Superior Double Room (Plus) | 1 bedroom, premium bedding, desk, blackout drapes

Reviews of Comwell Roskilde

4 out of 5
Comwell Roskilde
Vestre Kirkevej 12, Roskilde

Reviews

8.8

Excellent

Rating 10 - Excellent. 496 out of 1001 reviews" "
Rating 8 - Good. 397 out of 1001 reviews" "
Rating 6 - Okay. 77 out of 1001 reviews" "
Rating 4 - Poor. 21 out of 1001 reviews" "
Rating 2 - Terrible. 10 out of 1001 reviews" "

9.0/10

Cleanliness

8.8/10

Staff & service

8.8/10

Amenities

8.8/10

Property conditions & facilities

8.8/10

Eco-friendliness

Reviews

10/10 Excellent

Florencia

Liked: Staff & service, property conditions & facilities
Stayed 1 night in Oct 2023

10/10 Excellent

Loretta

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Scandinavia trip
Convenient place to stay while exploring Roskilde sites.
Stayed 1 night in Aug 2023
Response from Anna Brock, Review manager on Aug 29, 2023
Dear LorettaThank you for your review. We're delighted you found Comwell Roskilde convenient for exploring the local sites. Our team strives to offer a comfortable and welcoming stay for our guests. We're thrilled to have met your expectations and hope to welcome you back whenever your travels bring you to Roskilde. Your feedback inspires us to continually improve.Best regards,Anna Brock, Review manager

8/10 Good

saar

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Aug 2023

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
One night stay
The room and hotel were clean. The hotel had lovely outdoor courtyards and balconies to use. Breakfast was a nice buffet. They do not have air conditioning, but a small fan in the room. The hotel is quite far from town, so a car is necessary.
Stayed 1 night in Jul 2023
Response from Anna Brock, Review manager on Aug 18, 2023
Dear GuestThank you so much for taking the time to share your thoughts about your recent stay at Comwel Roskilde. We're thrilled to hear that you found the room and hotel to be clean, and that you enjoyed the lovely outdoor courtyards and balconies. We're also glad that you liked our breakfast buffet.We appreciate your feedback about the air conditioning and want you to know that we take all suggestions seriously. While we currently provide small fans in our standard rooms, our superior rooms offer air conditioning along with other facilities. Please let us know if we can be of assistance upon your next booking. We would be happy to help find the room that best matches your needs and wants.Thank you again for choosing Comwel Roskilde for your stay. Your feedback is valuable to us and helps us improve our services. We hope to have the opportunity to welcome you back in the future and provide you with an even better experience.Best regards,Anna Brock, Review manager

10/10 Excellent

Andrew

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Beautiful atmosphere, quiet with attentive staff. Highly recommended
Stayed 2 nights in Jul 2023
Response from Camilla on Jul 22, 2023
Dear Andrew,Thanks a lot for your feedback.We are glad to hear that you enjoyed our atmosphere and staff. We hope to welcome you another timeHave a lovely summer

8/10 Good

Mohammad Ifikhar

Stayed 9 nights in Jul 2023

10/10 Excellent

Ainsley

Stayed 1 night in Jul 2023

6/10 Okay

Luba

Traveled with partner
Disliked: Property conditions & facilities
Room very small No view Staff suggested take taxi regardless the fact that there were plenty of parking everywhere in the city
Stayed 2 nights in Jun 2023
Response from Michelle Stinne, Front Office Manager on Jul 5, 2023
Dear Luba. Thank you for your review. We are sorry to hear you have not been satisfied with the room. I am sorry that the room size did not live up to your expectations. I can see that you stayed in one of our standard rooms, which is smaller in size, namely 13 m2. I can recommend you one of our superior rooms with 24 m2. and includes Chromecast tv, a work desk, tea / coffee making facilities, air conditioning and panoramic views.The superior rooms cost DKK 200 in upgrade.Please let us know if we can be of assistance upon your next booking. We would be happy to help find the room that best matches your needs and wants.Futhermore I am sorry you did not get information about parking in Roskilde. it is correct that there is a lot of parking spaces in Roskilde, however most of them have a timelimit, but we do have printed information about parking for our guests. Have a lovely day. Best regards Michelle Stinne, Front Office Manager

