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Staff are great. But they have a major issue with housekeeping. I mean big issues. They dont clean the room they just flatten your bedsheets! Towels stay unchanged. No vacuum. Laundry you have to take it down to reception! And you have to ask for it the next day. If i visit next time i will definitely not go to this hotel. Sorry.
Abdulrahman
Stayed 4 nights in Feb 2024
Response from Riitta/ Service Manager on Mar 3, 2024
Dear Abdulrahman,thank you for your visit and valuable feedback. I'm sorry to see that your visit with us left room for improvement and you weren't satisfied with the cleaning of your room. Our housekeeping changes linen every three days and towels are only changed when placed on floor. I apologize that you were not informed that they would of course also pick-up the laundry from your room if noticed. I wish you have let us know the lack of cleaning during your visit so we would have been able to guarantee a more pleasant and comfortable stay for you. I will forward your feedback to our housekeeping department. Otherwise I'm happy to see that our staff also succeeded in their service.Thank you for choosing us! I hope to see you again as our guest and I hope that we succeed better next time. Have a nice day and beginning of March!Best regards,RiittaService Manager
Hei Arto,Kiitos antamastasi arvokkaasta palautteesta sekä vierailustasi.On ilo nähdä, että olet viihtynyt luonamme sekä ollut tyytyväinen tarjoamiimme palveluihin kokonaisuudessaan.Kiitos, että valitsit meidät ja tervetuloa meille nauttimaan myös jatkossa.Ystävällisin terveisin,Melina, Service Manager
Great location, clean & spacious room, great food in restaurant & friendly staff.
Verified traveler
Stayed 6 nights in Nov 2023
Response from Rius on Nov 16, 2023
Dear Valued Guest, Thank you for your visit and valuable feedback. I'm very happy to see that you enjoyed your stay with us and were satisfied with our service. Thank you for choosing us and hopefully we will see you again soon! Kind regards, Rius, Receptionist
Dear Greg,Thank you for your visit and valuable feedback. I'm very happy to see that you enjoyed your stay with us and were satisfied with our service.Thank you for choosing us and hopefully we will see you again soon! Kind regards,Melina, Service Manager
10/10 Excellent
Deborah
Oct 20, 2023
Deborah
Stayed 3 nights in Oct 2023
Response from Melina on Oct 22, 2023
Dear Deborah,Thank you for your visit and valuable feedback. I'm very happy to see that you enjoyed your stay with us and were satisfied with our service. Thank you for choosing us and hopefully we will see you again soon! Kind regards,Melina, Service Manager
friendly property to stay in Turku - fabulous restaurant - and every one seems be willing to help with a smile - very nice.
Petr
Stayed 1 night in Sep 2023
Response from Melina on Sep 26, 2023
Dear Petr,Thank you for your visit and valuable feedback. I'm very happy to see that you enjoyed your stay with us and were satisfied with our service. It's great to see that our team in particular was successful in their service and met your expectations. Thank you for choosing us and hopefully we will see you again soon! Kind regards,Melina, Service Manager
Dear Elizabeth, Thank you for your visit and lovely feedback. It is glad to see that you have enjoyed your stay with us and you were satisfied with our service. I'm happy to see that our staff succeeded with their service. Thank you for choosing us and hopefully we will see you again! Have a nice day! Kind regards, JanniService Manager
10/10 Excellent
Robert
Sep 8, 2023
Robert
Stayed 1 night in Sep 2023
Response from Janni on Sep 9, 2023
Dear Robert, Thank you for your visit and lovely feedback. I'm very happy to see that you have enjoyed your stay with us and you have been satisfied with our service. Thank you for choosing us and hopefully we will see you again. Have a nice weekend!Best regards, JanniService Manager
Response from Riitta/ Service Manager on Aug 30, 2023
Dear Clive,thank you for your visit and valuable feedback. It is my pleasure to see that you stay with us was enjoyable. I'm pleased to notice that we were able to exceed your expectations.Thank you for choosing us. A warm welcome again! Have a wonderful day!Best regards,RiittaService Manager
Dear Martha,thank you for your visit and valuable feedback. It is nice to notice that your stay with us was successful and you enjoyed our breakfast and our location and facilities.We wish to see you again in Marina Palace!Best regards,Erkka, reception
Bathroom sink top appeared dated and worn Felt dreary and soap containers appeared old and barely functional.
The view over the river was great!
