Some improvements needed
Posted Sep 8, 2015 on Hotels
The young lady who signed me in that night was very sweet, professional and friendly. She brought extra towels and pillows to my room that night, per my request. However, the room was not in as good of shape as I felt it should have been. The television didn't work ("digital channel signals too low"), the sink wouldn't drain properly, the commode swirled water around but would not empty, the bathroom floor and tub had dried nail polish drops everywhere and there was a child's glitter sticker on the bathroom floor; there were used cups under the sink stand that had not been cleaned up from the last person's stay, the volume knob on the radio was stuck on the highest volume, the chair was greasy and needed to be cleaned; the shower knobs were loose; the cold water in the shower would suddenly stop and the hot water would burn me for several seconds at intervals; the ironing board was broken and would not stand up to be used; the left side of the toilet seat was broken (the plastic part that connected it was on the floor under the commode); the tub walls had dirty spots on them that needed to be cleaned off; the bed sheets were clean, but there was a crumb of something in the bed when I turned back the sheets.
Comment from Hotel Management
Nov 14, 2015 by Amanda, Hotel Management
Thank you for taking the time to complete our online survey regarding your recent stay at our hotel.
On behalf of our entire team, I would like to apologize for failing to exceed your expectations. Your satisfaction is important to us and we will be using the feedback you provided to make improvements to ensure we offer an exceptional experience for our guests in the future.
I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience.
Rodeway Inn & Suites