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Reviews of Comfort Suites Tuscaloosa near University

2.5 out of 5
Comfort Suites Tuscaloosa near University
3916 E McFarland Blvd, Tuscaloosa, AL

Reviews

8.2

Very Good

Rating 10 - Excellent. 263 out of 636 reviews" "
Rating 8 - Good. 228 out of 636 reviews" "
Rating 6 - Okay. 95 out of 636 reviews" "
Rating 4 - Poor. 29 out of 636 reviews" "
Rating 2 - Terrible. 21 out of 636 reviews" "

8.4/10

Cleanliness

9.0/10

Staff & service

8.6/10

Amenities

8.2/10

Property conditions & facilities

8.4/10

Eco-friendliness

Reviews

10/10 Excellent

Angela

Traveled with group, Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities
Front desk employees were very knowledgeable about a nice restaurant and very helpful.
Stayed 1 night in Mar 2024
Response from Autumn on Apr 13, 2024
Thank you for taking your valuable time to complete our survey and for giving us a 5 out of 5! I have shared your comments with our staff and they join me in thanking you! We'd love to host you again next time you're in town!Thank you for choosing Comfort Suites!

10/10 Excellent

Joshua

Traveled with family and small children
Liked: Staff & service, property conditions & facilities
Wish there was a better entrance and exit from parking lot. Amazing Staff, Breakfast, Pool, Bed, AC, and near our destination were the things we enjoyed. The room wasn't cleaned well. Not terrible but crumbs on sofa and stuff under pullout. Crap smeared on wall. Overall a good stay and the kids enjoyed it here.
Stayed 1 night in Mar 2024

6/10 Okay

ashley

Traveled with family and small children
Liked: Staff & service, amenities
Front desk staff when we checked in were very friendly! Lobby was super clean. Unfortunately our room was not the cleanest especially bathroom and curtains to outside were torn and stained. For the price for a 1 night stay while traveling it was ok. They ran out of hot breakfast food and it took along time to get more. Almost seemed like the didn't actually have anyone working that part in the morning but I'm not sure.
Stayed 1 night in Mar 2024

2/10 Terrible

Paul

Disliked: Property conditions & facilities
No water pressure and almost no hot water.
Stayed 2 nights in Mar 2024
Response from Elizabeth French on Mar 6, 2024
I would like to apologize on behalf of myself and the entire team here at Comfort Suites Tuscaloosa for the inconvenience with the water issue during your stay. Unfortunately, we had a water heater malfunction and it wasn't until a guest notified our staff that we became aware of the problem. We were able to get the situation fixed and I hope if you are back in the area, you will give us another opportunity to provide your lodging needs. Thank you.

8/10 Good

Tiffany

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The property was clean. It could use of updating in the bathroom. There was some mold around the shower.
Stayed 2 nights in Feb 2024

10/10 Excellent

Amy

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff were very nice
Stayed 1 night in Feb 2024

8/10 Good

Salvador H

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I liked the room, it was comfy, homy, quiet.
Stayed 1 night in Feb 2024

6/10 Okay

Sarah

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Deadbolt to adjoining room did not stay locked. Needed to change rooms
Stayed 1 night in Feb 2024

10/10 Excellent

Janice

Business traveler
Liked: Staff & service, amenities, property conditions & facilities
The staff was very friendly and helpful.
Stayed 1 night in Jan 2024

10/10 Excellent

Nam

Stayed 2 nights in Dec 2023

8/10 Good

Dona

Stayed 1 night in Jan 2024

6/10 Okay

Sarah

Traveled with family and small children, Traveled with family
Liked: Staff & service
Staff were friendly and helpful. Breakfast selection was decent and provided options for even family with dietary restrictions. Property is starting to show some age and in need of maintenance. There was no fan in the bathroom so mildew was present in the grout.
Stayed 5 nights in Dec 2023

4/10 Poor

Sarah

Traveled with family and small children
Liked: Staff & service
Disliked: Amenities, property conditions & facilities
Stayed 1 night in Dec 2023

