Ratings based on 197 Verified Reviews

3.2 out of 5
60% of guests recommend
3.6 Room cleanliness
3.4 Service & staff
3.3 Room comfort
3.2 Hotel condition
Expedia Verified Reviews
4 out of 5
Recommended
for Everyone
by A verified traveler

Good simple hotel, close to airport & city centre

Posted Apr 9, 2018
Basic hotel, but with clean and comfortable rooms. I slept very well.
Comment from Hotel Management
Apr 10, 2018 by guest relations, Hotel Management
Thank you for your comments. We are glad to hear you had a good stay
4 out of 5
Recommended
for Everyone
by A verified traveler

Nice hotel close to airport and restaurants

Posted Mar 28, 2018
Nice hotel nice people short taxi or long walk to street full of restaurants and the Medina plus close to airport
Comment from Hotel Management
Apr 2, 2018 by Maher Brahem , Hotel Management
Thank you for your feedback We are glad that you loved our hotel and looking for welcoming you in your next visit to Tunis
4 out of 5
Recommended
for Everyone
by A verified traveler

Tunis soccer team players are your neighbors

Posted Feb 24, 2018
Hotel is at the practice site for the Tunis Esparanz team. You will see them at breakfast. Weekend nights are a little noisy. Internet is weak with so many users. It was still a fun experience
Comment from Hotel Management
Feb 25, 2018 by guest relations, Hotel Management
Thank you so much for your nice comments. We are glad you had fun!
4 out of 5
by A verified traveler from near airport but facilities are far away.

Very nice hotel

Posted Jan 5, 2018 on Hotels
was good, comfort and clean hotel
Comment from Hotel Management
Jan 7, 2018 by Maher Brahem , Hotel Management
Thank you for your feedback We are glad to know that you enjoyed your stay and loved our hotel We are looking for welcoming you in your next visit to Tunis
1 out of 5
by A verified traveler from NYC

Staff just don't understand hospitality industry

Posted Dec 14, 2017
Pros: The hotel was redone since the last time I visited and the floors and bathrooms were much better.
Cons: The attitude of some of the staff is the thing that needs the most improvement. Wifi also does not work in the rooms.
Location: Get a taxi. It is slightly easier to get a taxi near the hotel than anywhere else.
The majority of the staff simply do not understand the hospitality industry. I used to think they were all racists, or that they were being mean for no justifiable reason. I have now come to the conclusion after visiting Tunisia for 10 years that they do not intend to be inhospitable or mean, they just don't understand the purpose of their job, and without the owner of the hotel being here physically to make sure that they do their jobs, they will continue to do the minimum. Here is an example: Breakfast is served from 7 AM to 10 AM. It is a buffet breakfast, not very good, but not horrible, slightly below average in every way. I came in to have breakfast at 9:50 AM. I was sitting at my table at 10:10, not getting more food, not moving, when one of the staff came and told me that breakfast time was over at 10 and that I should leave so that they could clean up the dining room. He did not see anything wrong with interrupting a guests breakfast to tell them to leave the dining area, even though I was not getting more food. In every other hotel I have ever visited, if breakfast time has passed, they take the food away, and leave you to sit in your own area to finish your breakfast. It is this kind of stuff that is the norm in the hotel industry in Tunis. As the guest in the hotel, you feel as though you are working for some of the staff members instead of vice versa. Smiles are non-existent. This is not to say everyone is miserable. The cleaning lady for example was very nice.
Comment from Hotel Management
Dec 25, 2017 by Maher B - Revenue Manager , Hotel Management
Dear Guest Thank you for your feedback We are glad that you loved some points about our property ( near the aéroport , some parts are renovated ... ) For the Wifi, it is indicated that WIFI is available only on public areas. We apologize for the bad situation that you lived with one of our staff, we will adresse that to restaurant chefs.
4 out of 5
by A verified traveler

Good for car drivers

Posted Dec 8, 2017 on Hotels
Just about finished a refurb, which has lifted the standard a bit. Well located, reasonably priced. Secure and easily accessible parking, well connected to road network, handy for downtown and out to La Marsa. Good for car drivers particularly.
Comment from Hotel Management
Dec 10, 2017
We thank you very much for your feedback We are glad that you loved our hotel and its location, prices, parking and security. we thank you and we are looking for welcoming you in your next visit to Tunis
3 out of 5
Recommended
for Everyone
by A verified traveler from Cairo - Egypt

Clean and calm hotel

Posted Jul 17, 2017
Pros: its clean and calm
Cons: at least they need to provide water kettles and tea bags, They need to put separators in the balcony and I preface to add that balcony are to the room
Location: the area behind this hotel is full of services , restaurants and shops also its so close to the air port
This Hotel is clean and calm , they don't have much services or entertainment to provide, but they are good if you are not expecting any services
Comment from Hotel Management
Jul 22, 2017 by Guest relations , Hotel Management
Thank you for your time and comments. We appreciate your feedback
3 out of 5
by A verified traveler

This traveler left a rating score only Posted Nov 21, 2016 on Hotels
4 out of 5
by A verified traveler

This traveler left a rating score only Posted Oct 24, 2016 on Hotels
4 out of 5
by A verified traveler

Posted Oct 14, 2016 on Hotels
Comment from Hotel Management
Oct 17, 2016 by General Manager, Hotel Management
Thank your for your comment