Nice hotel on the most Stunning Beach!
Posted Nov 17, 2016
I wish I could give the Palms 5 stars like so many. While it was a very wonderful vacation and place to stay, I was a little surprised by a few things.
When we arrived no one said anything to us. When we tried to approach the reception they told us to sit down and they would get to us. Someone eventually brought some drinks out for people sitting down but not us. Which was fine, just seemed like they were not very organized. Someone noticed right before they finally called us to check us in and hurried over with them so we swallowed them quickly. They like to have someone walk you around and to your room, which is lovely, but it would be great if that was articulated to guests as they are arriving so you didn't have to figure it out.
The hotel is a small complex which makes for more individualized attention from the staff (once you get checked in!) and we found most to be friendly, easygoing, and helpful. The buildings are all steps away from the lovely pool and incredibly stunning beach.
The rooms themselves are nice, but could definitely use updating as they don't seem like a 5 star hotel room. Beds are comfortable, pillows are old and not comfortable.
This is not an ideal place for children...the few who were there looked very bored. It is much more of a couples-type place.