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Reviews of Golden Carthage Residence

3.5 out of 5
Golden Carthage Residence
Avenue de la Promenade, Les Cotes De Carthage, La Marsa

Reviews

7.2

Good

Rating 10 - Excellent. 26 out of 123 reviews" "
Rating 8 - Good. 51 out of 123 reviews" "
Rating 6 - Okay. 23 out of 123 reviews" "
Rating 4 - Poor. 13 out of 123 reviews" "
Rating 2 - Terrible. 10 out of 123 reviews" "

7.4/10

Cleanliness

7.4/10

Staff & service

6.0/10

Amenities

7.0/10

Property conditions & facilities

2.0/10

Eco-friendliness

Reviews

2/10 Terrible

Carlo

Traveled with family and small children
Disliked: Cleanliness, amenities, property conditions & facilities
Golden should be manly about it and give back at least two stars. It is a 3 stars property. Dirty. Filthy dirty. The employees have no manners to the point that to make them stop i threatened to call the police at 1:00 am. This place should be closed for a health inspection, demoted by the Tourism Ministry and delisted from Expedia.
Stayed 1 night in Aug 2023

4/10 Poor

nancy

Traveled with family and small children
Disliked: Cleanliness, property conditions & facilities
The residence we had was old, sofa dirty, ac remote did not work, tv did not work and bathroom sink would not drain. Paid to sleep in a decent bed and swim in a pool that bad no towels. Reception and cleaning ladies nice. Should have been offered a new room right away, instead waited for maintenance that took forever so we gave up.
Stayed 1 night in Jul 2023

6/10 Okay

Jean Christophe, North Miami Beach

Disliked: Cleanliness, amenities, property conditions & facilities
Stayed 1 night in Apr 2023

6/10 Okay

Verified traveler

Liked: Staff & service, amenities
Disliked: Cleanliness
Stayed 4 nights in Oct 2019
Response from guest relation on Oct 19, 2019
DEAR GUEST I WOULD LIKE TO thank you very much for your visit. see you very soon

8/10 Good

Alan

Liked: Cleanliness, property conditions & facilities, room comfort
Comfortable place but room for improvement
The room itself is very clean, comfortable, and nice. My unit had plenty of space with a kitchenette, living room with a couch, and a bedroom. I saw two cockroaches on my unit, but other than that it was clean for the 3 weeks I stayed there. Front Desk: All of the front desk people understand and speak English. You may to repeat it a few times in order for them to completely understand it, but they understand better than most of the Tunisian population. If you come with bags, the bag boy/guy holds your bag ransom for tips. Maintenance/Housekeeping: It's a hit or miss when requesting housekeeping. I've requested it 4x but housekeeping only stopped by 2x. They will give you a fresh bottle of water each time which is nice. But everything else may be inconsistent. When I arrived there were only 2 bath towels. First housekeeping gave me 2 bath towels and a hand towel. 2nd housekeeping took my hand towel away and didn't replace. She also used my shopping bag as a trash can bag. So it seems like they run out of materials. Location: location is kind of secluded from the city. It's great if you're looking for peace and quiet. But if you're looking for sightseeing or somewhere to walk around the city, you would have to catch a taxi (the one parked in the hotel are rip offs/they will charge you 4x as much). Make sure their meter works and is not covered. If it's covered, they are ripping you off, find another taxi.
Stayed 17 nights in Jun 2019
Response from guest relation on Jul 2, 2019
deep and great greeting dear guest thank you for all that you have mentioned and for the nice statements that you have written we will wait for your coming very soon and we will be defenetly be ready to do our best for your satisfaction. THANK YOU VERY MUCH.

2/10 Terrible

Verified traveler

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Awful, nothing good at all. Very old, not clean, not maintained, doesn’t deserve even one star.
Stayed 1 night in Jun 2019
Response from guest relation on Jul 17, 2019
Dear guest; geat and big appologize, deep greeting, and we are deeply sorry for that what you have felt , yet, we are really working to manage many issues. thank you very much.

4/10 Poor

Amani

Disliked: Property conditions & facilities, room comfort
Stayed 3 nights in May 2019
Response from guest relation on Jul 5, 2019
good morning dear guest with big respect we receive your comment we thank you deeply for letting us know your opinion just if you would like let us know the details of what is dissatisfactory in your residence to receive you in the future with more careness and will do our best to satisfy you.thank you.