10/10 Excellent

Neal

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This hotel is located in a quiet suburban area. The room is comfortable and doesn't feel cramped like older European hotels. The breakfast was good with reasonable options. The bar area was nice for having a cocktail.
Stayed 1 night in Mar 2023
Response from Anna Brock, Review manager on Mar 28, 2023
Dear NealThank you for your kind words. We are very happy you enjoyed both our hotel and its facilities and services.We hope to welcome you back again on your next visit to Roskilde :)Have a lovely day.Best regards, Anna Brock, Review manager

10/10 Excellent

Christa

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Mar 2023

2/10 Terrible

Cathy

Business traveler
Disliked: Cleanliness, staff & service
Dissapointing stay
We had reserved dinner at the hotel a week before. But upon arrival we were told that dinner was not possible since there was no food because of bad food purchase planning on their part. On the second day of our stay the room smelled of sewage and the hotel did provide us with another room.
Stayed 2 nights in Nov 2022
Response from Anna Brock, Review manager on Nov 17, 2022
Dear CathyThank you choosing to stay with us during your visit to Roskilde.We are very sory to hear about the misunderstanding about your dinner reservations and for the inconvenience it caused you. This is by no means the experience we had hoped for you and for this we apologize.We are deeply disappointed to hear that there was an unpleasant smell in your room. If ever you have any problems or need assistance, please don't hesitate to contact us at reception. We are open at all hours, and we are here to help you make your stay as comfortable as possible. In this case we would have likjed to have offered you another room. Our technicians will take action and look into the matter.We hope to welcome you back another time. Have a lovely day.Best regards Anna BrockReview manager

10/10 Excellent

Claus

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good facilities. Gym was good for its size. Bar and restaurant above average
Stayed 1 night in Aug 2022
Response from Anna Brock, Review manager on Aug 23, 2022
Dear ClausThank you for sharing your positive experience with us. We are happy you had an enjoyable stay and had the opportunity to use our gym facilities.Thank you for your kinds word about our restuarant and bar. We are glad they were to your liking.We look forward to welcoming you back again. Until then have a lovely day.Best regards,Anna Brock, Review manager

4/10 Poor

Rita

Stayed 2 nights in Aug 2022

10/10 Excellent

Cynthia

Traveled with family
Liked: Staff & service, property conditions & facilities
This is a lovely property with plenty of space for outdoor relaxing. Group and meeting space is abundant and restaurant is lovely. Sight seeing venues are nearby.
Stayed 3 nights in Jul 2022
Response from Anna Brock Review manager on Aug 16, 2022
Dear Cynthia Thank you for your kind words. We are very happy you were pleased with our facilities and lovely green areas. We hope you had the opportunity to explore a bit of Roskilde's sights. We hope to bid you welcome again soon. Have a lovely day. Best regards, Anna Brock, Review manager

10/10 Excellent

Annlee

Liked: Cleanliness
Stayed 1 night in May 2022

10/10 Excellent

Dave

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent stay and spectacular views, coupled with very accommodating and helpful staff.
Stayed 1 night in May 2022
Response from Anna Brock, Review manager on Jun 22, 2022
Dear Dave Thank you very much for your kind words. We are happy you had a lovely stay and enjoyed our facilities and helpful staff. We look forward to welcoming you back :) Have a wonderful day. Best regards, Anna Brock, Review manager Bets regards

10/10 Excellent

Catarina

Stayed 1 night in Apr 2022

6/10 Okay

Verified traveler

Traveled with family
Liked: Cleanliness, staff & service
Business hotel
-Very business client and events-centered hotel. Positives -Breakfast was pretty good. -Evening reception staff was very friendly and helpful. -Location was nice. -Enjoyed Roskilde and its people and sites. -Parking was free and easy. Negatives -Long-walk to room was challenging for elderly mother. -Reception told me that Hotel was an old school that was renovated a while back. It feels quite dated as a result. -Bed not particularly comfortable.
Stayed 1 night in Nov 2021
Response from Anna Brock, Review manager on Nov 18, 2021
Dear Guest Thank youy very much for your positive words. We are happy you had an enjoyable stay with us and had a chance to enjoy some of the things Roskilde has to offer. I am sorry the room was too far and the bed was not as comfortable for you. If ever you have any needs or wishes during your stay, please don't hesitate to contact us at receotion. We are happy to help make your stay as comfortable as possible. In this case I am sorry we did not get the chance to see if we could find a room closer or add a top matress to make the bed softer. We hope to see you again soon. Until then have a lovely day :) Best regards, Anna Brock, Review manager