Hotel reception staff were welcoming and friendly.
Roy
Stayed 1 night in Jul 2023
Response from Melina on Jul 28, 2023
Dear Roy,Thank you for your visit and valuable feedback. I'm very sorry about the bathroom issues you mentioned. I will forward your feedback so that we can do better in the future.Otherwise, it is a pleasure to see that you enjoyed your stay with us and that our staff was successful in their service.Thank you for choosing us and hopefully we will see you again soon! Kind regards,MelinaService Manager
10/10 Excellent
John
Jul 4, 2023
John
Stayed 4 nights in Jun 2023
Response from Erkka on Jul 25, 2023
Dear John,thank you for your visit and valuable feedback. It is nice to notice that your stay with us was successful and you enjoyed our services. A warm welcome again to Turku! Best regards,Erkka, reception
10/10 Excellent
Sarita Anne
Jun 18, 2023
Sarita Anne
Stayed 1 night in Jun 2023
Response from Melina on Jun 20, 2023
Hei Sarita Anne,Kiitos antamastasi arvokkaasta palautteesta sekä vierailustasi.On ilo nähdä, että olet nauttinut vierailustasi luonamme sekä ollut tyytyväinen tarjoamiimme palveluihin kokonaisuudessaan!Kiitos, että valitsit meidät ja toivottavasti näemme pian uudelleen!Ystävällisin terveisin,Melina, Service Manager
Dear Clive,Thank you for your visit and valuable feedback. It is nice to notice that your stay with us was successful and you enjoyed our service!Have a wonderful summer!Best regards,Erkka, reception
Dear Bonnie,Thank you for your valuable feedback. We are very happy to see that you enjoyed your stay with us and are satisfied with our service. Im glad we were able to provide you the room at an early hour.Have a wonderful summer time!Kiitos vierailustanne :)Erkka, reception
The staff was very friendly and the room very comfortable
Berengere
Stayed 1 night in Jan 2023
Response from Riitta/ Service Manager on Feb 1, 2023
Dear Berengere,thank you for your visit and valuable feedback. It is my pleasure to notice that your stay with us exceeded your expectations and you enjoyed our comfortable rooms. What brings me most joy is to see that our staff succeeded in their service.Thank you for choosing us! Have a great week!Best regards,RiittaService Manager
6/10 Okay
Kristian
Dec 25, 2022
Liked: Cleanliness
Kristian
Stayed 1 night in Dec 2022
10/10 Excellent
Alyn
Business traveler
Nov 14, 2022
Liked: Cleanliness, staff & service, amenities
Great location to experience Turku. Very friendly staff. Clean rooms. Only issue is that the bathrooms might need to be updated. Appeared to be some mold growing in the corner. Fantastic stay and I’ll be back again 👏👏
Alyn
Stayed 4 nights in Nov 2022
Response from Erkka on Nov 14, 2022
Dear Alyn,Thank you for your stay and for your valuable feedback.It is nice to note that you enjoyed the location and our service and that the room was to your liking.Im sorry about the issue with the bathroom. We are currently renovating the bathrooms.We are looking forward to your next stay!Have a wonderful autumn time!Best regards,Erkka, reception
8/10 Good
Petr
Oct 14, 2022
Petr
Stayed 1 night in Oct 2022
Response from Riitta/ Service Manager on Oct 15, 2022
Dear Petr,thank you for your visit and valuable feedback. It is my pleasure to see that your stay was successful, and you enjoyed your stay with us.Thank you for choosing us. A warm welcome again!Best regards,RiittaService Manager
Perhaps the best hotel experience I have ever had. Loved the river view, the restaurant, the staff, and loved Turku!
Catherine
Stayed 6 nights in Jul 2022
Response from Olga on Aug 8, 2022
Dear Catherine,
Thank you for your kind feedback! We are immensely happy to hear that the river view brought you some joy, and that our staffs service lived up to your expectations. We hope we get to see you again soon! Kind regards, Olga, reception
6/10 Okay
Jarmo
Jul 17, 2022
Jarmo
Stayed 1 night in Jul 2022
Response from pedro on Jul 19, 2022
Hyvä Jarmo,
Kiitos antamastasi palautteesta. Olen pahoillani, että vieralusi ei ole sujunut niin hyvin kuin pitäisi.
Toivon, että onnistumme jatkossa paljon paremmin!
Ystävällisin terveisin
Pedro
Service Manager
Easy to find from Viking Line Ferry staff. Staff helpful and friendly.
