Ratings based on 641 Verified Reviews

4.3 out of 5
91% of guests recommend
4.5 Room cleanliness
4.3 Service & staff
4.4 Room comfort
4.3 Hotel condition
Expedia Verified Reviews
4 out of 5
Recommended
for Everyone
by A verified traveler

Very comfortable, clean and friendly hotel

Posted Feb 23, 2017
Pros: Comfortable, clean, and friendly staff.
Cons: In compared to other hotels we have stayed at throughout the Carribean, the cost was extremely high. That would be my main complaint.
We enjoyed the friendly environment and loved the location on a beautiful beach.
4 out of 5
Recommended
for Everyone
by A verified traveler from Dexter, MI

excellent location

Posted Feb 20, 2017
Pros: service good, rooms clean, right on beach, use of bikes and non-motorized water equipment.
Cons: pool hours, swim up bar open as advertised, offering a snack shop/grill other than the restaurant.
Great location. Loved that they had bikes to use, and beach chairs and non-motorized water sports were plentiful and always available. Would have been nice if the pool were open later (it closes at 6pm), but admittedly, I don't know if I would have used it. However, during the day it would have been nice if the advertised swim up pool bar would have been open. It was never open during our stay.
Comment from Hotel Management
Feb 20, 2017 by Marcia Rodrigues, Hotel Management
Dear Guest, I would like to thank you for your visit to the Alexandra Resort. It is always a pleasure to receive a positive feedback from a valuable guest. Thank you so much for your kind words. We hope to welcome you back in a near future.
4 out of 5
Recommended
for Everyone
by A verified traveler

Posted Feb 18, 2017
Wonderful!!! Can't wait to go back! The view from our room was spectacular !
Comment from Hotel Management
Feb 20, 2017 by Resort representative, Hotel Management
Thank you very much, we're glad you had a wonderful stay.
4 out of 5
Recommended
for Everyone
by A verified traveler from Huntington, NY

Beautiful Location

Posted Feb 18, 2017
Pros: The staff, the location
Cons: Dining choices
Location: Bike riding, Kayaking, renting scooters - parasailing, snorkeling, horseback riding - GREAT restaurants and shopping
The Alexandra Resort was wonderful. The staff was so warm, helpful, and fun. The location is beyond beautiful. We have never been to Turks and Caico's and cannot wait to return. Grace Bay is quite possibly the most beautiful beach I've ever experienced. Kayaking on Chalk sound and parasailing are just a few of the wonderful things to experience. The rooms at the Alexandra are clean - we stayed in a King Studio with a partial ocean and pool view. The studio was a little cramped and we were hoping for a full kitchen. Dining on the island is pricey - at least $200 for dinner each night. I would have also like to have a full ocean view, but they are mostly occupied by time share occupants. However, I would return in a heart beat and try to get a room with a full kitchen!
Comment from Hotel Management
Feb 20, 2017 by Marcia Rodrigues, Hotel Management
Dear Guest, Firstly, I would like to thank you for your visit to the Alexandra Resort. It is always a pleasure to receive a positive feedback from a valuable guest. Thank you so much for your kind words. Your comment has been conveyed to our team, who felt really encouraged by your compliments. Warm Island Regards,
4 out of 5
Recommended
for Everyone
by A verified traveler from nj

Turks

Posted Feb 15, 2017
Pros: The location and the beach. Great beach lots of chairs and umbrellas. Free shuttle to their sister hotels.
Cons: More live music, corn hole or jenga game on beach. Would have been nice if it offered yoga a couple of days on beach.
Location: Could walk or bike into town.
Overall, very happy with our entire experience. Our room was ready when we arrived and we hit the gorgeous beach. Everyone was very friendly. Staff could have been a bit more knowledgeable of things going on for guests to do on the island. Would definitly stay there again.
Comment from Hotel Management
Feb 17, 2017 by Resort representative, Hotel Management
Thank you very much for your review and we appreciate your ideas about music, games and yoga. We’ll certainly suggest them. We’re so glad you enjoyed the resort and amenities and hope you’ll return soon.
3 out of 5
Recommended
for Everyone
by A verified traveler

Posted Feb 12, 2017
Beach is beautiful! The swim up bar was never open and everything closes down pretty early.
Comment from Hotel Management
Feb 14, 2017 by Resort representative, Hotel Management
We appreciate your review. The swim up bar is open and serviced by the indoor bar personnel. We will address why you felt there was nobody there to help you. Any entertainment in the resort must conclude by 11pm so as not to disturb other guests.
5 out of 5
Recommended
for Everyone
by A verified traveler from Naperville, Il