6/10 Okay

Verified traveler

Disliked: Cleanliness
Old appartment. No far from resepshins....................................
Stayed 2 nights in May 2019

8/10 Good

Ibrahim, Tripoli

Business traveler
Liked: Amenities, property conditions & facilities
Place is well organized, friendly staff and great room service.
Stayed 2 nights in Apr 2019

10/10 Excellent

Marwa

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Apr 2019

8/10 Good

Verified traveler

Liked: Staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Apr 2019

8/10 Good

Verified traveler

Liked: Cleanliness
Stayed 3 nights in Nov 2018

10/10 Excellent

Verified traveler

Stayed 7 nights in Nov 2018

8/10 Good

Rob, Melbourne

Liked: Cleanliness, staff & service, room comfort
Apartment was nice, with everything you'd expect. Lots of space for a good price and was comfortable. Breakfast buffet was big and hotel in which the restaurant was location, was stunning. Apartments portion of the hotel needs a bit of an update, but still was a good holiday.
Stayed 2 nights in Nov 2018

10/10 Excellent

Mohamed

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Sep 2018

4/10 Poor

Verified traveler

Disliked: Cleanliness
Stayed 6 nights in Jul 2018

10/10 Excellent

nabil, philadelphia

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Perfect
It was the right place for the right time, the perfect place for being close to all good places in Tunis and specially the north area
Stayed 1 night in Jul 2018

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great experience
Service is great. Wifi is very strong, was able to stream netflix without interruption. Hotel has an indian restaurant that is surprisingly very good. Location is great, five minute drive or taxi ride to marsa. Staff is very friendly. The hotel could use a bit of updating but overall pretty comfortable. Would stay again.
Response from Golden Tulip Carthage on Jun 12, 2018
Dear Valued Guest, Thank you for choosing Golden Tulip Carthage Residence and taking the time to make such a wonderful recommendation. It has been our pleasure to host you and we look forward to seeing you again in the near future. Best regards, Oksana Yatsola, Guest Relations Manager

10/10 Excellent

Zsolt

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great hotel, in the middle of nowhere... although with taxi it is easy to go to La Marsa, or Sidi Bou Said, but on foot nothing is close
Response from Golden Tulip Carthage on Jun 12, 2018
Dear Valued Guest, Thank you for choosing Golden Tulip Carthage Residence and taking the time to write a review. It has been our pleasure to host you and we look forward to seeing you again in the near future. Best regards, Guest Relations Manager

8/10 Good

Daniel

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Response from Golden Tulip Carthage on Jun 12, 2018
Dear Valued Guest, Thank you for choosing Golden Tulip Carthage Residence and taking the time to write a review. It has been our pleasure to host you and we look forward to seeing you again in the near future. Best regards, Guest Relations Manager

10/10 Excellent

Justin

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Few days in Tunis
I had a wonderful stay as he hotel was very clean and the service outstanding. I only wish the pub was open on a Monday but I understand everyone needs a day off. Highly recommend this hotel.
Stayed 1 night in Dec 2017
Response from Golden Tulip Carthage on Jun 12, 2018
Dear Valued Guest, Thank you for choosing Golden Tulip Carthage Residence and taking the time to write a review. It has been our pleasure to host you and we look forward to seeing you again in the near future. Best regards, Guest Relations Manager

8/10 Good

Tarek

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
ok but isolated
nNice place , but it need a car, a bit isolated
Stayed 1 night in Sep 2017
Response from Golden Tulip Carthage on Jun 12, 2018
Dear Valued Guest, Thank you for choosing Golden Tulip Carthage Residence and taking the time to write a review. It has been our pleasure to host you and we look forward to seeing you again in the near future. Best regards, Guest Relations Manager

10/10 Excellent

Brad, Bari, Italy

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excellent service and very affordable.
The hotel was excellent about arranging transportation from the hotel. The room was very large and well equipped, beautiful swimming pools and many dining options.
Stayed 3 nights in Jun 2017
Response from Golden Tulip Carthage on Jun 12, 2018
Dear Valued Guest, Thank you for choosing Golden Tulip Carthage Residence and taking the time to write a review. It has been our pleasure to host you and we look forward to seeing you again in the near future. Best regards, Guest Relations Manager

