Indoor pool, open 11:00 AM to 9:00 PM, sun loungers

Reviews of Baymont by Wyndham Tupelo

2.5 out of 5
Baymont by Wyndham Tupelo
625 Spicer Drive, Tupelo, MS

Reviews

7.2

Good

Rating 10 - Excellent. 194 out of 602 reviews" "
Rating 8 - Good. 153 out of 602 reviews" "
Rating 6 - Okay. 101 out of 602 reviews" "
Rating 4 - Poor. 76 out of 602 reviews" "
Rating 2 - Terrible. 78 out of 602 reviews" "

7.0/10

Cleanliness

7.6/10

Staff & service

6.8/10

Amenities

7.0/10

Property conditions & facilities

7.4/10

Eco-friendliness

Reviews

6/10 Okay

Brandi

Liked: Amenities
Good servicec
Stayed 1 night in Apr 2024
Response from Hotel Manager on Apr 18, 2024
Dear Brandi,Thank you for recognizing our efforts in providing good service. We're committed to ensuring our guests have a pleasant and comfortable stay, and your positive feedback means a lot to us. We look forward to welcoming you back again in the future!Sincerely, Hotel Manager

8/10 Good

Lonnie J

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
A budget facility that was very clean and quiet. Walkable distance to a good restaurant. Did not like the deodorizer used in the room. Smell clings to luggage and clothes.
Stayed 1 night in Apr 2024
Response from Hotel Manager on Apr 17, 2024
Dear Lonnie J,Thank you for choosing to stay with us and for sharing your feedback. We're pleased to hear that you appreciated our clean and peaceful environment, as well as our convenient location near a good restaurant. We apologize for any inconvenience caused by the deodorizer scent in your room. We'll address this issue to ensure a more pleasant experience for our guests in the future. We hope to have the opportunity to welcome you back for an improved stay.Sincerely, Hotel Manager

2/10 Terrible

elaine

Disliked: Cleanliness, amenities
Breakfast was very poor
Stayed 2 nights in Apr 2024
Response from Hotel Manager on Apr 17, 2024
Dear Elaine,Thank you for your stay. We are sorry for the breakfast. We have forwarded your concern to the management. Sorry to disappoint you this time, but we will take care of it next time you visit us.Sincerely, Hotel Manager

8/10 Good

Brandi

Liked: Amenities, property conditions & facilities
Friendly check in clerk during evening/night
Stayed 1 night in Apr 2024
Response from Hotel Manager on Apr 11, 2024
Dear Brandi,Thank you for your kind words. We're delighted to hear that you had a positive experience with our evening/night check-in clerk! We take pride in providing excellent customer service, and we are pleased that we were able to make your stay more enjoyable. We hope to have the opportunity to welcome you back in the future. Sincerely, Hotel Manager

10/10 Excellent

Eryn

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff was very friendly and helpful!
Stayed 1 night in Apr 2024
Response from Hotel Manager on Apr 10, 2024
Dear Eryn,Thank you for your kind words. We're thrilled to hear that you had a positive interaction with our staff! Our staff indeed put their heart completely into what they do for the guests. We are happy that they could win your trust. We will pass your lovely message on to the staff. Look forward to your next visit!Sincerely, Hotel Manager

10/10 Excellent

Joanne

Liked: Cleanliness, staff & service, property conditions & facilities
We love this hotel their pool was nice and the rooms were clean we will visit them again everyone had fun
Stayed 1 night in Apr 2024
Response from Hotel Manager on Apr 10, 2024
Dear Joanne,Thank you very much for the stay and the fantastic sharing. We're thrilled to hear that you enjoyed your stay with us! Providing a clean and enjoyable experience for our guests is our top priority, and we're delighted that you enjoyed the pool and found the rooms to be clean. Your positive feedback means a lot to us, and we look forward to welcoming you back for another fantastic visit in the future! Sincerely, Hotel Manager