Room very comfortable.
Nina
Stayed 2 nights in Jun 2022
Response from Olga on Jul 5, 2022
Dear Nina, thank you for your valuable feedback. We are glad to hear that our staff has succeeded in their service, and the location as well as the room was to your liking.
We hope we get to see you again soon!
Kind regards,
Olga,
Reception
Dear Clarence,
Thank You for your feedback. It is nice to note that you enjoyed your stay and were satisfied with our service.
We are looking forward to welcoming you back again soon!
Best Regards
Pedro
Service Manager
Dear Mika,
Thank You for you feedback. It is great to see that you enjoyed your stay and were satisfied with our service.
We are looking forward to welcoming you back again soon!
KInd Regards
Pedro
Service manger
Hei Bettina,
Kiitos arvokkaasta palautteestasi. On ilo lukea, että majoittuminen sujui hyvin ja olitte tyytyväinen palveluumme. Toivotamme teidät lämpimästi tervetulleeksi uudelleen Marina Palaceen!
Erkka, vastaanotto
If I visit Turku again, this will be my hotel choice. Excellent experience. Friendly and helpful staff, full filled all my requests.! Five ⭐️ services and location.
Hanna-Leena
Stayed 1 night in Jun 2022
Response from Erkka on Jun 12, 2022
Dear Hanna-Leena,
Thank you for your stay and for your kind and valuable feedback. We are very happy to see that you have enjoyed your stay and that our staff has succeeded in their service.
We hope to see you again here in Marina Palace!
Have a wonderful summer!
Erkka, reception
Hei Timo,
Kiitos arvokkaasta palautteestasi. On mukava lukea, että olet ollut tyytyväinen vierailuusi.
Tovotamme sinut lämpimästi tervetulleeksi uudestaan Marina Palaceen!
Erkka, vastaanotto
10/10 Excellent
Timo
May 8, 2022
Timo
Stayed 1 night in May 2022
Response from Erkka on May 9, 2022
Hei Timo,
kiitos vierailusta ja ystävällisestä palautteestasi. Mukava huomata, että vierailusi meillä oli oikein onnistunut ja palvelu oli mieleesi. Lämpimästi tervetuloa uudelleen viihtymään meille! Mukavaa syksyn jatkoa! Ystävällisin terveisin,
Erkka, vastaanotto
Dear Clive,
Thank You for your feedback. It is nice to note that you liked our central location by the River Aura and our services.
We are looking forward to welcoming you back again soon!
Kind Regards
Pedro
service manager
6/10 Okay
Annalena
Apr 18, 2022
Annalena
Stayed 1 night in Apr 2022
Response from pedro on Apr 29, 2022
Dear Annelena,
Thank you for your feedback. I am sorry that we have not fulfill your expectations totally during you stay.
I hope that we can do much better next time!
Kind Regards
Pedro
Service Manager
8/10 Good
Abbas
Traveled with partner
Apr 17, 2022
Liked: Cleanliness, staff & service, amenities
€25 for parking per night? :D Is this Manhattan?
€2 for a drip coffee at the lobby? Why do you call it 24/7 coffee bar if I have to pay €2 for the coffee and €3 for the muffin?
The beds were good. The view was ok (not hotel's fault). The facilities were kind of rundown, due for a renovation.
Honestly for the price I expected a bit more. I got a better deal for a similar price in Helsinki!
Abbas
Stayed 1 night in Apr 2022
Response from pedro on Apr 18, 2022
Dear Abbas,
Thank You for your feedback. I apologize for the expensive prices of the services.
I am glad that you liked the view and the beds. I am sorry that you were not totally satisfied.
I hope that we can do better next time.
Kind Regards
Pedro
Service Manager
10/10 Excellent
Mika
Mar 28, 2022
Mika
Stayed 1 night in Mar 2022
Response from Melina on Mar 30, 2022
Hei Mika
Kiitos antamastasi arvokkaasta palautteesta sekä vierailustasi.
On ilo nähdä, että olet nauttinut vierailustasi luonamme sekä ollut tyytyväinen tarjoamiimme palveluihin kokonaisuudessaan.
Kiitos, että valitsit meidät ja toivottavasti näemme pian uudelleen!
Ystävällisin terveisin,
Melina
Service Manager
Got wrong room first. No id or cc checked => mix up. Otherwise nice hotel, quiet rooms, excellent breakfast, friendly personnel.
