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Reviews of Country Inn & Suites by Radisson, Tuscaloosa, AL

2.5 out of 5
Country Inn & Suites by Radisson, Tuscaloosa, AL
4801 Mcfarland Blvd E, Tuscaloosa, AL

Reviews

8.2

Very Good

Rating 10 - Excellent. 422 out of 1004 reviews" "
Rating 8 - Good. 366 out of 1004 reviews" "
Rating 6 - Okay. 126 out of 1004 reviews" "
Rating 4 - Poor. 55 out of 1004 reviews" "
Rating 2 - Terrible. 35 out of 1004 reviews" "

8.4/10

Cleanliness

8.6/10

Staff & service

8.2/10

Amenities

8.0/10

Property conditions & facilities

8.0/10

Eco-friendliness

Reviews

10/10 Excellent

Sebastain

Traveled with partner, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great stay will visit again soon
Stayed 1 night in Mar 2024
Response from Management on Mar 21, 2024
Thank you for the wonderful review, Sebastain! We hope to see you again soon!

10/10 Excellent

Eric

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Friendly staff and easy check-in. Decent breakfast too, better than others I've seen.
Stayed 1 night in Mar 2024
Response from Mariea Harris on Mar 13, 2024
Thanks for your feedback glad to see you enjoyed your stay

10/10 Excellent

Dan

Business traveler, Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Convenient to UA. Affordable.
Stayed 1 night in Feb 2024
Response from Management on Feb 21, 2024
Thank you for the great feedback, Dan! We look forward to seeing you again soon!

10/10 Excellent

John

Traveled with family
Liked: Property conditions & facilities
Nice property and friendly staff
Stayed 1 night in Jan 2024
Response from Mariea Harris on Feb 2, 2024
Thanks for your feedback glad to see your enjoyed your stay

6/10 Okay

Mayank

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities
Stayed 1 night in Jan 2024
Response from Mariea Harris on Jan 11, 2024
thanks for your feedback

10/10 Excellent

Mark

Stayed 1 night in Dec 2023
Response from Mariea Harris on Feb 2, 2024
Thanks for your feedback glad to see you enjoyed your stay

10/10 Excellent

Gerald

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Dec 2023
Response from Mariea Harris on Feb 2, 2024
Thanks for your feedback glad to see your enjoyed your stay

4/10 Poor

Portia

Business traveler, Traveled with partner
Disliked: Cleanliness, amenities, property conditions & facilities
Old building and they keep all doors open that aren’t occupied.
Stayed 1 night in Dec 2023
Response from Mariea Harris on Dec 28, 2023
Thanks for your feedback sorry to hear there were doors open. I have addressed the issue with my staff so we could get an understanding about this I apologize on the behalf of our hotel once again

10/10 Excellent

ALLIE

Traveled with partner
Liked: Cleanliness, staff & service, amenities
We often stay at this hotel due to location and affordability. It needs some upkeep. Ceiling tiles in the hallway need to be replaced and rooms need to be checked for mold.
Stayed 1 night in Dec 2023
Response from Mariea Harris on Dec 28, 2023
Thanks for your feedback. Glad to hear your stay was good. We go under reno this year and we are so excited we will be getting our upgrade during this time

8/10 Good

Terezija

Stayed 2 nights in Dec 2023
Response from Mariea Harris on Jan 8, 2024
Thanks for your feedback

6/10 Okay

Adelle

Liked: Staff & service
Upon checking into the room there was a strong oder that was like onions or strong body oder. We turned the air on thinking maybe it was because the air was not on. After returning from dinner about 3 hours entering the room the ofer was even stronger. Reported to front desk and they came in and sprayed and said that the hotel had been smelling this way for a while. That the hotel would be going through renovation soon. It can’t be soon enough the smell will make u sick.
Stayed 1 night in Dec 2023
Response from Mariea Harris on Dec 17, 2023
Thanks for your feedback sorry about the smell during your stay and attended was correct we will be going on reno very soon i do apologies for this on the behalf of the company

10/10 Excellent

Mary

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean, friendly staff, convenient location, would stay again.
Stayed 2 nights in Dec 2023
Response from Mariea Harris on Dec 14, 2023
Thanks for your feedback glad your enjoyed your stay