2/10 Terrible

Kirk

Stayed 1 night in Dec 2023

6/10 Okay

Renee

Traveled with family and small children, Traveled with family
The staff was my favorite part. They were super friendly and helpful. Breakfast was also good. Unfortunately we picked the hotel for the indoor pool and it was closer (emptied out) for repair. That was a bummer. The room was comfortable but definitely in need of an update. The pull out couch had some moldy spots.
Stayed 1 night in Dec 2023

10/10 Excellent

Charles

Liked: Cleanliness, staff & service, property conditions & facilities
Great value property with excellent location and free breakfast and parking.
Stayed 3 nights in Dec 2023

2/10 Terrible

Julie

Stayed 1 night in Dec 2023

10/10 Excellent

Kathy

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Dec 2023

10/10 Excellent

Diane

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
The check in lady was very efficient and friendly!
Stayed 1 night in Dec 2023

6/10 Okay

crystal

Traveled with family and small children
Liked: Staff & service
The shower was disgusting, I requested a new room and that room was a little better. We had to shower at my relatives house.
Stayed 3 nights in Nov 2023

2/10 Terrible

Caroline

Traveled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
This place was disgustingly dirty, and there was absolutely no pride in their services. I heard one guest during the morning hours complain that they had no hot water in their shower, and after he walked away, the lady at the front counter began to mock him. I quickly spoke up that we also had no hot water in our shower either morning that we were there, so it was more than likely true. The side yard of the hotel is piled with debris and trash, the breakfast was a joke. There were a few old scrambled eggs, and sausage that was so burned you couldn't cut it with a knife. No bacon, no gravy, no biscuits, just gross eggs, a dirty waffle maker, burned gravy and a cabinet of bread products that were stale. Our bathroom had mold, the carpet was torn, and the smoke alarm with covered in plastic wrap, and could never have alerted us to an issue. There was an AL game, so we paid $350 a night for this dump. RUN, RUN, RUN to another Tuscaloosa hotel. This one needs to close down. It was the worst stay in years!
Stayed 2 nights in Oct 2023

2/10 Terrible

Joseph

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
Stayed 2 nights in Oct 2023

8/10 Good

Brenda, Stuart

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff was warm and inviting. My room was exactly what I reserved.
Stayed 2 nights in Oct 2023

4/10 Poor

kimberly

Stayed 1 night in Oct 2023

10/10 Excellent

Laura

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This was a great place to stay for the game !! Staff was friendly
Stayed 2 nights in Oct 2023

6/10 Okay

Gladis

Traveled with family and small children, Traveled with family
Liked: Cleanliness, staff & service, amenities
Not bad. Clean, and comfortable. One downside was the towels were stained.
Stayed 2 nights in Oct 2023

10/10 Excellent

Candace

Stayed 2 nights in Sep 2023

4/10 Poor

Verified traveler

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities, room comfort
Hotel needs an upgrade. Baths didn't feel clean. Slippery substance on bathroom floor. No humidity control (sheets were damp). Nice people though!
Stayed 3 nights in Sep 2023

8/10 Good

Gretchen

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Sep 2023

10/10 Excellent

Susan

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Aug 2023

2/10 Terrible

Ruby

Traveled with family and small children, Traveled with family
Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
Receptionist and all staff members encounted during my stay were pleasant, respectful and helpful. Unfortunately that's where it ends. I was welcomed into my room with stinky smell, wet carpet and mouldy curtains. Upon raising my concern, the room was changed for another one that wasn't any better. We had to utilize the floor as sleeping place due to the change of room. (I paid for two beds and a pull-out. ) I checked out after a couple of nights sick and still sick to this day
Stayed 2 nights in Aug 2023

10/10 Excellent

Michael J

Liked: Property conditions & facilities
Stayed 2 nights in Aug 2023
Response from Elizabeth French on Aug 16, 2023
Thank you for choosing to stay with us. We appreciate you taking the time to give a review regarding your recent visit. We use our guest feedback as encouragement to continue to provide great service and to make improvements where they are needed. Always Safe and Happy Travels.