10/10 Excellent

Lucas

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024
Response from Hotel Manager on Apr 10, 2024
Dear Lucas,Thanks for your stay at our hotel and the valuable review. Our goal is total guest satisfaction, and we're glad that we could match your expectations. Every day, we get the honor of serving many guests and their families who report satisfaction with their stay with us. Hope that you will give us repeated opportunities to serve you. Sincerely, Hotel Manager

8/10 Good

Shelbie

Traveled with partner
Liked: Cleanliness
Disliked: Staff & service
Loved the pool but wished it was heated a little bit more and not really many breakfast options
Stayed 2 nights in Mar 2024
Response from Hotel Manager on Apr 1, 2024
Dear Guest,Thank you for sharing your feedback with us. We're glad to hear that you enjoyed the pool, although we apologize if the temperature wasn't quite to your preference. We'll certainly take your suggestion into consideration regarding heating it more. We're sorry to hear that you found the breakfast options lacking. Your feedback is important to us, and we'll review our offerings to see how we can improve. We appreciate your input and hope to have the opportunity to welcome you back for an even better experience in the future. If there's anything else we can do to enhance your stay, please don't hesitate to let us know. Thank you for choosing to stay with us!Sincerely, Hotel Manager

8/10 Good

Roy

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024
Response from Hotel Manager on Apr 1, 2024
Dear Guest, Thank you so much for sharing your recent stay with us and for giving 4 out of 5. We are glad that you had a great time at our hotel and also zero complaints. We strive to provide our guests with the best service and the most comfortable stay. Kindly let us know if there are any suggestions for improvements. You are welcome again. Sincerely Hotel Manager

8/10 Good

Roy

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024
Response from Hotel Manager on Apr 1, 2024
"Dear Guest,Thank you for your valuable time to leave a rating on your stay at our hotel. If you can think of anything to bring our guest satisfaction score from 4 to 5, please be sure to let us know. We appreciate your business.Sincerely,Hotel Manager"

10/10 Excellent

Denise

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel was clean and quiet. Staff were friendly. We stayed there on our way to South Carolina. We liked the hotel so much we stayed there again on our way back home. Definitely recommend.
Stayed 1 night in Mar 2024
Response from Hotel Manager on Mar 27, 2024
Dear Guest,Thank you so much for your wonderful feedback! We are thrilled to hear that you enjoyed your stay with us and that you found our hotel to be clean, quiet, and with friendly staff. It's fantastic to know that you enjoyed your experience so much that you chose to stay with us again on your journey back home. Your recommendation means the world to us, and we truly appreciate your support.We look forward to welcoming you back again in the future and providing you with another excellent stay.Sincerely, Hotel Manager

10/10 Excellent

Denise

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was clean. The staff was nice. The only thing I didn't like was the over powering of the smell of pinsol.
Stayed 1 night in Mar 2024
Response from Hotel Manager on Mar 18, 2024
Dear Guest,Thank you for your feedback. We're glad to hear that you found our hotel clean and that our staff provided friendly service. We apologize for the overpowering smell of Pinsol. We'll certainly look into this issue and address it to ensure a more pleasant experience for our guests in the future. Your input is valuable to us, and we appreciate you bringing this to our attention. If you have any further concerns or if there's anything else we can assist you with, please don't hesitate to let us know.Sincerely, Hotel Manager

2/10 Terrible

Mia

Traveled with group
Disliked: Staff & service, property conditions & facilities
The front desk lady when I was there was rude and we over slept and the house keeping women told the staff to call the cops on us will not be returning ever again
Stayed 2 nights in Mar 2024
Response from Hotel Manager on Mar 18, 2024
Dear Guest,We're deeply concerned to hear about your experience. It's truly regrettable that you encountered rudeness from our staff and were involved in a distressing incident with housekeeping. This is certainly not the level of service we aim to provide, and we apologize for any inconvenience or discomfort caused. Your feedback is taken seriously, and we will address these issues internally to ensure they are not repeated. We understand your decision not to return, but we sincerely hope you'll reconsider, as we would love the opportunity to regain your trust and provide you with a much more positive experience in the future. If there's anything further we can do to address your concerns, please feel free to reach out to us directly.Sincerely, Hotel Manager