4/10 Poor

Frederick

Stayed 1 night in Dec 2023
Response from Mariea Harris on Jan 3, 2024
Thanks for your feedback sorry to hear your stay wasn't that well I do apologize of the behalf of the hotel and we are working to make we correct the things that went wrong

6/10 Okay

Craig

Disliked: Staff & service, property conditions & facilities
Stayed 2 nights in Dec 2023
Response from Mariea Harris on Dec 14, 2023
Thanks for your feedback

8/10 Good

Joyce

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Near Bryant Denny. Safe area. Nice size suite.
Stayed 1 night in Dec 2023
Response from Mariea Harris on Dec 8, 2023
Thanks for your feedback glad to hear you enjoyed your stay here at Country Inn & Suites

8/10 Good

Rhonda

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Nice stay. Loud guests in the next room but overall good place to stay
Stayed 2 nights in Nov 2023
Response from Mariea Harris on Nov 25, 2023
Thanks for your feedback sorry to hear about the guest that where in the room next to you I will look until this to make other guest wouldn't have to endure this same situation

10/10 Excellent

Brandi

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Nov 2023
Response from Mariea Harris on Nov 25, 2023
Thanks for your feedback glad to hear you enjoyed your stay at Country Inn & Suites

10/10 Excellent

Daron

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Nov 2023
Response from Mariea Harris on Nov 25, 2023
Thanks for your feedback glad to hear you enjoyed your stay @ Country Inn and Suites

10/10 Excellent

Margarita

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
No issues
Hotel was clean, everything was great no problems. Breakfast was great.
Stayed 1 night in Nov 2023
Response from MARIEA HARRIS on Nov 20, 2023
THANKS FOR YOUR FEEDBACK GLAD TO HEAR YOU ENJOYEDD YOUR STAY

4/10 Poor

Linda

Traveled with family
Disliked: Cleanliness, staff & service, property conditions & facilities
Dirty. Some people staying there were extremely loud. Maybe caution patrons to be mindful of others especially after 11:00 pm.
Stayed 1 night in Nov 2023
Response from MARIEA HARRIS on Nov 20, 2023
THANKS FOR YOUR FEEDBACK I AM VERY SORRY TO HEAR THAT THE OTHER GUEST WERE LOUD DURING YOUR STAY HERE

10/10 Excellent

Elijah

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The cleanest of the room…comfortable bed.
Stayed 1 night in Nov 2023
Response from Laura Wright, GM on Nov 16, 2023
Thank you so much for your feedback! We're glad to hear that you had a great stay and look forward to you visiting again!

10/10 Excellent

Sheri

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great experience.
Had to stay due to a family medical emergency. During a home game vs LSU. Staff was very friendly and accommodating. The price was very reasonable for booking the last minute (that day.) Beds were comfortable, bathroom and room were clean. Breakfast was hot and had many choices. Hotel itself was very quiet. Would not hesitate to return.
Stayed 1 night in Nov 2023
Response from Mariea Harris on Nov 9, 2023
Thanks for your feedback glad to hear you enjoyed your stay here at Country Inn & Suites

8/10 Good

Pearlean

Stayed 1 night in Oct 2023
Response from MARIEA HARRIS on Nov 20, 2023
THANKS FOR YOUR FEEDBACK I SEE YOU HAD A GREAT STAY

4/10 Poor

India

Traveled with partner
Disliked: Cleanliness
The young lady who checked me in was extremely pleasant. Unfortunately the person on duty for check out was checked out. I stood at the front desk for at least 15 minutes calling for help with check out and nobody was in sight. There were 2 women sitting in front eating with a child so I assumed they were guests as well. Nope it was the employee who was supposed to be at the desk. Overall it’s an older property that doesn’t seem like it gets much traffic. There was no hot water and red and black stuff coming out of the tub faucet when running the water. Towels were dirty and surfaces were dusty. I was ultimately promised two free nights to compensate for the inconvenience which I have yet to receive an email for. It’s not somewhere to stay for any more than a night or two unless you literally just need somewhere to sleep and don’t mind a cold shower.
Stayed 1 night in Oct 2023
Response from Mariea Harris on Nov 1, 2023
Thanks for your feedback sorry to hear about your stay i will address the issue you had during your stay