10/10 Excellent

Robin

Stayed 1 night in Aug 2023

10/10 Excellent

Wanda

Liked: Property conditions & facilities
Everything was great
Stayed 2 nights in Aug 2023
Response from Elizabeth French on Aug 16, 2023
We appreciate you taking the time to provide a review regarding your recent visit with us. We use our guests feedback as encouragement to continue to provide great service and to make improvements where they are needed. Hope to see you again soon. Always Safe and Happy Travels!

2/10 Terrible

Sambasivarao, Cincinnati

Traveled with family
Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
Rooms ,balnkets and pillows are smelly . Dirty bathrooms
Stayed 1 night in Jul 2023
Response from Elizabeth French on Aug 16, 2023
Thank you for taking the time to provide feedback regarding your recent visit with us. I apologize for failing to meet your expectations. We will use your comments as a tool to help us make improvements.

10/10 Excellent

Jared

Stayed 1 night in Jul 2023

6/10 Okay

Melanie

Traveled with family
Liked: Amenities
Property is showing its age. But friendly staff makes up for it. A bit noisy since it is right off the interstate.
Stayed 1 night in Jul 2023
Response from Elizabeth French on Aug 16, 2023
Thank you for taking the time to provide feedback regarding your recent visit. We will use your comments to help us improve where needed and encouragement to continue to offer great friendly service. Always Safe and Happy Travels.

10/10 Excellent

Nancy

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Easy on and off interstate
Stayed 1 night in Jul 2023
Response from Elizabeth French on Aug 16, 2023
Thank your for choosing to stay with us and taking the time to provide a review regarding your recent visit. Feedback from our guest are very important to us.Always Safe and Happy Travels.

8/10 Good

Reba

Traveled with family
Liked: Staff & service
Dingy linens
The linens were dingy! The doors of the bathroom had fingerprints on it.
Stayed 2 nights in Jul 2023
Response from Elizabeth French on Aug 16, 2023
Thank you for providing feedback regarding your recent visit with us. I apologize for failing to provide the best possible stay, but rest assured, we will be working harder to prevent future occurrences.

8/10 Good

Svein

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Jul 2023

10/10 Excellent

Lizzie Washington, KATHLEEN

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
The weekday daytime receptionist was fantastic, as well as the breakfast lady and the cleaning crew. Everything was clean (and I am a little fanatical about that) and in its proper place.
Stayed 2 nights in Jul 2023
Response from Elizabeth French on Aug 16, 2023
Thank you for the kind remarks regarding your recent visit. I will pass these compliments on to the staff and use them as words of encouragement to help us continue to provide great and friendly service to our guests.

10/10 Excellent

Hsia Fan

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jul 2023

4/10 Poor

Angela

Liked: Staff & service, property conditions & facilities, room comfort
Disliked: Cleanliness
Stayed 3 nights in Jun 2023

8/10 Good

Henry

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Room wss spacious and comfortable for the price. Breakfast was good. Staff very nice.
Stayed 1 night in Jun 2023

6/10 Okay

Billy

Liked: Staff & service
Stayed 1 night in Jul 2023

2/10 Terrible

Kenneth

Business traveler, Traveled with family
Disliked: Cleanliness, staff & service, property conditions & facilities
Was not clean and there was all kinds of damage to the. Imminent areas. The traffic noise level was ridiculous. Seems like the windows and drapes were useless in reducing the noise.
Stayed 1 night in Jun 2023

6/10 Okay

Wayne

Traveled with family
Disliked: Cleanliness, property conditions & facilities
Hotel needs cleaned. No breakfast available when we tried to eat.
Stayed 1 night in Jun 2023

6/10 Okay

Edith

Traveled with family and small children, Traveled with family
Liked: Staff & service
Disliked: Property conditions & facilities
The room was hot and humid even with the AC turned down. The floors were sticky. Trash left in the restroom. Needs some updating.
Stayed 1 night in Jun 2023

6/10 Okay

April

Stayed 1 night in Jun 2023

2/10 Terrible

Margaret

Stayed 1 night in Jun 2023