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Reviews of Hotel Antica Dogana

3 out of 5
Hotel Antica Dogana
Via Corte d'Appello 4, Turin, TO

Reviews

7.8

Good

Rating 10 - Excellent. 88 out of 317 reviews" "
Rating 8 - Good. 141 out of 317 reviews" "
Rating 6 - Okay. 59 out of 317 reviews" "
Rating 4 - Poor. 24 out of 317 reviews" "
Rating 2 - Terrible. 5 out of 317 reviews" "

8.2/10

Cleanliness

8.4/10

Staff & service

8.0/10

Amenities

7.4/10

Property conditions & facilities

8.0/10

Eco-friendliness

Reviews

10/10 Excellent

MAKRAM, beirut

Traveled with family and small children
Liked: Cleanliness, staff & service, property conditions & facilities
The atmosphere and style . Spacious rooms .
Stayed 1 night in Apr 2024

10/10 Excellent

Anthony

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location. Nice rooms. God breakfast. Easy walk to shops, dining and attractions.
Stayed 2 nights in Nov 2023
Response from RECEPTION on Nov 16, 2023
Good evening, Management and staff thank you for the review.We are happy to have contributed to making her stay in Turin pleasant.Hoping to see you next time.Antica Dogana

10/10 Excellent

Tawin

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities
Centro storico historical hotel and great restaurants and bars in the area
Stayed 3 nights in Oct 2023
Response from RECEPTION on Nov 16, 2023
Good evening, Management and staff thank you for the review.We are happy to have contributed to making her stay in Turin pleasant.Hoping to see you next time.Antica Dogana

10/10 Excellent

Suzette

Liked: Cleanliness, staff & service, property conditions & facilities
Excellent in all aspects.
Hotel more than lived up to expectations. Beautiful decor and well maintained throughout with amazing history. Staff are welcoming and efficient. Excellent buffet breakfast with coffee made to order. Centrally situated - walking distance to many local attractions.
Stayed 3 nights in May 2023
Response from Fabbiano on Jun 7, 2023
Good evening, Management and staff thank you for the review.We are happy to have contributed to making her stay in Turin pleasant.Hoping to see you next time.Antica Dogana

10/10 Excellent

Verified traveler

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
If you are a music LOVER and a CLASSICAL MUSIC fun , you must stay in this place and experience the Mozart room
Stayed 7 nights in Feb 2023
Response from Fabbiano on Jun 7, 2023
Good evening, Management and staff thank you for the review.We are happy to have contributed to making her stay in Turin pleasant.Hoping to see you next time.Antica Dogana

6/10 Okay

Fabrizio

Disliked: Staff & service, room comfort
?????
…..booking….not matching the room pictured….. On arrival the room was very cold….. The breakfast ????At Lidl…..you will have a proper breakfast ….embarrassing
Stayed 4 nights in Feb 2023

6/10 Okay

Conor

Liked: Cleanliness, staff & service
Good location
Breakfast poor. Bathroom basin shelf too small. Reception helpfull.
Stayed 4 nights in Sep 2022

6/10 Okay

Verified traveler

Traveled with family
Disliked: Property conditions & facilities, room comfort
Small, crowded, not nice
.The location is good. Besides, I would move to another hotel in the area. The room is small and cramped. The people are not really nice except ANDRE at the reception. The whole area is under renovation. Everything is noisy. It is not indicated on the website that the place is very inaccessible by car and is in the ZTL area
Stayed 2 nights in Jul 2022
Response from reception on Jul 27, 2022
Good morning, there are several road works in our street and in the adjacent ones, they are maintenance road works decided by the Municipality, not by the hotel, but you have well thought of blaming the structure, I am sure that this is due to the fact that there has been no allowed, as required by the health and safety law which is well explained with numerous signs, to remove food from the breakfast room at 2 in the morning when your departure was scheduled. We realize that people's malaise comes out above all from behind a cellphone keyboard, and celaris behind an anonymous review (but to which it goes back anyway!) Manifests the lowest form of cowardice, we still wish you a peaceful journey.