10/10 Excellent

Catherine

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great value
Stayed 1 night in Mar 2024
Response from Hotel Manager on Apr 12, 2024
Dear Catherine,We're delighted to hear that you found our hotel to be of great value! We focus each day on providing a memorable experience that creates a yearning to return and thrilled to know that we were successful during your stay. We look forward to seeing you again.Sincerely, Hotel Manager

10/10 Excellent

Lashalia

Stayed 3 nights in Mar 2024
Response from Hotel Manager on Mar 27, 2024
Dear Guest,Thank you for the perfect rating! We're thrilled to hear that you had an excellent experience during your stay with us. We appreciate your support and look forward to welcoming you back for another fantastic stay in the future.Sincerely, Hotel Manager

4/10 Poor

Dawn

Traveled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
There was someone else's dirty sock behind the bathroom door, as well as some French fries. The mirror over the sink was smeared to the point I couldn't see. The check-in associate (which was the general manager according to her name tag and business card) made us feel like it was n inconvenience to check us in. the mattresses were stained and disgusting.
Stayed 1 night in Mar 2024
Response from Hotel Manager on Mar 11, 2024
Dear Guest,We sincerely apologize for the cleanliness issues and the lack of a welcoming experience during your stay. This is not the level of service we strive to provide, and your feedback is genuinely concerning. Rest assured, we will address these issues immediately with our housekeeping team and investigate the behavior of our staff during check-in.We understand the importance of a comfortable and clean stay, and we regret that we fell short of your expectations. If you could provide additional details or contact us directly, we would appreciate the opportunity to make amends and ensure your next stay is significantly better.Thank you for bringing this to our attention, and we hope to have the chance to regain your trust.Sincerely, Hotel Manager

8/10 Good

Dwight

Liked: Cleanliness, staff & service, property conditions & facilities
One of few in town that has an indoor pool.
Stayed 1 night in Mar 2024
Response from Hotel Manager on Mar 11, 2024
Dear Guest,We're delighted to hear that you appreciated our indoor pool during your stay! Providing unique amenities like this is part of our commitment to guest satisfaction. If there's anything else you enjoyed or if you have any suggestions for improvement, please feel free to share. We look forward to hosting you again and ensuring your experience is even more enjoyable.Sincerely, Hotel Manager

6/10 Okay

Dorothy

Traveled with family
Disliked: Cleanliness, amenities, property conditions & facilities
This was a convenient stay at the last minute. Certainly not worth a $100.00 night. The rooms smelled and furnishing and flooring need to be upgraded.
Stayed 1 night in Mar 2024
Response from Hotel Manager on Mar 11, 2024
Dear Guest,Thank you for choosing our hotel for your last-minute stay, and we appreciate your feedback. We apologize for any inconvenience caused by the condition of the rooms, and we take your comments about the smell and furnishings seriously. Your input is valuable, and we will use it to address areas for improvement.We understand the importance of delivering value for our guests, and we hope to have the opportunity to exceed your expectations in the future. If you have any specific suggestions or concerns, please feel free to share them with us.Sincerely, Hotel Manager

8/10 Good

Emily

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Check-in was fast and easy. However, when we later went to the desk and asked where the ice machine was the receptionist was on her phone and acted like we were bothering her by asking. The sauna and pool were nice. The whirlpool tub in the room was great- clean and worked well. However, the facility was overall in poor shape- bad paint job, shower curtain had mold on it, dirty corners, sheets of low quality. The breakfast was not substantial- all carbs except for frozen sausage biscuits. Bagels but no cream cheese or peanut butter. It was OK for the price.
Stayed 1 night in Feb 2024
Response from Hotel Manager on Feb 28, 2024
Dear Guest,Thank you for your feedback. We're glad to hear that check-in was smooth and you enjoyed the amenities like the pool and whirlpool tub. We apologize for the issues you encountered with the facility's condition and the breakfast options. Your comments will be shared with our team for improvement. We appreciate your honesty and hope to provide a better experience in the future.Sincerely, Hotel Manager

