Guests with pets don't clean up their mess. I stepped in dog poo getting out of my car in the parking lot.
I booked our room with my husband's credit card, something I do everytime I travel. I stayed the week before at the same location with no "card" problems. After 8 hours in the car with a five month old, on this visit, the manager told me the name on the card has to match the name on the driver's license. His attitude was appauling and unwarranted. I told him that "policy" needs to be made clear on the booking site.
The internet was down, so he gave us our key and said he would call when it was back up so I could complete check in. The phone in the sticky, smelly room had no dial tone. I walked back up to the desk, told him and gave him my cell number. My phone switches to DND at 8:30 pm. I was asleep before that. The next morning, it shows he called twice after 9 pm.
The sheet came off the bed during the night. The next morning, I saw a long poop smear on the side of the mattress. DISGUSTING.
The "breakfast" was awful. Waffles, stale cereal, yogurt, some dry pastries and miniature hockey puck buns with something that looks like it wants to be tiny sausage patties.
I booked both of my stays on Expedia, but did not buy the cancellation protection. I should have. The first stay was bad enough. The second one was horrible.
Also, the minifridge wasn't working. We didn't find out until the next morning when two bottles of breast milk went bad.