10/10 Excellent

Carsten

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Nov 2021

10/10 Excellent

Peter

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2021

10/10 Excellent

John

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
An excellent hotel
We were delighted with the two rooms we were allocated and the very high standard of all aspects of the hotel: the atmosphere was calm and tranquil, the staff helpful and friendly, and the food was excellent - dinner and breakfast. We have no hesitation in recommending it and would certainly use it again when we next use Copenhagen airport
Stayed 1 night in Oct 2021
Response from Anna Brock, Review manager on Oct 26, 2021
Dear John Thank you very much for your kind review and for choosing our hotel. I am happy that you enjoyed your stay with us! Thank you for recommending our hotel to other travelers. We look forward to welcoming you back :) Have a lovely day. Best regrads, Anna Brock, Review manager

10/10 Excellent

Marie

Stayed 1 night in Sep 2021

6/10 Okay

Allan

Business traveler
Liked: Staff & service, property conditions & facilities
Disliked: Room comfort
Hotel rooms are too small
The room we stayed in was too little. 16 - 17 m2
Stayed 1 night in Sep 2021
Response from Anna Brock, Review manager on Oct 5, 2021
Dear Allan Thank you for taking the time to give us your honest feedback. We appreciate it. I am very sorry to hear that the room did not live up to your expectations. From your descriptions it sounds like you stayed in one of our standard rooms, which are smaller in size. The next time you stay with us, I can recommend one of our superior rooms, which offer more space, the and coffee facilities, air condition, a desk, panoramic view and more. An upgrade to this room type costs dkkr 200. Please let us know if we can be of assistance during your next booking. We would be happy to help find the room that best suits your needs and wants. Have a lovely day. We hope to see you at our hotel again soon. Best regards, Anna Brock, Review manager

10/10 Excellent

Fanni

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Aug 2021

8/10 Good

Heather

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jul 2021

10/10 Excellent

Eric

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice location, clean and friendly staff. Breakfast was awesome.
Stayed 1 night in Jun 2021
Response from Anna Brock, Review manager on Jun 29, 2021
Dear Eric Thank you very much for your kind words. I am happy to hear you enjoyed our breakfast buffet :) Please do come again soon. Until then have a lovely summer! Best regards, Anna Brock, Review manager

6/10 Okay

Fredrik

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities
nice but warm
Nice hotel but very hot room with no possibility to adjust.
Stayed 1 night in Aug 2020
Response from Anna Brock, Review manager on Sep 1, 2020
Dear Fredrik Thank you for your kind words. I am glad you had a nice stay. However I am sorry to hear that you were bothered by the summerheat in your room. In all our standard rooms we have placed a fan in the closet to help give a breeze during warm summer nights. In our superior rooms we have air conditioning which can be adjusted to your liking. If ever you have a problem, please don't hesitate to call us at reception as we are happy to help make your stay as comfortable as possible. We hope to see you again soon. Take care and have a lovely day. Best regards, Anna Brock, Review manager

10/10 Excellent

Verified traveler

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
excellent facilities, recommended!
Only one night stayed but great service and location!
Stayed 1 night in Jul 2020
Response from Anna Brock, Review manager on Aug 18, 2020
Dear Anonymous We are so pleased to hear that you enjoyed your stay with us. Thank you for your kijnd words about our service and location. I am glad it was to your liking. We hope to be able to welcome you back again soon. Have a lovely day. Best regards, Anna