10/10 Excellent

carlos

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Little surprising gem in Turin
I stayed at the Dogana for Eurovision, great price considering that. I was pleasantly very surprised it was a historical hotel, Mozart stayed there. More impressed was how big the room was. Inside was quiet, I was greeted very happily, they even managed remember me many times when I would pass lobby. Lots restaurants, scooters, public transportation in immediate surroundings. I would highly recommend it. Very walkabale to all the sites, and even bus station if you decide walk it.
Stayed 3 nights in May 2022
Response from Fabbiano on Jul 17, 2022
Good evening, Management and staff thank you for the review. We are happy to have contributed to making her stay in Turin pleasant. Hoping to see you next time. Fabbiano

10/10 Excellent

Emilie

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We loved this hotel! We’ll definitely go back!! Beautiful!
Stayed 1 night in Jan 2022
Response from Fares on Jan 22, 2022
Hello Emilie, Thanks for the feedback.We appreciate your your kind words. We will continue improving. Hope to see you back again in our hotel. Sincerely.

8/10 Good

Verified traveler

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good central hotel
+ Central. Secure. Parking, Friendly. Clean, character - basic breakfast.
Stayed 2 nights in Jun 2021
Response from Fares on Jul 6, 2021
Thank you so much for your kind words. We really appreciate you taking the time out to share your experience with us. Sincerely.

8/10 Good

DON

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Historic proerty. Great location. Good value.
A classical and typical historic property that was as advertised. I enjoyed my 2 night stay at this hotel. Excellent room service and cleanliness. It was a delight to have a full set of fluffy white towels including full size bath sheets. Great location and convenient transfer at 50m from Star 2 bus stop (from/to Porta Sousa stazione). Didn't see Herr Mozart but apparently he also stayed at this hotel for several weeks. Good value for money.
Stayed 2 nights in Jul 2019
Response from Danielew M. on Aug 7, 2019
Thank you

6/10 Okay

Kostyantyn

Liked: Cleanliness, property conditions & facilities, room comfort
Disliked: Staff & service
Very unhelpful staff
The staff (negatively) shocked! On request of a corkscrew, they proposed me to go out with my bottle of wine and try to ask in cafes on the street, maybe someone will open a bottle for me. This is a clear description what a helpful and caring staff works this hotel. The rest is ok. Oh, and Mozart lived and played there on his trip to Italy
Stayed 4 nights in Jul 2019
Response from Daniele M. on Aug 7, 2019
We think there was a misunderstanding with your request. We take note about your review. Kind regards Reception

8/10 Good

Verified traveler

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Perfect location for visiting all areas of the city. Good public transit connections.
Stayed 3 nights in Feb 2019

10/10 Excellent

Cinzia

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great front staff. Great breakfast offered
Stayed 3 nights in Nov 2018
Response from Dnaiele M. on Jan 9, 2019
Dear guest, thank you for your positive review. Best regards

6/10 Okay

Dales, uK

Liked: Room comfort
The hotel was clean and staff ok, but there was not much facilities such a hotel bar or tea or coffee facilities but the hotel is in the city centre so bars and coffee shops very close.
Stayed 4 nights in Oct 2018

6/10 Okay

Verified traveler

Stayed 3 nights in Oct 2018

8/10 Good

jim

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

6/10 Okay

Verified traveler

Liked: Property conditions & facilities
a hotel that values more than thstaff who serve it
the hotel has a perfect location being downtown and the city visit is very easy. the hotel conditions are pretty good for a 4 people room. But, unfortunately the staff at the reception are too arrogant , I hope not xenophobe.....

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
Nice Hotel placed in the center of Torino.
we stay at the Hotel for 2 nights. As the Hotel ist in the Center of Torino you can reach all the tourist attractions by walk or by bus/tram. Unfortunately the internet connection at the Hotel doesn't worked... We visited Museums and the Center of the City of Torino. We apreciate the warm weather and the caffès where you can drink the italian Espresso, hot chocolate and fine Food.

4/10 Poor

Verified traveler

Disliked: Property conditions & facilities, room comfort
Close to middle of town
Noisy didn't get much sleep. Could of done with air con.