8/10 Good

David

Disliked: Cleanliness, property conditions & facilities
The room was not very clean at check in or after the first days "cleaning"
Stayed 2 nights in Feb 2024
Response from Hotel Manager on Mar 3, 2024
Dear Guest,We sincerely apologize for the cleanliness issues you experienced during your stay. This is certainly not the standard we strive to maintain. Your feedback is valuable, and we will address this with our housekeeping team to ensure improvements in our cleaning procedures. We appreciate your understanding and hope to have the opportunity to better serve you in the future.Sincerely, Hotel Manager

2/10 Terrible

terry

Disliked: Cleanliness, property conditions & facilities
The overwhelming smell of the air freshener made my throat burn. The ac barely worked. We stayed less than 30 minutes and decided to get back on the road. We are canceling our reservation here for our return trip.
Stayed 1 night in Feb 2024
Response from Hotel Manager on Feb 28, 2024
Dear Guest,We apologize for the discomfort you experienced during your brief stay. We regret the issue with the air freshener and the AC, and we understand your decision to cancel the reservation. We'll address these concerns promptly to ensure a more pleasant experience for our guests. Thank you for bringing this to our attention.Sincerely, Hotel Manager

4/10 Poor

Jack

Disliked: Cleanliness, property conditions & facilities
The breakfast was terrible. Nothing to offer but serial and waffles.
Stayed 2 nights in Feb 2024
Response from Hotel Manager on Feb 28, 2024
Dear Guest,We appreciate your feedback and apologize for the breakfast experience. Your comments are valuable, and we'll work on enhancing our offerings to provide a better variety for our guests. Thank you for bringing this to our attention.Sincerely, Hotel Manager

10/10 Excellent

Tangi

Liked: Cleanliness, amenities, property conditions & facilities
Staff
Stayed 1 night in Feb 2024
Response from Hotel Manager on Feb 17, 2024
Dear Guest,Thank you for your feedback regarding our staff. We're glad to hear you had a positive experience with them during your stay. We appreciate your kind words and hope to welcome you back soon.Sincerely, Hotel Manager

8/10 Good

Sarah

Liked: Cleanliness
Disliked: Property conditions & facilities
Thought I'd try the pool, but chose not to for fear of overuse by people I saw and maybe not cleaned adequately afterward. The overhead bathroom light in my room (125) did not work. The heat lamp on a timer (with a regular bulb) was made to double for the overhead. Strange to figure out.
Stayed 1 night in Jan 2024
Response from Hotel Manager on Feb 1, 2024
Dear Guest,We appreciate your feedback regarding your recent stay at our hotel. We apologize for any inconvenience you experienced with the pool and lighting in your room. We take guest concerns seriously, and we will address these issues to ensure a more comfortable experience for our future guests. Thank you for bringing these matters to our attention, and we hope to have the opportunity to provide you with an improved stay in the future.Sincerely, Hotel Manager

6/10 Okay

JENNIFER

Traveled with partner
Liked: Staff & service
Disliked: Property conditions & facilities
So the air conditioning unit rattled bad when it was trying to cool. The coffee maker was too dirty to use. There was massive staining on the mattress which disturbed me a little. The staff was great and the breakfast was quaint and clean. Gunna try them again , maybe I just had a bad room
Stayed 2 nights in Jan 2024
Response from Hotel Manager on Feb 1, 2024
Dear Guest,Thank you for taking the time to share your feedback about your recent stay. We appreciate your kind words about our staff and the cleanliness of the breakfast area. We apologize for the issues you encountered with the air conditioning unit, coffee maker, and the mattress in your room. We're committed to providing a comfortable and pleasant experience for our guests, and your comments will help us address these concerns. We look forward to welcoming you back, and we hope your next stay will exceed your expectations.Sincerely, Hotel Manager