10/10 Excellent

Bryan

Stayed 2 nights in Oct 2023
Response from Mariea Harris on Nov 1, 2023
Thanks for your feed back

8/10 Good

Jennifer, manteca

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
The staff was super nice , and the breakfast was good too. The coffee was terrible tho :( The rooms were comfy, I think the place as a whole could use a facelift, but it wasn’t a deal breaker for us. Would stay again if we had to.
Stayed 3 nights in Oct 2023
Response from Mariea Harris on Nov 1, 2023
Thanks for your feedback

8/10 Good

Veronica

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
the room was clean and bed was comfortable not. I was only in town for 2 nights to see my son at University of Alabama.
Stayed 1 night in Oct 2023
Response from Mariea Harris on Oct 20, 2023
Thanks for your feedback nice to hear you had a good stay

4/10 Poor

Michelle

Traveled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
I tried to cancel my reservation 5 days prior & found out I could not. Even for an emergency. Expedia would have ok’d the cancellation, but the hotel would not. Apparently they have a 2 wk cancellation policy. Yes, my mistake for not knowing this. Regardless, have never heard of a 2 wk cancellation policy. 24-48 hrs is typical & makes much more sense. The property manager would only email & wasn’t very pleasant, at all. The hotel is very dated. It was clean enough. The breakfast is nothing to write home about. Our faucet in the bathroom leaked & was loud so we needed to make sure the bathroom door was closed so it didn’t keep us up. Throw in they raked us over the coals. Expedia doesn’t allow me to say the rate, which is so odd. It was Alabama Homecoming. We were also told they don’t service the room if staying 2 days. For that kind of money & the few issues….. we won’t ever be back. The biggest take away - know they have a ridiculous cancellation policy. Stay somewhere else in case something comes up! The lady at the front desk was very nice though.
Stayed 2 nights in Oct 2023
Response from Laura Wright, General Manager. on Oct 17, 2023
Thank you very much for your feedback. We are glad to see that your family emergency was resolved. We apologize that you had issues with your sink dripping. We would have been more than happy to have maintenance look at that had it been reported during your stay. Furthermore, I am deeply sorry that you took any policy clarification as rudeness, as I told you when I would be back in the building and available to speak on the phone. Your cancellation policy was provided during your booking process, and is standard for all event weekends. We apologize for any confusion regarding this. It is also property policy, that we service all rooms during event weekends, as I see from our housekeeping boards, all rooms were offered service during your stay. It is unfortunate that you were not satisfied with the level of service provided and we wish you luck in finding accommodations better suited for your needs in the future. Have a blessed day.

4/10 Poor

Claudia Lins

Traveled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Old, outdated, dirty, smelly. If you don’t need to be there, don’t go.
Stayed 3 nights in Oct 2023
Response from Mariea Harris on Oct 16, 2023
Thanks for your feed we go under reno at the end of the year

10/10 Excellent

Ariel

Liked: Cleanliness, staff & service, property conditions & facilities
Good
Stayed 1 night in Oct 2023
Response from MARIEA HARRIS on Oct 14, 2023
THANKS FOR YOUR FEEDBACK GLAD TO HEAR YOU ENJOYED YOUR STAY AT COUNTRY INN & SUITES

10/10 Excellent

JASON

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was quite.
Stayed 1 night in Oct 2023
Response from MARIEA HARRIS on Oct 14, 2023
THANKS FOR YOUR FEEDBACK GLAD YOU ENJOYED YOUR STAY HERE AT COUNTRY INN & SUITES

8/10 Good

Scott

Stayed 1 night in Oct 2023
Response from Mariea Harris on Nov 1, 2023
Thanks for your feedback

10/10 Excellent

Laneetra

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Was nice and clean and the staff was friendly....
Stayed 2 nights in Oct 2023
Response from Laura Wright, GM on Oct 9, 2023
Thank you so much for your feedback! We look forward to having you serving you again!