4/10 Poor

Verified traveler

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Disappointed
Had expected better given the reviews. Beautiful building inside (old, but that was expected given its history), large bedroom and good wifi, that's where the positive ends. Some staff members were very nice, others odd or rude. Two sets of doors needed to be pulled to get in. Man at reception saw us, said hello and just watched us struggle to make our way in with our two big suitcases, pulling doors and trying to hold them open for each other while rolling in the luggage. Thanks for the help! Only one word came coming to me once we were inside: dull. Noisy hallways, dull bedroom with paint falling off, leaking toilet and shower, hair on the floor (not ours), depressing decor, dark hotel with clear lack of lighting, very unexciting breakfast, being ordered to sit at a specific table (had to move to a table that was exactly the same size, why? - saw two other people being told off and moved also). Breakfast time was depressing, beautiful room but dark, complete silence and could feel most guests were uncomfortable. Did not feel welcome. Hotel prides itself of having had Mozart as a guest and his portrait is everywhere, so why not play his music in the background in the breakfast room? It was so dull I could not wait to leave, it started to make me feel depressed. Breakfast food uninviting, bunch of industrial cakes and pastries, etc. Seemed like there was no option to have lunch or dinner, had a look at the dining room at 12h15 then at 19h, all lights off. Dull!

6/10 Okay

Verified traveler

Liked: Staff & service, property conditions & facilities
Disliked: Room comfort
Great location
We only stayed one night in Turin so needed somewhere within walking distance of sights and restaurants. The complimentary breakfast was excellent, the location really good. On site parking was a bonus, too.

4/10 Poor

MarcG, Candiac

Liked: Staff & service
Disliked: Property conditions & facilities, room comfort
Loud Hotel.
The walls are so thin, that it is difficult to sleep, to much noise. But, the staff is very pleasant.

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Central and Family Friendly
The staff were super helpful and gracious about our lack of Italian. The hotel is beautiful and easy walking distance to attractions. Great breakfast included. Our kids loved the room which had a sleeping alcove with drapes to separate them from us.

8/10 Good

sarah, london

Liked: Cleanliness, staff & service, property conditions & facilities
Conveniently located
We had a basic room which was a little small and lacked a bedside table on one side of the bed, a small shelf would have been useful. However the room was clean and the bed was comfortable. The location of the hotel was a big plus as it was close to the museums and Teatro Regio and the choice of food at breakfast was good. The reception and breakfast staff were very friendly. All in all a reasonably-priced hotel in the centre of Turin and we would stay there again.

6/10 Okay

Steve B, UK

Liked: Staff & service
Basic hotel that trades on location
On arrival we were surprised at how basic the standard room was, and paid extra to be upgraded. The new room was fine. Spending a few euros on improving the furniture in the standard rooms would make a big difference. The best thing about this hotel is the location, being very central. The staff were very helpful, which made a big difference to our opinion of the hotel. One good thing about the hotel is the parking. They have space for approx 25 cars apparently. This wasn't clear on the website and we were worried they only had a few spaces. While I'd consider staying here again, I'm not in any rush to do so.

8/10 Good

Verified traveler

Liked: Cleanliness, property conditions & facilities, room comfort
Comfortable old style hotel in a good location
Comfortable old style hotel in a good location for walking to shopping, and attractions such as the cathedral and palace and various plazas. About 20 minute walk to the river. Breakfast was Ok, but not particularly great. The room was surprisingly salacious for Europe.

6/10 Okay

Hoangd

Location of hotel is quite good, very close to the city centre, walking distance to the Royal Palace and other attractions. The reception is quite friendly and informative, English is reasonably fluent and ready to recommend the nearest restaurant ( though not quite as good as we expected). The room is pleasant enough , decor is dated ( expected for this type of hotel) but clean . The bathroom is not very comfortable with shower water tends to splash about too much , this is to do with the showers screen. Otherwise I would recommend this hotel for its location and staff friendliness.

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, room comfort
Exceeded expectations
A good hotel with great staff

6/10 Okay

Verified traveler

Disliked: Property conditions & facilities, room comfort
Old
We love old houses, but the room was 5 levels below the overall impression of the hotel. It looks like no renovation was done since Napoleon staid here. History is great, but furniture are just...old.. Invest a bit, & you have a perfect place.

10/10 Excellent

Arne, Vancouver, Canada

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Would definitely return
Affordable hotel in an excellent location in the old part of town. Great upkeep, clean, and friendly staff. Room bigger than many I've stayed in while in Europe. Hotel itself is old (by North American standards!) - Mozart supposedly stayed there - but full of ambience.