8/10 Good

Della

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great views
This is the third time I have booked this hotel - it’s comfortable and the view is amazing
Stayed 1 night in Jul 2020
Response from Anna Brock, Review manager on Aug 18, 2020
Dear Della Thank you so much for your positive feedback. Weare so happy to have had you stay with us and we hope to see you again soon. I am glad you enjoyed our view, we are big fans of it too. Have a lovely day. Best regards, Anna

6/10 Okay

Verified traveler

Traveled with family and small children
Liked: Cleanliness, property conditions & facilities
The photos flatter this a bit, its a much older hotel that has been remodeled. We areived just before check in and our room wasnt ready so we went to the bar for a drink but had to ask for bar aervice as there was no one around........20 mins after check in our room still wasn't ready which the staff seemed very laid back about. I pointed out that we needed to change and go out to get somewhere else beforw it closer so eventually they upgraded our room. It wasn't really a major issue but just annoying especiallyas they didnt seem concerned!, i dont think thats ever happened to me before.
Stayed 1 night in Aug 2019
Response from Tina on Jan 19, 2020
First, thank you very much for your review. I sincerely regret that you had this experience at check-in. We usually guarantee check-in at 3 pm, however, problems sometimes arise which make late check-in very regrettable. We have staffed the bar in the evenings, but the front desk makes sure to call a bartender when needed. I make sure to follow up with my staff at the front desk so we get corrected. Wishing you a good Sunday. With best regards Tina

8/10 Good

Verified traveler

Business traveler
Liked: Staff & service, room comfort
Stayed 1 night in Dec 2019

10/10 Excellent

Greg

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excellent hotel
I have stayed at this hotel numerous times and it is always exceptional. The staff are very good, as is the food and communal areas. The rooms are very clean and comfortable.
Stayed 1 night in Oct 2019
Response from Tina on Oct 29, 2019
Dear Greg, thank you so much for your kind review, i am pleased that you had a good stay, and that you liked our service, food and rooms. I wish you a very nice day and are looking forward to welcome you again some day. Kindest regards Tina

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Sightseeing
Good hotel with parking for sightseeing in the area
Stayed 1 night in Sep 2019
Response from Tina on Sep 22, 2019
Thank you so much for your review, i am happy that you liked our free parking and our surroundings, and i am pleased that you had a good stay. I wish you a nice Sunday and hope to welcome you another time. Kindest regards Tina

10/10 Excellent

Verified traveler

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great hotel. Had a bigger hotel room. Clean and location was good. Can recommend
Stayed 2 nights in Aug 2019
Response from Michelle Stinne on Sep 5, 2019
Dear Guest. Thank you for your review. We are happy to see you have enjoyed the hotel, location and cleanliness. We hope to welcome you back another time Have a lovely day. Best regards Michelle Stinne, front office manager.

10/10 Excellent

Johnny

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Aug 2019

8/10 Good

Lars

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Aug 2019

8/10 Good

Verified traveler

Liked: Staff & service
Stayed 1 night in Aug 2019

8/10 Good

EZ

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Overall, place is nice, big room with an awesome view. Food at the bar was absolutely terrible, it's a shame, because service was actually quite good.
Stayed 1 night in Jul 2019
Response from Tina on Aug 7, 2019
Dear EZ, thank you for your review, I am pleased that you had a nice stay, although you had a bad experience with your food, i am really sorry for that. Wishing you a really nice day and I hope to welcome you a second time. Yours sincerely

10/10 Excellent

Verified traveler

Stayed 2 nights in Jul 2019

10/10 Excellent

Verified traveler

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Efficient helpful staff. Simple, stylish decor. Lovely breakfast.
Stayed 2 nights in Jul 2019
Response from Tina on Jul 31, 2019
Thank you so much for your response, i am happy that you had a pleasant stay at our Hotel. I wish you a nice Summer and are looking forward to welcome you back some day. Best regards Tina

