations.It’s equally great to know we were able to tempt your taste buds with the wide selection on offer on our breakfast buffet.We look forward to welcoming you back for another memorable experience.Best wishes,Fadia SAHLI, Quality Manager

Dear Mohamed,Thank you for reviewing your stay with us.We have taken good note of your comments and are truly sorry you did not feel our service met your expectations; our team works daily to provide the best possible service so that our guests feel genuinely cared for.We are pleased that, nevertheless, you had an enjoyable stay with us.Thorough cleaning is an absolute must for Barceló and we thank you for highlighting the high standards of our hotel; we strive to give total confidence in this area, being fully aware that this is a top priority for our guests.We hope to welcome you again in the future. Best regards,Fadia SAHLI, Quality Manager

Dear Mohamed,Thank you for your review.We would like to extend our sincere apologies for the issues you had with the service that you describe in your review and although your comments do not seem to match the usual feedback we receive both onsite and online, we will make sure to review your remarks internally to avoid that our guests feel that receive this kind of impression from our dedicated team in the future.Nevertheless, it is good to know that you enjoyed the culinary delights prepared by our professional Chefs who always strive to offer a wide variety of typical delights in order to please all palates and we thank you for letting us know that we satisfied yours.We hope to welcome you back in the future. Best wishes,Fadia SAHLI, Quality Manager

Dear Jorge, Thank you very much for your kind feedback.We are delighted that you had a pleasant experience during your stay with us. We always aim to meet and where possible exceed our guests' expectations and it's wonderful for the team to receive such fantastic feedback.We are glad that the high standards we set ourselves met your expectations. We're very happy to hear that your room was just what you needed for a comfortable stay.Thank you for sharing your thoughts on our laundry prices, we will take this into consideration.We look forward to welcoming you back for another memorable experience.Best wishes,Fadia SAHLI, Quality Manager

Dear Morad, Thank you very much for your kind feedback.It is wonderful that you received personalized service from our team since this is one of our most important strengths. Your words confirm that we are doing things right and this motivates us to continue with our efforts.We look forward to welcoming you back for another memorable experience.Best wishes,Fadia SAHLI, Manager

Dear Guest,Thank you for taking the time to review your stay.A message of satisfaction from a recent guest is always a reward and incentive for our team to continue upholding the standards expected of us.The entire team look forward to welcoming you back for a future visit.Kind regards,Fadia SAHLI, Quality Manager

Dear Mazen,Thank you for taking the time to share your feedback.We were concerned by your remarks on the service you experienced whilst staying with us; your comments do not reflect the usual standard of service we strive to ensure for our guests, nevertheless please rest assured that your review will be shared with our heads of department for review.We are sincerely sorry to learn that our high standards were not upheld, at Barceló we are fully aware that hygiene and cleanliness are aspects of major importance for our guests to feel 100% comfortable in our hotels. On a future occasion please do not hesitate to inform our reception of any concerns, our team will promptly address the issue and take action in any situation that does not adhere to our established standards.We are sorry that our facilities did not meet your needs. With the aim of providing those that are most useful to customers, we based our decision on the items that are most requested by our guests. Nevertheless, we welcome any suggestions on how we could improve this aspect of our services.We hope you will consider staying with us again in the future. Best regards,Fadia SAHLI, Quality Manager

Dear Maha,Thank you for your positive feedback.We are all thrilled that you enjoyed every aspect of your stay and that our team members added to this experience positively.We value your feedback and would like to thank you for highlighting our strategic location.We look forward to welcoming you back on a future occasion.Best regards,Fadia SAHLI, Quality Manager

Dear Maha, Thank you for your positive feedback. We are pleased that you enjoyed so much of our hotel and that our location was handy for you. Your kind acknowledgment of our team members encourages us to continue with our efforts to make every stay here a memorable one for our guests. We look forward to welcoming you back on a future occasion. Best regards, Fadia SAHLI, Quality Manager

Thank you for choosing to stay with us recently, and for taking the time to leave your review.

Dear Abdulrahim, Thank you for taking the time to share your feedback. We regret that your recent stay fell short of your expectations. We value all feedback from our guests and we would appreciate more details to help us to improve our services. The whole team hope to have the pleasure of seeing you again. Best wishes, Fadia SAHLI, Quality Manager

Thank you for choosing to stay with us recently, and for taking the time to leave your review.