Ratings based on 335 Verified Reviews

4.7 out of 5
94% of guests recommend
4.8 Room cleanliness
4.5 Service & staff
4.8 Room comfort
4.7 Hotel condition
Expedia Verified Reviews
5 out of 5
Recommended
for Everyone
by A verified traveler

Amazing

Posted Feb 19, 2017
We loved the palms - beautiful property, lovely staff - would come back in a heart beat!
Comment from Hotel Management
Feb 19, 2017 by Sabrina Mai , Hotel Management
On behalf of the staff at The Palms, thank you for staying with us, and we hope to see you again soon!
5 out of 5
Recommended
for Couples
by A verified traveler

Beautiful accommodations!

Posted Feb 18, 2017
Pros: The grounds and beach area were stunning. Staff was very accommodating and helpful.
Cons: They have to have all food shipped in. The food on the island is very expensive.
Location: There is not allot to do. There are a few water sports you can try but this is mostly a relaxing retreat in the sun. Perfect for couples.
The resort was on a beautiful stretch of beach in Grace Bay. The accommodations were lovely.
Comment from Hotel Management
Feb 18, 2017 by Sabrina Mai , Hotel Management
Thank you for your review. We will share your comments with our team members. It will be a pleasure to have you stay with us on your next vacation.
5 out of 5
Recommended
for Everyone
by A verified traveler

Posted Feb 17, 2017
Would have liked better food choices. Very pricey. Small portions and I'm not a big eater. Left property to go to a more inexpensive restaurant with a larger menu choices. The one thing is that you can leave the property. Would have also liked a little entertainment on the property or a little music piped in. We had to leave the property for that too. Great place if you want total laid back peace and quiet.
Comment from Hotel Management
Feb 17, 2017 by Sabrina Mai , Hotel Management
Dear Judy, We appreciate the feedback about food choices, prices and entertainment. We look forward to welcoming you back for a future visit.
4 out of 5
Recommended
for Everyone
by A verified traveler

Beautiful hotel right on the beach.

Posted Feb 16, 2017
Staff and grounds were amazing. The beach is beautiful as is the pool area. Rooms are too pricey, especially if you attempt an ocean view. Food was great, but pricey. BYOB, beverage costs are outrageous, does cut down on overendulging for us regular folk.
Comment from Hotel Management
Feb 16, 2017 by Sabrina Mai , Hotel Management
Thank you for your compliments on our staff and grounds, especially beach and pool area. We look forward to welcoming you back in the near future.
5 out of 5
Recommended
for Everyone
by A verified traveler

Posted Feb 16, 2017
perfect hotel. location, food and service was impeccable. beautiful accomodations.
Comment from Hotel Management
Feb 16, 2017 by Sabrina Mai , Hotel Management
Thank you for the nice compliments on our location, accommodations and service! Hope to see you again next year.
5 out of 5
Recommended
for Everyone
by A verified traveler

Posted Feb 14, 2017
Great beach and great hotel. Food was outstanding and service was good. Friendly staff. I'd definitely go back.
Comment from Hotel Management
Feb 16, 2017 by Sabrina Mai , Hotel Management
Thank you for your review and we look forward to having you return next year!
5 out of 5
Recommended
for Everyone
by A verified traveler from Suwanee, GA

1 bedroom oceanfront suite

Posted Feb 13, 2017
Wonderful experience that exceeded our expectations. Overall hotel was quite pricey but beautifully maintained. The staff was extremely courteous. Food options were also expensive but high-quality.
Comment from Hotel Management
Feb 16, 2017 by Sabrina Mai , Hotel Management
Dear Arvind. Thank you for your review and we are happy your stay exceeded your expectations. We look forward to having you return next year!
5 out of 5
Recommended
for Everyone
by A verified traveler from channahon, il

Beautiful, peaceful hotel on the beach

Posted Feb 12, 2017
Location: Walk/bike to lots of shopping. Beach is just on the other side of the pool!
Hotel supplied everything needed for a peaceful vacation. We stayed in the cheapest room with a king size bed and pull out couch. The room was very large with a convenient layout. Rooms were clean. Off (bug spray), umbrellas, iron/board, robes, house slippers, cookies, chocolates, and bottled water was supplied. Beach and pool staff provided chair sheets, towels, and bottled water. Signing out bikes, paddles boards, kayaks, ect. was easy.
Comment from Hotel Management
Feb 16, 2017 by Sabrina Mai , Hotel Management
Thank you for your fantastic review and it makes us happy to hear that your stay at The Palms was nice and relaxing. We hope you stay with us again next year!
5 out of 5
Recommended
for Everyone
by A verified traveler

Paradise

Posted Feb 12, 2017
When we first checked in I was not happy with room location as I paid for oceanfront and was looking at bushes on the first floor. The manager Aggie promised to get me a new room within 2 days. The next day she up graded us to a deluxe oceanfront which was absolutely amazing. The entire staff was friendly and helpful. We especially loved the beach bar staff Carlton, Remi and Stacey. This place was wonderful and we will definitely be back.
Comment from Hotel Management
Feb 16, 2017 by Sabrina Mai, Hotel Management
Dear S and C, thank you for your review. We are sorry that you were not happy with the room on the first floor and glad that Aggie upgraded you to our amazing oceanfront deluxe suites. On behalf of our entire team, we look forward to welcoming you back for a future visit.
4 out of 5
Recommended
for Everyone
by A verified traveler from Connecticut

We just loved it!

Posted Feb 12, 2017
Pros: The beach and pool were amazing.
Cons: There was a shortage in the gym of Treadmills....would love to have some sort of machine for abdominal work as well.
Location: We loved that bikes were provided to ride to town. Easy to walk down the beach to restaurants, felt very safe doing so.
We had the best time and plan on coming back next year. We were not looking for an all inclusive resort, we like doing our own thing. What was great is you did not feel like you were asked for money for every little thing! Sailboat use, cabana, chairs, snorkel equipment all free to use. That really meant a lot to us. Very relaxed and the staff was GREAT!
Comment from Hotel Management
Feb 16, 2017 by Sabrina Mai , Hotel Management
Dear Nez and Peter, Thank you for your review of your recent stay at The Palms and we are so pleased to hear that you had a nice vacation. We appreciate your feedback on our gorgeous beach and pool and we will be sure to send your kind remarks to our dedicated team members.