6/10 Okay

Maria

Liked: Staff & service, property conditions & facilities
Disliked: Cleanliness
It’s ok
The hotel is far from the city centre but if you have a car, it’s only a few minutes away. The hotel is huge, and in very good conditions. Breakfast was very good and complete. We had a family room, which was perfect for a family (we are 4 adults, and it was very comfortable for us) But what we didn’t like was that we stayed for 2 nights, and on our second day when we came back to the hotel at night we realized they hadn’t cleaned our room. We called reception and they told us they didn’t make our room because we didn’t put up the sign in the door that says “make my room”. We thought this was ridiculous! We’ve stayed in so many hotels and we’ve never heard something like this. This was very disappointing.
Stayed 2 nights in Jul 2019
Response from Tina on Jul 15, 2019
Dear Maria, thank you for your kind response, i am really grateful. I am sorry the misunderstanding with the cleaning, i will look in to it, so it will not happen again. I wish you a nice Summer, and hope to welcome you again another time. Best regards Tina

10/10 Excellent

Verified traveler

Stayed 2 nights in Jun 2019

8/10 Good

Christian

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in May 2019

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service
Clean and tidy Suggestions: tea bags , coffee in room, mosquitoes may fly in when open windows Dislike: weeks ago, due to error in booking 1 adults instead of 2 adult , informed and email done , room charges 60 CAD dollars more from original price when check in
Stayed 1 night in Apr 2019
Response from Front Office Manager on May 5, 2019
Dear Guest. Thank you for your review. We have coffee and tea facilities in our superior rooms, but it is correct that this is not in our standard rooms. Due to our location near water there are a lot of mosquitoes in the area. Unfortunately I cannot see your reservation from this review, but it is correct that it cost extra when you are two persons instead of one in our rooms. Have a lovely day. Best regards Michelle Stinne, Front Office Manager.

8/10 Good

Martyn

Liked: Cleanliness, staff & service, room comfort
Stayed 1 night in Apr 2019

8/10 Good

Lisbeth

Liked: Cleanliness, property conditions & facilities, room comfort
Nice rooms, good food, but only det people working. So a long wait forarge food
Stayed 1 night in Apr 2019
Response from Michelle Stinne, Front Office Manager on Apr 11, 2019
Dear Lisbeth. Thank you for your review. We are happy to see you have enjoyed the rooms and the food. I am sorry that you have experienced a long wait to get your dinner served. This is of course not our standards and i am so sorry we did not live up to these during your stay. Have a lovely day. Best regards Michelle Stinne, Front Office Manager

2/10 Terrible

Verified traveler

Stayed 1 night in Feb 2019

10/10 Excellent

Torben

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Super hotel, Nice resturant,
Stayed 1 night in Jan 2019
Response from Michelle Stinne on Feb 8, 2019
Kære Torben. Mange tak for din anmeldelse. Det glæder os at du synes om vores hotel og ikke mindst vores restaurant. Vi håber at kunne byde velkommen igen en anden gang. Hav en god dag. Med venlig hilsen Michelle Stinne, receptionschef.

8/10 Good

Tony

good location for what i needed. Hotel was nice, the rooms a little small and the bar menu a little limited but for what I needed it was fine.
Stayed 2 nights in Nov 2018
Response from Michelle Stinne. on Dec 2, 2018
Dear Tony. Thank you for your review. We are happy to see you have enjoyed your stay. We are glad you liked the location and our hotel. Our standard rooms are small these rooms are 13 square meters. We do have bigger rooms, the superior rooms is 24 square meters and have aircondition and coffee/tea facilities. The superior rooms cost DKK 150 in upgrade. We hope to welcome you back another time. Best regards Michelle Stinne, assistant front office manager.

8/10 Good

Vernice, Sweden

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Comwell luxury stay
I had to book my stay at comwell last minute, because my b&b I had book my n the first place was awful. Comell is a very posh hotel. I had book the superior room, it was super!!!! The hotel room pictures in this review, is the indentical room I stayed in. Great luxury room, king size bed, separate area for clothing, it was wonderful, comfy, very luxurious. The breakfast was include and it was everything I wish for and more.
Stayed 3 nights in Aug 2018
Response from Michelle Stinne on Oct 29, 2018
Dear Vernice. Thank you for your review. We are happy to see you have enjoyed your your stay and that you liked the hotel and the room you stayed. We hope to welcome you back another time. Have a lovely day. Best regards Michelle Stinne, assistant front office manager.