ANTTI
Stayed 1 night in Mar 2022
Response from pedro on Mar 21, 2022
Dear Antti,
Thank You for your important feedback. I apologize for the inconvenience with check in and the room. It is important for us to get feedback to improve our service.
It makes me happy that our service has been good and you have enjoyed brekfast and your quiet room.
We are looking forward to welcoming you back again!
Kind Regards
Pedro
Service Manager
8/10 Good
Mansoor Jamal
Traveled with family and small children
Jan 8, 2022
Liked: Cleanliness, staff & service
I had experience with Radisson blu Helsinki so I choose Radisson blu in Turku based on that but I must say the room was a little old and cheap looking for 130€/night specially the shower area needs some upgrades. And buffet had limited choice for vegetarian, it was mostly meat so I just ate pastries. The room was clean but old and outdated furniture made it look not so spotless specially shower area. Thanks for friendly service :)
Mansoor Jamal
Stayed 1 night in Jan 2022
Response from pedro on Jan 9, 2022
Dear Mansoor,
Thank You for your important feedback. I am sorry that we could not fulfill totally you wishes during your stay.
I apologize for the worn outlook of the room. I hope that we can renovate our rooms soonest possilble. I am also sorry for the limited choice for vegetarians. It is important for us to get feedback to be able to improve our service.
I am glad that our staff is friendly and service minded.
I hope to see you in our hotel in much better circumstances next time.
Best Regards
Pedro
Service manager
10/10 Excellent
Craig
Jan 6, 2022
Craig
Stayed 1 night in Dec 2021
Response from Erkka on Jan 7, 2022
Dear Graig,
Thank you for your valuable feedback. It is nice to note that you enjoyed your stay and were satisfied with our service. We are looking forward to welcoming you back again soon! Kind regards,
Erkka, vastaanooto
Hei Maura,
Kiitos antamastasi arvokkaasta palautteesta sekä vierailustasi.
Hienoa nähdä sinun viihtyneen vieraanamme sekä olleen tyytyväinen tarjoamiimme palveluihin kokonaisuudessaan. Kiitos, että valitsit meidät ja toivottavasti näemme pian uudelleen!
Ystävällisin terveisin,
Melina / Service Manager
Hei,
Kitos antamastasi arvokkaasta palautteesta sekä vierailustasi.
On ilo nähdä, että olet viihtynyt vieraanamme sekä ollut tyytyväinen tarjoamiimme palveluihin kokonaisuudessaan.
Kiitos, että valitsit meidät ja toivottavasti näemme pian uudelleen.
Ystävällisin terveisin,
Melina / Service Manager
We liked the central location next to the river.
The attention to detail with room service was variable and could have been better on some days.
Clive
Stayed 6 nights in Oct 2021
Response from Melina on Oct 25, 2021
Dear Clive,
Thank you for your visit and valuable feedback.
I'm very happy to see that you enjoyed your stay with us and unique location by Aura river.
Thank you for choosing us and hopefully we will see you again soon!
Kind regards,
Melina / Service Manager
Henkilökunta ei huomauttanut aamupalalla, eikä muutoin, maskittomia asiakkaita kertaakaan. Se oli hieman ahdistavaa.
Verified traveler
Stayed 2 nights in Sep 2021
Response from Melina on Oct 4, 2021
Hei,
Kiitos antamastasi arvokkaasta palautteesta.
Olen pahoillani, että henkilökuntamme ei huomioinut asiaa tarpeeksi. Hotellissa on edelleen vahva maskisuositus.
Muilta osin on ilo nähdä, että viihdyit vieraanamme ja toivon, että näemme pian uudelleen!
Ystävällisin terveisin,
Melina / Vastaanotto
10/10 Excellent
Clive, Chippenham
Sep 6, 2021
Clive
Stayed 9 nights in Aug 2021
6/10 Okay
Virpi
Sep 3, 2021
Virpi
Stayed 2 nights in Aug 2021
Response from Melina on Sep 17, 2021
Hei Virpi,
Kiitos antamastasi arvokkaasta palautteesta sekä vierailustasi.
Kokemuksesi on meille tärkeä ja olenkin hyvin pahoillani, että et ole ollut täysin tyytyväinen vierailuusi.
Toivon, että näemme vielä uudelleen ja onnistumme paremmin jatkossa.