8/10 Good

John

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
The carpet was dirty and our feet stuck to it. Also we chose this motel for the indoor pool for a January visit. It was was very cold, the water and the surrounding area. We wanted to give the grandkids a fun weekend in the pool but it was disappointing.
Stayed 2 nights in Jan 2024
Response from Hotel Manager on Jan 15, 2024
Dear Guest,Thank you for sharing your feedback regarding your recent stay at our motel. We apologize for the issues you encountered with the carpet condition and the indoor pool. Your comments are valuable, and we regret that we fell short of your expectations.We take cleanliness and guest satisfaction seriously, and we will address the carpet issue to ensure a more comfortable experience for our guests. Additionally, we will investigate the pool temperature and surroundings to make improvements for future visits.Sincerely,Hotel Manager

6/10 Okay

Andreia

Liked: Cleanliness, staff & service
Stayed 1 night in Jan 2024
Response from Hotel Manager on Jan 15, 2024
Dear Guest,Thank you for taking the time to provide your rating. We appreciate your feedback and would love to know more about your stay to help us improve. If you have any specific comments or suggestions, please feel free to share. Your input is valuable to us, and we hope to have the opportunity to better serve you in the future.Sincerely,Hotel Manager

10/10 Excellent

David

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very nice. Clean.
Stayed 1 night in Jan 2024
Response from Hotel Manager on Jan 15, 2024
Dear Guest,Thank you for taking the time to share your feedback. We're delighted to hear that you found your stay very nice and clean. Your satisfaction is our top priority, and we look forward to welcoming you back for another enjoyable experience in the future.Sincerely,Hotel Manager

8/10 Good

Trey

Traveled with family
Liked: Staff & service, amenities, property conditions & facilities
Very nice stay for the price. The only complaint is that the carpet in the halls hold smell of smoke. But again for the price it is great. If the property considered swapping to hard floor it would probably help the cause a lot though.
Stayed 2 nights in Dec 2023
Response from Hotel Manager on Jan 15, 2024
Dear Guest,Thank you for taking the time to share your feedback about your recent stay with us. We're delighted to hear that you had a very nice stay and found it great value for the price.We appreciate your suggestion regarding the carpet in the halls, and we will certainly consider your input for future improvements. Your feedback is valuable, and we hope to continue providing you with excellent value during your future visits.Thank you for choosing our hotel, and we look forward to welcoming you back.Sincerely,Hotel Manager

10/10 Excellent

Maria

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2023
Response from Hotel Manager on Dec 26, 2023
Dear Guest,Thank you for your perfect rating! We appreciate your support and hope to continue providing you with excellent service during your future visits.Sincerely,Hotel Manager

4/10 Poor

Verified traveler

Traveled with family
Disliked: Cleanliness, property conditions & facilities
I don’t expect much, but do expect the minimum.
Room was not very clean, sheets and comforters were dirty and locks on the doors were missing and broken so didn’t feel very safe.
Stayed 1 night in Dec 2023
Response from Hotel Manager on Dec 26, 2023
Dear Guest,We appreciate your feedback and apologize for the cleanliness and security issues you experienced during your stay. Providing a clean and safe environment is our top priority, and we regret that we fell short of your expectations. Your comments will be shared with our team to address these concerns and improve our accommodations.If you ever choose to stay with us again, we will strive to provide you with a much better experience. Your comfort and safety are important to us, and we will work diligently to ensure a more positive stay next time.Sincerely,Hotel Manager

4/10 Poor

Glenn

Traveled with family
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Not worth the price
My family and I drove 900 miles and stayed 2 nights here. The room was sullosed to be a presidential suite. Hair all over the tub and shower. Bedding was disgusting. Woman upfront was very rude. Smokers all throughout the building smoking. Very loud you cant sleep at night. We definitely wont be staying here again.
Stayed 2 nights in Dec 2023
Response from Hotel Manager on Dec 26, 2023
Dear Guest,We are truly sorry to hear about your recent experience at our hotel. Your feedback is important, and we sincerely apologize for the cleanliness issues you encountered and for the behavior of some guests.We will address the housekeeping and cleanliness concerns immediately to ensure that such issues do not happen in the future. Additionally, we will work on improving the behavior of guests and enforcing our non-smoking policy to provide a more comfortable stay for all guests.We appreciate your feedback and regret that we fell short of your expectations. Your comments will help us make the necessary improvements to ensure a better experience for future guests.If you would like to discuss your experience further or have any additional comments, please feel free to contact us directly.Sincerely,Hotel Manager