Very responsive, Wonderful Staff

Posted Feb 12, 2017
Pros: Located in the heart of Grace Bay. Wonderful staff, wonderful beach. Some hotel only have a few feet of sandy beach, Alexandra has plenty of beach.
Cons: Some rooms need updating, but since each room is owned by a different person, it's up to each owner to upgrade.
Location: In the heart of Grace bay, close to everything. Walk to restaurants and shopping, Potcake place, galleries. Snorkeling, and beautiful blue water.
Booked thru Expedia - Ocean front room. Checked in, room was ocean view, rated on Expedia that the room should be labeled ocean view not ocean front. Front desk contacted me immediately and moved me to an upgraded ocean front room. They are wonderful. The 2nd room was ocean front, and everything was wonderful as expected. Will definitely return.
Comment from Hotel Management
Feb 14, 2017 by Resort representative, Hotel Management
Thank you for your review, we’re so pleased you love the resort, staff and our beautiful location. We look forward to your return.
5 out of 5
Recommended
for Everyone
by A verified traveler

Posted Feb 11, 2017
Our stay was great! This is the second time we have been at this hotel, and we loved it just like we loved it the first time. We will be going back again, we plan on going to this hotel twice a year, can't wait to go again.
Comment from Hotel Management
Feb 13, 2017 by Resort representative, Hotel Management
Thank you very much for your review. We're so glad you love staying with us and we shall look forward to welcoming you back soon.
5 out of 5
Recommended
for Everyone
by A verified traveler from Snowy winters

It was Great!

Posted Feb 6, 2017
Pros: Kitchen and washer and dryer was a bonus. Kitchen is great because food is very expensive in the Turks. Overall the room and staff were very good.
Cons: Trying to get out of the free breakfast deal, then having us spend 15 minutes verifying it with staff.
Location: Clear water, nice beach. No fish for snorkeling. Some sand dollars to be found 150' from shore in 25' of water. A pleasant bicycle ride available.
The staff are all nice. The people of Turks and Caicos we found were nice. You can walk out to the beach, very nice sand and with the exception of one guy with mental issues selling excursions in front of Beaches Resort next door, we always had nice walks. The hotel offers free bicycles to go into the nice shopping district. Free sail boats to paddle boards were also a pleasure. The only thing we did not like. When booking through Expedia breakfast is included. Read the fine print. When we got to the resort they said it was not included and we had to go through a 15 minute verification process to show them it was, when I'm certain they knew it was. Other than that it was nice. We all enjoyed that everyone wasn't pushy for tips like in Mexico. Stay on this beach at Grace Beach, we visited the southern beaches and the wind was so strong it would blow you away, almost typhoon like. If you want a chill time on the beach at a nice place, Alexandra Resort is a nice place.
Comment from Hotel Management
Feb 7, 2017 by Marcia Rodrigues, Hotel Management
Dear Guest, Firstly, I would like to thank you for your visit to the Alexandra Hotel, TCI. It is always a pleasure to receive a positive feedback from a valuable guest. Thank you so much for your kind words. Your comment has been conveyed to our team, who felt really encouraged by your compliments. Warm Island Regards, MR
3 out of 5
by A verified traveler from CT

beautiful beach but disappointing in other areas

Posted Feb 5, 2017
Pros: Free kayaks and paddle boards.
Cons: Bigger gym, open a coffee shop that opens by 6am, repair or replace most of the free bike, add some lower cost items to the s, paddle boards and kayak
Location: Need a rental car, taxi or shuttle to do anything. There is 1 small casino on the island and limited night life.
Gym is extremely small for a resort this large. No coffee shop, only 1 restaurant which never opens on time for breakfast and is the only place to get coffee. Staff were helpful. Free use of bicycles, kayaks, paddleboards and hobie sail boats was a big plus. General condition of hotel and rooms can be improved. Limited menu for lunch and dinner.
Comment from Hotel Management
Feb 7, 2017 by Marcia Rodrigues, Hotel Management
Dear Guest, I truly appreciate you taking the time to share your comments with us, as it is only through constructive feedback that we can monitor and fine-tune our service and facilities. Comments and critics are essential to measure and continuously improve our operation. Thank you for sharing your experience and it is our hope that you will give us the opportunity to better serve you in the future. Warm Island Regards, MR