Ystävällisin terveisin,
Melina / Service Manager
I was impressed by manager Ulla who was extremley helpful
And helped us...
Nigel John
Stayed 3 nights in Aug 2021
Response from pedro on Aug 27, 2021
Dear Nigel John,
Thank You for your feedback. It is so nice to note that you have been satisfied with service given by Ulla. I am glad to see also that you have enjoyed your stay totally.
We are looking forward to welcoming you back again soon!
Kind Regards
Pedro
Service Manager
Hyvä Ville,
Kiitos antamastasi palautteesta. On mukava huomata, että olet viihtynyt vieraanamme ja ollut tyytyväinen palveluihimme.
Toivon, että voimme jatkossakin nähdä sinut vieraanamme!
Ystävällisin terveisin
Pedro
Service manager
10/10 Excellent
Stephen
Jul 26, 2021
Stephen
Stayed 3 nights in Jul 2021
Response from pedro on Jul 28, 2021
Dear Stephen,
Thank you for your feedback. It is nice to note that you enjoyed your stay and were satisfied with our services.
We are looking forward to welcoming you back again soon!
Kind Regards
pedro
service manager
If you are planning to stay with an animal- highly recommend! Everything was well thought and service was excellent!
Mika
Stayed 1 night in Jul 2021
Response from Riitta/ Service Manager on Jul 19, 2021
Dear Mika,
thank you for your valuable feedback and visit. It is my pleasure to see that you and your furry friend really enjoyed your stay with us. Pets are always welcome! I will also forward your feedback to our staff for excellent service! Welcome again! Best regards, Riitta/ Service Manager
8/10 Good
Mika
Jul 16, 2021
Liked: Cleanliness, staff & service, room comfort
Mika
Stayed 2 nights in Jul 2021
Response from Melina on Jul 16, 2021
Hei Mika,
Kiitos antamastasi arvokkaasta palautteesta sekä vierailustasi.
On hienoa nähdä, että nautit vierailustasi luonamme ja olit tyytyväinen tarjoamiimme palveluihin.
Kiitos, että valitsit meidät ja toivottavasti näemme pian uudelleen!
Ystävällisin terveisin,
Melina / Service Manager
6/10 Okay
Jouni
Traveled with group
Jul 6, 2021
Liked: Cleanliness, room comfort
Jouni
Stayed 2 nights in Jul 2021
Response from pedro on Jul 6, 2021
Hyvä Jouni,
Kiitos antmastasi palautteesta. Olen pahoillani, että emme onnistuneet tällä kertaa niin hyvin kuin pitäisi.
Toivon, että voimme nähdä sinut jatkossakin vieraanamme!
Ystävällisin & kesäisin terveisin
Pedro
Service manager
This is the Turku Standard. I've been visiting since the 90's and it never fails. This time that little extra was the Maitre D at the restaurant. It's not often you get excellent service at a hotel restaurant, especially in Finland. But she was absolutely fabulous.
Mikko
Stayed 2 nights in May 2021
Response from pedro on May 18, 2021
Dear Mikko,
Thank you for your important feedback. It is nice to note that you have enjoyed your stay and have been satisfied with our service.
I am glad that you have enjoyed also excellent service by Grill it restaurant.
We are looking forward to welcoming you back again soon!
KInd Regards
Pedro
Service Manager
Great location for a stay in Turku. Delicious breakfast buffet. Welcoming staff.
The hotel is renovated with care and preserves some of the laid-back coolness of its original 70s style. We might stay there again.
Bo
Stayed 1 night in Apr 2021
Response from pedro on May 2, 2021
Dear Bo,
Thank You for your excellent remarks. It is so nice to note that you enjoyed your stay and were satisfied with our central location by the River Aura.
I am happy that our staff is welcoming and the breakfast buffet delicious.
We are looking forward to welcoming you back again soon!
Kind Regards
Pedro
Service Manager
8/10 Good
Verified traveler
Nov 16, 2020
Liked: Cleanliness, staff & service, room comfort
Verified traveler
Stayed 2 nights in Nov 2020
Response from Riitta on Nov 16, 2020
Hei,
kiitos arvokkaasta palautteestasi ja vierailusta. Hienoa huomata, että vierailusi meillä sujui mukavasti.
Toivottavasti saamme taas pian toivottaa sinut tervetulleeksi vieraaksemme. Mukavaa syksyn jatkoa!
Ystävällisin terveisin,
Riitta
Service Manager