Ratings based on 452 Verified Reviews

4.7 out of 5
94% of guests recommend
4.8 Room cleanliness
4.5 Service & staff
4.8 Room comfort
4.7 Hotel condition
Expedia Verified Reviews
4 out of 5
Recommended
for Everyone
by A verified traveler

great beach, average breakfast

Posted Feb 22, 2017
ok,great beach, average breakfast,great beach, average breakfast
Comment from Hotel Management
Feb 23, 2017 by Sabrina Mai , Hotel Management
Thank you for your feedback.
5 out of 5
Recommended
for Everyone
by A verified traveler from Toronto, ON

Amazing location and great hotel!

Posted Feb 22, 2017
You won't be disappointed by your choice of The Palms. It's location on the best beach of Turks, coupled with the dining and activities choices makes it a winner.
Comment from Hotel Management
Feb 22, 2017 by Sabrina Mai , Hotel Management
The Palms Turks and Caicos is an exquisite 72-suite resort spanning 12 acres at the heart of Grace Bay Beach – consistently ranked among the most beautiful white sand beaches in the world. We are happy that you had a great stay with us.
5 out of 5
Recommended
for Everyone
by A verified traveler from westchester New York

Great location on beach

Posted Feb 21, 2017
Pros great location on beach, clear water powder sand. Close to town shops and resturants. Hotel food good , bar on beach excellent , rooms excellent, service good. Cons noises from halls and doors slamming Drinks at hotel bar way over priced! Beach chairs taken early and people never show up. Hotel does not upgrade rooms !! Taxis expensive, rent a car. Remember left side of road driving. Help on beach needs to be more friendly , too many guys not working just hanging out ! Drink service on beach very week!! Waiters come around once or twice a day. Chair guys busy holding court. Over all the hotel is very nice , welcoming staff very good. Make reservations at all restaurants on hotel property or not. Breakfast buffet is included and great. Rooms clean and maid service is excellent until the last night they know your leaving and do a lousy job !! No complementy room upgrade , Hotel manager very nice , even helped me put my luggage in car while it was raining very heavily.
Comment from Hotel Management
Feb 22, 2017 by Sabrina Mai , Hotel Management
Thank you for your review about our location, facilities, food and service. We value you as a guest and welcome the opportunity to serve you again at some time in the future.
5 out of 5
Recommended
for Everyone
by A verified traveler

Amazing

Posted Feb 19, 2017
We loved the palms - beautiful property, lovely staff - would come back in a heart beat!
Comment from Hotel Management
Feb 19, 2017 by Sabrina Mai , Hotel Management
On behalf of the staff at The Palms, thank you for staying with us, and we hope to see you again soon!
5 out of 5
Recommended
for Couples
by A verified traveler

Beautiful accommodations!

Posted Feb 18, 2017
Pros: The grounds and beach area were stunning. Staff was very accommodating and helpful.
Cons: They have to have all food shipped in. The food on the island is very expensive.
Location: There is not allot to do. There are a few water sports you can try but this is mostly a relaxing retreat in the sun. Perfect for couples.
The resort was on a beautiful stretch of beach in Grace Bay. The accommodations were lovely.
Comment from Hotel Management
Feb 18, 2017 by Sabrina Mai , Hotel Management
Thank you for your review. We will share your comments with our team members. It will be a pleasure to have you stay with us on your next vacation.
5 out of 5
Recommended
for Everyone
by A verified traveler

Posted Feb 17, 2017
Would have liked better food choices. Very pricey. Small portions and I'm not a big eater. Left property to go to a more inexpensive restaurant with a larger menu choices. The one thing is that you can leave the property. Would have also liked a little entertainment on the property or a little music piped in. We had to leave the property for that too. Great place if you want total laid back peace and quiet.
Comment from Hotel Management
Feb 17, 2017 by Sabrina Mai , Hotel Management
Dear Judy, We appreciate the feedback about food choices, prices and entertainment. We look forward to welcoming you back for a future visit.
4 out of 5
Recommended
for Everyone
by A verified traveler

Beautiful hotel right on the beach.

Posted Feb 16, 2017
Staff and grounds were amazing. The beach is beautiful as is the pool area. Rooms are too pricey, especially if you attempt an ocean view. Food was great, but pricey. BYOB, beverage costs are outrageous, does cut down on overendulging for us regular folk.
Comment from Hotel Management
Feb 16, 2017 by Sabrina Mai , Hotel Management
Thank you for your compliments on our staff and grounds, especially beach and pool area. We look forward to welcoming you back in the near future.
5 out of 5
Recommended
for Everyone
by A verified traveler

Posted Feb 16, 2017
perfect hotel. location, food and service was impeccable. beautiful accomodations.
Comment from Hotel Management
Feb 16, 2017 by Sabrina Mai , Hotel Management
Thank you for the nice compliments on our location, accommodations and service! Hope to see you again next year.
5 out of 5
Recommended
for Everyone
by A verified traveler

Posted Feb 14, 2017
Great beach and great hotel. Food was outstanding and service was good. Friendly staff. I'd definitely go back.
Comment from Hotel Management
Feb 16, 2017 by Sabrina Mai , Hotel Management
Thank you for your review and we look forward to having you return next year!
5 out of 5
Recommended
for Everyone
by A verified traveler from Suwanee, GA

1 bedroom oceanfront suite

Posted Feb 13, 2017
Wonderful experience that exceeded our expectations. Overall hotel was quite pricey but beautifully maintained. The staff was extremely courteous. Food options were also expensive but high-quality.
Comment from Hotel Management
Feb 16, 2017 by Sabrina Mai , Hotel Management
Dear Arvind. Thank you for your review and we are happy your stay exceeded your expectations. We look forward to having you return next year!