Best beach in the carribean, terrible hotel
Posted Jan 26, 2016
Im not one to review hotels, but when you spend $1200 a night, and you are disappointed, there is a first time for everything! The rooms are terrible! The rooms are infested with cockroaches, brown water from taps and are disgustingly unclean!
Comment from Hotel Management
Sep 5, 2016 by Guest Relation manager, Hotel Management
Thank you for taking the time to review your experience at Grace Bay Club. Please accept our apologies that your suite met neither your expectations nor our own high standards—we strive to deliver excellent experiences in our suites, which have all been newly renovated. While our Caribbean location means errant tropical bugs occasionally enter suites, our resort has comprehensive pest control measures and no reported instances of cockroaches.
We appreciate your feedback and will act upon it to ensure that, should we be so fortunate to welcome you back as a guest, your next Grace Bay Club experience will live up to our standard of excellence.