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Hotel with many amenities
Good services on a beautiful site close to the sea. Choice of 4 different restaurants
Response from Golden Tulip Carthage on Jun 12, 2018
Dear Valued Guest, Thank you for choosing Golden Tulip Carthage Residence and taking the time to write a review. It has been our pleasure to host you and we look forward to seeing you again in the near future. Best regards, Guest Relations Manager

6/10 Okay

Verified traveler

Liked: Cleanliness, staff & service
Relaxing hotel - but no wifi
The hotel is modern and comfortable. The staff are helpful. The food is good (breakfast and Calcutta restaurant). Fitness centre is good. But the stay was ruined by the wifi not working in the Residence room. So I would not stay (in Residence again). Also there was no kettle. No water was supplied and the shop was closed - so it was not possible to make a drink.
Response from Golden Tulip Carthage on Jun 12, 2018
Dear Valued Guest, Thank you for choosing Golden Tulip Carthage Residence and taking the time to write a review. It has been our pleasure to host you and we look forward to seeing you again in the near future. Best regards, Guest Relations Manager

6/10 Okay

Khaled

Liked: Cleanliness
Disliked: Staff & service
Response from Golden Tulip Carthage on Jun 12, 2018
Dear Valued Guest, We would like to thank you for taking the time and trouble to write to us regarding your less than enjoyable experience at the Golden Tulip Carthage Residence. We are extremely sorry about the unsatisfactory level of service that you experienced during your stay with us. Please ensure that we have forwarded your comment to the concerned department to work on improving it for the guest’s satisfaction. Best regards, Guest Relations Manager

4/10 Poor

Andrew, France

Disliked: Staff & service, room comfort
Disappointing
The Hotels.com web site places 5 stars against this hotel, which is a gross exaggeration. I may have been unlucky, but my room had far too many faults (lights not functioning, air conditioning control only partly functional, no water provided, door to patio unlockable, etc). Staff are charming, but don't seem too motivated to provide service (examples: nobody offers tea or coffee at breakfast....you have to go to ask, if you sit in the coffee area mid-morning, nobody comes to serve you...you have to go to ask). I get the feeling that this is a management problem rather than a staff problem. If higher standards were demanded by the bosses, the staff look willing enough to raise their game.....if some rooms were randomly inspected each day by the management and those responsible "gripped" if things aren't up to standard, then rooms would be of a higher standard. This hotel is most certainly NOT a 5 star hotel. I was disappointed by it and will not return.
Response from Golden Tulip Carthage on Jul 26, 2018
Dear Valued Guest, We would like to thank you for taking the time and trouble to write to us regarding your less than enjoyable experience at the Golden Tulip Carthage Residence. We are extremely sorry about the unsatisfactory level of service that you experienced during your stay with us. Please ensure that we have forwarded your comments to the concerned department to work on improving it for the guest’s satisfaction. We do hope that you will be back in order to change your experience about the Residence. Best regards, Guest Relations Manager

8/10 Good

Ed , London, UK

Liked: Staff & service, property conditions & facilities, room comfort
Nice resort, apartments may need some work
Had a very nice stay, hotel staff were generally very friendly.Would have like to have seen more management of taxis allowed onsite. Apartments are 4* but need some work. Very few utensils were in my apartment and one cupboard had no bottom in it so was absolutely pointless!! Some small handyman jobs and very minor repairs would get this definitely into 4*, I'd suggest that the room I had was closer to a 3*. Housekeeping was generally thorough although noisy with a lot of shouting across apartment blocks to each other. I asked for the floor to be mopped when I arrived, as long hairs from a previous occupant were on bedroom and living room floor, but this was rectified very courteously. I would go back, it was nice to be able to use the hotel facilities, lovely pools, and a very safe area of Tunis and short cheap pop in a taxi down the hill into La Marsa (with meter!).
Response from Golden Tulip Carthage on Jun 12, 2018
Dear Ed, Thank you very much for choosing Golden Tulip Carthage Residence and taking the time to write about your recent stay with us. We would like to apologize for any inconvenience that you have experienced during your stay. Please ensure that we have forwarded your comments to the concerned department to work on improving it for the guest’s satisfaction. We do hope that you will be back in order to change your experience about the Residence. Best regards, Guest Relations Manager

