The hotel and staff do not understand "service" , the issue we had was that when we arrived on the Friday afternoon we had laundry to be done as per the instructions in the hotel guide we put all clothes in the laundry bag and contacted reception and advised them of the laundry and was told that it would be collected by house keeping.
Saturday we went out all day and did not get back until late , Sunday we were to depart and travel to Bern in Switzerland , at breakfast the reception person came to us and advised that the laundry had not been collected until late on Saturday and was not ready- still being washed and would only be a few hours , this was at 9am , this was diserpointing as we had a long way to travel, we contacted them again at 11.30 and was still not finished we requested the clothes to be given to us so we could start our drive , we received the clothes wet and folded and looked like they had been ironed while wet %#*&%, the hotel still wanted to charge us the laundry service fee which i refused and did not pay , I found this quite rude on there behalf , they have a lot to learn about service .