10/10 Excellent

Jean

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Good facility
Stayed 1 night in Oct 2023
Response from Mariea Harris on Oct 8, 2023
Thanks for your feedback glad to hear you enjoyed your stay here at Country Inn & Suites

10/10 Excellent

Wanda

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This hotel was on the edge of town and not right in the middle of all the traffic…..yet close enough to everything. That’s one of the things we liked about it’s location. The room was spacious and very clean.
Stayed 1 night in Oct 2023
Response from Mariea Harris on Oct 8, 2023
Thanks for your feedback glad to hear you enjoy your stay here at Country Inn & Suites

10/10 Excellent

Gary, Sierra Vista

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Oct 2023
Response from Mariea Harris on Oct 5, 2023
Thanks for feedback glad to hear you enjoyed your stay

8/10 Good

Sharon

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Sep 2023
Response from Mariea Harris on Sep 29, 2023
Thanks for your feedback glad to hear your had a good stay

10/10 Excellent

janet

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
It was a quick stay for us but staff was very nice and it was clean.
Stayed 1 night in Sep 2023
Response from Mariea Harris on Sep 21, 2023
Thanks for your feedback glad to hear you enjoyed your stay

10/10 Excellent

JORJA

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great customer service. Very good breakfast choice.
Stayed 4 nights in Sep 2023
Response from Mariea Harris on Sep 21, 2023
Thanks for your feedback glad you enjoyed your stay

8/10 Good

Janeen

Liked: Staff & service
Stayed 1 night in Sep 2023
Response from Mariea Harris on Sep 23, 2023
Thanks for your feedback

10/10 Excellent

Lynn

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great football weekend choice
Great choice for football game weekend. The festive lobby was fun. Rooms were just fine, Cleaning staff was friendly and efficient.
Stayed 2 nights in Sep 2023
Response from Mariea Harris on Sep 15, 2023
Thanks for your feedback glad to hear you enjoyed your stay here at Country Inn and Suites

4/10 Poor

Beverly

Stayed 3 nights in Sep 2023
Response from Mariea Harris on Oct 5, 2023
Thanks for your feedback

8/10 Good

Drew

Liked: Cleanliness, staff & service
Personnel were very friendly and helpful.
Stayed 2 nights in Sep 2023
Response from Mariea Harris on Sep 11, 2023
Thanks for your feedback glad to hear you had good stay

8/10 Good

jason

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Sep 2023
Response from Mariea Harris on Sep 10, 2023
Thanks for your feedback glad to see your stay was good

10/10 Excellent

Charles

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Exceptionally friendly staff!
Stayed 2 nights in Aug 2023
Response from Laura Wright, GM on Sep 6, 2023
Thank you so much for your feedback! We are pleased to here that you were happy with your stay!

8/10 Good

charles r

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities
The check in process and the front desk ladies were awesome! And everything in the room was good…but there wasn’t a shower curtain! No we did not go downstairs and get one, we were so tired of walking, so that wasn’t an option.
Stayed 1 night in Sep 2023
Response from Mariea Harris on Sep 4, 2023
Thanks for your feedback glad to hear your stay was good sorry about the shower curtain I wish you had reported it so we could have fix the issue

2/10 Terrible

Latrenda

Stayed 1 night in Aug 2023
Response from Mariea Harris on Aug 20, 2023
Thanks for your feedback

2/10 Terrible

Stephanie Baker

Traveled with partner
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Horrendous DAMP smell in our room,,, mold on popcorn ceiling hanging down. Floor - carpet had caked on dirt, and stains all throughout ! Mold/ mildew smell didn't allow me to even sleep throughout the night. Needs a complete overhaul or torn down.
Stayed 1 night in Aug 2023
Response from Mariea Harris on Aug 17, 2023
Thanks for your feedback sorry to hear your stay wasn't well at all we have address the issues you had during your stay and I do apologies this during your stay

10/10 Excellent

Kelly

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Hidden fees
Didn’t understand why my card was charged $10.00 on arrival when my stay was pre-paid.
Stayed 1 night in Jul 2023
Response from Mariea Harris on Aug 4, 2023
Thanks for your feedback glad you enjoyed your stay

10/10 Excellent

Verified traveler

It was great and the staff was amazing... I loved everything about the hotel...
Stayed 3 nights in Jul 2023
Response from Mariea Harris on Aug 4, 2023
Thanks for your feedback glad to hear your enjoyed your stay