6/10 Okay

Domenico

Stayed 1 night in Mar 2024

10/10 Excellent

Francesco, Cortona

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Ottimo rapporto qualità prezzo vicinissima
Stayed 1 night in Mar 2024

10/10 Excellent

Francesco

Stayed 1 night in Feb 2024

10/10 Excellent

Francesco

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This is a hotel that keeps the charm of old Turin intact. Rooms are clean and, although my single was little lacking in space, have any comfort. The breakfast, served in an amazing ancient and spacious room, is copious and excellent. But, what makes this hotel special and worth of a stay is not the hotel itself but rather its staff. They are extremely kind and make you feel like having being a guest since forever. I really enjoyed it. Thank you to make my stay so enjoyable!!!
Stayed 1 night in Feb 2024
Response from Front Office on Mar 16, 2024
Buonasera,la Direzione e lo staff La ringraziano per la recensione.Siamo felici di aver contribuito a rendere piacevole il suo soggiorno a Torino.La attendiamo ancora presso di noi.Antica Dogana

8/10 Good

massimo

Liked: Staff & service, amenities
In centro, hotel dal sapore antico con una bella colazione in una sala elegante
Stayed 1 night in Dec 2023

10/10 Excellent

Maurizio

Stayed 1 night in Dec 2023

8/10 Good

Beatrice

Stayed 1 night in Dec 2023

8/10 Good

Emilio

Business traveler
Liked: Cleanliness, staff & service
La zona in cui si trova e la preservazione dello stile
Stayed 1 night in Nov 2023
Response from front office on Mar 16, 2024
Buonasera,la Direzione e lo staff La ringraziano per la recensione.Siamo felici di aver contribuito a rendere piacevole il suo soggiorno a Torino.La attendiamo ancora presso di noi.Antica Dogana

10/10 Excellent

Massimo

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Hotel storico ben tenuto. Il personale gentile e disponibile, la camera pulita e la posizione è davvero ottima.
Stayed 2 nights in Oct 2023
Response from Ricevimento on Oct 15, 2023
Buonasera,la Direzione e lo staff La ringraziano per la recensione.Siamo felici di aver contribuito a rendere piacevole il suo soggiorno a Torino.La attendiamo ancora presso di noi.Antica Dogana

8/10 Good

Giorgio

Stayed 1 night in Oct 2023
Response from Ricevimento on Oct 15, 2023
Buonasera, la Direzione e lo staff La ringraziano per la recensione.Siamo felici di aver contribuito a rendere piacevole il suo soggiorno a Torino.La attendiamo ancora presso di noi.Antica Dogana

8/10 Good

Graeme

Business traveler
Classic Elegant Old Hotel, with old rooms and hard pillows, very good location
Stayed 1 night in Sep 2023
Response from Ricevimento on Oct 15, 2023
Buonasera, la Direzione e lo staff La ringraziano per la recensione.Siamo felici di aver contribuito a rendere piacevole il suo soggiorno a Torino.La attendiamo ancora presso di noi.Antica Dogana

8/10 Good

Albane

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Aug 2023
Response from Ricevimento on Oct 15, 2023
Buonasera, la Direzione e lo staff La ringraziano per la recensione.Siamo felici di aver contribuito a rendere piacevole il suo soggiorno a Torino.La attendiamo ancora presso di noi.Antica Dogana

8/10 Good

Lars

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Charmerende historisk hotel
Centralt beliggende, med parkering, venlig stab, spændende historisk sted - og Mozart-historien er jo skøn. Vi havde det fantastisk. Hvis noget skal forbedres er det badeværelset, der var ret slidt. Og brødet til morgenmaden var ret trist.
Stayed 1 night in Jul 2023

10/10 Excellent

Valerie

Stayed 1 night in Jul 2023

8/10 Good

Paul

Stayed 1 night in Jul 2023
Response from Luca on Mar 16, 2024
Good evening, Management and staff thank you for the review.We are happy to have contributed to making her stay in Turin pleasant.Hoping to see you next time.Antica Dogana

8/10 Good

Ennio

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Jun 2023
Response from Luca on Mar 16, 2024
Buonasera, la Direzione e lo staff La ringraziano per la recensione.Siamo felici di aver contribuito a rendere piacevole il suo soggiorno a Torino.La attendiamo ancora presso di noi.Antica Dogana

4/10 Poor

Lara

Disliked: Cleanliness, property conditions & facilities
Stayed 1 night in Jun 2023

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in May 2023
Response from Fabbiano on Jun 7, 2023
Good evening, Management and staff thank you for the review.We are happy to have contributed to making her stay in Turin pleasant.Hoping to see you next time.Antica Dogana