Nice hotel but very pricey
Posted Aug 9, 2016
The hotel overall I would rate them 4 stars. However, I gave a 3 stars due to us booking in advanced and stating it was our honeymoon. Upon arrival at the hotel, the lady told us they had to change our room. That was fine however they didn't tell us it was next to a family with young kids. After learning on our own....we found out when the kids would bang on the walls, screaming on top of their lungs, and try to open the shared room door multiple times. We complained to the hotel but nothing was done besides the staff saying they will speak to the family. Children will be children except it isn't an excuse to let them bang on walls and try to open the shared room door. The surrounding restaurants were a bit pricey but that's normal since the area is a tourist attraction. When my husband and I tried to use the tub, the water came out yellow due to rust. The hotel staff quickly pumped the water and resolved the issue.
Comment from Hotel Management
Oct 13, 2016 by Guest Relation manager, Hotel Management
Please accept our apologies that your experience did not meet your expectations, not our own high standards. While we always do our best to upgrade suites for guests on their honeymoon, we certainly would not have done so had we known that the other guests would prove so disruptive.