2/10 Terrible

Sandra

Disliked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Dec 2023
Response from Hotel Manager on Dec 26, 2023
Dear Guest,We are truly sorry to hear about your experience. Your feedback is important to us, and we would appreciate more details about your stay so that we can address any issues you encountered. Please feel free to share additional information, and we will do our best to make improvements.Sincerely,Hotel Manager

6/10 Okay

Vivian

Disliked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Dec 2023
Response from Hotel Manager on Dec 26, 2023
Dear guest,Thank you for your rating. We appreciate your feedback and hope to have the opportunity to improve your experience in the future.Sincerely,Hotel Manager

10/10 Excellent

Jackie

Traveled with family
Liked: Amenities
They have the best staff
Stayed 1 night in Dec 2023
Response from Hotel Manager on Dec 12, 2023
Dear Guest,Thank you for your kind words! Our staff takes pride in providing the best service possible, and we're delighted to hear that it made a positive impression on your stay. We look forward to welcoming you back in the future.Sincerely,Hotel Manager

10/10 Excellent

LeAndrea

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
It was awesome and we will be returning
Stayed 1 night in Dec 2023
Response from Hotel Manager on Dec 12, 2023
Dear Guest,Thank you for your fantastic review! We're thrilled to hear that you had an awesome stay with us. We look forward to welcoming you back soon!Sincerely,Hotel Manager

6/10 Okay

Gordon

Liked: Staff & service
Stayed 1 night in Dec 2023
Response from Hotel Manager on Dec 8, 2023
Dear Guest,Thank you for taking the time to share your feedback. We appreciate your visit and the opportunity to improve our services. If you have any specific suggestions or concerns you'd like to discuss further, please feel free to reach out to us. We hope to welcome you back for an improved experience in the future.Sincerely, Hotel Manager

10/10 Excellent

Benjamin

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
The only complaint was breakfast. Cheap and not good. Better to just go out for breakfast. Other than that the place was excellent.
Stayed 2 nights in Nov 2023
Response from Hotel Manager on Dec 8, 2023
Dear Guest,Thank you for sharing your feedback with us! We appreciate your kind words about our hotel. We apologize for any inconvenience you experienced with the breakfast, and we'll certainly look into improving that aspect of our service. We hope you'll give us another chance to provide you with a more enjoyable breakfast experience in the future.Sincerely, Hotel Manager

8/10 Good

Chris

Liked: Cleanliness, staff & service
Stayed 1 night in Nov 2023
Response from Hotel Manager on Dec 4, 2023
Dear Guest,"Thank you for your rating of 4 out of 5. We're glad to hear that you had a positive experience. If there's anything specific that you particularly enjoyed or if there are areas where you think we could improve, please don't hesitate to let us know. Your feedback is invaluable in helping us enhance our service. Looking forward to serving you again!"Sincerely, Hotel Manager

2/10 Terrible

Anna

Traveled with partner
Liked: Amenities
Disliked: Cleanliness, staff & service
I rented the Thomas Jefferson suite and the curtains was broken there was hair all in the tub and the staff was rude no privacy my brother was dropping by for 10 minutes and as soon as he walks to my room they called saying he couldn’t visit definitely DO NOT RECOMMEND THIS HOTEL LOUD AND RUDE WORST EXPERIENCE EVER
Stayed 1 night in Nov 2023
Response from Hotel Manager on Dec 4, 2023
Dear Guest,Thank you for sharing your experience with the Thomas Jefferson suite. We sincerely apologize for the issues you encountered, including the broken curtains and the cleanliness of the bathroom. Additionally, we regret that our staff did not meet your expectations in terms of courtesy and respect for your privacy. Your feedback is crucial for us to improve our services. We assure you that we will address these concerns promptly. We hope to have an opportunity to better serve you in the future.Sincerely, Hotel Manager