6/10 Okay

paul barbara, florida

Disliked: Cleanliness, property conditions & facilities
hotel ok over priced apartments unclean and service to rooms not good much more convienient hotels available at better prices and quality
Response from Golden Tulip Carthage on Jun 12, 2018
Dear Valued Guest, Thank you for choosing Golden Tulip Carthage Residence & for sharing us your feedback. Please ensure that we have forwarded your comment to the concerned department to work on improving it for the guest’s satisfaction. We do hope that you will be back in order to change your experience about the Residence. Best regards, Guest Relations Manager

8/10 Good

jehad, Kuwait City , Kuwait

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
relaxed stay
I stayed in the residence (appartments/studios), was convenient and comfortable more like a chalet and you coan still enjoy all the conveniences of the Golden Tulip Hotel. all in all , the place is ok
Response from Golden Tulip Carthage on Jun 12, 2018
Dear Jehad, Thank you for choosing Golden Tulip Carthage Residence and taking the time to make such a wonderful recommendation. It has been our pleasure to host you and we look forward to seeing you again in the near future. Best regards, Guest Relations Manager

10/10 Excellent

Djamila

Traveled with family
Liked: Cleanliness, room comfort
Stayed 1 night in Aug 2023

8/10 Good

Dhouha

Traveled with family and small children
Liked: Amenities, property conditions & facilities
Appartements tres vieillot et mal entretenus.personnel froid et peu accueillants.piscines et salle de sport top
Stayed 2 nights in Aug 2023

6/10 Okay

Mehdi

Stayed 20 nights in Jul 2023

4/10 Poor

Montacer

Traveled with family
Disliked: Cleanliness, room comfort
La piscine et le bar sont conforme à la description, mais la chambre de la résidence laisse a désirer..on m’a rajouté un lit d’appoint…le matelas était dehors dans un sale état, trace en tout genre et très abimé…je ne pensais pas que c’était pour ma chambre, canapé et fauteuil avec des trace de sang et de mégot ecrasé je ne retournerai jamais dans cette hotel..
Stayed 1 night in Jul 2023

10/10 Excellent

Fadhel

Traveled with family and small children, Traveled with family
Liked: Amenities, property conditions & facilities
Séjour très agréable à golden Carthage service ou top
Stayed 11 nights in Jul 2022

2/10 Terrible

Maher

Business traveler
Disliked: Cleanliness, room comfort
Stayed 2 nights in Dec 2021

10/10 Excellent

Thierry

Business traveler
Liked: Cleanliness, room comfort
Stayed 4 nights in Jan 2021

10/10 Excellent

Theo

Traveled with family
Liked: Cleanliness, room comfort
Stayed 2 nights in Jul 2020
Response from E-commerce on Jul 24, 2020
Dear Mr. Theo, Thank you for your review. It was a pleasure to have you as a guest and we hope to welcome you back soon!

8/10 Good

Verified traveler

Business traveler, Traveled with partner
Liked: Cleanliness
La piscine, l'eau vraiment chaude. Mais les studios sont vraiment sommaires, en cours de rénovation, et c'est limite, même pour le prix demandé. Les chiens errants qui aboient la nuit près des logements sont désagréables. Le resto, cuisine indienne, est excellent.
Stayed 1 night in Nov 2019
Response from guest relation on Dec 26, 2019
dear guest after greeting you warmly, we tend to express to you above all our hearties thankfulness, we are so glad that you share your feed back with us, we would like to tell you that we appreciate your nice statements , some details we are taking them into consideration to improve them or offer better solution, remain faithful our precious guest. thank you so much.

8/10 Good

Verified traveler

Business traveler, Traveled with partner
Liked: Cleanliness, staff & service
Pas de sèche cheveux, pas de porte-manteau dans la penderie, kitchenette ok, mais il manque la table et les chaises.
Stayed 1 night in Nov 2019
Response from K.Ouertani on Nov 29, 2019
Cher client, Nous vous remercions d'avoir pris le temps de partager votre avis.Nous nous excusons pour les désagréments que vous avez pu rencontrer concernant votre chambre. N’hésitez pas à solliciter un responsable lorsque vous rencontrez des désagréments. Nous sommes à votre entière disposition. Cordialement,

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
appartamento spazioso e molto accogliente. riscaldato e ospitale.
Stayed 1 night in Nov 2019
Response from K.Ouertani on Nov 29, 2019
Siamo lieti di sapere che ti è piaciuto il tuo soggiorno al Golden Tulip. Speriamo di darti il benvenuto di nuovo