10/10 Excellent

Mary

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Nov 2023
Response from Hotel Manager on Dec 8, 2023
Dear Guest,Thank you so much for your glowing 5-star review! We're thrilled to hear that you had a fantastic experience during your stay with us. We appreciate your support and hope to have the pleasure of welcoming you back again soon. Safe travels!Sincerely, Hotel Manager

2/10 Terrible

Jonathan

Stayed 1 night in Nov 2023
Response from Hotel Manager on Dec 26, 2023
Dear guest,We apologize for your unsatisfactory experience, and we value your feedback. If there are any specific concerns you'd like to address, please feel free to share them with us. Your input helps us improve our services.Sincerely,Hotel Manager

2/10 Terrible

Tiffany

Traveled with family
Liked: Cleanliness, room comfort
Disliked: Staff & service, property conditions & facilities
We stayed in the Presidential Suite. One of the tvs did not work at all. The other one worked, but had no sound. When I called the desk, the lady said where our room was located the Wi-Fi didn't pick up good, therefore the sound wouldn't work on our TV. This was a trip for our grandkids to swim in the indoor pool and play on the Jacuzzi in the room. We also got another regular room since there wasn't enough room for my husband. The lady told me she could swap me to a handicap room. I told her that wasn't acceptable because the room we paid for was much more expensive. She was so rude and preceded to tell me that that many people were not even allowed in the suite which we've stayed in several times before. On top of all of that, my grandkids were shivering and lips blue from the ice cold water in the indoor pool that was supposedly heated. We've been here several times for little get aways with the grandkids, but I'm not sure if we will come back.
Stayed 1 night in Nov 2023
Response from Hotel Manager on Dec 4, 2023
Dear Guest,Thank you for sharing your experience at our hotel. We are genuinely sorry to hear about the issues you faced during your stay, especially concerning the TVs and Wi-Fi connectivity in the Presidential Suite. It's disappointing to learn that your interactions with our staff were not up to the standard we strive for, and we deeply regret the discomfort your family experienced with the indoor pool temperature.Please know that your feedback is crucial for us. We are addressing the technical and service issues you've highlighted to ensure they are rectified promptly. Our aim is to provide a relaxing and enjoyable experience for all our guests, and it's clear we fell short in your case.We would appreciate an opportunity to make this right. If you are willing, please contact our guest relations manager directly so we can discuss a more suitable resolutionSincerely, Hotel Manager

4/10 Poor

Cody

Traveled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Lots of notices of fees for various violations. Many of the electrical outlets aren’t working on lamps.
Stayed 1 night in Nov 2023
Response from Hotel Manager on Dec 4, 2023
Dear Guest,Thank you for sharing your feedback. We apologize for the inconvenience caused by the fee notices and the malfunctioning electrical outlets. We take such issues seriously and will promptly address them to ensure a better experience for all our guests. Your input is valuable to us and helps us improve.Sincerely, Hotel Manager

2/10 Terrible

Teresa C

Traveled with family
Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
DIRTY!!! i booked two rooms, one was ok, the other had a terrible smell. It smelled like the room had mold. I went to the front desk and asked for a refund for both rooms. The desk clerk was very apologetic and gladly issued a refund.
Stayed 1 night in Nov 2023
Response from Hotel Manager on Dec 4, 2023
Dear Guest,We sincerely apologize for the unpleasant experience you encountered during your recent stay with us. The cleanliness and comfort of our rooms are top priorities, and it's clear we fell short in this instance. We appreciate you bringing the issue to our attention promptly, and we're glad our staff was able to assist with a refund. Rest assured, we are investigating the cause of the odor and taking immediate steps to ensure this doesn't happen again. We hope you'll consider giving us another chance to provide the quality service and accommodations we're known for.Sincerely, Hotel Manager

2/10 Terrible

Katrina

Traveled with family and small children
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Guests with pets don't clean up their mess. I stepped in dog poo getting out of my car in the parking lot. I booked our room with my husband's credit card, something I do everytime I travel. I stayed the week before at the same location with no "card" problems. After 8 hours in the car with a five month old, on this visit, the manager told me the name on the card has to match the name on the driver's license. His attitude was appauling and unwarranted. I told him that "policy" needs to be made clear on the booking site. The internet was down, so he gave us our key and said he would call when it was back up so I could complete check in. The phone in the sticky, smelly room had no dial tone. I walked back up to the desk, told him and gave him my cell number. My phone switches to DND at 8:30 pm. I was asleep before that. The next morning, it shows he called twice after 9 pm. The sheet came off the bed during the night. The next morning, I saw a long poop smear on the side of the mattress. DISGUSTING. The "breakfast" was awful. Waffles, stale cereal, yogurt, some dry pastries and miniature hockey puck buns with something that looks like it wants to be tiny sausage patties. I booked both of my stays on Expedia, but did not buy the cancellation protection. I should have. The first stay was bad enough. The second one was horrible. Also, the minifridge wasn't working. We didn't find out until the next morning when two bottles of breast milk went bad.
Stayed 1 night in Nov 2023
Response from Hotel Manager on Nov 15, 2023
Dear Guest,We deeply apologize for the multiple issues you encountered during your recent stay with us. It is truly disappointing to hear about the cleanliness and service problems you faced, as well as the inconvenience with the payment process and the internet.Please know that your feedback is important to us, and we will be investigating these matters and taking necessary steps to ensure improvements in our operations. We appreciate your patience and understanding.We understand your frustration and regret that we were not able to provide you with a more pleasant experience. We hope you might consider giving us another opportunity to provide you with a much-improved stay in the future.Sincerely, Hotel Manager

6/10 Okay

HANNAH

Traveled with group
Liked: Staff & service
The staff was extremely friendly and polite and they know their service dog etiquette. The only things i didnt enjoy were the beds it was like sleeping on a slab of concrete and in the morning the halls smwlled odd. But honestly for the price you cant complain too much. For the price you pay its well worth the stay especially if your a service dog handler. Its hard to find places that respect service dog handlers and treat them like normal people
Stayed 1 night in Nov 2023
Response from Hotel Manager on Nov 15, 2023
Dear Guest,Thank you for taking the time to share your feedback with us. We greatly appreciate your positive comments about our friendly and respectful staff. We're sorry to hear that you found the beds uncomfortable and experienced an odd smell in the morning. We will make sure to address these issues to improve the overall guest experience. We value your business and hope to welcome you back for a more comfortable stay in the future.Sincerely, Hotel Manager

10/10 Excellent

Bre

Stayed 1 night in Nov 2023
Response from Hotel Manager on Nov 12, 2023
Dear Guest,Thanks for staying with us and giving us a 10-star rating. We appreciate your awesome feedback. Hope you will visit us again soon for another memorable stay.Sincerely,Hotel Manager

10/10 Excellent

Destiny

Traveled with family and small children, Traveled with family
Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service
Will go again.
Stayed 1 night in Nov 2023
Response from Hotel Manager on Nov 12, 2023
Dear Guest,Thank you for your concise feedback! We're delighted to hear that you had a positive experience during your stay and that you plan to visit us again. Your satisfaction is important to us, and we look forward to welcoming you back in the future.If you ever have any specific comments, requests, or feedback to share on your next visit, please don't hesitate to reach out. We're here to ensure that your future stays are equally enjoyable.Once again, thank you for choosing our hotel, and we can't wait to host you again soon.Sincerely, Hotel Manager

4/10 Poor

Bruce

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2023
Response from Hotel Manager on Nov 1, 2023
Dear Guest,We're sorry to hear that your experience at our hotel fell short of your expectations. We take your feedback seriously and would appreciate more specific details about your stay so we can address any issues and make improvements. Please feel free to share any concerns or suggestions you may have so that we can strive to provide a better experience for our guests in the future.Thank you for your feedback.Sincerely,Hotel Manager