6/10 Okay

badre

Liked: Cleanliness, staff & service
Résidence 4 etoiles
Attention le 4 étoile n’est pas dans l’hotel c’est une résidence d’appartement en face de l’hotel 5 étoiles La résidence est propre mais un peu vieille Le service est parfait que ce soit ménage ou room service rien à signaler
Stayed 5 nights in Nov 2019
Response from guest relation on Nov 16, 2019
dear guest greeting, i would like to thank y so much for your visit, see you very soon,thanks

10/10 Excellent

philippe

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Parfait comme toujours
Excellent comme d habitude
Stayed 1 night in Nov 2019
Response from guest relation on Nov 14, 2019
DEAR GUEST GREETING, you don`t know to what extent we feel exalted when our frequent , dear , guest write to us nice , and really fair statements,we would like to thank you deeply, with the same affection that you wrote to us we write to you, we are really honored that our guest write for us and encourage us very often. thank you deeply.best regards.

6/10 Okay

ismael

Liked: Staff & service
golden tulipe
J’ai réservé un appartement qui devais être 5 étoile J’ai était dessu de l’appartement le personnel à était au petit soins il mon changé l’appartement mes je trouve que c’est pas digne d’un 5 étoile l’es finition son pas top les murs son mal isolé on écoute tous ce que il ce passe chez le voisin la cuisine compter pas faire la cuisine les plaque son pas jeune et la cuisine manque pas mal de chose écrite sur le discreptif de hôtel.com Parcontr j’ai aimé le cadre le spa le personnel que je remercie tous de la réception jusqu’à au agent de sécurité tous top La restauration et top et variée Voilà ce que j’ai pu constaté je sais pas c est la chance d’avoir tomber sur cette appartement ou tous les appartements son comme cela
Frigo
Rideau déchiré et Sam le
Porte placard sale et écrite dessus avec la cré
Radiateur rouillé
Stayed 7 nights in Sep 2019
Response from guest relation on Oct 15, 2019
DEAR GUEST AFTER Greeting, we really thank you for letting us know about your stay, and we promise doing our best with you in the next time, thank you

8/10 Good

Nadji

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Agreable
Agréable Mais j’étais surpris d’être obligé de réserver deux appt part sur tout simplement j’avais 2 enfant moins de dix ans . Il pouvait me donner un appt seulement avec un supplément de lit pour enfant . J’ai un paye un appt de plus pour rien !
Stayed 1 night in Sep 2019
Response from guest relation on Oct 19, 2019
dear sir after greeting, i would like to thank you so much for your visit, please write to me when did you come to our hotel and which room you have taken.

8/10 Good

Verified traveler

Stayed 1 night in Sep 2019
Response from guest relation on Oct 15, 2019
dear guest greeting, we tend to express for you our best expressions of affection and warm feeling,see you very soon. thank you

10/10 Excellent

Ghada

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Sep 2019
Response from guest relation on Oct 15, 2019
DEAR GUEST AFTER greeting , we tend to tell you that we are really thankful for the grade that you have given to us, and to that point we are so happy to write you back, with a lot of respect and tender heart, we thank you very much still looking forward to see you again.

10/10 Excellent

Verified traveler

Stayed 3 nights in Aug 2019
Response from guest relation on Sep 3, 2019
DEAR GUEST; ABOVE ALL, WE THANK YOU DEEPLY about the mark that you have given for us, than we are so glad because you are fully satisfied about your recent stay among us, yet we still looking forward to see you again, and with the greatest pleasure we would like to mention that you are home whenever you attend golden tulip gammart. best regards.

2/10 Terrible

DAVID

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities, room comfort
Stayed 7 nights in Aug 2019
Response from guest relation on Aug 19, 2019
DEAR GUEST; GREETING, I would like to apologize because you didn`t fell well among us , am not happy for that at all, yet you didn`t wrote what was wrong exactly, any way we promise to do our best in the coming time , still looking forward to see you again . best regards.

2/10 Terrible

Verified traveler

Disliked: Cleanliness, staff & service, amenities
Stayed 18 nights in Jul 2018
Response from guest relation on Aug 19, 2019
DEAR GUEST, We greet you for writing for us, although we don`t know what disappointing you in detail, we tend to tell you that we are sooo sorry, and we are doing our best to improve many things , and we are taking all that you wrote for us into consideration,thank you.